Mercure Sydney Bankstown

Hotels
•
Mercure
8 (2525 reviews)
Cnr Mona Street & Greenfield Parade , Bankstown , AU
+61 2 8111 7100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location (near Bankstown Sports Club, eateries, train station)
Excellent variety of on-site restaurants and food options
Comfortable, spacious rooms and good beds
Friendly and helpful staff overall
Free parking and good on-site security
Smooth check-in/check-out reported by some guests
Cons:
Multiple cleanliness issues (dirty cups, sheets, mould on pillows, unpleasant smells)
Poor soundproofing and rooms near lifts/sn machinery can be noisy
Bathrooms described as tired and in need of refurbishment
Bed configuration problems (joined singles separating)
Fridge acting like a freezer / AC or water pressure issues in some rooms
Occasional rude staff incident at reception reported
Lifts confusing or not working at times
Hair dryer had a bad smell for one guest

Categories

Cleanliness
5.5
Multiple guests reported cleanliness issues (dirty coffee cups, dirty top sheet, rooms not clean, black mould on pillows, amenities smelled bad). Overall cleanliness is below expectations.
Service
8
Most mentions are of friendly, helpful and pleasant staff with smooth check-in/out, though there are isolated reports of rude reception staff. Service is generally good with a few notable negatives.
Location
9
Consistently highlighted as very convenient — located with Bankstown Sports Club, close to eateries, train station and attractions. Location is a strong positive.
Room Quality
7
Rooms praised for comfort and space and comfortable beds, but there are recurring issues: poor soundproofing, tired bathrooms needing refurbishment, joined king singles separating, fridge acting like a freezer, and occasional AC problems.
Amenities
8.5
Wide range of on-site eateries, restaurants and entertainment options, plus free parking and good security. Some facility hiccups (lifts confusing or not working, hair dryer smell) but overall amenities are strong.
Value for Money
7
Mixed impressions — some guests felt the property was overpriced for the room standard and cleanliness issues detract from value, while others found it handy and enjoyable for short stays.
Food and Beverage
9
Food and dining outlets receive frequent praise (many eateries and bars in the complex, enjoyable restaurants). Food & beverage is a clear highlight.
Overall Experience
10
Despite cleanliness and occasional room issues, strong positives around location, dining options, comfortable rooms and generally helpful staff lead to a very favorable overall experience for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Newly Refurbished Mercure Sydney Bankstown is the perfect blend of work and leisure in Western Sydney. Spacious Rooms with Modern Amenities like a kitchenette, TV, and air conditioning ensure a comfortable stay. Indulge in the convenience of a 24-hour Front Desk and a variety of dining options including the impressive Lady Banks rooftop bar. For business needs, take advantage of Eight Conference Spaces and stay active at the gym. Families will appreciate the Kid’s Centre and guests can enjoy complimentary high-speed Wi-Fi throughout. With a total of 14 dining venues and a range of facilities, there's something for everyone at Mercure Sydney Bankstown. Book now for a memorable stay!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

8
Based on 2525 reviews
Cleanliness: 5.5
Service: 8
Location: 9
Room Quality: 7
Amenities: 8.5
Value for Money: 7
Food and Beverage: 9
Overall Experience: 10
G
Grant • couple • au
6
Disappointed and overpriced for room standard. Will not return.
Pros:

Convenient location and friendly, helpful staff, good bed and pillows

Cons:

Very poor sound proofing from adjacent room. Could be cleaner. Dirty coffee cups. Yuk

2026-10-31 • via Nuitee
T
Todd • solo_traveller • au
10
2026-10-30 • via Nuitee
T
Tara • solo_traveller • au
8
2026-10-30 • via Nuitee
F
Falanisisi • family_with_children • au
9
Pros:

Location,food,entertainment.

Cons:

Dirty top sheet,no toilet paper in the room.

2026-10-29 • via Nuitee
S
Sonia • solo_traveller • au
7
2026-10-29 • via Nuitee
T
Teresita • couple • au
9
Pros:

Place comfortable

Cons:

Nothing

2026-10-28 • via Nuitee
D
Donella • family_with_children • au
9
Great place to stay
Pros:

Rooms are great, plenty of space and beds were comfortable. The restaurants in the complex are awesome.

Cons:

Bathrooms are fairly tired and could do with a refurbishment.

2026-10-27 • via Nuitee
M
Martina • couple • au
8
2026-10-26 • via Nuitee
M
Muna • family_with_children • au
8
2026-10-25 • via Nuitee
E
Emma • couple • au
10
2026-10-24 • via Nuitee
B
Binh S • couple • au
9
2026-10-23 • via Nuitee
L
Losana • couple • to
8
2026-10-22 • via Nuitee
K
Kathy • couple • au
7
2026-10-22 • via Nuitee
E
Elizabeth • couple • au
8
Very comfortable
Pros:

It’s in the Sports Club very convenient with all the restaurants

2026-10-21 • via Nuitee
M
Michael • extended_group • au
8
2026-10-20 • via Nuitee
M
Martin • family_with_children • au
9
2026-10-18 • via Nuitee
T
Trevor • family_with_children • au
8
Cons:

The only thing that I didn't like was I stayed in a king bed bur it was 2 king single beds joined together. During the night the beds separated and my partner feel to the floor.

2026-10-17 • via Nuitee
R
Rose • family_with_children • au
10
2026-10-16 • via Nuitee
P
Peter • family_with_children • au
9
Pros:

Handy that it is located with the Bankstown Sports Club which is huge. Quiet, comfortable room. Enjoyed the free parking

Cons:

Fridge was more of a freezer.

2026-10-16 • via Nuitee
L
Lynette • family_with_children • au
9
Interesting complex. Very new set up for me. Great to investigate. Nice staff. Plenty of choices .
Pros:

The hotel is well situated . Eateries were plenty of - the glenfield eatery & bar were great to meet family & have a meal in. Staff were all pleasant and assisted with any queries I had as I investigated the areas. I liked the security surrounding the complex.

Cons:

1st timers like us had to quickly understand car park set up.lifts were initially bit complex to find to the rooms

2026-10-15 • via Nuitee