Best Western Plus Clocktower Inn

Hotels
•
Best Western Plus
8.3 (495 reviews)
2511 1st Avenue North , Billings , US
+1 406-259-5511

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms
Excellent downtown location, walkable to restaurants and venues
Free/very good breakfast at Stella's
Friendly and helpful staff (many positive mentions)
Covered parking/ample parking
Comfortable, updated rooms; pleasant pool area
Cons:
Inconsistent service: some guests reported poor staff handling and billing/cancellation issues
Occasional weak Wi‑Fi in some rooms
A few mentions of cost/price feeling high
Some rooms described as dated/noisy or with bright lighting

Categories

Cleanliness
9
Multiple reviewers repeatedly called rooms and common areas very clean and fresh; several comments note spotless rooms and bathrooms.
Service
8
Many guests praised friendly, helpful staff and specific front-desk assistance, but there are notable negative reports about staff handling of billing/cancellations that lowered sentiment.
Location
9
Consistently noted as centrally located/downtown, walkable to restaurants and venues, and convenient to airport/arena.
Room Quality
8.8
Several guests described rooms as very comfortable, new or recently updated, with at least one mention of an exceptional bathroom.
Amenities
8
Positive mentions of free breakfast options at a nearby diner (Stella's), pool area, covered parking and airport shuttle/Lyft; one report of weak Wi‑Fi in a second-floor room.
Value for Money
7.5
Mixed impressions: many callers describe the price as reasonable for the offering, while a few guests found costs high or were upset by nonrefundable/charged fees in difficult circumstances.
Food and Beverage
9
Breakfast (particularly at Stella's) is repeatedly praised as excellent and a highlight for many guests.
Overall Experience
7.1
Overall experiences skew positive—clean, well-located, comfortable rooms and great breakfast—but significant negative incidents around staff handling and billing/cancellation reduce the aggregate sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Convenient City-Center Location
Best Western Plus Clocktower Inn in Billings, Montana offers a central location and an outdoor pool for guests to enjoy. The hotel's proximity to local attractions and amenities makes it an ideal choice for travelers.

Comfortable Rooms with Modern Amenities
Each guest room at the hotel is thoughtfully designed with essential amenities such as a refrigerator, cable TV, and free WiFi. The en suite bathrooms provide added convenience with bath or shower options and complimentary toiletries.

Relaxing Sauna and Additional Services
Guests can unwind after a day of exploration in the hotel's sauna or take advantage of amenities like the complimentary airport shuttle, 24-hour front desk, and business center. The added convenience of free parking and proximity to Yellowstone Art Museum make this hotel a top choice in Billings.

Book your stay at Best Western Plus Clocktower Inn for a relaxing and convenient experience in Billings, Montana.

Important information:

Parking is only available for the duration of the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 495 reviews
Cleanliness: 9
Service: 8
Location: 9
Room Quality: 8.8
Amenities: 8
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 7.1
V
Valerie • couple • de
9
2026-10-24 • via Nuitee
V
Valerie • couple • de
8
2026-10-24 • via Nuitee
S
Shawn • couple • us
10
2026-10-19 • via Nuitee
F
Felicity • family_with_children • au
7
2026-10-18 • via Nuitee
E
Eriko • couple • us
10
Very clean and fresh so we slept well!
Pros:

It’s very convenient to go up to the AP and they supplied breakfast at the restaurant near the Main Hotel! If anybody wants to have just basic breakfast was
Free but want to more then could pay you can pay and get whatever want!

Cons:

This pBW is located in the center of the city and close to the AP so very convenient and breakfast provided !

2026-10-18 • via Nuitee
F
Foster • solo_traveller • us
8
2026-10-09 • via Nuitee
M
Maurice 81 • solo_traveller • nl
7
Degelijk hotel
Pros:

Goede locatie
Parkeren bij hotel
Ontbijt

Cons:

Gedateerd
Gehorig
Veel licht in de kamer

2026-09-19 • via Nuitee
M
Margaret • couple • us
10
Pleasant stay, an d free breakfast was excellent
Pros:

Easy to get to and get in and out of since it’s downtown

2026-09-18 • via Nuitee
K
Keegan • solo_traveller • us
10
Pros:

It was clean, had plenty of parking, staff was wonderful and very helpful.

2026-09-15 • via Nuitee
B
Brenda • couple • us
9
Pros:

Great location, very walkable to restaurants and other events downtown, breakfast at Stella's was lovely and the room was very comfortable.

2026-09-14 • via Nuitee
P
philippe • couple • fr
8
Excellent rapport qualité / prix
Pros:

Bien placé pour aller voir le monument de little big horn battlefield

2026-09-11 • via Nuitee
J
Johnny • family_with_children • us
8
2026-09-09 • via Nuitee
A
Alessandro • solo_traveller • gb
8
A gem hotel in Billings downtown
Pros:

The location was great.
The staff was very supportive and suggested a great restaurant where we had dinner.
The room was fantastic and very new.

Cons:

The wifi in our room on the second floor was very weak.

2026-09-08 • via Nuitee
C
Classic Car • solo_traveller • us
4
I'm disappointed with the staff and how they handled things.
Pros:

Room was clean.

Cons:

They charged my guests the room fee when I had previously filled out the credit card authorizations. Staff not very nice or helpful.

2026-09-07 • via Nuitee
G
George • couple • us
9
Nice and peaceful
Pros:

Centrally located , clean nice room

2026-09-06 • via Nuitee
J
Jordan • solo_traveller • us
9
2026-09-04 • via Nuitee
E
emilie • solo_traveller • fr
10
Pros:

Very friendly and helpful staff. Hotel very well maintained

2026-08-30 • via Nuitee
R
Rosemary • family_with_children • us
10
A great place to stay right where all the action was.
Pros:

The property was clean and the people were very nice.

Cons:

The cost was quite high.

2026-08-27 • via Nuitee
S
Samantha • extended_group • us
10
Great Girls Trip was had.
Pros:

Breakfast at Stella's was Wonderful. Friendly Staff at Hotel and Stella's. Both went above and beyond. Wonderful location got to walk around town and close to Arena for Concert. Everyone was so Nice. The shuttle /Lyft to and from Airport was nice to have .

2026-08-23 • via Nuitee
D
Dina • extended_group • us
10
very comfortable
Pros:

bathroom was exceptional

2026-08-23 • via Nuitee