Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Convenient location with good transportation access
Friendly staff
Cons:
High prices for food and some services
Internet availability issues
Lack of flexibility in booking adjustment

Categories

Cleanliness
8.86
Rooms were reported clean and well-maintained.
Service
7.63
Mixed reviews; some guests reported friendly service, but issues with responsiveness to problems.
Location
8.67
Conveniently located with easy access to public transportation.
Room Quality
8.32
Rooms were generally comfortable, with some minor concerns about the sofa bed size.
Amenities
8.45
Good amenities including a lobby and pool, though the pool is a bit small.
Value for Money
7.91
Some guests found the prices high for the services provided, especially food options.
Food and Beverage
7.66
Breakfast options noted as expensive with mixed feelings about value.
Overall Experience
8.13
Overall decent experience despite some significant issues that affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:44

Property Description

Luxurious Stay in Zurich West

Swimming Pool & Free Internet Access
Indulge in relaxation at the Novotel Zurich City-West with its enticing swimming pool and enjoy staying connected with complimentary internet access.

Convenient Location & Dining
Just a short tram or train ride away from the main train station and old town, explore Zurich with ease. Savor international cuisine at the Novotel Café's terrace.

Family-friendly & Business Ready
With a kids' corner for the little ones and 6 modern conference rooms offering natural daylight, Novotel Zurich City-West caters to both family travelers and business guests.

Book now for an unforgettable stay at Novotel Zurich City-West!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.2
Based on 2246 reviews
Cleanliness: 8.86
Service: 7.63
Location: 8.67
Room Quality: 8.32
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 7.66
Overall Experience: 8.13
L
Larissa • family_with_children • ch
8
2026-10-12 • via Nuitee
C
Chaher • solo_traveller • ae
10
Pros:

.

Cons:

.

2026-10-12 • via Nuitee
M
Muhammad • couple • gb
10
A wonderful stay in Switzerland with excellent facilities, great service, and outstanding comfort. Highly recommended! 🇨
Pros:

A fantastic hotel in Switzerland! Everything was excellent, from the cleanliness and comfort to the great facilities. The gym was well equipped, and the staff were friendly, welcoming, and always ready to help. A wonderful experience from start to finish.

Cons:

Nothing negative to mention. Everything was great, and I thoroughly enjoyed my stay.

2026-10-12 • via Nuitee
T
tswedan • solo_traveller • ae
8
Pros:

Quietness, good WiFi, variety of breakfast, closeness to tram stop.

Cons:

None

2026-10-11 • via Nuitee
R
Ramy • family_with_children • ae
10
Pros:

Good location

2026-10-10 • via Nuitee
S
Subramanian • family_with_children • kw
8
Overall good
Pros:

Overall was a peaceful stay

Cons:

Dining options were limited

2026-10-10 • via Nuitee
K
Krishen • family_with_children • nl
7
2026-10-09 • via Nuitee
L
Lara • family_with_children • au
10
Would stay here again (even if just for the breakfast)
Pros:

The breakfast was amazing!!

Cons:

Couldn’t fault it

2026-10-08 • via Nuitee
A
Ana • family_with_children • hr
10
2026-10-08 • via Nuitee
T
Taran • family_with_children • au
10
Short rooms but kids loved their stay.
Pros:

They had a kids area near reception and the kids just loved it. The decorationt they had near reception was very good too.

Cons:

The room size was very small. The youtube did not work on the TV, nor any good english channels. It was very noisy during the night, lot of jumping and thrashing noises which made it very hard for the kids to sleep.

2026-10-07 • via Nuitee
R
Ruslan • family_with_children • ee
10
Pros:

Very nice Hotel, good personal.

2026-10-07 • via Nuitee
S
Singh • family_with_children • it
9
2026-09-18 • via Nuitee
B
Biju • solo_traveller • ae
8
2026-09-18 • via Nuitee
سعود • family_with_children • sa
8
2026-09-18 • via Nuitee
Y
Yadagiri • couple • in
7
Pros:

Old building

Cons:

Nothing to say

2026-09-17 • via Nuitee
A
Angela • solo_traveller • at
6
2026-09-15 • via Nuitee
F
fichele • family_with_children • ch
8
2026-09-14 • via Nuitee
L
Louise • family_with_children • au
9
Pros:

Great location, really easy to get to from the airport

2026-09-13 • via Nuitee
S
Stefano Attilio • family_with_children • it
9
Ottimo per uno stop veloce a Zurigo
Pros:

Struttura nuova, moderna, personale disponibile. Non vicino al centro storico ma sito in zona viva

2026-09-13 • via Nuitee
K
KONSTANTINOS • solo_traveller • gr
7
2026-09-12 • via Nuitee