Quality Inn & Suites Phoenix NW - Sun City

Hotels
Quality Inn
7.8 (601 reviews)
11201 Grand Avenue , Youngtown , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
6.85
Some reviews mentioned cleanliness issues; overall scores were affected.
Service
8.81
Multiple reviews praised the staff for being polite and helpful.
Location
7.36
Location was generally mentioned positively but concerns raised about safety.
Room Quality
7.81
Rooms were described as clean and comfortable, but some reported issues.
Amenities
7.84
Breakfast options received praise, but some amenities had complaints.
Value for Money
7.3
Good price value mentioned, but expectations of quality met with mixed reviews.
Food and Beverage
8.34
Breakfast was highlighted positively as a strong point.
Overall Experience
8.12
Reviews reflected a generally positive experience despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:09

Property Description

Year-Round Outdoor Heated Pool and Sun Terrace
Experience relaxation and fun in our hotel's outdoor heated pool and sun terrace, perfect for unwinding after a day of exploring the area.

Deluxe Room Amenities
Enjoy the convenience of premium channels on a satellite cable TV, a microwave, and a small refrigerator in each room. Work comfortably at the provided work desk and seating area.

Full Hot Breakfast Buffet
Start your day right with our delicious hot breakfast buffet, offering a variety of options such as eggs, bacon, waffles, pastries, fresh fruit, and more.

Book your stay now at Best Western Inn & Suites of Sun City for a memorable and comfortable experience!

Important information:

Please note that the pool at this property will be closed from April 7, 2015 until May 1, 2015.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 601 reviews
Cleanliness: 6.85
Service: 8.81
Location: 7.36
Room Quality: 7.81
Amenities: 7.84
Value for Money: 7.3
Food and Beverage: 8.34
Overall Experience: 8.12
M
Martinez solo_traveller us
3
reasonably fair but terrible staff and hotel policy
Pros:

the property itself is reasonably good , maybe a 7/10 but there is train noise and aircraft noise and what especially bothered me was their policy of a required $150 cash deposit ; so I show up at 9pm tired and have to run around looking for an ATM for the deposit . Worse yet I have to leave for work at 4am and the hotel attendant tells me I can't get my deposit back till 9am - so after work instead of leaving for home ,I have to fight traffic and travel an extra 40 miles to return to the hotel for my deposit . Why in the world if I am paying with my credit card do they need a cash deposit? When I complain the attendant tells me "well you don't have to stay here" , believe me I will never stay at another Quality inn and Suites in my life.

Cons:

everything but start at hiring friendlier staff

2026-08-21 via Nuitee
X
X365TTaaront Solo travel
10
Great! Great! Great!
Pros:

Great location! Great Atmosphere! Clean rooms! friendly and knowledgeable staff!!Amenities Great! Great Value for the room! Quiet place outside of the train. I had a wonderful stay!

2026-08-17 via Tripadvisor
R
RAYMOND solo_traveller us
9
2026-08-12 via Nuitee
P
Palle family_with_children us
10
Fantastic place with fantastic accommodating staff!
Pros:

Compared to other Motel/Inns in the town, we're pleased with how the Quality Inn's management and staff hosted our family.
We enjoyed staying here, there are large clean rooms, there is high speed Wifi without interruptions or disconnection problems.
We prolonged our stay, thank you so much.

2026-08-11 via Nuitee
B
Brandie couple us
8
2026-08-05 via Nuitee
B
Brandie couple us
7
2026-08-05 via Nuitee
B
Brandy solo_traveller us
5
Poor Customer service
Pros:

Room parking near room bottom floor cleanness quietness AC unit was awesome.

Cons:

The front desk worker was rude with her assumptions and wasn't courteous to my aid when she went to get our complimentary breakfast.

2026-08-04 via Nuitee
B
Brandie solo_traveller us
7
Pros:

I liked the pool it was heated and towels specifically for pool was nice as well as the staff for the breakfast provided was very nice and welcoming

2026-07-24 via Nuitee
J
John couple us
8
2026-07-18 via Nuitee
B
B8454ZMjoseg Family
10
Great service and price
Pros:

Great service and price, close to major freeways

2026-07-08 via Tripadvisor
K
Kevin family_with_children us
10
2026-07-03 via Nuitee
S
Scott couple us
8
2026-06-23 via Nuitee
M
Maney Cale solo_traveller us
10
100% en todo
Pros:

Super limpio,por los pasillos un aroma muy rico.

Cons:

Todo nos gusto

2026-06-22 via Nuitee
C
Carson solo_traveller us
7
2026-06-19 via Nuitee
A
Ashley solo_traveller us
10
2026-06-14 via Nuitee
P
Putney solo_traveller us
10
Pros:

The rooms were like suites! Livingroom area with chairs away from beds. Two doors one outside to vehicle and one in lobby. heated pool!

Cons:

All was awesome!

2026-06-01 via Nuitee
R
R5868BUjayc Solo travel
10
Best hotel staff ever!!
Pros:

Best staff ever. They go above and beyond for their guests!! Have stayed at 5 star resorts and didn't get treated as good as I do here! Marilyn is still making hotel stays great again! GO DJT! 4 MORE YEARS!!

2026-05-29 via Tripadvisor
S
STEVEN solo_traveller us
8
Pros:

Staff very friendly, very helpful

Cons:

Unaware that the train passes right next to the facility. Quite loud a few times each night.

2026-05-26 via Nuitee
S
Samuel solo_traveller us
6
2026-05-23 via Nuitee
7
74rikj Solo travel
10
Stay was great
Pros:

Room was great and so was the price

2026-05-05 via Tripadvisor