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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.
Culinary Excellence
Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.
Relaxation and Wellness
Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.
Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!
Please note that the hotel will pre-authorise your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorised.
Please note that payment must be from the original card used to make the booking.
Car parking charges when using the Grosvenor Shopping Centre car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The bed was
comfortable .
The staff were helpful.
mini fridge hadn't been checked
Upgraded was a surprise! Huge bed fantastic facilities!
Access from carpark confusing and stressful.... Contentental breakfast disappointing..porridge awful ..out of a packet! Stewed tea. And toast not good.warm milk on cereal..
Excellent location, excellent staff
Central location large bedroom and spacious comfortable bed most staff helpful and friendly
Tired decor it’s closing for refurbishment at the end of the month Poor service during breakfast on one of the mornings we stayed
Location
Tired really old fixed pipe shower no pressure and bath took 20 mins and still hardly any water in bath. Room needed total overhaul very very dated
Location , bedroom, breakfast and professionalism of staff
Nothing
Great location
A little tired. Stains on the room carpet. Old school shower in the bath.
A wonderful five star hotel. In a perfect location right on the main street and walking distance to all other attractions. The room was spacious and offered everything. The bath robes were so soft. The breakfast was really good and fresh and in their beautiful brasserie area. I would definitely stay here again and would recommend this beautiful hotel
Not much. It would be nicer to have one sink spout in the bathroom to have warm water.
Liked the fact we got an upgrade to the Presidential suite a very nice surprise, staff were very friendly and the continental breakfast was very good.
Nothing
Good room size
Very comfortable bed
Room was quiet on night so a good nights sleep
Reception staff friendly and efficient
Continental breakfast service at table was terrible.
Ages to be taken to table. 15 minutes until order was taken and then they took over 20 mins for croissants and some porridge to arrive. I mean how long does it actually take. When I asked several times how long it would be, I got no apologies but instead the rather rude excuse of we are in close down- well yes the hotel is closing down at the end of September - so basically what you are saying to me is that we DONT CARE!
Shame as everything else was lovely. I do hope when IF they re-open they put in a better breakfast service to match the hotel room comfort.
And parking is not at the hotel. It is in public car park adjacent to hotel. Cost £16 for 24 hours.
Friendly staff very helpful
We had to pay £12.50 each extra for a cooked breakfast and £16 for car park and the room cost £250 for 1 night
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