Best Western Franklin

Hotels
•
Best Western
8.1 (2315 reviews)
1308 Murfreesboro Road , Franklin , US
+1 615-790-0570

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near freeway, downtown and eateries
Friendly/helpful staff in many reviews
Comfortable beds and updated rooms in several reports
Good parking and easy check-in
Good showers, AC and blackout curtains
Breakfast praised by several guests
Cons:
Cleanliness issues: stains, musty/damp smells, sticky floors
Inconsistent breakfast quality (some guests reported poor taste)
Some rooms small, dated or worn and in need of overhaul
Occasional unfriendly/bored staff reported
Poor Wi‑Fi reliability mentioned
Noise for rooms facing main road (Murfreesboro Road)

Categories

Cleanliness
6
Multiple reports of rooms not clean: stains on bedding, musty/damp smells, sticky floors and overall worn appearance — cleanliness is a notable weakness.
Service
9
Service generally described as friendly and helpful in several reviews (easy check-in, staff very nice), though a few guests found staff uninterested; overall leans positive.
Location
9.5
Consistently praised: convenient to freeway, downtown, attractions and eateries; specific mentions of central location and nearby options (e.g., Dunkin').
Room Quality
7.5
Mixed: some rooms updated, comfortable beds and good showers; others described as small, dated or worn and in need of overhaul.
Amenities
8.5
Good basics reported: parking outside room, strong A/C, quality towels, nice showers and blackout curtains; occasional issues (Wi‑Fi reliability noted).
Value for Money
8.1
Mixed sentiment: several guests felt it was a good value for the area and price, while a few felt the condition and size reduced perceived value.
Food and Beverage
8.1
Breakfast opinions split — some callers cite excellent breakfast, others report bland or poor items (biscuits & gravy); overall mixed but generally adequate.
Overall Experience
8.1
Overall mixed experience: strong location, comfortable beds and decent amenities offset by inconsistent cleanliness and some dated rooms; results in an overall average impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location and Modern Amenities

Best Western Franklin, conveniently located near popular attractions, offers air-conditioned rooms with free WiFi and a seasonal outdoor pool. Guests can stay connected with cable TV, a desk, and free coffee in each room.

Fitness Center and Family-Friendly Facilities

Guests can maintain their workout routine at the hotel's fitness center or enjoy a delicious buffet breakfast. Families will appreciate the children's playground and business center on-site.

Multilingual Staff and 24-Hour Service

With a multilingual front desk staff speaking English, Spanish, and Hindi, guests can feel welcome and supported throughout their stay. Book your stay at Best Western Franklin for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 2315 reviews
Cleanliness: 6
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 8.1
S
Susan • solo_traveller • us
5
Will not stay here again.
Pros:

Not much at all.

Cons:

Not clean, even looked dirty. Stains on bedding.

2026-10-30 • via Nuitee
R
ROBERT • family_with_children • us
9
2026-10-28 • via Nuitee
R
Robin • solo_traveller • us
10
2026-10-28 • via Nuitee
B
Bennett • solo_traveller • us
9
2026-10-26 • via Nuitee
T
Timothy • couple • us
8
Nice place, good location with a good breakfast
Pros:

Easy freeway access and close to attractions and eateries

Cons:

The room had a strange odor when we came in, but went away after leaving the door open. I didn’t notice, but my wife did.

2026-10-25 • via Nuitee
J
Joshua • couple • us
8
A good overnight stop, probably a good value for the area.
Pros:

I really liked how friendly the staff was, I'm not a fan of motels (or where rooms are accessed from the outside) but it was well kept, well clean and had everything we needed.

2026-10-25 • via Nuitee
D
Donald • solo_traveller • us
4
Pros:

Breakfast sucked. Biscuits and gravy had no taste.

Cons:

Breakfast.

2026-10-23 • via Nuitee
D
Debbie • extended_group • us
10
2026-10-20 • via Nuitee
J
James • couple • us
9
Pros:

Easy check-in, parking right outside the room. Room was clean, spacious and everything worked well. Shower was very nice, water was hot, towels were good quality. Bed was very comfortable. Breakfast was excellent. Short drive to downtown Franklin.

2026-10-18 • via Nuitee
K
Kermit • couple • us
10
Probably the best room of the trip.
Pros:

rooms nicely updated, great breakfast, staff very nice!

Cons:

no shelf in the shower for razor, etc

2026-10-18 • via Nuitee
T
Troy • extended_group • us
5
Our stay was not relaxing or restful at all!!
Pros:

There was a musty smell!! The floor was sticky if you tried walking on it with barefeet!! The tv would not turn on with the remote only the button on the tv itself. The breakfast was ok nothing to rave about!! Also the room was small not much space to move around. Not a good value for what we paid!!

Cons:

Everything but location!!

2026-10-17 • via Nuitee
D
Donna • couple • gb
3
Not for us.
Pros:

This property is a shirt 5 mins drive to the centre of Franklin and the restaurants around the hotel are incredible. Dunkin donuts it’s next door.

The room was a good size and had all basic amenities.

Cons:

This property need la an overhaul. There was a damp smell in the room so I bought Fabreeze to try and help with that. The room was super old, worn floor, paint cracking, it just looks worn out.

Staff were not the friendliest of people. Just seemed bored with the job and that came across in our interaction.

2026-10-17 • via Nuitee
T
Tisdall • family_with_children • gb
9
2026-10-16 • via Nuitee
A
Alfred • couple • nl
7
Pros:

Comfort

Cons:

Uitstraling, matig ontbijt en altijd weer plastic, onhandig bestek

2026-10-16 • via Nuitee
D
Diana Lu • solo_traveller • co
8
Solo para una noche esta bien!
Pros:

Estaba de camino, la habitacion y baño limpio y con lo necesario, hubo ciertos detalles que pudieron ser mejor pero para pasar la noche estuvo bien!

Cons:

La habitacion muy pequeña. La cama para mi fue demasiado suave y por alguna razon amanecí con demasiado dolor de espalda. No me gustó que antes de la hora del checkout fueron 2 veces a ver si ya nos habíamos ido y apenas nos estabamos alistando. Ademas solo habia una toalla de cuerpo grande y una mediana que usó mi esposo. Deberian ser 2 de cada una (mínimo) mas las pequeñas de mano y cara que si estaban bien.

2026-10-15 • via Nuitee
M
Mitzi • solo_traveller • us
10
Pros:

Updated but not sterile. Shower was great! The bed was comfy, the a/c was good. The curtains kept the light out wonderfilly.

Cons:

The room smelled musty, but seemed to dissipate over time.

2026-10-15 • via Nuitee
V
Verena • family_with_children • at
7
Pros:

Preis-Leistung hat vollkommen gepasst. Zimmer ausreichend groß und sauber.

Cons:

Die Wi-Fi Verbindung war sehr schlecht. Man musste sich jeden Stunde neu anmelden.

2026-10-15 • via Nuitee
R
Rika • extended_group • ca
8
2026-10-14 • via Nuitee
L
Lewis • solo_traveller • us
7
2026-10-14 • via Nuitee
J
Jessica • couple • us
10
2026-10-13 • via Nuitee