Pacific Point Resort

Stayed here last year when it was still the Pismo Lighthouse and it was excellent, great staff, great rooms, and that cliffside view is hard to beat. Came back this year and found out the property changed hands and merged with the hotel next door into “Pacific Point Resort.” Mixed bag.

The room itself is genuinely nice. Renovations are quality, not the cheap kind. Two issues though: the in-room safe wasn’t installed correctly so it doesn’t work, and the AC is weak and seems to shut off at night, like there’s a motion sensor killing it when you’re asleep. Annoying, but not a dealbreaker.

The real problem was the front desk. The agent who checked us in both times had dark hair and tattoos on her fingers, in case management wants to know who I’m referring to. At check-in she barely acknowledged us, no greeting, just “last name?” while typing, then silence. She told us our room was at the second building next door but couldn’t explain how to get there without me asking a bunch of follow-up questions. Turns out you have to exit the property and walk through their parking lot to get to it. If they’re not going to physically connect the two buildings, they at least need to explain it clearly at check-in, because otherwise you’ll keep getting reviews like this one.

My wife asked a housekeeper for one extra towel since we only had three for a family of four. The housekeeper flatly said no. My wife laughed thinking she was joking, she wasn’t. When my wife explained we had two kids and needed one more, the housekeeper said “they don’t give us many,” like that was our problem to solve. She did eventually hand one over.

Second night, I went to ask about extending our stay and got the same dark haired agent again, same routine, no eye contact, “last name?”, then “I don’t have your reservation,” even though I was already checked in. When I asked to add a night, she immediately said they were fully booked. I checked Expedia right there and saw four rooms available, then checked the hotel’s own site and it let me book directly. So she just didn’t want to deal with converting an Expedia booking into a direct one. I’ve worked in hospitality management so I know that’s extra work for front desk staff, but that’s not a guest’s problem either. At that point I was so fed up with her attitude that I decided I’d rather pack up and move to another hotel for the last night than give this property another dollar.

On our last night we also found ants in the room. Didn’t bother reporting it, honestly. At that point I’d rather deal with ants than risk running into that same agent again and having her ruin what was left of the stay.

Nobody told us breakfast times or location, or really anything about the property, at check-in.

This is a $500 a night hotel with a jaw dropping view and beautifully renovated rooms, undercut by front desk service that feels like an afterthought. Whoever bought this property spent real money on the rooms, they need to spend some on training the people guests actually interact with, because that’s what people will remember. We won’t be back, which is a shame, since the location itself is great. We’ll just book one of the hotels down the road next time.

The hotel has potential of being a great hotel with good location and possibility of good offerings. The view was nice of the pier but not as was described/advertised. The grounds were very nice and having a family pool was a plus with nice firepit elements however not all were operational. Hopeful this property can fulfill its potential.

Great location. Newly remodeled.

Great location! Beautiful views and great beach access.

THE VIEWS ARE AWESOME. THE REMODELED ROOMS WERE VERY CLEAN AND COMFORTABLE.

Sehr angenehm hier und entspannt! Toller Blick, schöner Pool, bequeme Betten. Schönes großes Appartement.

I really appreciated the awesome staff who worked hard to make our stay really wonderful. Johnny helped us get checked in, helped us get our rooms and helped us with where everything was on the grounds. He was super respectful, polite and friendly. We loved our room, the view, the beautiful grounds, the lovely pool and spa, and the location is unbeatable. We would happily come back to this hotel again, especially when their renovations are complete.

The View was stunning and the rooms were exceptionally clean and nice. The property was very pretty and well maintained.

great view! very comfortable room, good breakfast, very warm and friendly staff. Even though the housekeepers and maintenance crew hardly speaks any English I know they exerted effort helping. They would gain confidence with the language if they could practice speaking it more.

room, location, ocean view

From the moment we arrived, we were impressed! The property is absolutely beautiful, incredibly clean, and the ocean views are breathtaking. You can tell the staff has thought of every little detail to make guests feel comfortable and at home. The location was perfect, the rooms were spotless, and everything was well-maintained. We loved how peaceful and relaxing it was while still being close to everything we wanted to do. It was the perfect place to unwind and make wonderful family memories. We truly couldn't have asked for a better stay and will absolutely be returning. If you're looking for a clean, beautiful hotel with amazing views and a relaxing atmosphere, this is it. Highly recommend! ⭐⭐⭐⭐⭐

The room was nice and comfortable

De ligging is prachtig. De kamers zijn net verbouwd en zien er goed uit. Bedden waren goed. Alles was schoon op de kamers. De badkamers waren ook netjes.

The pictures that are posted are misleading. It does not look like the pictures and that was very disappointing. I don’t know if they posted what the lobby will look like in the future because they were under construction and merging with a neighboring hotel.