Mercure Hotel Düsseldorf Neuss

Hotels
•
Mercure
7.3 (1861 reviews)
Am Derikumer Hof 1 , Neuss , de
+49 2131 1380

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly service
Good breakfast
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.01
Several reviews mention cleanliness issues such as dirty carpets and bathrooms.
Service
8.48
Staff described as friendly and helpful in multiple reviews.
Location
7.52
Good location mentioned by various reviewers, although some find it remote.
Room Quality
6.97
Room quality is mixed; some mention comfort while others note aging decor.
Amenities
7
Basic amenities are available, but some items like the fitness area need improvement.
Value for Money
7.46
Overall value perceived as decent despite some issues.
Food and Beverage
8.01
Breakfast consistently received positive feedback.
Overall Experience
6.98
General sentiment points to an acceptable stay with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 06:29

Property Description

Modern Rooms and Amenities

The Mercure Hotel Düsseldorf Neuss offers modern rooms equipped with satellite TV, fax connections, and private bathrooms. Stay connected with Wi-Fi and enjoy a comfortable stay with all the necessary amenities.

Delicious Dining Options

Indulge in a varied breakfast buffet at the Mercure Neuss to start your day right. Experience the flavors of the Rhine-Ruhr region and international cuisine at the Salinum restaurant with a charming terrace for a delightful dining experience.

Convenient Location and Access

Located near the A57 motorway, the hotel provides easy access to Düsseldorf’s airport and Messe exhibition centre, both just a 20-minute drive away. With Norf Train Station a short walk away, explore Düsseldorf city centre in just 25 minutes, making it an ideal choice for both leisure and business travelers.

Book your stay at Mercure Hotel Düsseldorf Neuss now for a memorable experience!

Important information:

Please note that the restaurant opening times may vary according to the season. Please contact the hotel directly for more details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 8 per day.

Location

Guest Reviews

7.3
Based on 1861 reviews
Cleanliness: 6.01
Service: 8.48
Location: 7.52
Room Quality: 6.97
Amenities: 7
Value for Money: 7.46
Food and Beverage: 8.01
Overall Experience: 6.98
K
Karina • solo_traveller • de
7
Ruhig und angenehmer Aufenthalt
Pros:

Sehr ruhig und angenehm

Cons:

Die sanitären Einrichtungen im Zimmer sind etwas veraltet und nicht modern.
Kostenlose Parkplätze vor dem Hotel sehr begrenzt.

2026-07-24 • via Nuitee
F
Felix • couple • de
7
Solide
Pros:

Frühstück war reichhaltig. Das Bett war bequem, aber das Zimmer wurde lange nicht gelüftet bzw. war stickig und recht staubig

Cons:

Das Personal war zu allen Zeitpunkten sehr freundlich, bemüht und aufmerksam.

2026-07-22 • via Nuitee
M
Matthias Gewald • solo_traveller • de
4
Leider nicht zu empfehlen.
Pros:

Sehr freundliches Personal und gutes Essen.

Cons:

Zimmer war unsauber, Spinnweben an der Decke, Kaffeemaschine verstaubt (bereits seit längere Zeit).
Keine Klimaanlage und unerträgliche Hitze im Zimmer (bei hohen Außentemperaturen).
Teppichboden fleckig und alt.

2026-07-17 • via Nuitee
J
Janßen • solo_traveller • de
8
2026-07-16 • via Nuitee
H
Hadi • couple • de
1
2026-07-14 • via Nuitee
G
Grzegorz • extended_group • pl
5
2026-07-14 • via Nuitee
C
Cee Kei • solo_traveller • de
8
Pros:

Die Lage war sehr gut und die Zimmer sauber . Das Frühstück reichlich, gute Auswahl und sehr übersichtlich gestaltet.

Cons:

Keine Klimaanlage auf den Zimmern als einziges Manko

2026-07-14 • via Nuitee
V
Virgil • couple • nl
1
2026-07-14 • via Nuitee
T
thomas • solo_traveller • de
8
Pros:

Sehr zugewandter Service

Cons:

Restaurant leider geschlossen

2026-07-13 • via Nuitee
J
Jürgen • couple • de
3
Nie wieder
Cons:

Abgewohnt, alt, miserables Ambiente.

2026-07-11 • via Nuitee
J
jeanine • couple • nl
8
2026-07-11 • via Nuitee
R
Romain • solo_traveller • lu
5
2026-07-09 • via Nuitee
S
Schulz Systemtechnik GmbH • solo_traveller • de
8
2026-07-09 • via Nuitee
M
Mulgid • extended_group • ee
9
Pros:

Hommikusöök oli väga hea. Asukoht sobis meile.

Cons:

Konditsioneeri polnud kahjuks.

2026-07-06 • via Nuitee
Y
YURII • solo_traveller • ua
8
Pros:

Location, staff, breakfast, parking, atmosphere.

Cons:

Absence of an air conditioner by warm weather.
At the days of our stay it was more or less not hot weather, but it was on the border of getting very hot in the room.
Installation of air conditioning in rooms is a must now.

2026-07-06 • via Nuitee
Евгения • couple • il
6
Pros:

Так как нам был нужен холодильник, а в категории нашего номера он отсутствовал. на рецепции нам предложили улучшенные номер с холодильником без дополнительной платы. Хороший матрас и постельное белье. Чисто.

Cons:

В номере нет кондиционера. Ковролин в номере и в отеле с целом очень уставший. Весь отель требует реновации. Завтрак очень скромный. Голодными не останетесь но удовольствия от еды не получите.

2026-07-06 • via Nuitee
M
Maurice • solo_traveller • nl
8
Leuk hotel met aardig personeel en schone kamers
Pros:

Mooie ligging en schone kamers

Cons:

Nvt

2026-07-04 • via Nuitee
H
Heinz-Gerhard • couple • de
5
2026-07-04 • via Nuitee
R
Roland • extended_group • be
10
2026-07-03 • via Nuitee
W
Wafa19891368 • solo_traveller • de
8
Leistungsverhältnis war mega das Frühstück war super und nettes Personal
Pros:

Ruhe, Sauberkeit, Frühstück, das Bett

Cons:

Das alles bisschen sehr alt war vielleicht müsste paar Sachen neu gemacht werden

2026-07-02 • via Nuitee