Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
High cost for value
Aging amenities
Noise issues

Categories

Cleanliness
7.53
While many mentioned clean rooms, some reviews indicated issues with clogs and dust.
Service
9
Staff were noted as friendly and welcoming overall.
Location
9.04
A consistent positive, with many guests appreciating proximity to downtown and attractions.
Room Quality
7.99
Rooms were generally clean but noted issues like old appliances and noise interference.
Amenities
7.02
Amenities were lacking with issues regarding hot tub closure and additional fees.
Value for Money
6.98
High prices relative to offerings, complaints about charges and quality expectations.
Food and Beverage
6.53
Low expectations with limited offerings noted in reviews.
Overall Experience
8.3
A mix of positives and negatives with a good central experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:34

Property Description

Luxurious Amenities
Experience ultimate relaxation at Charltons Banff with a steam room, indoor mineral pool, and hot tub. Unwind in comfort with deluxe rooms, lofts, and kitchenettes, some featuring gas fireplaces and mountain views.

Convenient Services
Enjoy free property-wide wifi, ski and golf storage, and complimentary bike rentals in the summer. Benefit from spacious bathrooms with bathrobes, comfortable seating areas, and services like fax, photocopying, and paid covered parking.

Ideal Location
Located on Banff Avenue, just a short walk from downtown shopping and dining, Charltons Banff offers easy access to Sunshine Village Ski Resort and Banff Upper Hot Springs. Book now for a memorable Alpine-style getaway!

Important information:

If 5 or more rooms are booked, different policies and supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 15.70 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 1206 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 7.02
Value for Money: 6.98
Food and Beverage: 6.53
Overall Experience: 8.3
C
Chris • couple • au
7
Short and sweet
Pros:

Location, size of rooms was good, tv’s and beds were good.

Cons:

For the cost per night, somethings could be improved, like better utensils in the small kitchenette, the air conditioning noise from the room next door was loud overnight making.it difficult to sleep. The provided map of the facility could be improved and clearly show the stair access, some salt and pepper sachets would have been useful

2026-06-06 • via Nuitee
K
Karin • couple • ca
9
2026-06-05 • via Nuitee
J
John • family_with_children • ca
8
Very good
Pros:

As indicated above everything was adequate

Cons:

We had to ask for sheets and pillows for the pull out bed. We specified 3 guest and thought it would be obvious we’d need bedding for the third

2026-06-05 • via Nuitee
D
Danyka • couple • ca
2
Horrible. Made our 10 year wedding anniversary not as special.
Pros:

I love character and have stayed here before

Cons:

Our room was completely uneven. We live in an older home, so I’m fine with squeaks and imperfections, but our entire room was on an angle and made you feel dizzy based on how uneven the flooring was, we found four cherry pits all over one side of the bed on the floor, pool was closed, but was not disclosed in advance to me and they said we could use the Royal Canadian next-door, but it was about four buildings down and not convenient at all. Called for a late checkout at noon and a guy came in at 11 even though we were yelling that we were still in the room and then we went to open the door he was gone. Our TVs were barely working, and it would cut in and out of a black screen, and then when it did have a screen, it would be shaky.

2026-06-03 • via Nuitee
M
Marin Perso • extended_group • ca
8
2026-06-01 • via Nuitee
N
Nichole • solo_traveller • ca
5
It was nice place, but if I do choose to stay again I will be looking and making sure there ain’t what I saw in the bath
Pros:

Close to town and quiet.

Cons:

The only thing I had a problem with iOS the bathroom door was heavy to pull and there was mold on the ceiling and on the walls. That turned me right off seeing that. The room we stayed in 211.

2026-05-27 • via Nuitee
A
Amber • family_with_children • ca
10
Will most definitely stay there again next year and possibly for both basketball AND volleyball
Pros:

It was cute and clean and really close to the school for the tournament.

Cons:

The parking! Having to reach out the passenger window to hold the antenna of my truck at an angle to keep it from scratching the ceiling.

2026-05-27 • via Nuitee
N
Nancy • couple • us
10
Nice place to stay in Banff
Pros:

Good price
Good location
Pool
Not too big

Cons:

One of the outdoor hallways needed new lightbulbs. It was dark at night

2026-05-27 • via Nuitee
J
Jean Marie • couple • fr
5
2026-05-25 • via Nuitee
A
All • extended_group • ca
5
Pros:

Its walking distance the washroom and the location of the view in the mountain

Cons:

There is no microwave and the pricing of the rooms

2026-05-21 • via Nuitee
P
Paul • family_with_children • fr
8
2026-05-19 • via Nuitee
S
Sureshkumar • solo_traveller • ca
10
2026-05-18 • via Nuitee
D
Daniel • couple • ca
8
2026-05-15 • via Nuitee
D
Dhanani • solo_traveller • ca
8
2026-05-15 • via Nuitee
M
Mark • couple • ca
8
Great value and well located
Pros:

Close to everything so you can walk into town and to restaurants. Large clean room

Cons:

I would have liked reasonably priced Tesla EV charger. In general EV chargers in Banff are now very slow and over priced.

2026-05-07 • via Nuitee
T
Taunja • extended_group • ca
10
Stayed overnight with my family. Great location and very welcoming staff
Pros:

Great location

Cons:

Parking was a little tight

2026-05-04 • via Nuitee
N
Nadine • solo_traveller • ca
5
Pros:

The location was great. The pool area was clean.

Cons:

The front door deadbolt didn't lock. One front desk staff member wasn't eager to help fix it or call maintenance to fix it. Once I asked to speak to a manager he finally called maintenance to fix the door. We had to wait for over an hour for the lock to be fixed to functioning. When we finally spoke to the manager he offered nothing to us as compensation for the inconvenience of wasting our time and delaying us from enjoying our vacation as we were forced to wait as the door lock was being fixed. These types of basic security measures should be checked in between guests.

The room floor was filthy; as if it wasn't vacuumed or, mopped.

One of the TVs was disconnected and not working.

2026-05-01 • via Nuitee
R
Roberta • family_with_children • ca
1
Pros:

Not good at all. Dog shit on my new boots from walking in the stupid MOTEL ..

Cons:

The whole thing

2026-04-27 • via Nuitee
T
Tha Mee • extended_group • ca
9
It was short and we wanted to stay longer
Pros:

The hot tub and pool

Cons:

The location was a bit far

2026-04-27 • via Nuitee
S
Serena Lorynn • couple • ca
8
I’d come back for sure just because of the great staff!
Pros:

Staff was lovely, gave us an upgrade which was fantastic. Easy to check in and get to our room.

Cons:

The room was quite cold on arrival and throughout.

2026-04-21 • via Nuitee