Radisson Hotel & Conference Centre Edmonton

Hotels
•
Radisson Americas
6.7 (826 reviews)
18035 Stony Plain Road , Edmonton , CA
+1 780-483-7770

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near malls/casinos/WEM
Good/ample parking
Some rooms were clean, quiet and comfortable
Indoor pool praised by several guests
Good rates / perceived value
Some staff were accommodating or friendly
Recent cleaning/renovation improvements reported
Breakfast liked by some guests
Cons:
Filthy entry/elevator and reports of mold/mildew smells
Restaurant quality poor / reheated food complaints
Pool closed without notice for some guests
Unprofessional or rushed check-in and billing issues
Housekeeping inconsistent (missed services, missing toiletries)
Room maintenance problems (paneling, deadbolt, missing window crank)
Elevator outages and wait times
Noise/disruption from painting/renovation work
Strange bathroom layouts and malfunctioning plugs
No hot tub / limited amenity availability for some

Categories

Cleanliness
5.2
Mixed but leaning negative: multiple reports of filthy entry/elevator, mold/mildew and smells in some wings, and maintenance issues; a few guests noted rooms were cleaned or that the property has been recently improved.
Service
6.1
Inconsistent service: several complaints about unprofessional or rushed check-in, poor housekeeping follow-through and billing errors, while some guests described accommodating or friendly staff.
Location
8.5
Consistently positive: convenient location close to malls, casinos and amenities with generally good parking reported.
Room Quality
6.3
Mixed room quality: some guests praised clean, comfortable rooms and good water/indoor pool, while others reported maintenance problems (paneling, deadbolt alignment, missing window crank, odd bathroom layouts).
Amenities
7
Mixed amenities: indoor pool praised by some but others reported the pool closed without notice; elevator outages and painting work disrupted stays; parking generally OK.
Value for Money
7.8
Generally seen as good value by several guests (mentions of good rates/great price), though some feel maintenance issues reduce return likelihood.
Food and Beverage
5
Below average: multiple complaints about poor restaurant meals and reheated food, though a few guests liked the breakfast.
Overall Experience
7.7
Overall mixed impressions: convenient location and some clean comfortable stays balanced against maintenance, cleanliness and service inconsistencies leading to varied guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Unparalleled Stay at Radisson Hotel and Conference Centre West Edmonton

Prime Location and Accessibility
Located in Edmonton’s vibrant West End, our hotel offers easy access to top entertainment hubs and attractions, making it ideal for both business and leisure travelers. With a convenient 30-minute drive from Edmonton International Airport, reaching us is a breeze via Anthony Henday Drive loop.

Conference Facilities and Nearby Attractions
Our conference centre boasts over 11,000 square feet of meeting space, perfect for corporate events. When it’s time to unwind, explore popular nearby spots like West Edmonton Mall, just a short drive away, offering endless shopping, dining, and entertainment options.

Comfort and Convenience
Indulge in delectable dining at Coast West Pizza and Steakhouse, stay active in our fitness center, and relax in the indoor saltwater pool. Our spacious guest rooms feature modern amenities, while pet-friendly accommodations ensure your furry companions are welcome guests.

Ready to experience a seamless blend of comfort and convenience? Book your stay at Radisson Hotel and Conference Centre West Edmonton today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Location

Guest Reviews

6.7
Based on 826 reviews
Cleanliness: 5.2
Service: 6.1
Location: 8.5
Room Quality: 6.3
Amenities: 7
Value for Money: 7.8
Food and Beverage: 5
Overall Experience: 7.7
P
Paul F • couple • ca
5
Poor quality stay.
Pros:

The entry and elevator were filthy . The restaurant was poor meals. Needs a new chef. Good staff though.

Cons:

Not much!

2026-10-31 • via Nuitee
K
Kelly • couple • ca
1
2026-10-30 • via Nuitee
M
mannitscat • family_with_children • ca
1
Disappointed
Pros:

The location is convenient
Free parking

Cons:

The place has a strange smell to it
The pool was closed without any warning, our family booked 5 rooms for a reunion. We where in the tower and it was mediocre. No hair conditioner, housekeeping came once in nights. The other side of the hotel was terrifying. Mold and mildew stench, people living in the rooms, smoke and curry smells throughout the halls. Our window was missing a crank to open. Im very very disappointed we spent our money here.

2026-10-27 • via Nuitee
D
Dustan • solo_traveller • ca
10
Pros:

How accommodating they were

Cons:

Na

2026-10-25 • via Nuitee
T
Trish • family_with_children • ca
8
Pros:

They have done so much work cleaning uo this hotel. It looks fabulous and clean!

2026-10-21 • via Nuitee
A
Arian • solo_traveller • ca
10
2026-10-20 • via Nuitee
D
David • couple • ca
6
Rate was good but probably will not return due to overall poor maintenance.
Pros:

Room was clean and supplied properly. Good parking. Close to all amenities.

Cons:

I had to ask twice to have someone to come and fix the TV.
The paneling on the bathroom door was falling off.
The dead bolt on the door was not properly aligned so it could not be used.

2026-10-20 • via Nuitee
F
Flores • family_with_children • ca
3
Very poor hospitality for the guests and no proper communication to your guest.
Cons:

The person who check us in is very unprofessional he nis checking us in while talking somebody on his phone. He is on the rush and didn't even explain the facility of the hotel. He is not accommodating at all. I call to the front desk to say no need for our room to be cleaned but if they can change our towels and garbage they didn't do it. Staff in here are not welcoming you have to probably train your staff what is Hospitality all about! Very disappointed with this and probably complain to the head..

2026-10-19 • via Nuitee
K
khurram • couple • ca
3
Pros:

Location

Cons:

Elevator was out of service (which i understand it happens) but no one notified us , we were waiting at 4th floor for the elevator for 10 mins and than had to go down by stairs guessing that may be it not working , that was true

2026-10-18 • via Nuitee
R
Richard • couple • ca
7
Clean, quiet & comfortable. No serious issues.
Pros:

Was clean, quiet and comfortable.

Cons:

Hotel was being painted and was the faint smell of paint + the decorators often seemed to be moving about, sometimes we had to wait a couple of times for the elevator. Also car park could get very busy.

2026-10-17 • via Nuitee
L
Lori • couple • ca
8
2026-10-15 • via Nuitee
J
Jessie • solo_traveller • ca
9
Pros:

Close to WEM
Good parking

2026-10-12 • via Nuitee
T
Tessa • couple • ca
5
It was a good choice for the event
Pros:

Good location t

Cons:

Good

2026-10-12 • via Nuitee
B
BOON JIN • couple • ca
10
Pros:

location clean room and toilet

Cons:

no free breakfast

2026-09-19 • via Nuitee
S
Steven • solo_traveller • ca
5
2026-09-19 • via Nuitee
C
Colt • solo_traveller • us
10
Pros:

The indoor pool was amazing. Great hot water awesome room fancy hotel and great price

2026-09-17 • via Nuitee
B
Bonnie • solo_traveller • ca
8
2026-09-15 • via Nuitee
L
lizhe • solo_traveller • cn
9
2026-09-13 • via Nuitee
L
Louise • couple • ca
1
2026-09-06 • via Nuitee
E
Esmond • couple • ca
10
Great
Pros:

I liked the breakfast they had and the location was very close to the mall and the casinos

2026-09-04 • via Nuitee