Best Western Premier Park Hotel

Hotels
Best Western Premier
9 (675 reviews)
22 South Carroll Street , Madison , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable stay
Cons:
Issues with cleanliness
Expensive
Breakfast not included
Limited amenities

Categories

Cleanliness
8.59
Several reviews mention cleanliness positively, but encountered issues like food left from previous guests.
Service
9.56
Consistently praised in reviews; staff is noted as friendly and responsive.
Location
10
Multiple reviews highlight the prime location and easy access to attractions.
Room Quality
9.1
Overall positive sentiments on room comfort and size, with minor complaints regarding bedding.
Amenities
8.55
Positive sentiments on amenities, but mentioned limitations like no spa and gym quality.
Value for Money
8.08
Concerns regarding pricing and lack of inclusive breakfast noted in a negative review.
Food and Beverage
8.54
Generally good feedback, though there were specific complaints regarding breakfast delays.
Overall Experience
9.59
Mostly positive experiences across all reviews, with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:10

Property Description

Prime Location
Situated on Madison’s Capitol Square with stunning views of the Wisconsin State Capitol Building.

Luxurious Amenities
Each room features a 42-inch flat-screen TV, ergonomic work desk, microwave, refrigerator, and coffee maker.

Impressive Facilities
Enjoy a heated indoor pool, fitness center, on-site restaurant, bar, and over 14,000 sq ft of meeting space.

Book your stay at Best Western Premier Park Hotel for a truly unforgettable experience.

Important information:

Please note that parking is valet only and extends to 1 vehicle per reservation at USD 25 per night. Additional vehicles are charged USD 40 per day on a space-availability basis. Parking is valet only with 24-hour in-and-out privileges. Parking for events is available, with a charge of at least USD 4/hour.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Bar is closed from 2026-09-07 until 2026-09-07
Bar is closed from 2026-11-26 until 2026-11-26
Bar is closed from 2026-12-25 until 2026-12-25
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

9
Based on 675 reviews
Cleanliness: 8.59
Service: 9.56
Location: 10
Room Quality: 9.1
Amenities: 8.55
Value for Money: 8.08
Food and Beverage: 8.54
Overall Experience: 9.59
J
Jacob couple us
4
An expensive place to sleep.
Pros:

Parking was easy to get to.

Cons:

A suprise early check-in fee wasn’t very cool. We got an email for our pre-registration, which we completed ahead of time, and it gave us the option to check in at 3pm, which is when we arrived. We had no time to discuss due to an event we needed to be at by 4pm, and needed to check in, and was not disclosed when we chose the 3pm pre registration.

We were also told it was $45 by the front desk, but was charged $60 on my account. So thats also not cool.

2026-08-13 via Nuitee
Y
yeonsook solo_traveller kr
10
2026-08-12 via Nuitee
R
RANDA1_2 family_with_children es
10
Un muy buen hotel en pleno centro de Madison
Pros:

La amabilidad de los empleados. Las habitaciones muy amplias y confortables. Zona de piscina y gimnasio muy agradable y limpia.

Cons:

Todo estuvo de completo agrado

2026-08-11 via Nuitee
B
Briana couple us
9
2026-08-05 via Nuitee
M
Maria solo_traveller us
10
Awesome
Pros:

Close to everything! My capitol suite was incredibly clean and nice!

Cons:

Not that I didn’t liked it but everything in their little store was very expensive, but you can’t expect less because of the high quality of the hotel.

2026-07-24 via Nuitee
J
Joelle couple us
1
2026-07-14 via Nuitee
J
Jacob couple us
10
2026-07-07 via Nuitee
F
Fraser solo_traveller us
10
2026-07-05 via Nuitee
T
tlM9909ZH Business
10
Pleasant suprise
Pros:

Arrived around midnight, but the front desk was still well staffed and cordial. Room was beautiful and love the elegant design touches around the meeting room areas. Staff setting up our meeting area were SO gracious. When leaving, I didn't ask about the shuttle in advance. I just popped up at the valet, and JACK shuttled me (party of 1) to the airport immediately. He shared some history of the hotel and the area. It was a great ending to a great stay.

2026-06-30 via Tripadvisor
J
Jfeasel Business Lewis Center, Ohio
10
Exceeded expectation!
Pros:

I am giving this hotel a 5 because it greatly exceeded my expectations. I was there for 5 days for a conference and was impressed by the location, room size, friendliness of the staff and the hotel bar/restaurant. They even have a free hotel shuttle to and from the airport.

The location is across the street from the Statehouse which is a must see. During the week in the summer there are free concerts at night on the lawn of the Statehouse and then the best farmer’s market on Statehouse.

I had a room that looked out at the Statehouse. It had a sitting room and separate bedroom. The room included a microwave and small fridge. There was a large TV, chair, desk and couch in the sitting room and then another TV, king bed, chair, armoire and two nightstands in the bedroom. The bathroom had a large walk-in shower with great lighting.

Our group really enjoyed the hotel bar/restaurant - especially the Happy Hour. However be sure to visit all of the restaurants and bars in the area!

There is a large indoor pool with a great sitting area and fitness center.

While I was there for a business conference I would definitely go back with family or just couples.

Staff went out of their way to be helpful and friendly.

2026-06-28 via Tripadvisor
N
Nicole solo_traveller us
9
Really nice, comfortable hotel in a great location
Pros:

Great location right across from capital. Rooms large, comfortable, and very quiet. Everything feels pretty high quality. Fitness room is really nice and spacious. But overall this was a great hotel and we’d definitely stay again.

Cons:

The bathroom is small and nothing to write home about, and the shower temperature was unpredictable. (I took several showers that were sort of lukewarm even on the hottest setting.) Would love some free weights in the fitness room.

2026-06-26 via Nuitee
T
Timothy solo_traveller us
9
2026-06-18 via Nuitee
M
Monica couple us
9
Lovely Hotel, great location, nice pool and workout room.
Pros:

Large room with very comfortable King sized bed. Nice clean bathroom. Ample sized closet.

Cons:

Inquired about early check in before trip. Was told it was possible if rooms were ready. Upon arrival, around 3pm was told front desk that lots of rooms were ready but it was $25 to check in early. No one mentioned this when we inquired about early check in before the trip and no other hotel has ever charged me for early check in.

2026-06-14 via Nuitee
A
AZfamily555 Family Scottsdale, Arizona
10
Great location, staff and views - highly recommend!
Pros:

We were visiting our son who lives and works in Madison and stayed at the Best Western Premier Park Hotel for 3 nights. This hotel is located right across the street from the Capitol and is walking distance from Monona Terrace, both lakes as well as a ton of shops, restaurants and bars. I could not have imagined a more perfect location. I had reservations about staying at a Best Western as the brand is not high on my list normally but this one blew me out of the water. It was a beautiful hotel and the staff were all very attentive, from the valet and bell hops to the front desk and the bartenders and servers in the Post (the onsite restaurant). The fitness center and indoor pool area were huge and well equipped with anything you could possibly need. I booked a King view room and it was beautful. the room was spacious and the view of the lake was spectacular! The room and facilities were very clean, although the carpets could use a refresh but otherwise everything was updated and well maintained. I highly recommend this hotel and will definitely stay here again when we visit next.

2026-06-09 via Tripadvisor
L
Lisa couple us
10
Relaxing
Pros:

AM coffee and fruit

2026-06-08 via Nuitee
S
Shah family_with_children us
9
2026-06-04 via Nuitee
L
L Witmer solo_traveller pt
10
Pros:

The room was amazing, really beautifully appointed and comfortable. The location is perfect as well, close to everything downtown Madison has to offer. The restaurant was delicious and the staff was attentive. Just a lovely stay all around.

2026-06-01 via Nuitee
J
Johnisha couple us
10
Loved
2026-05-31 via Nuitee
W
Wendy couple us
10
2026-05-28 via Nuitee
V
Venessa couple us
10
2026-05-27 via Nuitee