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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Toilet with grab rails
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Boutique Hotel in the Heart of Cheltenham
Nestled at the top of Cheltenham’s picturesque Promenade, Queens Hotel Cheltenham is a boutique 4-star gem offering elegantly furnished rooms and a restaurant showcasing the finest local ingredients.
Convenient City-Center Location
Situated in the vibrant heart of Cheltenham, guests are just steps away from an array of shops, restaurants, and the serene Imperial Gardens. The renowned Cheltenham Racecourse is also a short drive of less than 2 miles from the hotel.
Exclusive Access to Sports Facilities
Guests can enjoy complimentary use of the Cheltenham Ladies College Sports Centre, featuring top-notch amenities such as a swimming pool, gym, squash courts, and tennis courts.
Indulge in modern British cuisine at Victoria's Restaurant or unwind at the Gold Cup Bar, offering a variety of beverages and snacks throughout the day.
Experience unparalleled comfort with satellite TV, tea/coffee making facilities, and 24-hour room service in the spacious rooms at Queens Hotel Cheltenham. Book now to secure your luxurious retreat in Cheltenham!
A deposit may be required at the property.
Location
Guest Reviews
Great location, easy access to bars and restaurants. Excellent breakfast. Room spacious, comfortable and spotlessly clean. And all staff were friendly and helpful.
We were only there for one night. Location was superb for visiting shops & close to gods restaurants.
Hotel was great thankyou
Woken up in the night by teenagers shouting and swearing outside the hotel in the park and road. Would have been great if a policeman had turned up
Great location, bars and shops all within a few mins walk
Location
Breakfast could be a little bit better more local products
Also people staying should not have to pay for parking
The room was good and hotel in a great location
The breakfast was poor and cold. Bacon was dry as if it had been sitting along time and it was tough and hard to cut. One needed a good set of teeth even to attempt to eat this. Great shame that the bacon wasn’t cooked fresher as I love bacon.
We ate out for our evening meals as we were not impressed with the menu selection you provided
Excellent standard throughout. Very friendly and helpful staff. Excellent bedroom with all facilities. Superb restaurant for both dinner and breakfast. Great central location, good parking.
Overall excellent and highly recommended.
Nothing
Rooms were roomy, staff were great many were exceptional , evening meal was ok. Location is great. Building is impressive if a little tired in parts.
Breakfast was far from good. Not sure why they don’t have a buffet for the cooked breakfast. It slows the whole process and although the staff were great at bossing people to their tables and the service was good the experience was excessively regimented when compared with the best. Also, it would be so much easier using a buffet process for the cooked breakfast’s. The quality of several breakfast items was questionable, eg the pastries tasted artificial and the sausages were not great. The breakfast bap was in fact a brioche. Strictly speaking, brioche and a bap are two entirely distinct types of bread with different cultural origins, ingredients, and textures. Details are important and reflect the quality of hotel leadership verses the reality
The waste bin in the room had not been emptied from the previous guests and the night time noise from fans etc was unnecessary and interfered with a good night’s sleep.
很好
没有
The bed! & the location
Reception staff
Hotel felt like it needed a refub
Room was very small for a superior double
Only two towels were out, for two people the other set was in a sealed bag in the cupboard.
No hotel parking, it was private so drop off cost money for 2 hours minimum stay
Brilliant location at bottom of Montpellier. The car park always has space and is very secure and convenient. The room was comfortable and had all we needed for an overnight stay. Had we being staying longer we might have considered a slightly larger room.
Nothing really. It suited us down to the ground.
Excellent hotel, comfy stay and great breakfast.
Very friendly staff,
Full English breakfast was not great
Good choices
Duvet was too small, but it was a king size in a double cover very strange
The location of the hotel was perfect, the outdoor area was lovely and provided a nice relaxed environment to enjoy the sunny weather. The room was comfortable.
Having to pay for parking.
Lovely service. Nice size room
We had issues with lift one morning, it went out of order when we were on 3rd floor. Also in checking out there card machine caused both our cards decline, so we had to then contact our bank, but found it was fine. Then on retry it worked OK!
Also tv channels not worked on returning in our room of an evening out. Out phone in room had no info in calling reception.
Beautiful property well appointed. Breakfast excellent.
Small room.
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