Hotel Royal William, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.5 (663 reviews)
360 boulevard Charest Est , Quebec City , ca

listing image 1
Show all photos
Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Cons:
Cleanliness issues
Overpriced

Categories

Cleanliness
7.46
Issues with cleanliness noted, such as dirty glasses and moldy shower.
Service
8.43
Service was reported as mediocre with some delays.
Location
9.97
Good location, conveniently situated.
Room Quality
7.92
Room was small with noise issues.
Amenities
9.45
Comfortable bed and Nespresso coffee in the room.
Value for Money
7.41
Considered overpriced for the experience received.
Food and Beverage
7.96
Mixed experiences with restaurant service.
Overall Experience
9.43
Despite issues, some positive aspects that could improve overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:21

Property Description

Chic Hotel in the Heart of Québec City

Luxurious Rooms and Amenities
Indulge in comfort with a flat-screen TV, coffee maker, and air conditioning in each room. Whether you're here for business or leisure, our rooms are designed to cater to your every need.

Convenient Facilities for Your Stay
Stay active at our fitness center or catch up on work at the business center. With on-site parking available, your stay with us will be stress-free and convenient.

Explore the Vibrant Neighborhood
Immerse yourself in the trendy Nouveau St-Roch neighborhood with art galleries, restaurants, and shops just a short walk away. Don't miss out on nearby attractions like the Parliament Building and Old Port of Québec.

Book your stay at Hotel Royal William, Ascend Hotel Collection now for an unforgettable experience in Québec City.

Important information:

Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.

Please note that all special requests are subject to availability, and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 17 years old and over stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CAD 22 per day.

Location

Guest Reviews

8.5
Based on 663 reviews
Cleanliness: 7.46
Service: 8.43
Location: 9.97
Room Quality: 7.92
Amenities: 9.45
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 9.43
S
Sylvie • couple • ca
8
Hôtel très bien situé.
Pros:

Proximité du centre-ville.

Cons:

Le personnel n’était pas trop souriant.

2026-06-20 • via Nuitee
M
Martin • extended_group • ca
8
2026-06-18 • via Nuitee
C
Chloé • solo_traveller • fr
7
Chambre agréable mais séjour mitigé
Pros:

Chambre propre et spacieuse avec une literie très confortable. Présence d’un frigo, micro-onde et machine à café

Cons:

Petit déjeuner très restreint et pas forcément qualitatif. Quartier mal fréquenté avec beaucoup de marginaux sous l'emprise de stupéfiants. Un partenariat avec un parking pour bénéficier de tarifs préférentiels serait apprécié

2026-06-17 • via Nuitee
A
Aurelien • couple • ca
8
2026-06-15 • via Nuitee
C
candace • extended_group • ca
8
2026-06-14 • via Nuitee
D
Daniel • couple • ca
3
Disappointing
Cons:

First off…ratings are subjective, I get that, but…I booked this hotel based on its ratings and reviews 2 months prior to my travel with my wife for a little romantic trip. Upon arrival I discovered the entire front of the building blocked with concrete barriers, scaffolding up the front and barricade tap everywhere and a crane. I was told upon arrival that I would need to use the rear ally door for the entire time of my 4 day/ 3 night stay …you know, the door surrounding by people/ kitchen staff smoking cigarettes and dope, garbage bins and garbage bags everywhere. NOT what I paid for. Second, for the 3 nights I stayed there, my room was serviced once…when my wife and I returned to our room to freshen up at 3:20 in the afternoon on day 3 after 6 hours out in the sun and heat…our bed had not had the linens changed, the wet towels had not been picked up/replaced,none of the room supplies had been replenished and when we notified the front desk..”Oh, our housekeepers go off at 4..but we can send up clean towels”…seriously?!. All of this can be yours for just shy of $1000.00. Had I been notified at any point in the 2 months prior my arrival that construction was being done on the front of the hotel, I would have changed hotels. IT IS NOT ACCEPTABLE TO HAVE GUESTS USING THE DIRTY BACK ALLY ACCESS AND WALKING THROUGH THE STAFF ACCESS HALLWAYS TO GET TO THE FRONT DESK & ELEVATORS AND BILLING FULL PRICE $1000.00

2026-06-11 • via Nuitee
D
Dubuc • couple • ca
8
2026-06-10 • via Nuitee
A
Andre • couple • ca
10
Presque parfait.
Pros:

Emplacement , propreté, grandeur des chambres, salle de bains etc.

Cons:

Le buffet déjeuner très ordinaire .

2026-06-09 • via Nuitee
E
Errol • couple • au
7
Good stay. Lots of walking.
Pros:

Good hotel. Enjoyed our stay. Bit of a walk to everything. We didn't mind but there are some very steep hills to negotiate. We mastered the bus system after a day or two to get into the old town.

Cons:

Lot of roadwork going on directly outside front of hotel. Not the fault of the hotel but it was a bit inconvenient. Breakfast could be improved. Need more monitoring of what is put out. The milk had gone off and hadn't been picked up by the staff.

2026-06-08 • via Nuitee
A
Amaury • couple • be
9
2026-06-04 • via Nuitee
L
Laurens • solo_traveller • ca
10
Short stay, clean and comfy, great staff.
2026-06-03 • via Nuitee
M
Mylène • solo_traveller • ca
10
Pros:

Tous le personnel de l'hôtel ainsi qu'au restaurant étaient tous très avenants, agréables, sympathique et souriant. L'accueil etaut tout simplement parfait.

2026-05-29 • via Nuitee
A
Agathe • couple • fr
9
2026-05-27 • via Nuitee
B
Belkhiri • solo_traveller • ca
10
Super beau séjour
Pros:

Très calle sympa beau

Cons:

N.a

2026-05-25 • via Nuitee
E
Edu • solo_traveller • br
9
2026-05-19 • via Nuitee
P
plamondon • solo_traveller • ca
10
Pros:

Le restaurant connecté à l'hôtel

Cons:

.

2026-05-16 • via Nuitee
R
Rouzaud • couple • fr
10
Je reviendrai
Pros:

Propreté disponibilité

2026-05-08 • via Nuitee
M
mamod • family_with_children • fr
6
2026-04-30 • via Nuitee
I
Isabelle Hennebique • solo_traveller • fr
9
2026-04-28 • via Nuitee
V
Vanessa • extended_group • ca
10
Pros:

Le service , le restaurant le MIla , l’emplacement et le confort des chambres

2026-04-25 • via Nuitee