The Park Kolkata

Hotels
8.8 (1546 reviews)
17 Park Street , Kolkata , in
+91 33 2249 9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good housekeeping
Great location
Nice food options
Cons:
Dirty rooms
Rude staff
Slow check-in

Categories

Cleanliness
8.13
Rooms were dirty and had an old carpet smell.
Service
9.1
Housekeeping staff were extremely nice and attentive.
Location
9.64
Location could not be better, with easy access to local transport.
Room Quality
8.09
Rooms were average compared to better hotels.
Amenities
9.12
Good amenities but check-in process was slow.
Value for Money
8.08
The room cleanliness and charge discrepancies detracted from overall value.
Food and Beverage
9.13
Breakfast had a great spread.
Overall Experience
9.1
Decent experience but with some notable service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:51

Property Description

Luxurious Dining Options
The Park, Kolkata boasts 8 dining options, including Roxy bar, Tantra nightclub, and Someplace Else for live performances. Aqua offers an al fresco dining experience, ensuring guests have a variety of culinary delights to choose from.

Stylish and Modern Rooms
The hotel's rooms feature modern décor and amenities such as a flat-screen TV, DVD player, and rain showers in the en suite bathrooms. Guests can enjoy complimentary Wi-Fi and a comfortable stay in the heart of downtown Kolkata.

Convenient Facilities and Services
From a fitness centre and swimming pool for relaxation to currency exchange and car rental services, The Park, Kolkata ensures a hassle-free stay. Additional services like a business centre, 24-hour room service, and butler service cater to all guest needs.

Book your luxurious stay at The Park, Kolkata on historic Park Street now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for Rs. 1,500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1546 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 9.1
R
Rustam • couple • us
6
Overpriced and cramped. Not a value for money at all.
2026-07-24 • via Nuitee
G
Gauhar • family_with_children • bd
6
2026-07-21 • via Nuitee
J
Jennifer • solo_traveller • it
7
2026-07-20 • via Nuitee
P
Pawan • solo_traveller • in
1
Never again !!!
Cons:

I checked in for 1 night (to watch world cup final) and was given room 410 (which I went at 3am in the morning only to find bathroom water leaking into the room.

Had to go down to reception, then they gave me room 401 (in which I had to call someone to come & start the TV set)

I left hotel 7:45am.

2026-07-20 • via Nuitee
K
krishna • solo_traveller • in
9
Pros:

Anybody can enter into the hotel. Security is certainly an issue as its supposedly a 5star hotel

Cons:

Security very poor

2026-07-19 • via Nuitee
A
Anamika • solo_traveller • in
6
Pros:

The location

Cons:

Very dark and shabby ambience. Old infra, needs renovation. Room mirrors, tables, Almira were very old and had marks which cant be cleaned.

2026-07-18 • via Nuitee
P
Padma Lochan Mohanty • couple • in
6
Had to live cautiously.
Pros:

STAFF COURTEOUS. FOOD GOOD. CHINESE RESTAURANT EXCELLENT.

Cons:

Could take care to be Senior Citizen Friendly. Does not cost much.

2026-07-08 • via Nuitee
I
Ishatalwar134 • Business
2
Pathetic 3rd grade hotel
Pros:

I am extremely disappointed with the level of service provided during my stay. The reception staff appeared poorly trained, and there were multiple service failures caused by a lack of communication, attention to detail, and basic guest-handling skills.

Upon check-in, I was assigned a room that smelled strongly of smoke, had no view, and did not have a bathtub, despite my specific request for a clean, well-ventilated room with a good view. When I requested a room change, I was moved to another room that was even worse, with the same poor view and a non-functional room telephone.

When I called the reception to report these issues, the staff listened briefly and disconnected the call without providing any resolution or follow-up. This raises serious concerns about whether housekeeping and room inspections are conducted before rooms are allocated to guests, as both rooms had obvious issues that should have been identified beforehand.

The service failures continued throughout my stay. One evening, I clearly instructed IRD to provide a vegetarian grilled cheese sandwich for breakfast the following morning. However, the wrong sandwich was delivered. To make matters worse, when I requested the front desk to have it heated, I was informed that they could not heat a sandwich.

Later, when I ordered tea, I specifically requested that the charge be posted to my room. Despite having all my room details on record, I was asked to make payment at the time of delivery, as though I had ordered through a food delivery platform. As a long-stay guest, I expected a much more seamless and guest-focused experience.

The most frustrating incident occurred at night when I called reception to request a hard pillow. The receptionist repeatedly disconnected the call, forcing me to call multiple times to explain a very simple request. Eventually, housekeeping arrived with a pillow identical to the soft one already in the room. When I pointed out that it was not a hard pillow, I was told, “This is what we have.”

Throughout my stay, it felt as though no one genuinely cared about the guest experience. Requests were ignored, communication was poor, and service standards were consistently below expectations.

Overall, this was a highly disappointing experience. The service was unprofessional, the hotel operations appeared disorganized, and even the unpleasant odor at the reception entrance created a poor first impression. I expected significantly better standards and hospitality.

2026-07-07 • via Tripadvisor
A
ASHOK • solo_traveller • in
3
Pros:

The washroom was stinking.

Cons:

The room and it's surroundings

2026-07-07 • via Nuitee
S
Shashi • extended_group • in
9
Better for value
Pros:

No breakfau

Cons:

Clean

2026-07-06 • via Nuitee
K
Kumar • couple • in
1
Very bed
Pros:

According to value of room Rent Room was 0

Cons:

I have not accept

2026-07-05 • via Nuitee
S
shailesh • solo_traveller • in
7
2026-07-05 • via Nuitee
K
K k • solo_traveller • in
5
Not a great service for permanent regular guest
Cons:

Being a sr advocate I checked in at 9/9.30pm and I usually get free from High Court by 4pm but my bags are put on bell desk even before 2 pm. Ao I hardly uses room. I expect being a regular guest to have the room at least for 17/18 hrs.

2026-07-04 • via Nuitee
E
Edith • couple • in
8
Comfortable, good air conditioning and attentive staff
Pros:

The service staff, attentive, checking up on you constantly and house keeping staff. Location and a decent breakfast spread.

Cons:

My room 454 did not have a jet spray. Very disappointing given it’s a standard in all Indian hotel rooms

2026-07-02 • via Nuitee
T
Tanushree • solo_traveller • in
10
2026-07-01 • via Nuitee
S
Sangeeta • extended_group • in
10
Nice place to stay
Pros:

Good

Cons:

Good

2026-06-28 • via Nuitee
T
Traveler12090927484 • Solo travel
10
Park Hotel is awesome
Pros:

Had great experience during my stay in Kolkata

2026-06-25 • via Tripadvisor
P
Parashar • couple • in
1
2026-06-25 • via Nuitee
V
Viksit • solo_traveller • ae
1
2026-06-24 • via Nuitee
C
Chowdhury • couple • bd
4
Pros:

No

2026-06-22 • via Nuitee