The Chester Grosvenor

Hotels
•
Bespoke Hotels
8.8 (7152 reviews)
Eastgate Street, Eastgate , Chester , GB
+44 1244 324024

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
Issues with breakfast service
Some rooms need maintenance

Categories

Cleanliness
8.38
Some rooms looked tired and heating issues were noted.
Service
9.35
Generally friendly staff, though some had rude encounters.
Location
9.89
Excellent central location with easy access.
Room Quality
8.34
Rooms were comfortable but some had maintenance issues.
Amenities
8.87
Good amenities with nice spa products.
Value for Money
8.33
De Luxe room felt costly and breakfast was an additional charge.
Food and Beverage
7.88
Breakfast service was slow, with food quality issues raised.
Overall Experience
9.35
Overall positive experience with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:43

Property Description

Luxurious Accommodations
Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.

Culinary Excellence
Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.

Relaxation and Wellness
Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.

Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!

Important information:

Please note that the hotel will pre-authorise your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorised.

Please note that payment must be from the original card used to make the booking.

Car parking charges when using the Grosvenor Shopping Centre car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

8.8
Based on 7152 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 9.35
K
Kevin • solo_traveller • gb
8
2026-09-19 • via Nuitee
D
David • couple • nz
9
2026-09-19 • via Nuitee
E
Eileen • couple • gb
10
2026-09-17 • via Nuitee
H
Helen • couple • gb
6
2026-09-17 • via Nuitee
D
David • solo_traveller • gb
8
2026-09-16 • via Nuitee
P
Pauline • couple • gb
6
No fruit platter on arrival as discussed as a surprise. Room poor quality for money .
Pros:

Great character good location

Cons:

Room poor for money considering this is a 5 star.

2026-09-16 • via Nuitee
A
ALISON • solo_traveller • gb
10
Pros:

The staff very attentive enjoyed the stay it was lovely

2026-09-15 • via Nuitee
L
Linda • solo_traveller • gb
9
Lovely hotel, just one or two issues
Pros:

Lovely rooms, comfy beds, nice towels and bedding, staff polite and friendly, most of the food

Cons:

The uneven floor in our room, the bathroom, hallway.and bedroom. At breakfast, ie continental breakfast, everything came at once - the coffee, cereals, fruit, yoghurt, pastries, pain au chocolate, croissants, and toast. Toast stone cold and rock solid by the time we got to that part.

2026-09-14 • via Nuitee
P
Peter • couple • gb
10
2026-09-14 • via Nuitee
C
Claire • couple • gb
8
Cons:

Asked for a wake up call but never got one and overslept.

2026-09-14 • via Nuitee
M
Martin • couple • gb
10
2026-09-14 • via Nuitee
N
Neil • couple • gb
1
Very poor and not worth the money
Pros:

The room was very dated

Cons:

Dated

2026-09-13 • via Nuitee
M
Michael • extended_group • au
9
2026-09-13 • via Nuitee
N
nicholson • solo_traveller • gb
10
2026-09-12 • via Nuitee
J
john • couple • gb
9
2026-09-12 • via Nuitee
J
Joanne • couple • ae
5
Nostalgic stay, but needs care to return it's sparkle, hence it's refurbishment closure.
Pros:

The perfect Chester central location next to the East Gate Clock, the building history and nostalgia held in time, excellent door and reception staff. Booked well in advance for a wedding in Chester, so had a good price offering. Lovely evening drinks bar.

Cons:

Asked to add on a room for another guest and the price per night was more than my earlier booked price for 3 nights and there was no flexibility whatsoever or discussion, which was disappointing. Room was not available upon early check in which was requested well in advance, but we were able to safely leave our bags which was helpful.
Very difficult to rate as the hotel is closing ready for refurbishment, which it desperately needs, from carpet, furniture, upholstery, furnishings to actual room and bathroom finishings. Having known that in advance we would have probably stayed elsewhere, however it is an iconic building in a super location.
Sadly the worst breakfast experience ever to have received from both female dark jacket staff over the 3 mornings, both incredibly rude and unpleasant for absolutely no reason.
On one morning we were placed at a table with missing condiments and butter, just no care or attention to detail. However, all other serving staff were very good, friendly and personable.
Let's hope the new opening reveal will return full joy to Chester City Centre.

2026-09-11 • via Nuitee
S
Sandra • couple • gb
9
Very enjoyable
Pros:

Lovely old building right in centre of Chester

Cons:

Little bit tired in parts but is about to close for refurbishment

2026-09-11 • via Nuitee
D
David • family_with_children • gb
8
Great location, lovely staff but hotel looking a bit tired now
Pros:

Location

Cons:

Food menu in restaurant a little boring

2026-09-11 • via Nuitee
M
Melanie • couple • gb
5
Not a good experience
Pros:

The location

Cons:

The food wasn’t good .
There was an atmosphere from the staff due to them being made redundant or losing their jobs due to the hotel closing in September. This had a definite impact on on our stay .

2026-09-11 • via Nuitee
S
stockton • solo_traveller • gb
8
Pros:

Location was excellent in city centre, clean and comfortable room.

Cons:

Car park having to pay separately and addional for a cooked breakfast.

2026-09-10 • via Nuitee