Mercure Hotel Düsseldorf Neuss

Hotels
•
Mercure
7.3 (1838 reviews)
Am Derikumer Hof 1 , Neuss , de
+4921311380

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly service
Good breakfast
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.01
Several reviews mention cleanliness issues such as dirty carpets and bathrooms.
Service
8.48
Staff described as friendly and helpful in multiple reviews.
Location
7.52
Good location mentioned by various reviewers, although some find it remote.
Room Quality
6.97
Room quality is mixed; some mention comfort while others note aging decor.
Amenities
7
Basic amenities are available, but some items like the fitness area need improvement.
Value for Money
7.46
Overall value perceived as decent despite some issues.
Food and Beverage
8.01
Breakfast consistently received positive feedback.
Overall Experience
6.98
General sentiment points to an acceptable stay with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 06:29

Property Description

Modern Rooms and Amenities

The Mercure Hotel Düsseldorf Neuss offers modern rooms equipped with satellite TV, fax connections, and private bathrooms. Stay connected with Wi-Fi and enjoy a comfortable stay with all the necessary amenities.

Delicious Dining Options

Indulge in a varied breakfast buffet at the Mercure Neuss to start your day right. Experience the flavors of the Rhine-Ruhr region and international cuisine at the Salinum restaurant with a charming terrace for a delightful dining experience.

Convenient Location and Access

Located near the A57 motorway, the hotel provides easy access to Düsseldorf’s airport and Messe exhibition centre, both just a 20-minute drive away. With Norf Train Station a short walk away, explore Düsseldorf city centre in just 25 minutes, making it an ideal choice for both leisure and business travelers.

Book your stay at Mercure Hotel Düsseldorf Neuss now for a memorable experience!

Important information:

Please note that the restaurant opening times may vary according to the season. Please contact the hotel directly for more details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 8 per day.

Location

Guest Reviews

7.3
Based on 1838 reviews
Cleanliness: 6.01
Service: 8.48
Location: 7.52
Room Quality: 6.97
Amenities: 7
Value for Money: 7.46
Food and Beverage: 8.01
Overall Experience: 6.98
M
Maurice • solo_traveller • nl
8
Leuk hotel met aardig personeel en schone kamers
Pros:

Mooie ligging en schone kamers

Cons:

Nvt

2026-07-04 • via Nuitee
H
Heinz-Gerhard • couple • de
5
2026-07-04 • via Nuitee
R
Roland • extended_group • be
10
2026-07-03 • via Nuitee
W
Wafa19891368 • solo_traveller • de
8
Leistungsverhältnis war mega das Frühstück war super und nettes Personal
Pros:

Ruhe, Sauberkeit, Frühstück, das Bett

Cons:

Das alles bisschen sehr alt war vielleicht müsste paar Sachen neu gemacht werden

2026-07-02 • via Nuitee
V
Vitalij • extended_group • de
5
Pros:

Innenausstattung ist OK.

Cons:

Fenster ist defekt, Spühl-Armatur im Bad locker.
Extrem heiß, Beigestellter Ventilator was das Kabel zu kurz zum richtig lüften.

2026-07-01 • via Nuitee
E
Evelien • solo_traveller • be
8
Pros:

Ruime kamer- goed ontbijt

Cons:

Alles was goed

2026-06-30 • via Nuitee
P
Paula • couple • es
8
No tiene aire acondicionado ni ventiladores.
Cons:

No tiene aire acondicionado ni ventiladores.

2026-06-30 • via Nuitee
C
Cindy • couple • nl
6
Niet voor herhaling vatbaar
Pros:

Dichtbij feest

Cons:

De kakkerlakken en geen airco. Het was heet in de kamer

2026-06-30 • via Nuitee
M
Miriam • couple • de
8
2026-06-29 • via Nuitee
S
Selma • couple • nl
5
Geen 4 sterren waard
Pros:

Koude drankjes die je kon kopen bij de receptie

Cons:

Geen airco..veel stank op de gangen.

2026-06-29 • via Nuitee
R
Richenna • couple • nl
1
2026-06-29 • via Nuitee
S
Stephanie • family_with_children • de
4
Wir buchen kein Mercure Hotel mehr
Pros:

Das Personal war sehr freundlich.

Cons:

Das Zimmer war nicht sehr gut gereinigt. In der Badewanne waren braune Haare, eine offene Kondompackung mit benutztem Kondom war im Schrank. Es gibt keine Klimaanlage!!!!!!! Bei 38 Grad Außentemperatur unerträglich im Zimmer.

2026-06-29 • via Nuitee
S
Sabine • couple • de
2
sehr ebttäuscht
Cons:

Keine Klimaanlage
Schimmel im Bad / keine Lüftung im Bad / keine frischen Handtücher
Alles sehr alt und abgewohnt
Teppich total alt und hat sehr gestunken

2026-06-29 • via Nuitee
V
Volker • solo_traveller • de
4
Sind vorzeitig abgereist, da Zimmer übermäßig warm
Pros:

Freundlicher Empfang bei Anreise,
Parkplatz direkt vor Hotel

Cons:

Keine Klimaanlage, kein Ventilator, kein Kühlschrank, sehr laut, da Autobahn in direkter Nähe,
Dusche in Badewanne

2026-06-28 • via Nuitee
C
Costel • solo_traveller • ro
8
Cons:

Foarte cald

2026-06-28 • via Nuitee
J
Jhony • solo_traveller • ro
4
Pros:

Era curat

Cons:

Nu au avut clima

2026-06-28 • via Nuitee
K
Kathrin • solo_traveller • de
8
2026-06-26 • via Nuitee
M
Maximilian • solo_traveller • de
6
Pros:

Zentrale Lage, Essen war gut

Cons:

Keine Klimaanlage in den Zimmern

2026-06-26 • via Nuitee
E
E wollek • solo_traveller • fr
8
2026-06-25 • via Nuitee
S
Sandra • couple • de
8
Pros:

Sehr hilfreiches und freundliches Personal und gute Auswahl beim Frühstück - auch ein sehr gutes Angebot an Alternativen bei Intoleranzen.

Cons:

Keine Klimaanlage im Zimmer, wodurch es unerträglich heiß wurde. Auf Nachfrage wurde uns allerdings kostenlos ein Ventilator zur Verfügung gestellt.

2026-06-25 • via Nuitee