ibis Luzern Kriens

Hotels
•
ibis
7.8 (2267 reviews)
Industriestrasse 13 , Luzern , CH
+41 41 349 49 49

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location, close to train station and restaurants
Friendly and helpful staff (multiple mentions)
Parking available (including underground parking option)
Spacious rooms and large bathrooms
Clean and well maintained rooms
Free travel pass / easy transport access
Cons:
Price / perceived poor value for money
Uncomfortable or movable beds in some rooms
Breakfast quality and availability issues
No air conditioning / ventilation in some rooms
Thin walls / noise in places
Isolated incidents with room door/lock not working

Categories

Cleanliness
8
Multiple reviews explicitly note the hotel is clean and well maintained; a few mentions of organised/clean rooms. No widespread cleanliness complaints.
Service
9
Staff are repeatedly described as very friendly and helpful in many reviews (easy check-in, friendly reception). There is one notable exception where reception handling of a door/lock issue was poor, but overall service sentiment is strongly positive.
Location
9.2
Consistently praised: very convenient, walking distance (5 minutes) to the train station, good restaurants nearby, nice views and easy access to city. Numerous positive location comments.
Room Quality
7
Mixed reports: several reviews praise large, spacious rooms and comfortable beds, while others report uncomfortable/movable beds, doors that didn’t lock and thin walls or noise; some rooms lack AC/ventilation.
Amenities
7.8
Parking (including underground for a fee), mini-fridge in some rooms, free travel pass and basic amenities noted positively; some rooms lack air conditioning and there are varying facility experiences.
Value for Money
6.5
Several reviewers explicitly flag price as an issue — described as expensive for a basic ibis and not good value; a few mention fair pricing but value sentiment trends negative.
Food and Beverage
6.4
Breakfast received mixed to negative notes: comments about limited options, running out of choices toward the end, and that breakfast quality/price did not meet expectations.
Overall Experience
8.5
Overall generally positive experience driven by location, friendly staff and roomy/clean accommodations, tempered by occasional service hiccups (locks), bed comfort issues and value/breakfast concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient Location: The Ibis Luzern-Kriens is ideally situated at the base of Mount Pilatus, providing a peaceful setting near the A2 motorway and just a short distance from Lucerne.

Comfortable Accommodation: Enjoy a restful stay in well-appointed rooms with comfortable beds, complemented by complimentary WiFi throughout the hotel.

Easy Access to Attractions: Explore the beauty of Lucerne and Mount Pilatus with a quick 5-minute train ride, or venture to the ski slopes at Mount Titlis within 35 minutes. Plus, indulge in a variety of dining options within the hotel's vicinity.

Experience the perfect blend of convenience and comfort at Ibis Luzern-Kriens. Book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

7.8
Based on 2267 reviews
Cleanliness: 8
Service: 9
Location: 9.2
Room Quality: 7
Amenities: 7.8
Value for Money: 6.5
Food and Beverage: 6.4
Overall Experience: 8.5
P
peter • family_with_children • be
10
Pros:

Great location

Cons:

Price

2026-10-29 • via Nuitee
S
Sultanbek • extended_group • kz
8
Pros:

Staff and room are good. Location and parking is also suitable.

2026-10-28 • via Nuitee
R
Robert • couple • lt
2
2026-10-27 • via Nuitee
S
Shailender • family_with_children • in
9
Pros:

Location is super and also rooms are well maintained and staff is very gentle

Cons:

None

2026-10-26 • via Nuitee
נגואן • couple • il
9
מליץ
Pros:

מסודר ונקי נוח קרוב לעיר

2026-10-25 • via Nuitee
J
Jasmine • extended_group • sg
10
Pros:

Walking distance from the Mian station and it has a nice view from the hotel.

2026-10-25 • via Nuitee
P
placido da silva freitas • family_with_children • fr
10
2026-10-25 • via Nuitee
J
Jashandeep • family_with_children • gb
8
2026-10-24 • via Nuitee
S
Schmidke • family_with_children • de
9
Pros:

Очень удобное расположение отеля . Возможность подземного паркинга за 12 евро в сутки. Комната просторная с большой ванной, мы были с двумя детьми и прекрасно разместились.

2026-10-23 • via Nuitee
C
Claudia • couple • de
10
2026-10-23 • via Nuitee
R
Roman • couple • ch
8
2026-10-22 • via Nuitee
E
emer • couple • ie
8
Location is convenient, 5 mins from the train station
Pros:

Location is good, restaurants nearby. Really good Japanese restaurant nearby. 2 stops on the train from Luzern

Cons:

Bed is very uncomfortable, especially if you have any mobility issues

2026-10-21 • via Nuitee
J
Janusz • extended_group • pl
2
Masakra z niezamykającymi się drzwiami. Brak reakcji ze strony hotelu.
Pros:

Brak wyboru na 40 minut przed końcem.

Cons:

Mój pokój się nie zamykał. Jeszcze raz wyraźnie nie zamykał się. Zgłosiliśmy na portierni, pani przyszła, nie usuneła awarii. Poinformowała że wróci, po jakimś czasie pojawiliśmy się w celu przypomnienia. Natrafiliśmy na cały autokar gości, nie było szans porozmawiać - przypomnieć. Proszę sobie wyobrazić przenoszenia wszystkich rzeczy na moment opuszczania hotelu. Na śniadanie też trafiliśmy na koniec 40 minut przed określoną godziną - wyboru nie było żadnego. Wspomnę że rzeczy przed śniadaniem również musieliśmy przenieść do drugiego pokoju. Proszę sobie wyobrazić korzystanie z toalety - łazienki kiedy w samej łazience nie zamykają się drzwi (bo nie muszą) a mam niezamknięty pokój. Po śniadaniu pokój miał już zaprawiony zamek. Pan z recepcji przed śniadaniem poinformował że Dyrektor hotelu zna temat i po śniadaniu mam wrócić. Po śniadaniu ten sam recepcjonista palił głupa że drzwi naprawione i o co chodzi.

2026-10-18 • via Nuitee
A
Arne • extended_group • dk
8
Alt OK
2026-10-17 • via Nuitee
L
Limin • solo_traveller • it
10
2026-10-16 • via Nuitee
K
Kern • family_with_children • ch
7
Pros:

Personal war freundlich und die Ausstattung zufriedenstelend und nicht beschädigt.

2026-10-15 • via Nuitee
A
ABDULRHMAN • extended_group • sa
10
2026-10-12 • via Nuitee
N
Nathalie • couple • ch
3
Mediocre
Pros:

The location

Cons:

The price for what it is, expensive for a basic ibis hotel. Not at all worth it

2026-10-12 • via Nuitee
K
Karolina • solo_traveller • ch
9
für eine Nacht ok.
Pros:

Sehr sauber

Cons:

Sehr hellhörig, keine Lüftug/Klimaanlage

2026-10-11 • via Nuitee
Y
Yonatan • family_with_children • il
10
היה מצוין
2026-10-11 • via Nuitee