Alexandre Troya

Hotels
8.1 (3525 reviews)
Avenida Rafael Puig Lluvina, 2 , Adeje , es

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good amenities
Cons:
Loud noise from outside
Food quality issues
Cleanliness concerns

Categories

Cleanliness
7.7
Mixed reviews regarding cleanliness; room issues mentioned.
Service
8.7
Most reviews mention friendly and helpful staff.
Location
9.2
Numerous positive comments on location, particularly beach access.
Room Quality
7.2
Noise issues and complaints about room conditions noted.
Amenities
8.7
Spa and pool area positively highlighted.
Value for Money
7.7
Some guests feel that the price did not match their experience.
Food and Beverage
7.2
Criticism of food quality; limited variety and taste.
Overall Experience
8.4
Generally positive sentiment despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:13

Property Description

Tropical Oasis by the Beach

Luxurious Accommodations: The bright and modern rooms at Troya Hotel offer air conditioning, satellite TV, and a balcony for a comfortable stay.

Gastronomic Delights: Indulge in a variety of culinary experiences at the poolside Palapa Restaurant serving Mediterranean and international cuisine, a buffet restaurant, and a chic cocktail lounge.

Relaxation and Entertainment: Unwind by the outdoor pool, pamper yourself with a massage, or enjoy activities like billiards. Families will appreciate the children’s play area and paddling pool.

Escape to paradise at Alexandre Hotel Troya - where luxury meets serenity. Book now for an unforgettable experience!

Important information:

Children aged 16 and under are not allowed in the wellness center.

Please take note Superior room, Deluxe room and Junior Suite room have 1 daily access to SPA INCLUDED (for people over 16 years old)
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFS

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 2 years old to 12 years old stay for € 50 per person per night when using an available extra bed.
    People 13 years old and over stay for € 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 3525 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.7
Value for Money: 7.7
Food and Beverage: 7.2
Overall Experience: 8.4
A
Antonio • couple • it
8
2026-06-20 • via Nuitee
R
Raimondas • couple • gb
10
2026-06-20 • via Nuitee
A
Aleksandar • family_with_children • ba
8
Cons:

Internet je bio jako los i check in je kasnio

2026-06-19 • via Nuitee
K
Karen • couple • ie
10
Lovely relaxing stay
Pros:

Good location to the beach Excellent hotel very clean and friendly

Cons:

Close to Nightclub scene

2026-06-18 • via Nuitee
E
Eva • couple • it
9
Pros:

Posizione ottima vicino a spiagge e locali. Doppia piscina una al piano terra e una al secondo. Camera bella e spaziosa con terrazzino e lettini.

2026-06-17 • via Nuitee
G
Gábor • couple • hu
10
2026-06-16 • via Nuitee
A
Audrey • couple • fr
8
Séjour agréable, contents de notre voyage.
Pros:

L’ensemble, l’accès au spa, l’accueil, la vue sur la terrasse conforme à la description, petit déjeuner ok, accès facile plage

Cons:

Les changements eau froide / chaude lors des douches le matin, pas de brosse pour les WC.

2026-06-15 • via Nuitee
L
lisa • solo_traveller • gb
9
Pros:

Lovely stay at Troya...pool areas where lovely, no sunbed wars...Spa was excellent

Cons:

Room was very close to the lift...very noisy at night

2026-06-15 • via Nuitee
S
Schmidtova • solo_traveller • sk
8
2026-06-13 • via Nuitee
R
Rosa • family_with_children • es
8
Pros:

Las piscinas bastante agradable y el buffet bien aunque con poca variedad de comida,las habitaciones bien aunque no son las que te enseñan en las fotos de la aplicación a la hora de reservar

Cons:

Las habitaciones en la aplicación salen más bonitas y modernas,por el precio que gastamos y al ser un 4 estrellas podría haber sido algo más moderno

2026-06-13 • via Nuitee
A
Augusto • solo_traveller • pt
5
Pros:

Da próximidade da praia

Cons:

pouca limpeza nos pratos, talheres, etc.
A piscina pequena demais para tanta gente, o espaço entre espreguiçadeiras muito mau, sardinha em lata.
A porcaria dos corredores com carpetes está fora de moda é um covil de sujidade. O wc com bolor em algumas extremidades, a porta do roupeiro nem fechava, não volto lá !
A comida muito má

2026-06-13 • via Nuitee
G
GERARD • solo_traveller • ie
10
Pros:

Food and service were excellent.

Cons:

Room wasn't cleaned when we got there at 7.30, however it was sorted very quickly

2026-06-13 • via Nuitee
M
Mirela • couple • ch
9
Pros:

bien placé

2026-06-11 • via Nuitee
V
Valentyn • family_with_children • nl
10
2026-06-11 • via Nuitee
Éva • couple • hu
9
Pros:

Másodszor választottuk ezt a szállodát!
Gyönyörű elhelyezkedés, mindennel meg voltunk elégedve!
Köszönjük!
Szerintem még visszatérünk!😊

2026-06-10 • via Nuitee
V
Viktor • couple • pl
7
Overall everything is good but the noise outside is making huge impact for the rest hours
Pros:

Beach nearby, good pools, great view and jacuzzi in the room

Cons:

Food is ok but not great, one day is pretty average and another day is good, not very consistent
Very noisy outside on the beach clubs till the late night, you can’t sleep with open windows and you need to close shades because it’s so much light outside that it’s feels like a day

2026-06-10 • via Nuitee
D
doina • family_with_children • ro
8
2026-06-09 • via Nuitee
P
paolo marcello • solo_traveller • it
10
grande sorpresa a Tenerife
Pros:

cortesia e professionalità

Cons:

nulla che riguardi lo staff tutto ,purtroppo ancora qualche cliente nn rispetta le regole di convivenza e questo nn è bello.

2026-06-09 • via Nuitee
G
Guðveig Jóna • solo_traveller • is
8
2026-06-08 • via Nuitee
D
D967SBjulia • Couples
4
Disappointing first couples holiday
Pros:

We were extremely disappointed with this hotel and felt it offered very poor value for money.

The food was one of the biggest issues. It often seemed stale, there was very little variety, and the dining areas did not always feel hygienic. On several occasions, glasses had visible stains on them. We paid for an all-inclusive package but ended up eating out every day because we could not enjoy most of the food provided. Breakfast was the only meal that did not leave us feeling unwell. My boyfriend also ordered a burger from the snack bar which was rubbery and appeared not to have been defrosted properly.

The room was also below expectations. The furniture, including the bedside tables, was dated, chipped, and worn. The bed consisted of two single beds pushed together. One was comfortable enough, but the other dipped noticeably in the middle and the springs were very noisy. We also found bugs in the room during our stay.

The location was another major concern. It is not somewhere we would consider family-friendly. The main strip is directly outside the hotel, making it more suited to party holidays. We found the area quite intimidating at times, with people constantly approaching us to sell things whenever we left the hotel and even while we were eating. We were also concerned to learn that a fatal incident had taken place less than a five-minute walk away shortly before our visit.

Service during meal times was poor, largely because there did not seem to be enough staff for the number of guests staying at the hotel. The restaurant itself also felt too small and overcrowded. However, the staff we interacted with throughout our stay were friendly, polite, and worked hard. The issues we experienced appeared to be related more to staffing levels and management than to the efforts of the employees themselves.

To be fair, the pool areas were one of the better aspects of the hotel. They were well maintained, pleasant to spend time around, and provided a much more positive experience than many of the other facilities.

My boyfriend and I are both in our early twenties and do not have unrealistic expectations when travelling. This was our first holiday together, and we genuinely feel that the hotel fell far below the standard we expected. We tried our best to make the most of the trip, but ultimately felt that we had paid a premium price for an experience that did not deliver.

For anyone visiting Tenerife, we would still recommend exploring other areas such as Costa Adeje. Activities like jet skiing and visiting Siam Park were highlights of our holiday. Tenerife has many beautiful and scenic areas, but unfortunately the location of this hotel did not match our expectations and significantly impacted our overall experience.

2026-06-06 • via Tripadvisor