Best Western Plus Lamplighter Inn & Conference Centre

Hotels
•
Best Western Plus
8.4 (1196 reviews)
591 Wellington Road South , London , CA
+1 519-681-7151

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Indoor pool, hot tub and waterslide (major attraction)
Arcade and family-friendly activities
Friendly, professional staff (especially pool staff)
Rooms generally well maintained with pool access
Free/ample parking and convenient location to highway
On-site restaurant and convenient in-room features (USB outlets, microwave)
Cons:
Waterslide often closed or limited hours
Cleanliness concerns in some rooms and pool changerooms (stains, wet floors, toilet issues)
Breakfast/voucher billing issues and extra costs
Inconsistent bed comfort; some rooms outdated or missing hair dryer
Pool can be crowded; isolated incidents (soiling) occurred
Noise from other guests above rooms

Categories

Cleanliness
7.5
Mixed reports: several guests said rooms and common areas were clean, but there are multiple cleanliness complaints (possible mold/hair-dye stain, pool-area changeroom not clean, wet floors, toilet issues) that lower this score.
Service
10
Service is frequently described as friendly and professional (staff and pool staff praised for helpfulness and handling incidents). One notable negative interaction around an alleged stain was reported, but the majority of reviews emphasize positive, attentive staff.
Location
8
Generally convenient (close to highway/401) but some guests noted it is a bit far from Toronto for their purposes; overall location is solid for road travel and events.
Room Quality
8
Rooms are described as well maintained and attractive with pool access for many; negatives include inconsistent bed comfort (too hard or too soft), occasional missing amenities (no hair dryer), and some outdated bathrooms.
Amenities
9.2
Amenity offerings (indoor pool, hot tub, waterslide, arcade, balcony views) are the standout feature and frequently praised. Deductions due to slide closures, smaller-than-expected pool size, limited slide hours, occasional crowding and an incident where the pool was soiled.
Value for Money
7.1
Multiple complaints about extra charges (breakfast costs, booking.com voucher issues) and frustration when amenities/hours (pool) did not match expectations for the price paid, reducing perceived value.
Food and Beverage
8.4
On-site restaurant described as decent and functional, but several guests noted issues with breakfast access/charges, limited coffee supplies (no milk), and voucher/communication problems.
Overall Experience
9
Overall very positive family-focused stays (kids loved the pool and arcade, many repeat intentions), with enough service/amenity highlights to outweigh the operational and cleanliness complaints for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Tranquil Natural Environment:
Experience serenity at the Best Western Lamplighter Inn with indoor ponds and streams, creating a peaceful ambiance for your stay.

Family-Friendly Amenities:
Enjoy quality time with loved ones by the indoor waterfall and fish ponds, stay active at the modern fitness center, and have a blast at the indoor swimming pool with a waterslide and game room.

Convenient Location and Services:
Benefit from easy access to the highway, London International Airport, golf courses, and parks. Plus, take advantage of the complimentary shuttle service to nearby hospitals for a stress-free stay.

Book now for a relaxing and fun-filled stay at the Best Western Lamplighter Inn!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.

Please note that the pool will be closed from February 9th to February 13th.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXU

Location

Guest Reviews

8.4
Based on 1196 reviews
Cleanliness: 7.5
Service: 10
Location: 8
Room Quality: 8
Amenities: 9.2
Value for Money: 7.1
Food and Beverage: 8.4
Overall Experience: 9
P
Paige • family_with_children • ca
10
I’ll be back!
Pros:

Amazing hotel - the pool and hot tub are awesome and the arcade was cool.

2026-10-30 • via Nuitee
K
Kane • family_with_children • ca
9
2026-10-26 • via Nuitee
M
Margaret • family_with_children • us
10
2026-10-26 • via Nuitee
B
Brian • family_with_children • ca
10
Pros:

Everything was more than we expected

2026-10-25 • via Nuitee
F
Felicia • couple • us
3
👎
Pros:

There were ample opportunities for new experiences, creative, stimuli, and exploration for not only myself, but especially my child.

Cons:

Unfortunately, the slide was not operating at the time that we stayed. In addition to this, we found what looked to be like mildew or mold on the comforter and a singular pillow that we used during our stay. When brought to staff attention, they were very understanding, however, hours later, staff reached out to inform me that it wasn’t mildew or mold, but rather it was hair dye. Having accused me of causing said damages and not validating a partial or full refund after they solidified that I was to blame.

2026-10-20 • via Nuitee
E
Erica • family_with_children • ca
8
2026-10-17 • via Nuitee
D
Denise • extended_group • ca
9
2026-10-16 • via Nuitee
A
Alicia • family_with_children • ca
8
2026-10-15 • via Nuitee
H
HARISH • extended_group • ca
8
Pros:

The best part is the balcony view to the indoor pool and the rooms are maintained

Cons:

Nothing to dislike.

2026-10-15 • via Nuitee
H
Hooks • family_with_children • ca
10
2026-10-15 • via Nuitee
O
Oakley • couple • ca
8
2026-10-14 • via Nuitee
K
Katie • extended_group • ca
9
Pros:

the seating outside my room by the pool was outstanding. Warm and tropical in Ontario!

2026-10-13 • via Nuitee
Q
Qing • family_with_children • ca
8
离多伦多远了点，酒店也可以，泳池不如预期，为水上乐园还是要去专业水上乐园。
Pros:

浴缸不错很深，酒店泳池比想象中的要小，水滑梯可以孩子喜欢，停车免费不错位置也很多，有微波炉热东西方便，床边有USB充电口很好。

2026-10-13 • via Nuitee
D
Damien • family_with_children • ca
10
2026-10-09 • via Nuitee
B
Brenda • solo_traveller • ca
10
2026-10-08 • via Nuitee
N
Nesta • family_with_children • ca
10
My overalls day was wonderful. I was very well treated
Pros:

The hotel was beautiful, and very clean the staff was super friendly

Cons:

I didn't l appreciate I got charged for a breakfast voucher through booking.com but then when I went to go to breakfast they told me that I didn't have one. This was very disappointing I was also unaware that because my mother was having a medical procedure done and her being a senior I could have gotten the discount but I was told this after the fact it was not made known to me at the time of my booking.

2026-09-17 • via Nuitee
T
Tamara • family_with_children • ca
9
2026-09-17 • via Nuitee
Y
Yanelkis • solo_traveller • ca
10
2026-09-16 • via Nuitee
S
Shanda • solo_traveller • ca
9
2026-09-15 • via Nuitee
G
Gia • couple • ca
10
2026-09-14 • via Nuitee