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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Non-smoking throughout
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.
Culinary Excellence
Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.
Relaxation and Wellness
Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.
Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!
Arkle is open Thursday to Saturday inclusive.
Please note that the hotel will pre-authorize your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorized.
The spa is open Thursday to Monday only.
Please note that the thermal suite in the spa is available to the guests for an extra charge of GBP 35 per room, for the duration of your stay.
Please note that payment must be from the original card used to make the booking.
Car parking charges when using the Grosvenor Shopping Center car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 10 years old stay for £35 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Location
Guest Reviews
Property was central and easy access to shops, restaurants and pubs.It is spotlessly clean and we were very well looked after nothing was a problem.Staff very polite and very friendly/helpful.
Old school grand hotel with very central location
Nothing wrong with it
Ingredients very good dor breakfast
Staff were not too cheerful and waited a long time for dirty dishes to be moved, no sugar, no salt n pepper asked for some had a long wait to get them
The breakfast was 8/10 but location eas 10/10 a beautiful hotel
The cost of drinks
Character and style !
N \ A
Service was great rooms were clean and plenty of space
Breakfast could of been better we did upgrade our breakfast but wasnt good
We've always loved the grovenor hotel , staff are amazing and location, we shall miss this hotel .our kind regards to all at the grovenor hotel .
Staff were so friendly and the hotel was perfectly located.
Not applicable
Breakfast was an ample size for us for both days. Staff were excellent all round and made us feel very welcomed. Location was great right in the heart of town and lots to see and do, Plenty of places to eat and a decent variety.
Hotel is beautiful , but attention needed in regards the room we had, dust and cobwebs on lights and ceiling, Payment required to use spa facilities so we did not use them.
Fantastic location and convenient parking at the rear, into the Hotel. Staff were lovely, professional and welcoming.
The room and our floor was somewhat tired looking and in need of new decoration - felt rather sparse and unloved - wallpaper marked and coming away in small areas in our room.
Great ocation in the centre of Chester
On one of the evenings, I ordered a sandwhich through room service. When it strived, the bread was a little stale, having lost its freshness and become dry.
No doubt that the hotel wishes to maintain its classical look, but refurbishment in parts of it is needed.
Some aspects of my room were disappointing and in need of freshening up. For example, the bath had lost its lustre - looking dull rather than bright. Some of the furniture in my room could do with freshening up too.
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