Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Pool amenities
Friendly service
Good breakfast
Cons:
Cleanliness issues
Small rooms
Variable service quality
Value concerns

Categories

Cleanliness
8.13
Several reviews indicate issues with cleanliness, such as filthy rooms and common areas needing attention.
Service
9.1
Mixed reception regarding service; some staff were praised while others were described as unmotivated.
Location
9.64
The location received consistent compliments for being excellent and close to shops and restaurants.
Room Quality
8.09
Some rooms were reported as small and air conditioning was inadequate, impacting comfort.
Amenities
9.12
Amenities like the pool and facilities received positive mentions.
Value for Money
8.08
Feedback indicates mixed value, particularly due to the issues with stays and pricing.
Food and Beverage
9.13
Breakfast options were frequently highlighted as excellent quality and value.
Overall Experience
9.1
The overall impression was good, though some specific concerns were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:33

Property Description

Luxurious Lagoon Pool and Beachfront
The Novotel Oasis boasts a stunning lagoon pool with a sandy beach area, perfect for relaxation and fun under the sun. Guests can enjoy a refreshing swim or sip on cocktails at the swim-up bar, creating unforgettable moments.

Convenient Location for Exploring
Situated just a short stroll from the Esplanade and Cairns city center, guests have easy access to local attractions like the Great Barrier Reef and Daintree Rainforest. The proximity to the Cairns Convention Centre and Railway Station adds to the convenience for travelers.

Diverse Dining Options
From casual to fine dining, the resort offers a variety of culinary experiences to cater to every taste. Guests can indulge in delicious meals while enjoying the tropical surroundings of the Novotel Cairns Oasis Resort.

Experience luxury and convenience at Novotel Cairns Oasis Resort. Book your stay now for an unforgettable tropical getaway.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

8.8
Based on 2522 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.64
Room Quality: 8.09
Amenities: 9.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 9.1
I
Ira • family_with_children • au
8
Pros:

The location was excellent, and the pool was great. It was a lovely touch to have an inflatable pool float for the kids waiting for us in the room.

Cons:

The breakfast was very basic, with hardly any vegetables available

2026-10-14 • via Nuitee
M
Merlin • couple • ee
8
2026-10-13 • via Nuitee
A
Aslihan • couple • au
9
Had a nice stay, location is pretty good! In the rooms shower pressure is amazing, beds are average, asked for a foam pi
Pros:

Shower pressure 10/10
Location great
Swim up bar fab
Staff super friendly

Cons:

Pool area was always a mess, daybeds moved and nothing reset, was also VERY hard to secure a bed unless you pop your towel out at 8am -.-
Bed isn’t the most comfortable, pillows are crap but we asked for foam one and that was great!
Block out blinds….dont block anything out, they were awful!

2026-10-12 • via Nuitee
L
Luisa • family_with_children • au
10
2026-10-11 • via Nuitee
W
Wilson • family_with_children • au
9
Great way to unwind in the sun
Pros:

Loved the swim up bar. Pool was great.

Cons:

It was very busy. But it was school holidays so you expect that.

2026-10-11 • via Nuitee
K
Krystal • solo_traveller • au
6
Pleasant but there’s better there for same price.
Pros:

The pool area was great the locations fantastic.

Cons:

For the price compared to the other places around it doesn’t reflect. Some days our room wasn’t cleaned, other staff weren’t too accommodating and it gave an older feel then expected. Parking was extra which is odd with this type of stay.

2026-10-08 • via Nuitee
P
Proude • family_with_children • au
8
too quick
Cons:

Menu. No gluten Free Choices.

2026-10-08 • via Nuitee
M
Maurice • couple • nl
6
Erg tegenvallend
Pros:

De centrale ligging in de stad

Cons:

Absoluut geen 4,5 ster waard!
Kamer was zeer slecht gepoetst.
Badkamervloer vol vieze vlekken.
Bedgoed was vies.
Overal lag zand in de kamer.
Weinig service van het personeel, laten je bij het inchecken gewoon aan je lot over .
Er wordt zeer slecht opgeruimd, overal staat en liggen borden, .
glaxen etc. Rond

2026-10-07 • via Nuitee
E
EVRIM • family_with_children • tr
8
2026-09-19 • via Nuitee
K
Keita • extended_group • jp
8
基本的に快適に過ごすことができました。またスタッフの対応も大変丁寧でよかったです。
Pros:

掃除が行き届いている

Cons:

お風呂に浴槽がないのと、ガラスの仕切りが短い

2026-09-19 • via Nuitee
A
Aiko • solo_traveller • jp
8
2026-09-19 • via Nuitee
E
Elise • family_with_children • au
8
Great hotel, good location. Lovely staff.
Pros:

Pool area is lovely!

2026-09-18 • via Nuitee
S
Steven • family_with_children • au
9
2026-09-18 • via Nuitee
L
Louise • family_with_children • au
9
Pros:

Location

Cons:

Expensive

2026-09-18 • via Nuitee
P
Pascal • solo_traveller • fr
8
Valeur sûre.
Pros:

L'emplacement idéal.

Cons:

J'ai trouvé la chambre petite pour 4 personnes.

2026-09-17 • via Nuitee
G
Gayatri • couple • in
10
Comfortable and good staying at Novotel hotel
Pros:

Great 👍 Comfortable stay! Friendly and helpful staff! Good food and bar!🍻

2026-09-16 • via Nuitee
M
Matthew • solo_traveller • au
10
2026-09-15 • via Nuitee
M
Mihaela • solo_traveller • ie
8
2026-09-15 • via Nuitee
M
Mary • solo_traveller • au
6
2026-09-14 • via Nuitee
R
Rochelle • solo_traveller • au
7
It’s a standard hotel stay, nothing special but comfortable enough with nice staff.
Pros:

The staff are lovely and helpful, the location is very convenient (bus platform about 1 min walk, and shops/restaurants are about 4 minute walk).
Room was nice. Clean. Pillows were no good, very uncomfortable.
I asked for a room away from lifts due to reviews saying they were noisy. My room was quite close and I could hear it - all night. They need to do something about that.
Gym is average. Pool area is really nice. Good for families.
The food is good.

Cons:

Noisy lift all night!

2026-09-14 • via Nuitee