Champneys Mottram Hall

Hotels
•
Champneys Spa Resorts
7.6 (480 reviews)
Wilmslow Rd, Mottram St Andrew, Macclesfield, England, SK10 4QT , Macclesfield , GB
44-162-5828135

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Cons:
Poor cleanliness and maintenance
Substandard service level
Awful food and beverage experience

Categories

Cleanliness
6.56
Significant stains on carpets, filthy doors, and general state of disrepair in room.
Service
9.03
Reception was unattended for over 10 minutes and service felt overly casual and unprofessional.
Location
10
Well-located with pleasant surroundings, but external factors may affect perception.
Room Quality
6.57
Rooms in a state of total disrepair, including no curtains and bad odors.
Amenities
7.52
Spa facilities severely lacking with issues and poor overall experience.
Value for Money
8.05
Paid significantly for a service and quality level well below expectations.
Food and Beverage
5.51
Food service was unacceptable with poor quality and significant delays.
Overall Experience
7.56
Overall experience was disappointing and did not meet the expectations of a 4-star hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:01

Property Description

Discover the perfect blend of relaxation and recreation at Champneys Mottram Hall, a luxurious Georgian hotel nestled in the serene Macclesfield countryside.

Unwind at the Spa
Indulge in a range of restorative treatments at our world-class spa, offering massages, body therapies, and facials that will leave you feeling rejuvenated and refreshed.

Culinary Delights
Savor exquisite international cuisine at Carrington Grill, one of our two outstanding restaurants, or opt for 24-hour room service for a cozy night in. Don’t forget to unwind with a drink at our vibrant bar/lounge.

Exceptional Amenities
Enjoy complimentary Wi-Fi, express check-in/out, and versatile event facilities ideal for gatherings. Keep active at our health club or outdoor tennis court while the golfer explores the nearby course.

Elevate your stay by booking now and experience luxury redefined!

Important information:

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: POS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 480 reviews
Cleanliness: 6.56
Service: 9.03
Location: 10
Room Quality: 6.57
Amenities: 7.52
Value for Money: 8.05
Food and Beverage: 5.51
Overall Experience: 7.56
A
Andreucetti • extended_group • gb
6
Gorgeous surroundings but poor accommodation
Pros:

Hotel reception and lounges are gorgeous, lovely to sit in, amazing views. Breakfast was fair, nothing special. Dinner in Grill was very good, staff were excellent, and the food was delicious

Cons:

The room, a standard, was at the back of the main building, and it was completely airless despite the windows being fully open, and the air conditioner was not working. The fan supplied in the room did little to relieve the discomfort. The shower barely dribbled. The room was really poor.

2026-07-03 • via Nuitee
J
James • couple • gb
8
Good
Pros:

Facilities and style

Cons:

The bathroom was tired and not up to spec of rest of hotel

2026-07-03 • via Nuitee
E
Emma • solo_traveller • gb
10
2026-07-02 • via Nuitee
G
Geralavicius • solo_traveller • gb
8
Pros:

Good staff. Good food

Cons:

Room outdated

2026-07-02 • via Nuitee
M
Macey • couple • gb
2
2026-07-01 • via Nuitee
J
Jennifer • couple • gb
10
Excella
Pros:

Loved my room

Cons:

No phone signal

2026-07-01 • via Nuitee
A
Aftaj • family_with_children • gb
8
Lovely short one night stay for a massage 😊
Pros:

I have been here previously for my anniversary a few years back - I came back for a massage at the champneys and stayed over night this time round for it - with the heat I’d expected there to have been Air conditioning but there was a fan inside the room which was blowing hot air and it was quite uncomfortable and warm through the night. Also asked staff for a toothbrush as my niece had forgotten hers at home. They said they couldn’t find any, but would drop it off outside the room once they found one. They did not and we only stayed for the one night. It took hours for us to get someone on the phone to reception for some water also, phone was either engaged or no answer. Other than that I’d say it was a lovely hotel with great scenic views and a mansion feel to it, plenty of walking space outside and even a lake to sit beside ducks and a water fountain which was quite relaxing - with a very lovely atmosphere and staff were generally quite approachable and smiley. Breakfast was a buffet with plenty a selection including fruits and continental items as well as veggie options. The massage was very nice and relaxing by Georgia. Overall had a satisfied stay.

Cons:

Amenities (toothbrush) no air conditioning felt stuffy and warm and affected sleep though a fan was provided it was very humid inside.

2026-06-30 • via Nuitee
C
Claire • couple • gb
9
2026-06-30 • via Nuitee
A
Alice • couple • gb
3
Overpriced, trying to be fancy but actually quite average
Pros:

Good location

Cons:

Paid for a suite. Was essentially a large room with a sofa in it so not a suite. It was for our wedding night which we informed at booking. Receptionist had no idea. Not even a congratulations note or anything in the room to slightly acknowledge it which I don’t think is great customer service.
Paint on the walls around the window was stained.
Drunk people running up and down the corridors and even knocking on our door at one point!

2026-06-29 • via Nuitee
G
Graeme • couple • gb
7
Compared to other golf / spa hotels, this place is really good.
Pros:

The pub style bar “barneys” was great. Good food etc

Cons:

Wedding party that had fireworks at 10pm only 10 mins after I had fallen asleep after 30 hours without sleep.

The staff should have warned me that this was going to happen at check in.

2026-06-29 • via Nuitee
K
Kemp • solo_traveller • gb
8
2026-06-29 • via Nuitee
E
Emma • couple • gb
4
2026-06-28 • via Nuitee
J
Jade • couple • gb
1
Not impressed
Cons:

The room temperature was ridiculously hot we was struggling to breathe there was no air conditioning and for the price we paid I would rather have stayed at home

2026-06-28 • via Nuitee
S
Stuart • couple • gb
10
2026-06-26 • via Nuitee
G
Gareth • solo_traveller • gb
7
Terrace Double Room With Patio Access.
Pros:

The Hotel staff were fantastic in every department.
Beautiful imacculate surrounding grounds.
Comfy room with lovely periodic furnishing and decor.
And you won't find a better Breakfast anywhere .

Cons:

The only blemish In my opinion was the price.(which included a discount too) for the
Terrace Double room with patio access for 1 night at £326 inc VAT.as comfy and lovely as it is and looks was a little disappointing for what I'd expected with the price.

2026-06-26 • via Nuitee
M
markvella • solo_traveller • gb
8
Pros:

We got married here, so we love the place in general

Cons:

Can't say there was anything

2026-06-25 • via Nuitee
B
Ben • couple • gb
8
Very relaxed feel to the stay, staff were great.
Pros:

The staff were amazing, the grounds were beautiful and the spa facilities really good, breakfast was perfect.

Cons:

Rooms were a little dated, no usb sockets.

2026-06-25 • via Nuitee
D
dawn • couple • gb
5
Disapointed
Pros:

Grounds were beautiful and The Granary restaurant .

Cons:

I booked a ground floor terrace room because of mobility issues. Staff very dismissive .I was given 455 on top floor and was told day staff had changed it and I had been upgraded. The room was tired I was tired of walking up flights of stairs getting lost in the multiple corridors. Im sure if they had any common sense that if you book a ground floor room its for a reason. Also i heard multiple times you booked it through booking .com so if you want to make amendments to your stay they cannot do this.

2026-06-22 • via Nuitee
J
Jonathan • couple • gb
8
2026-06-21 • via Nuitee
A
Amelia • solo_traveller • gb
6
Pros:

The views of the hall were good

Cons:

Slow check in process the staff also couldn't find my booking and tried saying i cancelled it .

2026-06-21 • via Nuitee