Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Pool amenities
Friendly service
Good breakfast
Cons:
Cleanliness issues
Small rooms
Variable service quality
Value concerns

Categories

Cleanliness
8.13
Several reviews indicate issues with cleanliness, such as filthy rooms and common areas needing attention.
Service
9.1
Mixed reception regarding service; some staff were praised while others were described as unmotivated.
Location
9.64
The location received consistent compliments for being excellent and close to shops and restaurants.
Room Quality
8.09
Some rooms were reported as small and air conditioning was inadequate, impacting comfort.
Amenities
9.12
Amenities like the pool and facilities received positive mentions.
Value for Money
8.08
Feedback indicates mixed value, particularly due to the issues with stays and pricing.
Food and Beverage
9.13
Breakfast options were frequently highlighted as excellent quality and value.
Overall Experience
9.1
The overall impression was good, though some specific concerns were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:33

Property Description

Luxurious Lagoon Pool and Beachfront
The Novotel Oasis boasts a stunning lagoon pool with a sandy beach area, perfect for relaxation and fun under the sun. Guests can enjoy a refreshing swim or sip on cocktails at the swim-up bar, creating unforgettable moments.

Convenient Location for Exploring
Situated just a short stroll from the Esplanade and Cairns city center, guests have easy access to local attractions like the Great Barrier Reef and Daintree Rainforest. The proximity to the Cairns Convention Centre and Railway Station adds to the convenience for travelers.

Diverse Dining Options
From casual to fine dining, the resort offers a variety of culinary experiences to cater to every taste. Guests can indulge in delicious meals while enjoying the tropical surroundings of the Novotel Cairns Oasis Resort.

Experience luxury and convenience at Novotel Cairns Oasis Resort. Book your stay now for an unforgettable tropical getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 12 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 2415 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 9.1
D
David • couple • au
9
2026-07-24 • via Nuitee
B
Bettina • extended_group • dk
9
Super skønt hotel. Det kunne være fint med nogle flere liggestole evt. på græsarealet.
2026-07-24 • via Nuitee
C
Charlotte • solo_traveller • nz
6
Pros:

The location.

Cons:

The hair everywhere. Grime. Dirt.
The elevator is incredibly loud . Avoid rooms close to it.

2026-07-24 • via Nuitee
A
Anouk • solo_traveller • be
9
Mooi verblijf op geweldige locatie.
Pros:

Locatie is heel goed, zeer vriendelijke mensen, nette ontvangst, mooie lobby, de medewerkers staan klaar om te helpen dus dat was heel fijn. Zeer tevreden.

2026-07-23 • via Nuitee
T
Tracey • solo_traveller • au
9
Pros:

Wonderful friendly staff location meals very clean comfortable

Cons:

Nothing

2026-07-23 • via Nuitee
K
katrine • solo_traveller • au
10
2026-07-23 • via Nuitee
A
Aramis • solo_traveller • au
1
2026-07-22 • via Nuitee
V
Veronica • family_with_children • au
7
Good location/great pool area/nice pool. Rooms dated/basic
Pros:

Pool area and kids activities

Cons:

Rooms a bit dated

2026-07-22 • via Nuitee
J
Jallad • family_with_children • au
8
2026-07-22 • via Nuitee
V
Vanessa • family_with_children • au
6
We chose this hotel for the pool and swim up bar. It was very disappointing to have no where to relax. It ruined our exp
Pros:

Very comfortable beds.

Cons:

The pool furniture was very old and extremely uncomfortable. There was nowhere near enough and was dirty and unkempt.

2026-07-21 • via Nuitee
R
Reza • solo_traveller • au
7
Pros:

The location and cleanliness were excellent.

Cons:

Room service has been unresponsive to calls.
The breakfast selection offered limited choices.

2026-07-21 • via Nuitee
B
Bradley • family_with_children • au
9
Definitely a tropical oasis amongst Cairns. The pool and swim
Pros:

Buffet breakfast and pool area were such a highlight

2026-07-21 • via Nuitee
M
Margaret • solo_traveller • au
8
I stayed for 2 nights prior to leaving on a coach trip..I found the accomodation excellent. Clean, comfortable bed. The
Pros:

Conveniently placed near Cairns CBD.
Comfortable bed. Good ensuite.

Cons:

N/A

2026-07-20 • via Nuitee
L
Luke • solo_traveller • au
10
Would stay again
Pros:

Everything was great. A fully functional hotel.

Cons:

One of the lifts were a bit bouncy but did the job

2026-07-20 • via Nuitee
J
John • solo_traveller • nz
7
2026-07-20 • via Nuitee
A
Axel Horsch • solo_traveller • au
10
Pros:

The staff, the setup, the care

Cons:

Cold pool... Plumbing failed. But fixed.

2026-07-19 • via Nuitee
M
Melinda • couple • au
8
2026-07-19 • via Nuitee
K
Keirah • family_with_children • au
6
2026-07-19 • via Nuitee
K
Kathleen • solo_traveller • us
7
2026-07-18 • via Nuitee
C
Chris • family_with_children • au
7
2026-07-17 • via Nuitee