Best Western Plus Kelowna Hotel & Suites

Lots of walking on the main floor from rooms to lobby, breakfast area and restaurant. This may be an issue for less mobile guests

The cleanliness of the room.The poor customer service.The manager was rude the staff was unpleasant.They put us directly across the hall from a hockey team.We got no sleep and neither did our 2 autistic sons.They were loud all night and then first thing in the morning.I had to call down twice and it just continued.It was grown teens running up and down the halls, they kept opening and shutting the door which was super loud because of the metal on the door.They had there teammates coming to the door knocking loud then talking loudly let me in
Then a few seconds later they would leave and come back.This went on for hours.Then they started again first thing in the morning.So I asked to speak to the manager because I paid for my room and it was a nightmare.Front desk was like she can't come she is busy so she give me her card I said I will wait and I tried to call only to get the front desk.I was tired and pissed off at this point then the front desk girl says her manager is now in a meeting.So i just left until I realized I had forgotten my purse in my room so I had to go back and ask for the key card.Then all of a sudden after I had left the manager was back. She was like oh you had a problem how can I help I was in a meeting in a snarky tone. I told her what happened and was pissed off so I swore then she was like mam calm down.I said this is poor planning on behalf of the hotel.If you know you have a loud team put your guest somewhere else or offer to move them after you get the complaint. Or have there chaperone sleep close by so they can manage the noise.The manager was like well sometimes we have teams then also said she could do nothing to rectify the situation because we had pre paid for our room and to take it up with Booking.com. So all in all we got no sleep had to deal with an absurd amount of noise then dealt with a bitchy manager.Would never recommended this hotel ever to anyone.

They switched our room last minute, no chance to book anywhere else to get the experience we wanted. Completely disappointed with our stay. Money and holidays are hard to come by these days and ours was wasted on an unsatisfactory experience

There was no maintenance no staff to take care of issues curtains broken bathroom overflow old gotel and hi prices and customer support is too late

My balcony was tiny and I should’ve been told it looked into the parking lot. No choice in pillows, too big and fluffy. Got a sore neck. No movies to watch on the tv. Took a while to figure out how to use the remote.

The pet-friendly rooms are not bookable thru Booking.com , all it says is that they are pet-friendly. You have to ensure that you call the hotel after booking (or even prior) to make sure there is still a pet-friendly room available.

We stayed for three nights during a long weekend. Another surpise we found out was that all rooms located on the first floor (pet-friendly ones) do not have a microwave on them at all.

This is the first (and hopefully only) hotel that we have ever been to that does not have a microwave in a room. Wheb we discovered and asked, we were told that only suites do have the microwave. So if you want something warmed up, you have to bring it to the front desk every time.. Although they said that it's not an inconvenience for them (staff), it's still and inconvenience for guests to do so each time. The staff also have to heat it downstairs in the staff area/kitchen so that takes time. It's a little concerning too since someone else is handling your food. So be prepared for that. We have children and a pet and have dietary needs so this was a disappointment for us.

Other issue we encountered during our second night was that the A/C stopped working. Kids especially couldn't sleep as it was warm. The staff brought an electric fan which eventually helped.

Housekeeping left dirty face towels on the bathroom counter. They replenished the other towels but perhaps just forgotten the dirty ones. Those ones looked like they were small rags that were used to clean the surface though— not exactly the face towels that we actually used. The floor does not get cleaned as well. We still see debris and dust.

Lastly– the indoor swimming pool needs to be cleaned and maintained properly. First time we used it and the water is obviously icky (should I say salty? yuck.) We didn't stay as much as we intended to so kids were a bit upset.

i like

Washroom sink wasn’t perfectly clean

There is black mold in the caulking of the bathtub/shower junction. This should be removed and re-caulked.