Royal Canadian Lodge

Hotels
8.4 (1400 reviews)
459 Banff Avenue , Banff , ca

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Good value for money
Excellent food
Cons:
Service issues
Renovation disruptions
Lack of timely breakfast service

Categories

Cleanliness
7.06
While the rooms were clean, overall hotel cleanliness was impacted by negative service issues and renovations.
Service
9.03
Service seemed adequate for some, though there were notable issues with incorrect information from staff.
Location
9.07
The hotel is excellently located in Banff, close to shops and restaurants.
Room Quality
8.52
Rooms are spacious and well-designed with some mentioned issues like cable issues in specific rooms.
Amenities
8.05
Amenities such as the hot tub were enjoyed, but some users faced issues during their stay.
Value for Money
8.51
The hotel offers good value for the price paid, especially considering upgrades.
Food and Beverage
8.56
The restaurant had great specials every night and the food received high praise.
Overall Experience
8.43
Overall a good experience despite some service and renovation issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:41

Property Description

Luxurious Amenities
Indulge in the indoor mineral swimming pool and rejuvenating spa services during your stay. Each room is equipped with modern comforts like a 37" LCD TV, free WiFi, and plush bathrobes.

Culinary Delights
Savor locally sourced delicacies at Evergreen Restaurant and Lounge, or opt for the convenience of in-room dining. The on-site restaurant offers a delectable culinary experience for all guests.

Adventure Awaits
Explore nearby ski and hiking trails, experience thrilling whitewater rafting, and unwind in natural hot springs. With Banff Gondola just a short drive away, the possibilities for adventure are endless.

Book your unforgettable stay at Banff Royal Canadian Lodge now to experience luxury, culinary excellence, and thrilling adventures all in one place.

Important information:

Please note that if 5 or more rooms are booked, different policies and supplements will apply.

Please note pool use requires a reservation and special conditions at this time. Contact the property for more information.

Please note that for guests paying directly at the property, the property reserves the right to pre-authorize the credit card for the first night's tariff at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 20.95 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 1400 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
J
Jian • couple • us
3
e booked and paid for a King room for a 4-night stay, at a higher rate than rooms available for same-day arrivals. Howev
Pros:

The location of the hotel is highly convenient.

Cons:

e booked and paid for a King room for a 4-night stay, at a higher rate than rooms available for same-day arrivals. However, on the first night we were assigned a very small room that did not match the room type or photos shown when we made the reservation.

The room had only one bed and did not even include a luggage rack. There was no proper place to store our luggage except on the floor. We were told that this was supposedly the best room available that night.

The next morning, I spoke with the front desk and explained that the room did not match what we booked. The front desk staff then moved us to the room next door, which was significantly larger and much more in line with what we originally expected and reserved.

This raised an important concern: if a suitable room was actually available, why were we not assigned it when we checked in? We paid for that room category and believe it should have been reserved for us. If the booked room type was unavailable or sold to another guest, we believe there should have been compensation or a refund for the difference.

We raised this concern with the front desk, but so far we have not received any update or resolution.

We respectfully request a review of this matter and consideration for appropriate compensation or a rate adjustment.

2026-05-21 • via Nuitee
L
laurie • couple • au
9
2026-05-21 • via Nuitee
D
Dennis • couple • de
8
2026-05-12 • via Nuitee
A
Albayati • solo_traveller • ca
5
My unhappy experience
Pros:

I liked the quick response of house keeping. The room was clean. I like the location, it is in a quite area.

Cons:

Before I booked the room, you didn't tell me that the hotel is going under renovation. Only after I booked it, I received the information regarding the hotel. I also requested a quite room. There was noise starting in the morning and I have my senior mother with me. I booked premier room because from previous experience, I knew the wash room is spacious. This time, I was given a room in the far corner, and the bathroom door when opened is very close to the sink, which is very narrow to pass through. There is no table in the room as it used to be in the premier. The pictures you have for the rooms are old, from before the hotel underwent renovation. The house keeping manager showed me a king size room with pullout couch as an option, but it was not convenient for us. I was stuck with the room i booked and couldn't change it. I couldn't cancel it because it was not refundable. I stayed in this hotel many times, but this time, I was not happy.

2026-05-09 • via Nuitee
A
Angela • solo_traveller • gb
9
Friendly and helpful
Pros:

Very helpful staff, friendly. Good sized room. clean towels. Easy access into town .

Cons:

I was initially put into a room at the back, with a very noisy aircon machine outside. I changed room at 1.30 a.m as I couldn't sleep! Rather slow service in the dining area.

2026-05-09 • via Nuitee
I
Isley • couple • fr
8
2026-05-07 • via Nuitee
R
Riken • extended_group • ae
4
Ok not very great
Pros:

Service was ok

Cons:

The pool and hot tub was closed for renovation and this was not notified before. They did offer us the service in anothee hotel but it did not make sense to walk with swimming costumes on the road to be able to use the service in another hotel, it was extremely disappointing

2026-05-05 • via Nuitee
M
Michael • solo_traveller • ca
10
2026-05-04 • via Nuitee
C
Catherine • couple • gb
8
Lovely position in beautiful Banff, friendly staff, nice room
Pros:

Clean, comfy & convenient

Cons:

Very slow service in restaurant.
Bar staff seem inexperienced - didn’t know how to make cocktails

2026-05-04 • via Nuitee
R
Ralf • solo_traveller • de
8
2026-04-30 • via Nuitee
A
Andréane • couple • ca
10
Bien situé, bon resto, chambre spacieuse
Pros:

Le personnel poli et très serviable. Nous voyagions pour la première fois avec notre bébé et le personnel a été très accommodant.

2026-04-15 • via Nuitee
V
vanessa • solo_traveller • us
10
Pros:

Great hotel, right by the ski bus

2026-04-13 • via Nuitee
C
Cliff • extended_group • ca
8
2026-04-12 • via Nuitee
A
Anne • family_with_children • ca
9
Pros:

Room was great. Staff was friendly. We had a great time at the Easter egg hunt. The pool was nice and quiet.

Cons:

There was a bit of construction which couldn't be helped. Also we heard a train since we were in the back of the hotel. Either one couldn't be helped

2026-04-07 • via Nuitee
M
miguel • family_with_children • es
4
2026-04-06 • via Nuitee
M
Michael • couple • ca
6
For the extra money we paid, it was definitely not worth paying more for this hotel.
Pros:

Great location and located a short walk to downtown Banff. Spectacular staff as everyone went out of their way to greet us. Nice lobby. The restaurant was excellent and they offer a wonderful breakfast. The bar/lounge was very cozy as well. Our room was large, bright and very clean. I think once the renovations are completed, the hotel will be beautiful.

Cons:

The noise. I understand they are doing a renovation... we came for a quick 2 night relaxation trip... just after 8am we were waken by loud construction noises. It continued, so much for a rest. It kinda wrecked our morning as we had planned to sleep in since we haven't done that in months at home... we received 2 puppies at Christmas and they haven't slept the entire night yet. The price we paid didn't reflect the comfort we were expecting. We upgraded to this hotel expecting something more, but that didn't happen. We should have stayed at the original hotel we usually stay at.

2026-04-04 • via Nuitee
S
Susan • couple • au
9
Welcoming, clean and comfy and close to everything in Banff
Pros:

A very welcoming hotel. Great location for accessing Banff on foot as well as shuttle buses and transit vehicles. Great staff, nice ambiance, restaurant offers warm atmosphere and good selection for breakfast and dinner. The hotel is doing some renovations and this didn’t impact my stay in regards to noise or mess

Cons:

I couldn’t fault my room or my stay

2026-04-04 • via Nuitee
L
Lloyd-Nielson • couple • gb
8
2026-04-02 • via Nuitee
R
Rachel • couple • ca
7
Pros:

Location is great
Bar is nice to have for night cap

Cons:

Although the rooms are redone they are not the most comfortable. Closet in the washroom is strange
Super warm
No carpet for boots and shoes
No storage
Shower not great

2026-03-30 • via Nuitee
C
Compass53055544542 • Family • Banff, Banff National Park, Alberta
10
Recommended Lodge.
Pros:

Great location—walked to downtown Banff. Cozy atmosphere despite slight fireplace noise. Friendly service and attentive to feedback. Highly recommended!

스탭들의 노력이 느껴지는 숙소였어요. 걸어서 시내에서 식사하고 왔어요 훌륭한 위치! 벽난로 소음은 좀 있지만 warm & cozy. 마시는 물 안내, 샤워기 사용법 부탁해요. The best staffs!

2026-03-27 • via Tripadvisor