Best Western Franklin

Hotels
•
Best Western
8.2 (2427 reviews)
1308 Murfreesboro Road , Franklin , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Noisy environment
Cleanliness issues

Categories

Cleanliness
7.41
Some reviews noted that the carpets and rooms could have been cleaner.
Service
8.88
Staff were consistently described as friendly and courteous, adding to a positive stay.
Location
7.92
The location was convenient for access to nearby facilities but sometimes noisy.
Room Quality
7.87
Rooms were updated and comfortable, despite some issues with noise and furnishings.
Amenities
8.4
Amenities like breakfast were well-reviewed; however, some noted noise disturbances.
Value for Money
8.36
Guests felt the quality received was good for the price paid.
Food and Beverage
8.41
Breakfast was praised by multiple reviewers as good and satisfying.
Overall Experience
8.38
Overall, guests had a pleasant stay despite minor issues, hitting the expected rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:42

Property Description

Convenient Location and Modern Amenities

Best Western Franklin, conveniently located near popular attractions, offers air-conditioned rooms with free WiFi and a seasonal outdoor pool. Guests can stay connected with cable TV, a desk, and free coffee in each room.

Fitness Center and Family-Friendly Facilities

Guests can maintain their workout routine at the hotel's fitness center or enjoy a delicious buffet breakfast. Families will appreciate the children's playground and business center on-site.

Multilingual Staff and 24-Hour Service

With a multilingual front desk staff speaking English, Spanish, and Hindi, guests can feel welcome and supported throughout their stay. Book your stay at Best Western Franklin for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 2427 reviews
Cleanliness: 7.41
Service: 8.88
Location: 7.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 8.38
M
Michelle • couple • us
10
It worked out well for us.
2026-05-23 • via Nuitee
T
teresa • couple • us
8
The room was clean and staff was knowledgeable.
Pros:

Close to I65

Cons:

The exterior looked a bit run down

2026-05-23 • via Nuitee
S
Sharon • solo_traveller • us
10
2026-05-21 • via Nuitee
M
Micah • couple • us
8
2026-05-20 • via Nuitee
G
grayson • couple • us
9
Pros:

Good breakfast options provided and around the location

Cons:

Eggs could have been a bit more cooked they were kinda of runny

2026-05-19 • via Nuitee
K
Katharine • solo_traveller • gb
8
2026-05-19 • via Nuitee
K
Kiara • family_with_children • us
7
2026-05-16 • via Nuitee
J
John • couple • us
8
2026-05-16 • via Nuitee
L
Linda • couple • us
9
2026-05-15 • via Nuitee
S
steven • extended_group • us
10
2026-05-14 • via Nuitee
K
KENNETH • couple • us
9
It was a pleasant surprise. The room and services were all excellannt.
Pros:

Meet aall of our expectations.

Cons:

NA

2026-05-13 • via Nuitee
R
rogers • solo_traveller • us
10
2026-05-13 • via Nuitee
V
veljko • couple • us
10
2026-05-12 • via Nuitee
S
Shawn • couple • us
4
Rooms are ok in a pinch
Pros:

Location was good.

Cons:

Room has stains all over carpet, TV/cable did not work (was told I was doing something wrong), bed was ok definitely time to replace, pillows were not comfortable.

2026-05-11 • via Nuitee
A
Antonia • family_with_children • es
10
Great place, good value, staff amazing.
Pros:

This place was great and provided a comfortable and easy 4 nights. The breakfast was great, a nice choice, there was coffee availabel 24 hours. Reception always open. Laundry - great! Staff - great. Location not too bad, local shopping centre found with supermarket for snacks a close walk away, and an easy Uber to some good places to eat. Local fast foods places on site but not used.

Cons:

nothing

2026-05-10 • via Nuitee
D
Delphine • couple • fr
8
Très bien pour notre séjour de deux nuits, à proximité de Nashville .
Pros:

Petit déjeuner varié.

Cons:

Ras

2026-05-10 • via Nuitee
L
Laurie • solo_traveller • us
9
2026-05-08 • via Nuitee
M
McQueen • solo_traveller • us
9
Pros:

Loved that there was a full breakfast bar. Front desk and house keeping was very polite.

Cons:

N/A

2026-05-08 • via Nuitee
M
Mark • family_with_children • us
6
Cons:

It was myself and my two sons. We needed 3 beds. I usually bring an air mattress for this situation but it wouldn’t fit. One of my sons sleep on the floor which was fine but when I called the office to ask for an extra blanket he said no staff were available to get us one. I was willing to go to the office and get it but he said he didn’t have a key to the laundry room. Not sure if I believed him.

2026-05-08 • via Nuitee
W
Werch • couple • us
10
Good value and clean
Pros:

Location right off the interstate. Close to downtown only a 10 minute drive.

Cons:

The only thing I didn’t like about the property is when we checked in they said they would put a $100 hold on my credit card for incidentals but instead they actually charged my credit card the $100 and I had to wait three or four days for that to be removed

2026-05-07 • via Nuitee