AC Hotel by Marriott San Juan Condado

Hotels
•
AC Hotels by Marriott
8.4 (1127 reviews)
1369 Ashford Avenue , San Juan , PR
+1 787-827-7280

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Amenities like rooftop bar
Cons:
High hidden fees
Cleanliness issues

Categories

Cleanliness
8.06
Several guests mentioned issues with cleaning, such as rooms not being properly maintained and cleanliness in shared areas.
Service
9.53
Overall, the staff was described as amenable and friendly, though there was a notable negative experience reported by one guest.
Location
9.57
Numerous reviews praised the hotel's great location near the beach and other amenities.
Room Quality
7.52
Several complaints about room conditions including issues with air conditioning, bedding, and overall sparsity.
Amenities
8.05
Amenities like the rooftop area were appreciated, but complaints were made about the limited variety and hidden fees.
Value for Money
8.01
Guests found prices to be high relative to the value received, particularly due to additional fees.
Food and Beverage
7.56
Food options at the hotel received mixed reviews; improvements in variety were suggested.
Overall Experience
8.93
Mixed feelings overall, overshadowing positive aspects with various critical points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:14

Property Description

Luxurious Stay in Condado District

Modern Comforts: Enjoy a flat-screen TV and free WiFi in every room at AC Hotel by Marriott San Juan Condado.

Top-Notch Amenities: Indulge in the AC Kitchen, AC Lounge restaurant, fitness center, business center, and the unique Rooftop bar and swimming pool.

Convenient Location: Just 5 miles from the airport and close to Old San Juan, AC Hotel offers the perfect blend of relaxation and exploration.

Ready to experience luxury and convenience in San Juan? Book your stay at AC Hotel by Marriott San Juan Condado now!

Important information:

The Destination Fee will include:
-High Speed Internet in room and hotel public areas
-A daily credit of $22.50 per room on food and non-alcoholic beverages to be redeemed at BAr.C.Lona Rooftop starting at 12:00 noon
-Daily biclycle services for two people, up to 8 hours of use
-Use of a Media Pod for 30 minutes per day of stay
-Daily use of Self-Laundry facilities/one service per day
-Access to Condado Beach area from 9:00am to 5:00pm with beach chairs, towels, bottled water and umbrellas.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Location

Guest Reviews

8.4
Based on 1127 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 8.93
M
Marcela • family_with_children • us
8
Very nice stay at the AC in Condado beach
Pros:

The room was modern and very comfortable. Helpful reception. The pool area was very nice. It only needs more umbrellas. Very good gym with towels and water. Nice to have towels and umbrellas at the beach. The location of the hotel was top. Lots of restaurants and cafés around. We used the parking garage which was very practical. I would come back!

Cons:

More sun umbrellas are needed in pool area. One umbrella between 2 cabana style umbrellas not used because of lack of space. Lounge sofas and tables not close enough to pool in roof top, they are empty most of the time. Tables and chairs in bar area should be dried after short rains. On Saturday, around 1PM, loud music was played by a DJ. Some people left the pool because of that. Beach space was not marked as announced at the reception. No sign of AC flag at the beach. Sun umbrellas there could be in better shape. Restaurant too expensive that does not encourage to dine there. Very friendly bartender.

2026-10-12 • via Nuitee
J
Jose Escalera • solo_traveller • es
7
Cons:

Bed soft
Noisy ac
Noisy elevator

2026-10-10 • via Nuitee
S
Silvano • couple • us
7
Pros:

Su ubicación y los créditos para consumo

Cons:

No hay buena comida y el almuerzo es solo ofrecido en la piscina

2026-10-07 • via Nuitee
J
Jasmine • solo_traveller • us
7
Pros:

I appreciate the location of the hotel and how many stores were in walking distance.

Cons:

Most of the furniture and fixtures were rusted out. The toilet is VERY LOW to the floor. The AC unit in our room was very noisy and needs the filter changed.

2026-09-16 • via Nuitee
G
GLENDALIZ • family_with_children • pr
7
Was good
Pros:

Clean

Cons:

Staff to rough

2026-09-14 • via Nuitee
T
Tania • couple • us
7
A comfortable stay in a great location with friendly and welcoming staff
Pros:

The staff was very friendly, welcoming, and helpful throughout our stay. The air conditioning was excellent, and the room was comfortable. The location was very convenient, with easy access to restaurants, the beach, and other attractions in Condado. Overall, we had a pleasant and comfortable stay.

Cons:

Our room was located close to the elevator, and we could hear a noticeable banging noise from that area throughout the day and night. A room farther away from the elevator would have made our stay more comfortable.

2026-09-13 • via Nuitee
A
Ana Celeste • solo_traveller • do
9
2026-09-10 • via Nuitee
A
Ana Celeste • solo_traveller • do
9
2026-09-08 • via Nuitee
L
Luis Eduardo • couple • us
9
Good weekend in SanJuan
Pros:

The breakfast was great with a beautiful view of the city and ocean

Cons:

The hotel is under renovations but it was not so bad

2026-09-07 • via Nuitee
J
JOSE CAMILO • solo_traveller • co
8
2026-09-05 • via Nuitee
J
John Jairo • couple • co
8
Relaxing stay with access to Old San Juan.
Pros:

Great location with access to nice cafes and restaurants as well as the beach.

Cons:

The cost at the restaurant and also the cost of items from the quick mart. I understand it’s a vacation hotel, but it seems that the prices are too high.

2026-09-03 • via Nuitee
L
Ladawn • solo_traveller • us
10
2026-09-02 • via Nuitee
A
Andrea • family_with_children • co
8
Buen lugar - es tranquilo.
Pros:

El hotel muy bonito y el aseo fue bastante bueno. Las chicas de la limpieza muy amables y muy pendientes de todo. La ubicación es buena, es una zona segura y la piscina deliciosa. Nos permitieron hacer late checkout sin costo por tener un bebé y después nos guardaron las maletas hasta que tuvimos que irnos al aeropuerto.
El ambiente en el rooftop es muy agradable y en general el hotel es muy tranquilo.

Cons:

No me gustaron varias cosas: 1) El desayuno fue el mismo todos los días entonces eso nos cansó un poco porque todo muy repetitivo. 2) No me gustó que no todo el personal fue amable, algunos si pero otros no y creo que para trabajar en un hotel eso debe ser obligatorio. 3) Muy pocas opciones de comida en el Rooftop para gastar los 20 USD en créditos que nos dieron. La verdad en comida lo disfrutamos una noche, las demás tocó trago y hubo algunas noches que perdimos los créditos porque ya no sabíamos que más pedir. 4) Entiendo que las propinas son importantes pero enserio, ¿para todo y tan altas? me pareció una exageración. 5) El aire acondicionado de una de las habitaciones fue demasiado ruidoso. Del cansancio uno finalmente se acostumbra pero en verdad dormir con ese ruido no es fácil para todo el mundo.

2026-09-02 • via Nuitee
C
Carmelo • solo_traveller • es
10
2026-09-01 • via Nuitee
J
Jeremy • couple • gb
8
We had a lovely time and the hotel suited our needs. Wouldn’t regard it as a destination hotel.
Pros:

Good location, pool, parking, staff.

Cons:

Room was tired. View from balcony completely obscured by the hotels own structure. Like sitting in a corridor.

2026-08-31 • via Nuitee
R
Rodrigo • extended_group • es
10
2026-08-31 • via Nuitee
N
Nuria • extended_group • es
8
Buena ubicación e instalaciones correctas
Pros:

Las instalaciones están muy bien. El personal correcto. La ubicación está perfecta

Cons:

La piscina es muy justa y no siempre estaba limpia.

2026-08-29 • via Nuitee
S
samantha • family_with_children • us
9
2026-08-25 • via Nuitee
I
INGRID • solo_traveller • cl
8
Buena ubicación
Pros:

Ubicación

Cons:

No tiene comida a la habitación

2026-08-24 • via Nuitee
S
Samiyah • extended_group • us
7
2026-08-20 • via Nuitee