Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location
Outstanding pool and swim-up bar (family-friendly)
Friendly and helpful staff with early check-in available
Strong shower pressure in rooms
Free Wi‑Fi and on-site laundry
Good views and comfortable beds reported by some
Inflatable/kid-friendly touches in rooms
Plenty of pool lounges outside peak season
Cons:
Cleanliness problems (unclean linens, sandy rooms, missed cleanings)
Limited food & beverage options; basic breakfast and no full-service restaurant
No gluten-free choices reported
Rooms/ensuites sometimes small and cramped
Pillows/bed comfort inconsistent; beds may squeak
Pool area can be crowded/messy and lacks enough umbrellas/daybeds at peak times
Parking limited/paid
Poor block-out blinds / some rooms lack bathtubs

Categories

Cleanliness
6
Multiple guests reported cleanliness issues: linens/bedcover not cleaned between guests, dirty bedlinen and floor stains, sand in rooms and occasional missed room cleaning—clearly a recurring weakness.
Service
9.6
Service is frequently praised: staff described as friendly and helpful, early check-in accommodated, and several mentions of very polite staff. A few isolated reports of less-accommodating staff are noted but outweighed by positive experiences.
Location
9.2
Location is repeatedly described as excellent/central and convenient to everything—one of the stronger consistent positives across reviews.
Room Quality
7.2
Rooms are mixed: some praise for shower pressure and room size on occasion, but many complaints about small ensuites, cramped layouts (extra single bed), squeaky beds, poor block-out blinds and inconsistent pillows—overall average-to-slightly-below.
Amenities
9.9
Amenities are a standout: the pool and swim-up bar receive strong, repeated praise (great for kids, lots of lounges, swim-up bar), plus useful extras like laundry and reliable Wi‑Fi. Notes on overcrowding/limited umbrellas at peak times and lack of a full-service restaurant are present but do not outweigh the strong pool/amenity offering.
Value for Money
7
Value perceptions are mixed: some guests feel the price is high compared with nearby options, extra parking charges, and occasional missed cleanings reduce perceived value.
Food and Beverage
6.9
Food and beverage receives consistent criticism: breakfast described as very basic with few vegetables, no full-service restaurant (bar-order delivery model), limited menu choices and specific notes about lack of gluten-free options.
Overall Experience
9
Overall impressions skew positive: many guests report a fabulous or nice stay, recommend the hotel, and highlight the excellent pool, location and friendly staff. Persistent issues (cleanliness, limited F&B) temper but do not dominate the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Lagoon Pool and Beachfront
The Novotel Oasis boasts a stunning lagoon pool with a sandy beach area, perfect for relaxation and fun under the sun. Guests can enjoy a refreshing swim or sip on cocktails at the swim-up bar, creating unforgettable moments.

Convenient Location for Exploring
Situated just a short stroll from the Esplanade and Cairns city center, guests have easy access to local attractions like the Great Barrier Reef and Daintree Rainforest. The proximity to the Cairns Convention Centre and Railway Station adds to the convenience for travelers.

Diverse Dining Options
From casual to fine dining, the resort offers a variety of culinary experiences to cater to every taste. Guests can indulge in delicious meals while enjoying the tropical surroundings of the Novotel Cairns Oasis Resort.

Experience luxury and convenience at Novotel Cairns Oasis Resort. Book your stay now for an unforgettable tropical getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.1
Based on 2421 reviews
Cleanliness: 6
Service: 9.6
Location: 9.2
Room Quality: 7.2
Amenities: 9.9
Value for Money: 7
Food and Beverage: 6.9
Overall Experience: 9
T
thisisashrose • family_with_children • au
7
2026-10-29 • via Nuitee
C
Carri • solo_traveller • au
10
2026-10-28 • via Nuitee
A
Alex • family_with_children • au
10
2026-10-27 • via Nuitee
M
Michiko • family_with_children • jp
8
Pros:

スタッフの方も親切で、アーリーチェックインも出来て大変良かったです。

2026-10-26 • via Nuitee
M
McCrae • couple • au
7
Our stay was fair but not exceptional
Pros:

Location

Cons:

The bathroom door placement with the toilet, made it hard to access. Pillows were too big. The bed squeaked getting in and out of it.

2026-10-26 • via Nuitee
J
Jiten • solo_traveller • gb
8
Overall it was a nice place to stay
Pros:

Very nice property

Cons:

Food Menu

2026-10-26 • via Nuitee
M
Melanie • couple • au
2
Not great
Cons:

Linen was not cleaned from previous customer and my face was burning from the deep heat left on the sheets and pilllows. Not impressed.

2026-10-24 • via Nuitee
J
Jade • couple • au
7
Short and sweet
Pros:

The view and the bed

Cons:

Not enough supplies in the room

2026-10-23 • via Nuitee
A
Adrian • family_with_children • au
10
2026-10-22 • via Nuitee
B
barbara • couple • au
8
Great 3-4 star hotel.
Pros:

Pool is wonderful, great beach section for the little kids, easy to get in and out of for the oldies and it has a swim up bar. Plenty of chairs and lounges around the pool, although they would need more for peak season., Easy to stay in the shade for us southerners. Breakfast was fine, location is quite central to everything, our room had an extra single bed in it which took up a lot of room. Not a lot of parking in the underground parking, but we had no problem. The hotel does have a laundry, free wi fi works well and plenty of lifts.,

Cons:

There is no full service restaurant, it's all order at the bar and food is delivered to you. That means most people go out at night somewhere else. There is also no desk to book tours etc.

2026-10-21 • via Nuitee
S
Seah • couple • au
10
2026-10-20 • via Nuitee
N
Nerida • couple • au
10
Had a fabulous stay here, highly recommend
Pros:

We arrived early and didn’t have to wait long for a room, love an early check in..Love the pool and the swim up bar, room was big, comfortable beds, was close to everything

Cons:

Needs a few more umbrellas around pool area… had to keep moving chairs to stay out of sun

2026-10-19 • via Nuitee
S
Seraina • solo_traveller • ch
9
2026-10-15 • via Nuitee
R
Robert • family_with_children • au
8
Would stay again.
2026-10-15 • via Nuitee
A
AINA • extended_group • au
8
2026-10-15 • via Nuitee
I
Ira • family_with_children • au
8
Pros:

The location was excellent, and the pool was great. It was a lovely touch to have an inflatable pool float for the kids waiting for us in the room.

Cons:

The breakfast was very basic, with hardly any vegetables available

2026-10-14 • via Nuitee
J
Jones • family_with_children • au
9
Cons:

Rooms and ensuites are quite small

2026-10-14 • via Nuitee
M
Merlin • couple • ee
8
2026-10-13 • via Nuitee
A
Aslihan • couple • au
9
Had a nice stay, location is pretty good! In the rooms shower pressure is amazing, beds are average, asked for a foam pi
Pros:

Shower pressure 10/10
Location great
Swim up bar fab
Staff super friendly

Cons:

Pool area was always a mess, daybeds moved and nothing reset, was also VERY hard to secure a bed unless you pop your towel out at 8am -.-
Bed isn’t the most comfortable, pillows are crap but we asked for foam one and that was great!
Block out blinds….dont block anything out, they were awful!

2026-10-12 • via Nuitee
W
Wilson • family_with_children • au
9
Great way to unwind in the sun
Pros:

Loved the swim up bar. Pool was great.

Cons:

It was very busy. But it was school holidays so you expect that.

2026-10-11 • via Nuitee