AC Hotel by Marriott San Juan Condado

Hotels
•
AC Hotels by Marriott
8.4 (1108 reviews)
1369 Ashford Avenue , San Juan , pr
+1 787-827-7280

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location
Amenities like rooftop bar
Cons:
High hidden fees
Cleanliness issues

Categories

Cleanliness
8.06
Several guests mentioned issues with cleaning, such as rooms not being properly maintained and cleanliness in shared areas.
Service
9.53
Overall, the staff was described as amenable and friendly, though there was a notable negative experience reported by one guest.
Location
9.57
Numerous reviews praised the hotel's great location near the beach and other amenities.
Room Quality
7.52
Several complaints about room conditions including issues with air conditioning, bedding, and overall sparsity.
Amenities
8.05
Amenities like the rooftop area were appreciated, but complaints were made about the limited variety and hidden fees.
Value for Money
8.01
Guests found prices to be high relative to the value received, particularly due to additional fees.
Food and Beverage
7.56
Food options at the hotel received mixed reviews; improvements in variety were suggested.
Overall Experience
8.93
Mixed feelings overall, overshadowing positive aspects with various critical points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:14

Property Description

Luxurious Stay in Condado District

Modern Comforts: Enjoy a flat-screen TV and free WiFi in every room at AC Hotel by Marriott San Juan Condado.

Top-Notch Amenities: Indulge in the AC Kitchen, AC Lounge restaurant, fitness center, business center, and the unique Rooftop bar and swimming pool.

Convenient Location: Just 5 miles from the airport and close to Old San Juan, AC Hotel offers the perfect blend of relaxation and exploration.

Ready to experience luxury and convenience in San Juan? Book your stay at AC Hotel by Marriott San Juan Condado now!

Important information:

The Destination Fee will include:
-High Speed Internet in room and hotel public areas
-A daily credit of $22.50 per room on food and non-alcoholic beverages to be redeemed at BAr.C.Lona Rooftop starting at 12:00 noon
-Daily biclycle services for two people, up to 8 hours of use
-Use of a Media Pod for 30 minutes per day of stay
-Daily use of Self-Laundry facilities/one service per day
-Access to Condado Beach area from 9:00am to 5:00pm with beach chairs, towels, bottled water and umbrellas.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJU

Location

Guest Reviews

8.4
Based on 1108 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 8.93
N
Niya • couple • us
10
2026-07-24 • via Nuitee
F
Felicia • extended_group • us
10
Pros:

I like the property it was very nice

2026-07-23 • via Nuitee
M
Maria • extended_group • do
10
2026-07-23 • via Nuitee
M
Maria • family_with_children • us
1
2026-07-22 • via Nuitee
M
Michela Maria • couple • gb
6
Not very clean
Pros:

Comfortable mattress and pillow

Cons:

Not very clean

2026-07-21 • via Nuitee
C
Carlos • solo_traveller • us
7
Pros:

Location was good

Cons:

Extremely Pricey. More expensive than it should be

2026-07-20 • via Nuitee
M
Mercado • solo_traveller • pr
1
Pros:

Nada

Cons:

El trato mal y el precio le añaden otros impuesto

2026-07-19 • via Nuitee
E
Edsy • couple • us
9
Pros:

The location

Cons:

The air conditioning is very loud. That was our only issue especially with our baby .

2026-07-19 • via Nuitee
A
Abdelmouneim • family_with_children • ma
7
Muy bien pero tardamos mucho en chek in y en chek out.
Cons:

El personal de recepción: la señora Ayala. Nos pidió una cantidad de dinero superior, que no correspondía a lo convenido con booking

2026-07-16 • via Nuitee
S
Sharionna • couple • us
1
2026-07-14 • via Nuitee
J
Juana Sánchez Acosta • solo_traveller • pr
10
2026-07-13 • via Nuitee
R
Rodrigo • couple • br
1
Cons:

Staff horrible. Tries to take advantage of you

2026-07-12 • via Nuitee
N
NATASHA • solo_traveller • us
10
2026-07-12 • via Nuitee
Y
YUN • family_with_children • us
7
2026-07-10 • via Nuitee
M
Mirielis • couple • us
10
La verdad yo y mi familia nos llevamos una buena experiencia
Pros:

Me gustó todo la verdad el personal muy atento , la limpieza del hotel y de los cuartos verdaderamente excelente, me gustaría volver 🇨🇺🇨🇺

Cons:

El único inconveniente fue q el aire del cuarto no estaba funcionando al 100 pero tuvo arreglo

2026-07-09 • via Nuitee
E
Elizette • couple • us
9
Looking forward to our next visit
Pros:

The amenities

Cons:

Waiters in the restaurant were not the most helpful or pleasant especially the morning waiters

2026-07-06 • via Nuitee
I
ISMAEL • extended_group • pr
9
2026-07-04 • via Nuitee
N
niurka • extended_group • us
10
Viaje familiar maravilloso
Pros:

Todo maravilloso,un personal encantador

Cons:

Nada porque todo fue excelente

2026-07-03 • via Nuitee
A
Annelisse • solo_traveller • pr
10
Pros:

Las habitaciones son cómodas. La piscina y gimnasio accesibles. Buen servicio al cliente.

Cons:

El costo por noche muy alto.

2026-06-30 • via Nuitee
D
Dana • solo_traveller • us
5
My stay did not match my vacation I went to other resorts to enjoy my stay.
Pros:

Clean room / hot shower

Cons:

1 pool/ slow lines for front desk, / beach was too far from the hotel/very bad views.. I didn't even want to go on the balcony. This is not a great Mariott and Mariott is my favorite hotel since the 90's.

2026-06-23 • via Nuitee