Mercure Hotel Düsseldorf Neuss

Hotels
•
Mercure
7.3 (1830 reviews)
Am Derikumer Hof 1 , Neuss , DE
+49 2131 1380

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good, varied breakfast
Convenient location near motorway
Quiet rooms for some guests
Available parking
Cons:
Rooms dated and in need of renovation
No or poor air conditioning
Some cleanliness issues in certain rooms
Small/awkward beds and bathrooms
Parking fee and occasional traffic noise

Categories

Cleanliness
6.5
Mixed reports: some guests note good general cleanliness, but several reviews mention rooms not properly cleaned (used towels, full bins) and small cleanliness issues.
Service
8.8
Mostly praised: staff repeatedly described as friendly and helpful; isolated complaint about staff admonishing noisy guests early morning.
Location
7.2
Convenient near the motorway and generally well located, but some guests reported noise from traffic and others noted difficult access in certain directions.
Room Quality
5.7
Frequently criticized: rooms described as dated, in need of renovation, small beds or bed against the wall, hard mattresses, awkward bathtub/shower setups and cramped layouts.
Amenities
6.6
Mixed: breakfast facilities good, parking available (often paid), but several mentions of no air conditioning, small/old lift and on-site areas under renovation.
Value for Money
6.5
Mixed perception: some guests felt the price was good for what they received, others considered the hotel overpriced given room condition and lacking amenities.
Food and Beverage
8.5
Generally positive: breakfasts described as plentiful and varied, though some noted items were not kept warm or lacking in temperature.
Overall Experience
8.6
Overall positive tone driven by friendly staff and a strong breakfast offering, tempered by dated rooms, occasional cleanliness lapses and missing amenities (e.g., no AC).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Modern Rooms and Amenities

The Mercure Hotel Düsseldorf Neuss offers modern rooms equipped with satellite TV, fax connections, and private bathrooms. Stay connected with Wi-Fi and enjoy a comfortable stay with all the necessary amenities.

Delicious Dining Options

Indulge in a varied breakfast buffet at the Mercure Neuss to start your day right. Experience the flavors of the Rhine-Ruhr region and international cuisine at the Salinum restaurant with a charming terrace for a delightful dining experience.

Convenient Location and Access

Located near the A57 motorway, the hotel provides easy access to Düsseldorf’s airport and Messe exhibition centre, both just a 20-minute drive away. With Norf Train Station a short walk away, explore Düsseldorf city centre in just 25 minutes, making it an ideal choice for both leisure and business travelers.

Book your stay at Mercure Hotel Düsseldorf Neuss now for a memorable experience!

Important information:

Please note that the restaurant opening times may vary according to the season. Please contact the hotel directly for more details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Location

Guest Reviews

7.3
Based on 1830 reviews
Cleanliness: 6.5
Service: 8.8
Location: 7.2
Room Quality: 5.7
Amenities: 6.6
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 8.6
I
Iris • couple • de
5
Okay , aber kein Highlight!
Pros:

Man merkt an Bodenbelag und anderen Details , dass das Hotel schon in die Jahre gekommen ist

Cons:

Die Lage ist sehr schwer zu erreichen . Pölder versperren die Straßen , die vom navi angezeigt werden

2026-10-29 • via Nuitee
J
Johan • solo_traveller • be
7
Pros:

Vriendelijke bediening. Uitgebreid en goed ontbijt.

2026-10-27 • via Nuitee
M
Mariano • couple • de
7
2026-10-27 • via Nuitee
O
Ozan • couple • gb
8
Comfortable and quiet room to stay
Cons:

Duvet and pillows

2026-10-26 • via Nuitee
V
Valerie • couple • be
8
Nickel
Pros:

Le parking
Le confort

Cons:

La chambre était préparée pour
Une Personne et non pour deux

2026-10-25 • via Nuitee
U
Ulrike • couple • de
8
2026-10-24 • via Nuitee
R
Rudolf • couple • de
5
2026-10-22 • via Nuitee
J
Jutta • solo_traveller • de
10
Ruhige Lage konnte gut schlafen
Pros:

Sauberkeit

Cons:

Hoher Einstieg in dusche\badewanne

2026-10-19 • via Nuitee
J
Jutta • couple • de
10
2026-10-19 • via Nuitee
S
Sevim • couple • de
7
Pros:

Die Lage des Hotels war gut und das Personal stets freundlich und zuvorkommend.

Cons:

Leider waren die Zimmer deutlich in die Jahre gekommen, renovierungsbedürftig und nicht mehr zeitgemäß ausgestattet. Auch der Weg zum Zimmer war umständlich, da man zunächst den Fahrstuhl nehmen und anschließend noch durch zwei Türen und weitere Gänge gehen musste. Insgesamt entsprach der Aufenthalt daher nicht ganz meinen Erwartungen. Trotz der guten Lage und des freundlichen Personals würde ich das Hotel aufgrund des Zustands der Zimmer und der umständlichen Wege eher nicht noch einmal buchen.

2026-10-16 • via Nuitee
C
Christian • solo_traveller • de
8
2026-10-15 • via Nuitee
T
Taciuc • solo_traveller • ro
6
2026-10-15 • via Nuitee
H
Hartmann • family_with_children • de
7
2026-10-13 • via Nuitee
F
Fahed • couple • de
10
2026-10-12 • via Nuitee
A
A.C. • couple • nl
8
Ervaring beperkt, maar één overnachting.
Pros:

Personeel.Op het terras bij de eetzaal op zij buiten gegeten
Wel was men bezig de tuin/zwembad? te renoveren. Opzij geen last van. Onze kamer op de begane grond was net gerenoveerd
Echter de airco werkte nog niet. Daarom was de kamer zo leuk geprijsd. Voor ons was dit geen probleem.
.

2026-10-10 • via Nuitee
J
Julia • solo_traveller • de
7
2026-10-09 • via Nuitee
C
Conni • solo_traveller • de
6
Sehr ärgerlich, dass das Personal lauatark telefonierende Menschen vor der Tür ium 5:00 Uhr morgendliche ermahnte
Pros:

Gute Lage, Autobahn nah, aber eigentlich ruhig

Cons:

Das Bett stand sehr dicht an der Wand, man musste sich seitlich lang hangeln. Es gab ein Zusatzbett, was der Grund für die Enge war.
Recht alte Ausstattung.

2026-10-08 • via Nuitee
H
Holger • solo_traveller • de
8
2026-09-16 • via Nuitee
S
Stefanie • family_with_children • de
8
Sehr nettes Personal, gute Verkehrsanbindung
Pros:

Sehr nettes Personal

Cons:

Parkplatz kostet 4€

2026-09-15 • via Nuitee
C
Cortez • couple • de
8
2026-09-10 • via Nuitee