Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good central location
Friendly staff
Cons:
Cleanliness issues
Poor communication during emergencies

Categories

Cleanliness
5.61
Mixed reviews; sheets felt dirty after multiple days.
Service
8.58
Staff were generally helpful, but there were issues with room readiness.
Location
9.12
Nice central location with easy access to trams and walking distance to amenities.
Room Quality
6.57
Rooms were neat and clean but dated; some issues reported with bedding.
Amenities
6.6
Pool amenities lacked staff presence; overall underwhelming experience.
Value for Money
7.06
Not much value perceived considering the overall quality and service.
Food and Beverage
7.61
Breakfast was decent but the coffee and service were noted as lacking.
Overall Experience
8.08
Overall experience was mixed; location is great but many issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:33

Property Description

Renovated Indoor Swimming Pool, Hot Tub, and Sauna
Novotel Canberra boasts a newly renovated indoor swimming pool, a luxurious hot tub, and a relaxing sauna for guests to enjoy during their stay. Whether you want to take a refreshing dip, unwind in the bubbling hot tub, or detox in the soothing sauna, our hotel has you covered.

Convenient Central Location
Situated on the picturesque Northbourne Avenue, Novotel Hotel Canberra offers easy access to the heart of the city. Within a short 10-minute drive, guests can explore Canberra's top attractions, including the Canberra Museum, National Gallery of Australia, and the High Court of Australia. Our prime location ensures that you can make the most of your visit to the vibrant city.

Fitness Centre and Cozy Bar
Stay active during your stay at Novotel Canberra by utilizing our well-equipped fitness centre. After a workout session, head to the cozy bar for a relaxing evening drink with friends. Whether you prefer a cocktail or a mocktail, our bar provides the perfect ambiance to unwind after a day of exploration.

Experience the perfect blend of comfort and convenience at Novotel Canberra. Book your stay now to indulge in our premium amenities and exceptional service.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Novotel Canberra offers limited undercover, self-car parking for in-house guests only at $35 per car per day. Due to the limited spaces available, unfortunately parking cannot be reserved or guaranteed. To make your arrival and departure at the hotel easier, there is a drop off area in front of the hotel, where guests can unload luggage with the assistance of luggage trolleys. Alternatively, off-site public parking areas are located close by.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBR

Location

Guest Reviews

7.4
Based on 4408 reviews
Cleanliness: 5.61
Service: 8.58
Location: 9.12
Room Quality: 6.57
Amenities: 6.6
Value for Money: 7.06
Food and Beverage: 7.61
Overall Experience: 8.08
K
Krystelle • couple • au
8
2026-09-18 • via Nuitee
G
Gerry • solo_traveller • nz
7
2026-09-18 • via Nuitee
B
Ben • solo_traveller • au
7
2026-09-18 • via Nuitee
L
Lucewicz • solo_traveller • au
10
Beautiful
Pros:

Location, views, service.

Cons:

No need for improvement.

2026-09-18 • via Nuitee
L
Luca • couple • au
7
2026-09-17 • via Nuitee
A
Ahmed • family_with_children • au
7
2026-09-17 • via Nuitee
H
Helena • solo_traveller • se
8
Pros:

Good location. Good price point. Clean. Quiet.

Cons:

One morning they forgot my room service so I had to call again but other than that it was fine! Staff also were very apologetic and did not charge me for that morning’s room service :)

2026-09-17 • via Nuitee
S
saurabh • family_with_children • au
6
Okay stay
Pros:

Pool and hot Tub

Cons:

Price for the facility.
Parking..

2026-09-17 • via Nuitee
M
Minjun • family_with_children • au
6
Pros:

Location.

Cons:

Found a stain on the bed sheet.

2026-09-16 • via Nuitee
W
Wojtek • family_with_children • au
7
Ok but costumer service not great
Pros:

Close to restaurants

Cons:

On arrival got a dirty not maid room . In the next room towels had large brown stains on them . . No one cared

2026-09-15 • via Nuitee
C
Caitlin • solo_traveller • au
4
Great location but disappointing room
Pros:

Location

Cons:

Cleanliness - Lots of dust and dirty towels
Broken shelves and fridge not working. We lost food that we had purchased for it.

2026-09-14 • via Nuitee
L
Leticia • family_with_children • au
7
Great facilities and friendly staff
Pros:

The pool, spa and gym were great. Our room was spacious and the bed were comfy.

Cons:

There was a stain on one of the beds that I didn’t notice until we had settled in.

2026-09-14 • via Nuitee
B
Belinda • solo_traveller • au
7
2026-09-14 • via Nuitee
N
Nessar • couple • au
9
Not bad nice boutique type hotel
Pros:

Location

Cons:

Nothing

2026-09-14 • via Nuitee
M
Matisan • couple • au
5
2026-09-14 • via Nuitee
R
Ruth • solo_traveller • au
8
Pros:

The Reception Staff were fantastic. Organised a different room to accommodate us with 2 double beds. Room was very clean. Shower was hot and strong pressure. Right near the light rail. The Expresso Martini was amazing!!!

Cons:

Nothing really.

2026-09-13 • via Nuitee
R
Ruth • solo_traveller • au
8
Pros:

Amazing Staff and clean room

Cons:

Nothing

2026-09-13 • via Nuitee
S
Samantha • solo_traveller • au
7
2026-09-13 • via Nuitee
M
Minho • couple • au
5
Worst breakfast buffet ever.
Pros:

Location is great, good service from friendly staff

Cons:

Quality of breakfast buffet was nowhere near the price charged. Hot food was cold and bacon was like rubber. Not many food choices compare to other 4 stars hotel buffet. Room was okay but bit old and doesn’t feel like 4 stars hotel room.

2026-09-13 • via Nuitee
L
Lindsay • family_with_children • au
6
Wouldn’t stay again due to the parking, tv and mould smell.
Pros:

Breakfast was good.
Pool was good.

Cons:

Car parking full. Not enough towels provided. Not enough cups and mugs. Tv pixilated picture, not compatible with firestick. Bathroom smelled of mould. Very run down.

2026-09-13 • via Nuitee