Mercure Pont d’Avignon Centre

Hotels
•
Mercure
7.9 (1375 reviews)
Rue Ferruce , Avignon , FR
+33 4 90 80 93 93

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent central location / opposite Palais des Papes
Friendly and helpful staff (multiple mentions, e.g., Anastasia)
Good and varied breakfast
Clean and modern rooms (many positive mentions)
Comfortable beds
Underground parking available
Quiet location for many rooms
Good value reported by some guests
Cons:
Expensive or inconvenient parking for some
Some rooms very small or simply furnished
Noise early in the morning reported by some guests
Occasional poor reception/service incidents (key card, check-in)
Rooms/entrance with bad odour from garage in some cases
Breakfast service sometimes empty or poorly managed
Lack of small amenities in some rooms (slippers, tissues)
Bar often not staffed / access with luggage (stairs, no direct elevator)

Categories

Cleanliness
7.5
Generally reported as clean and modern in many reviews ("Très propre", "quarto confortável e limpo", "Struttura super pulita"), but a few strong negative mentions (room smelling of garage fumes, dirty access from underground parking, and a reported bad smell at entrance) lower the score.
Service
8.5
Staff frequently praised as friendly and helpful (several mentions of Anastasia and attentive reception), but there are recurring service complaints (reception unable/unwilling to extend key card, disappointing welcome, inconsistent responses about amenities like slippers) leading to a mixed but overall solid score.
Location
10
Overwhelmingly positive across reviews: central, excellent position opposite Palais des Papes / in the old town, repeatedly noted as ideal for being in the centre — consistently a standout feature.
Room Quality
7
Mixed reports: some guests had comfortable, spacious and modern rooms, others complained of very small or overly simple rooms, poor layout (windows above, unpleasant views) and limited heating — overall average quality.
Amenities
6.5
Parking availability praised (underground parking practical), but access issues and inconvenience noted (long walk from parking, difficult luggage access, no direct elevator). Other amenity gaps reported (no slippers, no tissues in some rooms, bar often unstaffed) lower this score.
Value for Money
7
Mixed perceptions: some guests cited good price/quality ratio, others found the hotel pricey relative to room standard and called breakfast/parking expensive — overall perceived as fair but not outstanding value.
Food and Beverage
8
Breakfast is frequently praised as good and varied ("Café da manhã bom", "colazione ricca e vasta"), though a few guests reported empty/insufficient breakfast service at times; generally a strong point.
Overall Experience
8.7
Overall impressions skew positive due to location, friendly staff and good breakfast, but occasional serious negatives (very small rooms, smell from garage, inconsistent reception) make experiences variable; on balance guests report a good stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Luxurious Accommodation and Dining Experience

Indulge in a stay at Mercure Pont d’Avignon Centre, where elegance meets comfort. Each room is equipped with modern amenities, ensuring a relaxing retreat. The on-site restaurant serves delectable Mediterranean dishes made from local, seasonal ingredients. Start your day with a delicious breakfast served under a charming glass roof.

Convenient Location and Exceptional Services

Located in the heart of historic Avignon, our hotel offers easy access to popular landmarks like Pont d'Avignon and Papal Palace. With free WiFi, a 24-hour front desk, and meeting rooms for up to 150 people, we cater to all your needs. Stay active at our fitness room open round the clock.

Special Offers and Nearby Attractions

Enjoy special perks like a 20% discount on the covered public car park. Explore nearby attractions such as Avignon Chateaublanc golf course and the Central Train Station. Make the most of your stay at Mercure Pont d’Avignon Centre and create unforgettable memories.

Important information:

Please note that if you are accessing the hotel by car you are advised to pull-up in the drop off section of the Palais des Papes car park and take your luggage to the hotel reception. The reception staff will then advise you on parking your vehicle.

Please note that children under 12 years old can enjoy breakfast for free.

The hotel will be closed for a complete renovation from October 20, 2025 until April 12, 2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CFR

Location

Guest Reviews

7.9
Based on 1375 reviews
Cleanliness: 7.5
Service: 8.5
Location: 10
Room Quality: 7
Amenities: 6.5
Value for Money: 7
Food and Beverage: 8
Overall Experience: 8.7
L
Laurent • couple • fr
7
Parfait pour être au centre mais parking très cher
Pros:

L’emplacement

Cons:

Le petit déjeuner

2026-10-31 • via Nuitee
N
Natalia • solo_traveller • de
8
2026-10-30 • via Nuitee
S
Simone • couple • de
9
2026-10-28 • via Nuitee
A
Antonio Carlos • couple • br
10
Excelente estadia
Pros:

Excelente localização. Café da manhã bom. Quarto confortável e limpo.

Cons:

Nada

2026-10-21 • via Nuitee
L
Loïc • family_with_children • fr
5
Pros:

Très propre la literie confortable

Cons:

Très bruyant des 7h du matin
Petit déjeuner vide et quand on en parle à l’accueil elle nous dit on est que 2 on peut rien faire au prix de l’hôtel et du petit déjeuner c’est pas entendable

2026-10-21 • via Nuitee
J
Jonathan • family_with_children • es
2
Pros:

It was great.

Cons:

The reception services.
they
couldn't even extend my key card.

2026-10-20 • via Nuitee
D
Delgado • family_with_children • es
9
2026-10-19 • via Nuitee
D
Diego • family_with_children • ch
7
2026-10-18 • via Nuitee
F
Fischer Maurus • couple • ch
8
Sehr gute zentrale und ruhige Lage, freundliches Personal, gemütliches Bett
Pros:

Sehr gute zentrale und ruhige Lage, freundliches Personal, gemütliches Bett

2026-10-15 • via Nuitee
J
Janet • solo_traveller • ca
8
2026-10-15 • via Nuitee
D
Dee • couple • us
9
2026-10-14 • via Nuitee
R
Raul • couple • es
7
CARO EN RELACION CON LAS INTALACIONES
Pros:

La ubicación es muy buena, el deayuno tambien es muy bueno y la opcion del parquin tambien es practica y correcto

Cons:

la habitacion muy simple el baño muy justo y la habitacion que nos toco nada agradable con ventanas arriba que para ver la calle te ponias de puntillas.

2026-10-14 • via Nuitee
P
Paula • couple • br
7
2026-10-14 • via Nuitee
G
Gerfried • couple • at
2
Absolut keine Empfehlung
Pros:

Nichts. Wir sind ohne das Zimmer zu beziehen abgereist. Das Zimmer hatte ein winziges Fenster. Da darunter die Einfahrt zu einer zentralen Tiefgarage war, stank das Zimmer nach Abgasen.
Der Zugang von der Tiefgarage zum Hotel war eine Zumutung (dunkle, dreckige Gänge).

2026-10-14 • via Nuitee
V
Vanheeghe • couple • fr
8
2026-10-14 • via Nuitee
R
Roland • couple • lu
9
2026-10-12 • via Nuitee
S
Silke • family_with_children • de
7
2026-10-12 • via Nuitee
S
Sandra • solo_traveller • ch
6
Pros:

L'emplacement et le rapport qualité prix

Cons:

Impersonnel

2026-10-10 • via Nuitee
D
Dhellemmes • solo_traveller • fr
7
Chambre trop petite
Pros:

L amabilité du personnel

Cons:

Ma chambre était tellement petite et d'une simplicité consternante que j'ai demandé à changer. Le directeur ma mis ds 1 chambre plus grande ce que j'ai apprécié
Le pire était de ne pas avoir de chauffage sous prétexte du label Green !

2026-10-10 • via Nuitee
A
Achim • couple • de
8
2026-10-09 • via Nuitee