Quality Inn & Suites Springfield - Eugene North

Hotels
•
Quality Inn
8 (539 reviews)
3550 Gateway Street , Springfield , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Convienient location
Cons:
Cleanliness issues
Dated room condition

Categories

Cleanliness
7.14
Several mentions of cleanliness issues, such as dirty rooms and unkempt areas.
Service
9.11
Consistent praise for the helpfulness and friendliness of the staff.
Location
8.65
Proximity to businesses and amenities was appreciated.
Room Quality
7.1
Aged and dated rooms noted, but some mention of comfort.
Amenities
8.13
Hot tub and breakfast options enjoyed, though there were issues with cleanliness.
Value for Money
8.09
Good value for budget accommodations with clean rooms appreciated.
Food and Beverage
7.64
Mixed reviews on breakfast quality, some enjoyed while others complained.
Overall Experience
8.11
General positive experiences noted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:37

Property Description

Convenient Location

Located in Springfield, our hotel offers easy Interstate access and is in close proximity to Gateway Mall and the Sacred Heart Medical Center at Riverbend. Explore nearby attractions like the University of Oregon, Autzen Stadium, and Oregon wineries during your stay.

Relaxing Amenities

Unwind in our seasonal outdoor pool or visit the Splash! Lively Park Swim Center indoor water park. Enjoy complimentary high-speed Internet, continental breakfast, and access to our business center. Our spacious rooms feature Quality Sleeper by Serta® beds for a restful night's sleep.

Family-Friendly Accommodations

Families will love our large two-bedroom suites equipped with convenient amenities like refrigerators, microwaves, and coffee makers. With a meeting room for up to 30 people, our hotel is perfect for both leisure and business travelers.

Book your stay now and experience comfort and convenience at our Springfield hotel.

Important information:

You must show a valid photo ID and credit card upon check-in.

All guest with an ID showing an address within a 30-mile radius will not be able to rent a room at our location.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EUG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 539 reviews
Cleanliness: 7.14
Service: 9.11
Location: 8.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
D
Disney Pirates 2018 • solo_traveller • us
5
2026-07-10 • via Nuitee
S
Suzanne • solo_traveller • us
4
Very disappointing
Cons:

Even with the newly renovated room it was not clean - there was crumbs on the floor. There was no table or desk to put luggage or food. There was no place to hang clothes. The coffee maker cups and ice bucket were under the sink - right next to the TOILET! DISGUSTING! Who would even want to use them so close to a toilet!
It would have been disappointing if I'd spent what I would have spent at a motel 6- but I spent way to much to be this disappointed.

2026-07-04 • via Nuitee
C
Christian • couple • us
7
Pros:

Cerca de las areas de compras

Cons:

No tenia mesa ni mueble donde poner las cosas y las mesitas de las lamparas estaban muy chiquitas no podía poner nada uno ai.

2026-07-04 • via Nuitee
A
Avellar • couple • us
10
We will stay here again as it’s a good location for us and their prices reasonable.
Pros:

Staff extremely helpful and courteous. Rooms were comfortable and clean. Totally quiet all night in spite of its location to freeway.

Cons:

Could use more green grass for pet areas.

2026-07-03 • via Nuitee
T
tina • couple • us
8
2026-07-02 • via Nuitee
S
steveandkumi • NONE • San Francisco, California
2
Worst ever
Pros:

I have never stayed in this bad of a hotel in the US and hope to never again stay in anything similar to it.

2026-06-30 • via Tripadvisor
B
Barbara • couple • us
9
Pros:

Clean and comfortable

2026-06-30 • via Nuitee
R
roxannechappell • NONE
4
Too few amenities for too much money.
Pros:

The hotel is in the middle of a big remodel. The room had a bed, a refrigerator and a microwave on the refrigerator. The lamps were on a small side table with bare bulb lamps. Poor internet service and TV amenities.

2026-06-29 • via Tripadvisor
L
Louise • solo_traveller • us
3
Ridiculously expensive for sub-par accommodation
Pros:

Personnel were pleasant.

Cons:

Very worn. Mattress hard & uncomfortable. Inflated price.

2026-06-29 • via Nuitee
W
William • family_with_children • us
2
Close to freeway but way over priced.
Pros:

Very close to I-5 so that was good. 5 minute drive to several restaurants and a mall. Typical hotel breakfast.

Cons:

The rooms were extremely small for a 2 queen room especially compared to similar rooms that I have stayed at in the past. The hotel itself is really showing its age and our room had numerous visual issues that exemplified this issue. The light/fan fixture in our bathroom looked like it didn't belong as it was barely hanging onto the ceiling. The shower head had a very unique plumbing. Biggest issue is the size of the room. For what we paid, the value is just not there. I've paid less per a night and had a much bigger and nicer room.

2026-06-29 • via Nuitee
A
Andrea S - • extended_group • us
5
2026-06-28 • via Nuitee
R
Roberta • couple • us
4
We were charged way too much for this kind of hotel!!! I don’t understand why booking would miss lead us into thinking t
Pros:

Nice front desk person. Breakfast was ok.

Cons:

Our room and the hallway smelt like paint. No table or desk in room. No updated plugs for phones and laptops.

2026-06-27 • via Nuitee
F
frankvU9292BU • Family • Springfield, Oregon
2
Formal Complaint Regarding Denied Check-In Quality Inn
Pros:

Subject: Formal Complaint Regarding Denied Check-In Quality Inn (3350 Gateway St, Springfield, OR, 97477
Dear Alaina Harrison (or current hotel GM),
I am writing to express my disappointment regarding my experience at your hotel on the evening of June 24, 2026. Delta Stays Itinerary # 73481562014486
My wife and I had spent an entire day traveling home from Hawaii. After flying into Portland, we drove approximately two and a half hours to Springfield on our way home. Unfortunately, we were unable to access our home that evening, so we booked a room at your hotel through American Express Travel using my Delta SkyMiles points.
We arrived at your hotel shortly after midnight, exhausted after a full day of travel, only to be informed that we would not be allowed to check in because the address on my driver’s license was within 30 miles of the hotel.
I found this policy to be both unreasonable and insensitive to our circumstances. We had a valid, prepaid reservation and were legitimate travelers simply needing a place to sleep after an exceptionally long day. Instead, we were turned away in the middle of the night with nowhere to stay.
If your hotel has a local resident policy, it should be clearly disclosed during the reservation process so guests can make other arrangements before arriving. At no point during the booking process through American Express Travel was I informed that our reservation could be denied based solely on our home address.
To make matters worse, because the reservation had been booked using Delta SkyMiles points through American Express Travel, it was considered non-refundable. I was forced to spend a significant amount of additional time on the phone with customer service to explain the situation and request an exception so the reservation could be refunded. This unnecessary burden was the direct result of a reservation being accepted even though your hotel ultimately refused to honor it.
This experience caused significant inconvenience, unnecessary stress, and frustration at a time when we were already physically exhausted from our travels.
I respectfully request:
• An explanation of why our prepaid reservation was accepted if we were ineligible to stay.
• Confirmation of whether this policy is consistently applied.
• Consideration of appropriate compensation for the inconvenience, hardship, and additional time required to resolve a problem that should never have occurred.
I have generally found Quality Inn properties to provide dependable accommodations, which makes this experience especially disappointing. I hope you will review this situation and consider making changes to ensure future guests are clearly informed of this policy before they arrive, or that reservations are declined during the booking process rather than after guests arrive at the hotel.
I look forward to your response.
Sincerely,
Frank Vaughan
Fvaughan83@gmail.com

2026-06-26 • via Tripadvisor
J
Janice • family_with_children • us
10
Very good quality for the price.
Pros:

Rooms were very nice.

Cons:

N/A

2026-06-26 • via Nuitee
A
Apryl • family_with_children • us
4
It was just a stay. Didn’t spend too much time in the room due to the conditions
Pros:

The staff was extremely accommodating

Cons:

Hotel needs a complete make over. It’s hard to be happy to stay at a property when you’re paying $ 300 a night when the hotel is rundown and you’re looking at rust everywhere and things falling apart.

2026-06-21 • via Nuitee
J
Jonathan • family_with_children • us
8
2026-06-18 • via Nuitee
W
William • couple • us
9
2026-06-17 • via Nuitee
W
Wilmer • family_with_children • us
9
It was good
Pros:

Over all the stay was pleasant

2026-06-10 • via Nuitee
K
kenye • couple • us
10
2026-06-05 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

I liked how clean everything is. And the hot breakfast was exceptional. Thankyou

Cons:

The room (301) did not have a place to hang shirts. Or a table to set things on.

2026-06-04 • via Nuitee