Novotel Köln City

Hotels
•
Novotel
8.3 (5736 reviews)
Bayenstr. 51 , Cologne , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good breakfast
Convenient location
Cons:
Unfriendly service instances
Room temperature issues
High breakfast prices

Categories

Cleanliness
8.55
Most reviews consistently mention clean rooms.
Service
8.05
Mixed sentiments; some reviews appreciate friendly staff, while others criticize specific interactions.
Location
8.55
Convenient location near the event venue and close to public transport.
Room Quality
8.05
Rooms were comfortable but had minor issues like temperature control and lack of amenities.
Amenities
8.05
Facilities like parking and breakfast options were praised, but some amenities were unavailable.
Value for Money
8.05
Some guests felt prices were high relative to offered amenities.
Food and Beverage
8.55
The breakfast was widely praised for variety and quality.
Overall Experience
8.55
Generally positive experiences, with appreciation for cleanliness and breakfast despite service flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 22:50

Property Description

Luxurious Accommodations
Experience tranquility in our soundproofed rooms with modern amenities such as flat-screen TVs and stylish bathrooms. Enjoy a peaceful night's sleep and wake up refreshed to start your day in Cologne.

Gastronomic Delights
Indulge in a culinary journey at Le Jardin Restaurant offering delectable Mediterranean cuisine on a terrace with a view. Sip on fine wines and savor small snacks at the chic Rive Gauche Bar, perfect for unwinding after a day of exploring the city.

Wellness and Recreation
Relax and rejuvenate at our sauna and fitness center, or let your little ones have a blast at the children's play corner. Stay connected with our free internet terminal and make the most of your stay at Novotel Köln City.

Important information:

Guests who booked the room with the breakfast option can bring up to 2 children (15 or younger) to the breakfast buffet free of charge. In addition, 2 children aged 15 or under can stay in existing beds of the room with the parents or grandparents free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 19 per day.

Location

Guest Reviews

8.3
Based on 5736 reviews
Cleanliness: 8.55
Service: 8.05
Location: 8.55
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
M
Matthias • solo_traveller • de
8
Pros:

Sehr angenehmer Aufenthalt! Besonders positiv war, dass das Hotel problemlos ein glutenfreies Frühstück für unsere Tochter anbieten konnte. Wir konnten sogar direkt mit dem Koch sprechen, was uns viel Sicherheit gegeben hat. Sehr freundlicher und aufmerksamer Service – vielen Dank!

Cons:

Da wir nur zwei Nächte da waren, gibt es insgesamt nicht viel zu beanstanden. Beim glutenfreien Brotkorb für unsere Tochter hätten wir uns allerdings etwas mehr Abwechslung gewünscht, da an beiden Tagen das Gleiche angeboten wurde. Gerade im glutenfreien Bereich gibt es mittlerweile viele Möglichkeiten und Produkte – etwas mehr Vielfalt beim Frühstück wäre daher schön.

2026-05-16 • via Nuitee
D
Denis • solo_traveller • be
8
Very nice and quality hotel in a choice of many
Pros:

Really nice hotel and room perfect for a family of 4. Very clean, fridge as a nice touch in the room. Bathtub + toilet decent and big enough. Also liked the kettle, since we had to warm up food for a baby. Nice touch with water in foyer. Gym was nice addition and sauna as well (did not use it). Breakfast great choice and enough space. We used restaurant in the evening and was very juicy and good. Pleasantly surprised by the quality of hotel restaurant.

Cons:

Nothing to complain. We did not manage to get parking, which is rather small. As it was a weekend of a bike race, almost no parking available, but finally managed. For the rest, really nothing to raise.

2026-05-16 • via Nuitee
A
Abdalla • couple • eg
7
2026-05-15 • via Nuitee
J
Julian • family_with_children • de
9
2026-05-15 • via Nuitee
R
Radka • family_with_children • cz
10
2026-05-15 • via Nuitee
B
Bayar • solo_traveller • tr
10
Pros:

Temizlik iyi çalışanlar güler yüzlü burada kalıp scooterla merkeze çok kolay gidebilirsiniz

Cons:

Gece soğuktu üşüdük

2026-05-15 • via Nuitee
D
Diana • family_with_children • de
6
zentrale Lage
Pros:

- die Lage
- Drink&Eat
- das Frühstück

Cons:

- sehr hellhörig
- laute Gäste im Flur
- Strassenlärm
- Fenster lassen sich nur kippen

2026-05-15 • via Nuitee
E
Eleonóra • family_with_children • lu
8
Mein Gesamteindruck war sehr positiv.
Pros:

Breakfast

Cons:

Der Rezeptionist im Hotel war sehr unfreundlich.

2026-05-15 • via Nuitee
A
Abdalla • couple • eg
7
Pros:

Mainly the location and the reception staff

Cons:

Room service was not much good ..I spent the first three days asking to put shampoo at the shower with no reply until I made a complain

2026-05-15 • via Nuitee
P
Pia • couple • de
8
2026-05-14 • via Nuitee
N
Nataliia • solo_traveller • ie
10
2026-05-14 • via Nuitee
S
Stefan • family_with_children • de
7
2026-05-14 • via Nuitee
S
Siarhei • family_with_children • by
10
2026-05-14 • via Nuitee
S
Seyoung • solo_traveller • ch
7
2026-05-14 • via Nuitee
Y
Yucan • family_with_children • nl
9
非常好下次有机会会再来
Pros:

地理位置十分优越，停车也很方便，价格也是非常实惠。服务员很友善，楼内设施完善，前台设有小卖部，还有免费的过滤水。

Cons:

沙发床有高低差，然后也太短了一点（感觉长度可能不到180厘米）。卫生间有些地方有水垢，卫生间有瓦片都脱落了（应该是个例）。

2026-05-14 • via Nuitee
W
Wissam • solo_traveller • de
8
Pros:

Parken

2026-05-14 • via Nuitee
F
Fatma • family_with_children • nl
10
Leuke hotel, zeker een aanrader
Pros:

Schone ruime kamers

2026-05-13 • via Nuitee
E
Echaraouy • solo_traveller • be
10
2026-05-13 • via Nuitee
S
Stuart • extended_group • gb
7
Good stay and staff great.
Pros:

Staff room and breakfast all good. Put on a sweet birthday breakfast table for my partner.

Cons:

Very little room amenities. No tea or coffee. No milk. No water. Jug you had to take to reception and fill up.

2026-05-13 • via Nuitee
K
Kaoutar • family_with_children • nl
8
Top verblijf.
Pros:

Top locatie. Vriendelijk personeel. Garage was ook goed, ik las dat er kleine parkeerplekken waren, maar dat viel echt mee.

Cons:

N.V.T.

2026-05-12 • via Nuitee