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Facilities
Property facilities
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WiFi available
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Allergy-free room
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Salt-water pool
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Picnic area
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities
This British Columbia hotel offers a full-service spa, indoor heated mineral pool, and a gym for guests to unwind and stay active during their stay.
Culinary Delights
Indulge in delicious meals at the on-site restaurant serving dinner and a pub offering lunch and dinner options. Start your day right with a complimentary hot breakfast buffet in the Atrium.
Convenience and Comfort
Enjoy modern amenities in the guest rooms such as a 40-inch flat-screen TV and an iPod docking station. Take advantage of the complimentary airport shuttle, outdoor hot tubs, and free Wi-Fi offered by the hotel.
Book now to experience the perfect blend of relaxation and convenience at Kelowna Best Western Hotel and Suites.
For tour bookings with more than 5 rooms, please inform the hotel in advance with a rooming list (guest names for each room), time of arrival, and if any parking is required for the tour bus.
Please note that parking will be limited from 1 to 6 October 2017. Some noise is anticipated in the main hotel area between 08:00 and 18:00 due to the use of heavy equipment during a new signage installation.
Please note that the restaurant is open from 11:00 daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Breakfast was so good.
Booking .com made the reservation to find out once we got there there was no room
The room, bed, mattress, and pillows were comfortable.
The bed sheets had black stains on them. The breakfast was very basic and the quality was not good at all. There were not enough tables inside for the number of guests, so we had to sit outside. The patio and the tables were very dirty, and there was a dead bird next to our table. The swimming pool and hot tub water were cloudy and dirty. There was only one staff member cleaning the breakfast area, so the tables were rarely cleaned, even after guests had left. Overall, the breakfast quality was very poor and very minimal.
We were attending a wedding and we booked months in advance . When arriving in Kelowna from Calgary, Alberta things at the check-in were not going as planned . We were tired exhausted and stressed but the staff were wonderful and I thought trying their best to help us . Finally we got things worked out and they told me that I was a valued Best Western member and they would give us an upgrade . We thought wonderful took our luggage up the lift and my daughter took the stairs with the dogs as the lift was too small. The next morning everything changed again the staff were mad that we were in a non pet-friendly room and that we were trying to hide the dogs and that they were going to charge us all these extra fees. Not only that but they had no available rooms for us . So here we were in peak season trying to attend a wedding , left looking for a place to stay for night with 2 dogs . Huge thanks goes out to the people at the Super 8 who were so helpful and understanding and they had a microwave in the room , ours didn't . These things can make all the difference to a customer . Thanks Super 8 for your help during a crisis!
Jacuzzi in the room was great
That I had to go back home
Whenever we visit Kelowna, this is our go‑to place to stay. The rooms are always clean and generously sized, and the included breakfast buffet features an good selection of both hot and cold items. Free parking and a convenient location near restaurants and shopping make it even better.
Nice hotel, great breakfast, attentive staff, smart TV in room, room needs updating, carpet was not clean nor was the couch, drapes dragged on floor needed hemming and had water marks on them, great bed and linen, elevators were quick.
Location
Customer service
Decent hotel to stay for a couple nights. It's well located in downtown Kelowna and makes for an easy departure (without crossing that insanely busy bridge) for the remainder of our road trip home. Rooms are average but could use updating. The complex has a bit of an odd layout with some motel style buildings and then a tower. Plenty of free parking which was nice. Breakfast in the sunlit atrium was lovely. Never crowded like some hotels can get. It was nice to have a coffee machine and a water station after breakfast hours closed. Kids did not attempt the pool as we had read reviews about it's cleanliness although we did see staff cleaning it.
The surroundings
Close to everything.
Carpets are well worn and dirty
Super clean and friendly staff
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