Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Good value for money
Excellent food
Cons:
Service issues
Renovation disruptions
Lack of timely breakfast service

Categories

Cleanliness
7.06
While the rooms were clean, overall hotel cleanliness was impacted by negative service issues and renovations.
Service
9.03
Service seemed adequate for some, though there were notable issues with incorrect information from staff.
Location
9.07
The hotel is excellently located in Banff, close to shops and restaurants.
Room Quality
8.52
Rooms are spacious and well-designed with some mentioned issues like cable issues in specific rooms.
Amenities
8.05
Amenities such as the hot tub were enjoyed, but some users faced issues during their stay.
Value for Money
8.51
The hotel offers good value for the price paid, especially considering upgrades.
Food and Beverage
8.56
The restaurant had great specials every night and the food received high praise.
Overall Experience
8.43
Overall a good experience despite some service and renovation issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:41

Property Description

Luxurious Amenities
Indulge in the indoor mineral swimming pool and rejuvenating spa services during your stay. Each room is equipped with modern comforts like a 37" LCD TV, free WiFi, and plush bathrobes.

Culinary Delights
Savor locally sourced delicacies at Evergreen Restaurant and Lounge, or opt for the convenience of in-room dining. The on-site restaurant offers a delectable culinary experience for all guests.

Adventure Awaits
Explore nearby ski and hiking trails, experience thrilling whitewater rafting, and unwind in natural hot springs. With Banff Gondola just a short drive away, the possibilities for adventure are endless.

Book your unforgettable stay at Banff Royal Canadian Lodge now to experience luxury, culinary excellence, and thrilling adventures all in one place.

Important information:

Please note that if 5 or more rooms are booked, different policies and supplements will apply.

Please note pool use requires a reservation and special conditions at this time. Contact the property for more information.

Please note that for guests paying directly at the property, the property reserves the right to pre-authorize the credit card for the first night's tariff at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.4
Based on 1460 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
M
Miguel • solo_traveller • pt
10
We surely recommended the hotel.
Pros:

The location and all the services provided (food, cleaning, etc.).

Cons:

Nothing to complain. Everything was good.

2026-09-07 • via Nuitee
D
David • family_with_children • be
8
Confortable, spacieux et très bien situé pour découvrir Banff en famille.
Pros:

Très bonne base pour découvrir Banff et ses environs. Nous y avons passé trois nuits en famille et avons particulièrement apprécié la chambre spacieuse, confortable et équipée d’un mobilier de qualité. Le parking souterrain est également très pratique lorsque l’on voyage en voiture. Après nos journées bien remplies dans les Rocheuses, la piscine intérieure et le bain à bulles étaient particulièrement agréables. Enfin, l’emplacement est un vrai point fort : environ 10 minutes à pied suffisent pour rejoindre le centre de Banff, ce qui permet de laisser facilement la voiture à l’hôtel le soir.

Cons:

Notre seule expérience au bar de l’hôtel a malheureusement été décevante en raison d’un service qui n’était pas au niveau attendu ce soir-là. Cela ne nous a pas donné envie d’y retourner durant les trois nuits de notre séjour. Pour le reste, nous avons été très satisfaits de l’établissement.

2026-09-06 • via Nuitee
F
Foster • solo_traveller • us
10
Pros:

Large bathroom!!!! Robes and large room

Cons:

Restaurant food was barely average. Tried dinner and roast chicken was served upside down!

2026-09-04 • via Nuitee
J
Jela • extended_group • at
3
2026-09-02 • via Nuitee
S
Schulte • couple • us
8
Pros:

The gentleman who was the concierge was great. he gave us info to get to the gondolla that otherwise we would have messed up our day completely.

Cons:

Breakfast seemed to be short staffed and waits were very long but but the food was good

2026-08-31 • via Nuitee
D
David • solo_traveller • us
5
Very common.
Pros:

Normal

Cons:

Bath room bath water difficult to use. Room size is too small for the price.

2026-08-31 • via Nuitee
S
Sayaka • family_with_children • jp
10
ゆっくりできました
Pros:

キレイで静かだった

Cons:

椅子が少なくて不便だった
窓の景色は良くなかった

2026-08-31 • via Nuitee
P
Pablo • solo_traveller • es
4
Muy caro para lo que ofrece
Pros:

El personal es lo mejor. El resto mal para lo caro que es.

Cons:

Imposible desayunar en agosto. Masas de gente.
El hotel es feo en general. Una pena en ese entorno impresionante.

2026-08-29 • via Nuitee
M
Manfred • couple • nl
7
Goed hotel, centraal gelegen, wel aan de prijs.
Pros:

Hotel ligt iets uit het centrum van Banff - maar alles is op loopafstand te bereiken. Kamer was zeer ruim evenals de badkamer. Bed was comfortabel. Hotel beschikt over een binnenzwembad en kleine sauna en dat is allemaal prima voor elkaar. Je kunt er s'avonds ook eten, maar dat hebben we niet gedaan. Beetje google onderzoek laat zien dat er op loopafstand betere alternatieven beschikbaar zijn. Ook makkelijk is de ondergrondse parkeer garage (tegen een additionele fee).

Cons:

De prijs/kwaliteit - hoewel alles prima op orde was en de kamer ruim en schoon was, betaal je wel de hoofdprijs. Als prijs afzet tegen wat je krijgt, valt het wat tegen. Wellicht dat het aan Banff ligt maar voor het geld hebben we in mooiere en betere hotels geslapen. Restaurant ziet er niet "aanlokkelijk" uit. Eten zal vast prima zijn, maar de gezelligheid is ver te zoeken. Kamer heeft een ouderwetse airco onder het raam - die doet zijn werk prima en dat moet ook wel want de gashaard is ook aan - hartje zomer...... Nadeel, als ie aanspringt slaap je naast een opstijgende Airbus A380.

2026-08-26 • via Nuitee
C
Carlos • extended_group • ch
9
Superbe hôtel de montagne très agréable.
Pros:

La beauté de l’hôtel

Cons:

Le choix du petit déjeuner en buffet jusqu’à 9h et ensuite sur assiette. Un peu étrange.

2026-08-23 • via Nuitee
V
Victoria • solo_traveller • gb
8
2026-08-22 • via Nuitee
M
Muhammad • family_with_children • ca
10
2026-08-21 • via Nuitee
N
Nelson • family_with_children • us
8
Pros:

Location, amenities, Neil the concierge was super helpful!

Cons:

Our room keys did not work. Had to trade them out 4 times to be rekeyed. It was very annoying.

2026-08-19 • via Nuitee
J
jillhQ7560EZ • Family • Washington DC, District of Columbia
2
Sub par
Pros:

I came here as a 60th bday and was told it was a boutique hotel. I walked in and the lobby was basic and dated. I explained my concern and then asked for an upgrade as part of the American Express. We check into our room and it has a view of a construction site. I was told this is the only room they have available

2026-08-15 • via Tripadvisor
7
756MargaretG • Couples • Bingley, Bradford, West Yorkshire, England
10
Lovely Hotel
Pros:

Room quite large and very adequate. Two queen beds in room, very comfy with good pillows. All staff very helpful and friendly, especially Neil on the concierge desk who was very helpful in planning our few days in Banff. Location great. Definitely happy to recommend, we would stay here again.

2026-08-13 • via Tripadvisor
S
Susan • extended_group • gb
4
Ok but poor value for money
Pros:

Location

Cons:

Awful showers - burning hot then freezing

2026-08-11 • via Nuitee
C
catherine • extended_group • us
6
2026-08-11 • via Nuitee
P
PieterL755 • Family • Landsmeer, North Holland Province
8
Good hotel, but the restaurant?
Pros:

The rooms and hotelservice were good and they have a perfect spacious garage. The restaurant however is except from the waitress not good at all. The floor was dirty, and the kitchen was two out of four not capable to serve what promised, and it took time and time. The breakfastwindow is completely wrong. Starting at seven only for buspassengers means the restaurant is too small for other guests who payed the breakfast in advance. I would expect better from a experienced restaurant.

2026-08-10 • via Tripadvisor
E
Elena • family_with_children • it
9
2026-08-10 • via Nuitee
G
gary • couple • gb
8
2026-08-08 • via Nuitee