Palm Tree Club Miami

No lo se

Nuestra experiencia en este hotel fue sumamente decepcionante. Las instalaciones se perciben sucias, descuidadas y con una relación calidad-precio muy por debajo de lo esperado para la zona.

Durante nuestra estadía tuvimos múltiples inconvenientes con los ascensores. Uno de ellos estaba fuera de servicio, mientras que el otro presentaba un evidente deterioro: las puertas no cerraban correctamente y tardaban demasiado en abrir. Esta situación nos obligó a solicitar un cambio de habitación.

En la habitación 361, que originalmente habíamos reservado y que contaba con balcón, el aire acondicionado era antiguo y extremadamente ruidoso. Además, también tuvimos problemas con el inodoro, conexiones en peligro y en mal estado lo que hizo nuestra estadía aún más incómoda.

Debido a los problemas con los ascensores y a la necesidad de contar con un acceso adecuado por comodidad para mi esposa, nos cambiaron a una habitación de pasillo siendo específico a la habitación 307 considerablemente inferior, sin balcón y de mucho menor valor. En otras palabras, terminamos recibiendo un alojamiento de menor categoría que el que habíamos pagado, perdiendo características importantes de nuestra reserva.

Lo más decepcionante es que, a pesar de todos estos inconvenientes, el cambio forzado de habitación y la reducción evidente en la calidad del alojamiento, el hotel no nos ofreció absolutamente ninguna compensación, reembolso parcial ni descuento.

Considero inaceptable que los huéspedesi tengan que soportar instalaciones deterioradas, fallas en servicios esenciales y problemas dentro de la habitación, para finalmente terminar en un alojamiento inferior sin recibir una solución justa por parte del establecimiento.

Dejo fotos a continuación de lo que pude tomar en el momento de mi estadía.

Tubs were built for little ppl

Elevator was broken had to walk up 5 floors was not given a choice to have a lower room

Todo, viejísimos, nada funcionaba , televisión antigua y no funcionaba, refrigerador no se podía habría la puerta, todo mal, lleno de insectos

A little older hotel, but convenient and comfortable.

Dated...needs a major remodel

The hotel the stay the location it didn't look nothing anything as it looked on the website I was very upset & disappointed!

No one to help with luggage. You handle it yourself! What a pain trying to fit the luggage cart on the SMALL elevator! Not much parking at the front to check in. Interior was pretty but "dark"...not much light in the lobby. No security around the building watching over our cars OR the perimeter. People were allowed to GET IN the pool at 11pm and swim and party until 2am. You could hear them from inside our room on the 3rd floor. The dock by the hotel was used for Boat Excursions for other people, not hotel guests. People were parking and gatherin in the parking lot below our corner of our room/hotel and boarding this boat for a sunset cruise I assume. After finally getting to fall asleep, was awoken by another "party " apparantly going on in the room next to us..I thought. It sounded like they were partying on their balcony. See my pics of the balconies and how they all are able to be viewed by other guests. No privacy. I walked out on my balcony to ask them to please understand that people are trying to sleep, but the party was actually going on in the parking lot...3 floors down. Possibly people from that sunset cruise???? Not sure! Where was security. ??? I was awake all night long and not at my choice. I had been traveling in a car for 12 hours from near Charlotte, NC and getting on a ship the next morning...I was exhausted to start my vacation!!! So, I was not able to get any rest. This did not seem like a party type hotel for young people. It was a Beautiful town and hotel but no one checking to make sure that the rules of the hotel were being followed. I understand I am in Miami, but I paid a lot of money for a nice, peaceful, tranquil place and it was party central. Also, the party going on in the parking lot were a bunch of older men (maybe in their late 40's or 50's in a black limo with a bunch of young girls probably 18 to 20 years old. This was 3am on a Sunday nite going on Monday!

Rooms smelt moldy and the shower was like a water bed from what I assume is water build up under the tub