The White Horse

Hotels
8.6 (477 reviews)
234 Hertingfordbury Road, , Hertingfordbury , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Family rooms
Garden
Bar
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
High prices

Categories

Cleanliness
6.9
Negative sentiment due to comments about bathroom cleanliness and maintenance issues.
Service
9.4
Positive sentiment highlighted by many reviews regarding helpful and friendly staff.
Location
8.9
Positive sentiment about the quiet and pleasant village setting.
Room Quality
8.4
Generally positive, noted issues with room temperatures and bedding comfort.
Amenities
8.9
Standard amenities mentioned, but some expectations about additional services.
Value for Money
8.4
Mixed comments about prices for breakfast and quality of food imply mild disappointment.
Food and Beverage
8.9
Generally good reviews for food quality, but some specific complaints in one instance.
Overall Experience
9
Overall positive sentiments expressed in multiple reviews, averaging experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:24

Property Description

Charming Hotel in Hertingfordbury

Tranquil Garden Oasis: The White Horse boasts a serene garden, perfect for a leisurely stroll or enjoying a morning coffee.

Delicious Dining Options: Indulge in culinary delights at the on-site restaurant and unwind with a refreshing drink at the cozy bar.

Modern Comforts: Each room is equipped with essential amenities like a flat-screen TV, plush bedding, and a well-appointed private bathroom.

Experience a delightful stay at The White Horse and make your reservation now to explore the beauty of Hertingfordbury.

Important information:

Please note that we are closed on a Monday and Tuesday rooms will have access only. The restaurant and Bar are closed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LTN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 477 reviews
Cleanliness: 6.9
Service: 9.4
Location: 8.9
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9
J
Jean solo_traveller gb
10
I always love staying there. It’s such a welcoming place
Pros:

I didn’t have breakfast as I left each morning before it was served. But food at the hotel is excellent. It is such a lovely place. Wonderful atmosphere.

Cons:

Can’t think of anything

2026-06-24 via Nuitee
A
Andrew couple gb
7
Comfy. Convenient.
Pros:

Staff. Location

2026-06-22 via Nuitee
C
Charlotte couple gb
9
2026-06-22 via Nuitee
T
Theresa extended_group gb
7
Lovely comfortable hotel but slow breakfast service
Pros:

Location good for what we needed. Comfortable rooms, everything you need in room. Staff very helpful and friendly.

Cons:

Breakfast service was very slow. We only had toast and yogurt/fruit and it took 30 minutes to arrive. There was no one else in restaurant. When it did arrive the toast was barely toasted and had to be returned.
Continental breakfast menu is very limited - toast and yogurt/berries. No cereal or pastries.

2026-06-22 via Nuitee
T
TAYLOR extended_group gb
9
Great location, excellent attentive staff, clean rooms, comfortable beds, great value for money
Pros:

Staff are excellent, friendly and really helpful. rooms arelovely, beds comfortable and the location was great for what we needed

Cons:

nothing really. the only one thing i'd mention, is we'd have loved to have a breakfast, the next day but the breakfast didn't start until 9.00am, this is really late for a hotel (usually you'd have breakfast from 7 - 10am or something similar)

2026-06-21 via Nuitee
S
Simon couple gb
7
Pros:

It was a brief stay, the staff were excellent, Rooms clean,😊

2026-06-21 via Nuitee
G
Garry couple gb
10
2026-06-18 via Nuitee
J
Jennifer couple gb
10
2026-06-18 via Nuitee
P
Peter solo_traveller gb
9
Pros:

Great location near to Hertford

2026-06-16 via Nuitee
J
John couple gb
10
2026-06-14 via Nuitee
M
Michelle extended_group gb
10
2026-06-14 via Nuitee
T
Tom solo_traveller gb
10
Exceed my expectations
Pros:

My office is based in Welwyn Garden City and often stay in one of the main chains there. The prices were high on this occasion so looked elsewhere, i am so pleased.
My decision was based on location ( less than 10 mins from the center of Welwyn Garden City ) and price.
The White Horse was easy to find with free parking, i was greeted with a friendly and smiling welcome by the bar team who also check me in quickly and efficiently, explaining clearly all the info i might need, room location, meals, breakfast etc.
I decided to eat straight away, food was table or bar service, i chose bar as it was quiet. Menu had a great choice for all tastes and was fairly priced. Food came quickly, was piping, hot plentiful and very tasty. I have a food background and would recommend
I was in room 3, room and bathroom were very roomy, with lovely, and from what i could see perfect decor. Everything seemed very clean, tools were supper soft, bed very comfortable.
It was warm and i had proper opening windows which i used and there was little or no noise from outside and i was facing the street.
Shower was super hot and nice and power full.
I left before 09:00 so can not comment on breakfast
The site is not 24hr so there is no reception. I was unsure what to do with my key but there is a contact number which was answered in a few seconds a bubble Diane answered to give me guidance.
All in all a great stay i will return 100%

Cons:

These are not so much did not like more pointers.

As the hotel is not open 24hrs nor does it have any "Vending " facilities out of normal pub hours you might want to pre purchase drinks and snacks for your room before arrival. Whilst the area is beautiful i was not aware of a local shop but i may be wrong, Hertford is about 5 mins away and has plenty of options.
I was on O2 mobile and struggled a little for connection however Wifi was fine everywhere.

2026-06-11 via Nuitee
C
claire couple gb
10
Perfect
Pros:

Location the bar the restaurant the room

Cons:

Nothing

2026-06-07 via Nuitee
E
Erin couple us
10
2026-06-02 via Nuitee
A
Andrew couple gb
9
2026-06-02 via Nuitee
K
Keith couple gb
7
2026-06-01 via Nuitee
B
Bekkiboom couple gb
10
Clean, comfortable and friendly atmosphere.
Pros:

Breakfast was amazing and the room was so comfortable!

2026-06-01 via Nuitee
A
Amanda extended_group gb
8
My stay was comfortable and I would stay there again. It was more functional rather than luxurious.
Pros:

We didn't stay for breakfast.

The room was clean and adequate.
The bed was comfortable.
The staff were friendly.

2026-05-18 via Nuitee
R
ruth solo_traveller gb
8
2026-05-17 via Nuitee
L
Lolly solo_traveller gb
1
A terrible stay
Pros:

The staff were very friendly when we arrived.

Cons:

As we were going off to sleep at around 11.30pm, there began the most exceptional noises like heavy objects being dropped on hard ground. This continued to for a couple hours. Unbelievably disrespectful to guests sleeping directly above the place where steel barrels of beer ? were obviously being rolled and dropped. We had an awful night. 😖

2026-05-17 via Nuitee