Althoff St James's Hotel & Club London

Wonderful stay and staff
Very friendly and kind
100% recommended
We will come back

On arrival Friday midday, I was impressed with the warm welcome and interaction by Frank and Harry, the Concierge Team. It was actually a pleasant surprise to meet two British gentleman in this role and to engage in conversation with no language barriers, quite unusual now from my experience around London. In fact, Harry was on duty the whole weekend and showed real engagement, friendliness and professionalism, making my stay. I regard him a real asset on the St James's Team.
Check in was also welcoming and courteous by Hyba who, as soon as she became aware that I was interested in the character of the building, offered me a guided tour of the hotel, as well as a choice of two rooms. That again was exceptional and unique customer service.
I had booked a prepaid Deluxe Room rate, including breakfast and an afternoon tea. Unfortunately, when I went down for tea, though a table had been reserved for me, the server had not been informed that I was a guest at the hotel and that the tea was prepaid. This led to some embarrassment as he phoned reception to clarify, which I could overhear, though did nevertheless charge me again, resulting in a second instance of embarrassment on check out, as I tried to get the error rectified.
The breakfast service was also variable. Given that St James is 5-star, I was surprised at the reaction of the server when I tried to order two fried eggs, medium cooked, on toast; merely to be told that the eggs would be hard and that the toast came on the side!
St James is a stylish residence in the heart of Mayfair. The interior design is plush all around the hotel with contemporary soft furnishings of a noticeable quality ; my room was light, airy and with a comfortable bed and quality linen. What I so appreciated is the quiet, calm, serene atmosphere in the reception rooms at all times of the day. It was never crowded or busy, with staff on hand to meet and greet as soon as guests stepped out of the lift!
I would have no hesitation to stay at St James's a second time, if only I did not enjoy a varied hotel experience each time I visit London.

Rooms allocated to booking.com seem to be poorer than if you book directly I think. Hotel is in a fantastic location and staff could not be more accommodating and helpful.

Hôtel très bien situé, calme, propre, confortable, personnel agréable et serviable, très bon petit déjeuner. Tout était parfait !

Posizione eccezionale per raggiungere tutti i punti più centrali della città. Quartiere lussuoso e molto tranquillo.

It doesn’t look as nice as on the pictures, but because of the manager, she helped us a lot

I have been going to The St. James for decades, and it is definitely my preferred place to stay, either in a junior suite or suite. It’s like staying in your own London apartment, quiet, secluded, but in the exact perfect location for every shop you want(just turn left), or in St James Psrj (just turn right). Excellent food.

Very comfortable and lovely decor. Staff very attentive. Excellent stay

Increased price to when I booked on booking.com.
Dark in the room even with lights on

As always, amazing stay at the Saint James Club. I have been a member of the club for the last 20 years and have always been amazed by the quality and care the team affords me with no fail!

Our experience hosting a business meeting at St. James's Hotel & Club was wonderful. The building has old world charm, with modern luxuries such as air conditioning, which saved the day during a rare UK heatwave. The staff was incredible helpful and attentive throughout planning and on the day.

From the moment I arrived, St. James felt less like a hotel and more like a home. Rishabh greeted me warmly at check-in, helped with my bags, and the Front Desk found an early check-in room that set the tone for what turned out to be an exceptional stay.

The hotel itself was impeccably clean and quiet, with a super comfortable bed.

The highlight of my stay came unexpectedly. I had just been to the nearby Duke's famous Martini Bar to try their world famous Martini. I arrived to their bar at closing time and was promptly turned away. I returned to St. James, which is a block away, to find their bar also winding down for the night. The bartender, rather than turning me away, crafted the finest martini I've ever tasted. When he noticed I was watching the football match they had playing in the bar (France v Morocco), he and the staff insisted I stay; they gave me condiments and even made me an equally exceptional second martini. It was kind and completely unforgettable.

The following morning, the Big English Breakfast lived up to every expectation.

At checkout, when my ride couldn't reach the hotel and had to head down a street a block over, Rishabh guided me through a shortcut to the next block and loaded my bags into the car himself.

Every member of staff I encountered at St. James went beyond their role to make my stay feel personal and special. I'll be back in London soon, I hope, and there's only one place I'll be staying.

Fantastic stay at the St James, perfectly positioned for our afternoon tea at The Ritz. Access to the Ritz just up a set of stairs opposite the hotel. The breakfast was great and the staff excellent. Would thoroughly recommend this hotel for a short stay in London.

Very nice location and super friendly staff

pretty luxury hotel in a nice location

superb location.
warm welcome.
room was perfect.