Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good central location
Friendly staff
Cons:
Cleanliness issues
Poor communication during emergencies

Categories

Cleanliness
5.61
Mixed reviews; sheets felt dirty after multiple days.
Service
8.58
Staff were generally helpful, but there were issues with room readiness.
Location
9.12
Nice central location with easy access to trams and walking distance to amenities.
Room Quality
6.57
Rooms were neat and clean but dated; some issues reported with bedding.
Amenities
6.6
Pool amenities lacked staff presence; overall underwhelming experience.
Value for Money
7.06
Not much value perceived considering the overall quality and service.
Food and Beverage
7.61
Breakfast was decent but the coffee and service were noted as lacking.
Overall Experience
8.08
Overall experience was mixed; location is great but many issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:33

Property Description

Renovated Indoor Swimming Pool, Hot Tub, and Sauna
Novotel Canberra boasts a newly renovated indoor swimming pool, a luxurious hot tub, and a relaxing sauna for guests to enjoy during their stay. Whether you want to take a refreshing dip, unwind in the bubbling hot tub, or detox in the soothing sauna, our hotel has you covered.

Convenient Central Location
Situated on the picturesque Northbourne Avenue, Novotel Hotel Canberra offers easy access to the heart of the city. Within a short 10-minute drive, guests can explore Canberra's top attractions, including the Canberra Museum, National Gallery of Australia, and the High Court of Australia. Our prime location ensures that you can make the most of your visit to the vibrant city.

Fitness Centre and Cozy Bar
Stay active during your stay at Novotel Canberra by utilizing our well-equipped fitness centre. After a workout session, head to the cozy bar for a relaxing evening drink with friends. Whether you prefer a cocktail or a mocktail, our bar provides the perfect ambiance to unwind after a day of exploration.

Experience the perfect blend of comfort and convenience at Novotel Canberra. Book your stay now to indulge in our premium amenities and exceptional service.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Novotel Canberra offers limited undercover, self-car parking for in-house guests only at $35 per car per day. Due to the limited spaces available, unfortunately parking cannot be reserved or guaranteed. To make your arrival and departure at the hotel easier, there is a drop off area in front of the hotel, where guests can unload luggage with the assistance of luggage trolleys. Alternatively, off-site public parking areas are located close by.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBR

Location

Guest Reviews

7.4
Based on 4408 reviews
Cleanliness: 5.61
Service: 8.58
Location: 9.12
Room Quality: 6.57
Amenities: 6.6
Value for Money: 7.06
Food and Beverage: 7.61
Overall Experience: 8.08
C
chand solo_traveller au
10
2026-08-29 via Nuitee
V
Vandenberg solo_traveller au
10
2026-08-29 via Nuitee
V
Vandenberg solo_traveller au
10
2026-08-29 via Nuitee
D
Daniel solo_traveller au
7
Pros:

Good location close to the city centre

Cons:

No onsite parking. Had to park 10 min walk away.

2026-08-29 via Nuitee
E
Emily family_with_children nz
4
A little disappointing.
Pros:

Room was fine, pool was good.

Cons:

Sauna wasn't working. There wasn't easy nearby carparking. Took ages to check in, not enough staff. There were not many gluten free options at the breakfast buffet.

2026-08-28 via Nuitee
E
Eleanor family_with_children au
8
Convenient, great facilities, friendly staff.
Pros:

clean, pool, spa, play area for children at front desk.

Cons:

the first edition restaurant service, food took a long time to come out even kids meals. Had to ask for steak knives, very few options for gluten free and dairy free. Parking was a bit far away, would’ve liked to have been able to reserve hotel parking ahead of time. Breakfast deal offered shortly prior to stay but then not honored on arrival.

2026-08-28 via Nuitee
D
DINESH couple au
9
2026-08-28 via Nuitee
D
DINESH family_with_children au
8
2026-08-28 via Nuitee
R
Ruth couple au
7
Pros:

Location was good

Cons:

Older style rooms and not clean

2026-08-26 via Nuitee
L
Laura couple au
2
Disappointing, won't be back
Pros:

Location was good

Cons:

Underground car park allowed too many cars in so it was overfull. We spent 45 minutes stuck, unable to leave or park. Also stuck on the way out again. Massive clump of hair in the shower drain, short curly hairs throughout bathroom. Bathroom sink in separate room to bathroom, not user friendly. Room dated.

2026-08-26 via Nuitee
L
Lim family_with_children au
1
Pros:

The resto

Cons:

Parking and cleanliness

2026-08-26 via Nuitee
S
Sarah family_with_children au
9
2026-08-26 via Nuitee
S
Shailander family_with_children au
8
Cons:

Our stay was very comfortable, no complaints except some very basic amenities like toothbrush and toothpaste weren’t provided, Sauna was ‘not working’ throughout our 3 day stay.

2026-08-26 via Nuitee
A
Anthony family_with_children au
3
Dated rooms and furnishings, complacent about weekend bookings, poor front desk experiences
Pros:

Swimming pool hours

Cons:

Offsite parking arrangements, indifferent front desk staff, long wait times to speak to staff, hidden extra fees for 2nd child's breakfast, no USB charging by bedside, no USB C charging anywhere in the room

2026-08-24 via Nuitee
H
Helen couple au
10
Great
Pros:

Lovely staff location and comfort

2026-08-24 via Nuitee
N
Natallie solo_traveller au
10
2026-08-24 via Nuitee
R
Rewald extended_group au
4
Over priced. $35 for parking not included in price.
Pros:

Location

Cons:

Hygiene. Noise in hall. Price. Restaurant food well below standard for price

2026-08-24 via Nuitee
W
Wanni solo_traveller au
5
Pros:

Easy check in

Cons:

The room was old. The carpet looks very worn and even had. Large patch replaced. The bathrooms are also very old and dated.

2026-08-23 via Nuitee
S
Sarah family_with_children au
6
2026-08-23 via Nuitee
S
Sarah family_with_children au
6
2026-08-23 via Nuitee