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Facilities
Property facilities
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Health or beauty spa nearby
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Concierge service
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Health or beauty spa nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.
Culinary Excellence
Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.
Relaxation and Wellness
Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.
Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!
Arkle is open Thursday to Saturday inclusive.
Please note that the hotel will pre-authorize your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorized.
The spa is open Thursday to Monday only.
Please note that the thermal suite in the spa is available to the guests for an extra charge of GBP 35 per room, for the duration of your stay.
Please note that payment must be from the original card used to make the booking.
Car parking charges when using the Grosvenor Shopping Center car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 10 years old stay for £35 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Location
Guest Reviews
Traditional central hotel, staff very polite and courteous.
Room 322 is a drab little room on the side of the main building. Furnished with a hotch potch of miss matched furniture, it looked as if it had been furnished by a charity shop. The previous occupant had left lint on the carpets which was still there when I left so obviously hadn’t been hoovered prior or during my stay.
The reception rooms whilst dated, gave an air of elegance to this hotel whilst trading on its past reputation. The chandelier used in the publicity material is very dirty, and looked as if it hadn’t been cleaned or polished for decades.
The breakfast food is at best average not at all as I expected, and I cancelled further breakfasts after the first day. The final straw was a mouldy yogurt served as part of my continental breakfast. Within date, but mouldy, beyond the hotels control ?, or simply bad storage ?. I don’t know which, but was certainly not what I expected from a five star hotel.
If my room (322) is a representative sample, The hotel is desperately in need of an urgent major refurbishment programme and most certainly not worth the current price !.
Such a wonderful hotel. Staff were friendly and helpful. The doorman couldn't have been more welcoming, what an asset he is to your hotel. Breakfast was delightful, great selection, everything we ordered was delicious. Our rooms were spacious, huge bed. For an older building your shower pressure abd temperature was incredible!
Nothing at all. Wish we had stayed longer.
S
Great location and comfy bed
The service in the restaurant was very slow for dinner although the food was good. It was very challenging to maneuver to find the car park
Convenient.Smart.Classy in public parts .
Quality of bathroom
Great location ,great amenities
Staff all super friendly and helpful!
I felt the room lacked for a 5 star ,especially with what it was priced at.
Still great overall though!
Also agreed late checkout at 11:30 but still had people disturbing us on two occasions an hour before
Room decor nice and bright
Restaurant was fully booked but tables looked empty
Lovely hotel, friendly staff and great location. Asked for firmer pillows that were delivered within 2 mins!
Would have liked cooked breakfast included in price.
Central, quiet and cosy!
Nothing
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