Crowne Plaza Birmingham NEC by IHG

Hotels
•
IHG
8.4 (166 reviews)
Pendingo Way Natl Exhib Ctr, Birmingham, England, B40 1PS , Birmingham , GB
44-371-942 9160

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Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Good food
Cons:
Uncomfortable beds
Dated room furnishings
Inconsistent value for money

Categories

Cleanliness
8.69
The hotel is spacious, very clean. Specific sentiments indicate cleanliness was appreciated.
Service
8.86
Reception staff very friendly and helpful, and many reviews highlight the exceptional service from the staff.
Location
8.8
Great location very scenic and handy for NEC only a few minutes walk away.
Room Quality
7.65
Rooms reported as comfortable but dated; feedback indicates issues with beds being uncomfortable.
Amenities
8.48
Various amenities are available, but some reviews indicate potential improvements are needed.
Value for Money
7.94
Mixed sentiments; some guests felt the quality did not correlate with the price, particularly regarding room quality.
Food and Beverage
8.19
Food was generally good, particularly the buffet breakfast which was appreciated by guests.
Overall Experience
8.56
Overall a positive experience based on many reviews despite specific issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:17

Property Description

Experience the perfect blend of comfort and convenience at Crowne Plaza Birmingham NEC.

Relaxation & Recreation
Unwind with a workout in our fully-equipped fitness center or enjoy stunning views from our serene terrace and garden. Whether you're soaking in the atmosphere or savoring a barbecue meal, relaxation is just a step away.

Dining & Entertainment
Indulge in a delightful dining experience at The Lobbyist Bar Lounge, where you can enjoy 24-hour room service and savor your favorite drinks. Our restaurant serves hearty English breakfasts to kickstart your day.

Business Ready
With state-of-the-art event spaces and a business center, we cater to your professional needs. Enjoy express check-in and stay connected with complimentary Wi-Fi throughout your stay.

Your perfect getaway awaits at Crowne Plaza Birmingham NEC. Book your stay now!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 166 reviews
Cleanliness: 8.69
Service: 8.86
Location: 8.8
Room Quality: 7.65
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 8.19
Overall Experience: 8.56
N
Nicola • solo_traveller • gb
8
Pros:

All staff lovely. Clean. Smelled lovely . Staff friendly . So convenient for concerts

2026-06-12 • via Nuitee
S
suzie • extended_group • gb
10
Comfortable, value for money if travelling to airport
Pros:

Very friendly staff
Taxi service outstanding received text message before pick up

2026-06-11 • via Nuitee
N
Natasha • family_with_children • gb
8
Pros:

Clean and friendly staff.

Cons:

A £50 incidental hold was put on my card without being told about it

2026-06-11 • via Nuitee
W
Whetherly • family_with_children • gb
7
Enjoyed our stay, the room was nice and quiet
Pros:

Pleasant

Cons:

Room felt a bit dusty and attention to detail was missing

2026-06-10 • via Nuitee
C
Che • couple • gb
7
Comfortable stay, some amenities weren’t available which were advertised. Complimentary glasses had water in from the la
Pros:

Nice area

Cons:

Nothing

2026-06-09 • via Nuitee
P
Paula • solo_traveller • gb
5
Pros:

Food was nice

Cons:

Doors slamming till early hours, children running up and down the corridor outside the room and above us

2026-06-08 • via Nuitee
N
Natalie • solo_traveller • gb
8
Pros:

Staff, bar area. Great breakfast.

Cons:

Rooms were a little dated.

2026-06-08 • via Nuitee
K
kayleigh • family_with_children • gb
10
2026-06-07 • via Nuitee
S
Samantha • family_with_children • gb
9
2026-06-07 • via Nuitee
S
Stephen • solo_traveller • gb
8
Pros:

Location

Cons:

No pool plus charge for parking.

2026-06-07 • via Nuitee
A
Aaron • solo_traveller • gb
8
2026-06-07 • via Nuitee
S
satdev • couple • gb
1
Disappointmnet
Pros:

Nice room

Cons:

I have a parking ticket but i paid for parking.

2026-06-07 • via Nuitee
L
Lucy • family_with_children • gb
10
Exceptional on all fronts.
Pros:

Way to get to from the airport. Clean and easy to navigate around. Staff were exceptionally friendly and helpful. One of the best hotels
I have ever stayed in

Cons:

All great. No pool?!

2026-06-07 • via Nuitee
C
Claire • solo_traveller • gb
10
2026-06-05 • via Nuitee
S
Sylvia • solo_traveller • gb
10
Great location and superb staff
Pros:

Staff are superb ..so helpful friendly and comfortable to approach and talk to.

Cons:

Nothing at all... I stay every time I fly from Birmingham even though there is a lot of choice near the airport I always choose Crowne Plaza

2026-06-05 • via Nuitee
R
Rochelle • solo_traveller • gb
8
Overall was a good stay and I’d stay again.
Pros:

The apps on the tv. The shower. Comfy bed.

Cons:

Room service was 15 mins late. And reception took ages answering the phone.

2026-06-04 • via Nuitee
E
emma • family_with_children • gb
9
Very nice hotel and good location
Pros:

Most of the staff were friendly and approachable, there was an ice machine, hotel very clean, good on site parking, breakfast was great and staff at breakfast extremely helpful

Cons:

The check in staff member wasn't very friendly and didn't provide any information regarding meal times etc or where to go. No menus or meal times in the room

2026-06-04 • via Nuitee
K
Karen • couple • gb
8
Pros:

Very good location next to shopping outlet and restaurants. Nice lakeside position. The reception staff were very welcoming and helpful

Cons:

The bed was a little too firm for my liking and the pillow was a bit flat.

2026-06-03 • via Nuitee
J
John • solo_traveller • gb
9
Pros:

The location was mostly good for what we wanted but the entrance was tricky to find initially. We ordered a large meal on one of the days of our stay for 8 people and Destiny who took our order did an amazing job to make sure that a large order with several custom requests went through the till perfectly

Cons:

The entrance was initially tricky to find, but after a day or so we managed to find the easiest entrance and exit to get where we were going. Despite Destiny's amazing service, two portions of chips from the order never arrived at the table

2026-06-02 • via Nuitee
I
Ivana • couple • cz
8
2026-06-02 • via Nuitee