Hotel Royal William, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.5 (658 reviews)
360 boulevard Charest Est , Quebec City , ca

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Cons:
Cleanliness issues
Overpriced

Categories

Cleanliness
7.46
Issues with cleanliness noted, such as dirty glasses and moldy shower.
Service
8.43
Service was reported as mediocre with some delays.
Location
9.97
Good location, conveniently situated.
Room Quality
7.92
Room was small with noise issues.
Amenities
9.45
Comfortable bed and Nespresso coffee in the room.
Value for Money
7.41
Considered overpriced for the experience received.
Food and Beverage
7.96
Mixed experiences with restaurant service.
Overall Experience
9.43
Despite issues, some positive aspects that could improve overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:21

Property Description

Chic Hotel in the Heart of Québec City

Luxurious Rooms and Amenities
Indulge in comfort with a flat-screen TV, coffee maker, and air conditioning in each room. Whether you're here for business or leisure, our rooms are designed to cater to your every need.

Convenient Facilities for Your Stay
Stay active at our fitness center or catch up on work at the business center. With on-site parking available, your stay with us will be stress-free and convenient.

Explore the Vibrant Neighborhood
Immerse yourself in the trendy Nouveau St-Roch neighborhood with art galleries, restaurants, and shops just a short walk away. Don't miss out on nearby attractions like the Parliament Building and Old Port of Québec.

Book your stay at Hotel Royal William, Ascend Hotel Collection now for an unforgettable experience in Québec City.

Important information:

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.

Please note that all special requests are subject to availability, and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 17 years old and over stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CAD 22 per day.

Location

Guest Reviews

8.5
Based on 658 reviews
Cleanliness: 7.46
Service: 8.43
Location: 9.97
Room Quality: 7.92
Amenities: 9.45
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 9.43
E
Edu • solo_traveller • br
9
2026-05-19 • via Nuitee
P
plamondon • solo_traveller • ca
10
Pros:

Le restaurant connecté à l'hôtel

Cons:

.

2026-05-16 • via Nuitee
R
Rouzaud • couple • fr
10
Je reviendrai
Pros:

Propreté disponibilité

2026-05-08 • via Nuitee
M
mamod • family_with_children • fr
6
2026-04-30 • via Nuitee
I
Isabelle Hennebique • solo_traveller • fr
9
2026-04-28 • via Nuitee
V
Vanessa • extended_group • ca
10
Pros:

Le service , le restaurant le MIla , l’emplacement et le confort des chambres

2026-04-25 • via Nuitee
S
Simard • solo_traveller • ca
10
2026-04-25 • via Nuitee
N
Nomad • couple • ca
10
clean, comfortable, boutique hotel
Pros:

we parked our car in the underground parking recommended by the hotel then left it there for the two days we stayed. We walked to old Québec through interesting side streets. A bus stop hub is one block away. This hotel is a "boutique" hotel at an affordable price. Rooms and hallways very spacious, wonderful art on the wall. Clean, comfortable, super location. It is not a tourist area; there are several university and research centres.

Cons:

It is not worth the price charged for breakfast as right around the corner are 3 coffee shops. There are a large number of homeless during the day that hang out at 2 particular spots. You are never hassled.

2026-04-23 • via Nuitee
G
Gaelle • solo_traveller • ca
9
Pros:

Le service , le lieu la deco, l hotel est très agreable, les chambres coquettes ,chic et spacieuse, belle literie . J ai adoré.

Cons:

Restaurant = Le prix du souper au restaurant... un risotto super salé avec bavette et un Spritz..... 149$ pour une personne seule...

Ascenseur très long.
Douche a peu de pression.

2026-04-21 • via Nuitee
A
Anissa • solo_traveller • ca
10
2026-04-19 • via Nuitee
M
Mathieu • couple • ca
10
Je crois personnellement que c’est l’un des plus bel hôtel à Québec
Pros:

Très bien rénové, belle et grande chambre et personnel, attentionné

Cons:

Le stationnement à trois minutes

2026-04-12 • via Nuitee
R
Ruqayah • family_with_children • ca
4
A disappointing stay due to poor cleanliness and lack of proper housekeeping
Pros:

The receptionist was very polite, welcoming, and helpful. I also really liked the room was big . In addition, the location was very convenient and made it easy to access nearby places.

Cons:

I recently stayed at this hotel and unfortunately had a disappointing experience with the housekeeping service.

On the first day, the room was not cleaned properly. The floor had a noticeable amount of sand, and it was clear that vacuuming had not been done. This made the room feel unclean from the start of our stay.

On the second day, the situation was even more frustrating. We left the room early in the morning and returned around 4:00 PM, expecting it to have been serviced. However, the room had not been cleaned at all. It appears that housekeeping had already finished their shift without attending to our room.

Cleanliness is very important to our family, and this situation negatively affected our experience and ruined the overall mood of our stay.

2026-04-10 • via Nuitee
L
Lisette • couple • ca
10
Exceptionnel et adoré
Pros:

Tout était très propre et confortable et le personnel très courtois. Certainement à recommander à tout le monde.

Cons:

La seule chose qu’on n’a pas pu faire fonctionner était la lumière sur le côté gauche du lit et celle qui était sur un pied près de la chaise. Elles ne fonctionnaient pas mais celle n’est pas grave

2026-04-06 • via Nuitee
L
Laurence • family_with_children • ca
8
Pros:

L'amabilité du personnel et le confort de la chambre

Cons:

On ne nous avait pas prevenus qu'il fallait réserver nos places au restaurant pour avoir des places à une table. D'autre part, on a eu droit à 2 cocktails gratuits qui n'étaient pas des cocktails juste un verre de vin rouge, un verre de vin blanc médiocre ou une bière blonde !

2026-03-31 • via Nuitee
B
Bruno • couple • ca
8
excellent
Pros:

Propreté. Location.

Cons:

Matelas un peu mou.

2026-03-30 • via Nuitee
J
Juan Humberto Garcia Gonzalez • family_with_children • mx
10
2026-03-25 • via Nuitee
I
Isabelle • couple • ca
9
Pros:

Belles chambres modernes et spacieuses

Cons:

Le comptoir de breuvage chaud disponible en tout temps qui était en place auparavant nous a manqué.

2026-03-23 • via Nuitee
R
Rose-Marie • couple • ca
10
2026-03-22 • via Nuitee
L
Léa Brigitte • couple • ca
10
2026-03-18 • via Nuitee
C
Chantal • solo_traveller • ca
8
2026-03-08 • via Nuitee