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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Non-smoking throughout
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Private parking
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Outdoor pool
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Private check-in/check-out
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Snack bar
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Outdoor fireplace
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Food delivered to guest room
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Accommodations and Prime Location
Experience the best of Sawgrass Village at Hilton Garden Inn Jacksonville/Ponte Vedra. Indulge in spacious rooms and unparalleled amenities, located conveniently near top golf courses and pristine beaches.
Exceptional On-Site Facilities
Unwind at the 24-hour fitness centre, savor delectable dishes at Mulligans Pub, and take advantage of the convenience store. Dive into the outdoor pool or explore nearby dining and shopping options within walking distance.
Modern Comforts and Complimentary Services
Stay connected with free Wi-Fi, and relax knowing everything you need is at your fingertips. Book your stay now and elevate your Jacksonville/Ponte Vedra experience at Hilton Garden Inn.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: Yes
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: Yes
- Entrance Leveled: Yes
- Pet Friendly: Yes
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Nice room. Large. Beds comfy. A/C worked well. Had bathtub, like that.
My reservation got all messed up, but it worked out in the end.
Excellent location. Plenty of shopping and restaurants within walking distance
Tried to change our date for a one night stay and they refused. We had to cancel and stay elsewhere. Only wanted to shift by one night as our road trip was held up. We have canceled our Hilton Honors and will never stay with them again. Sad! Plenty of good hotels who care about their customers! Ps we are Florida residents!
Location, staff and services.
Toilet was runny, flying insects in room.
Great location
Nice pub
Bathroom sink would not drain well
I advised the staff, but they gave me an explanation that it was a poor design rather than any confidence that it would be fixed
Location
Bathroom
I had an excellent stay at Hilton Garden Inn Sawgrass Ponte Vedra. The hotel was exceptionally clean, and every area was well maintained. The staff was welcoming, friendly, and always ready to help, making me feel comfortable throughout my stay. The food was delicious, with a great variety of fresh and tasty options. Overall, the outstanding cleanliness, excellent customer service, and wonderful dining experience made this a memorable visit. I highly recommend this hotel and look forward to staying here again!
The staff is incredibly friendly. The rooms are great. The location is close to everything. Mulligan's is fun in the evening.
elevators are VERY s..l..o..w
The bar provided a good service.
Extremely frustrated trying to engage with management and staff about a booking error.
All efforts ignored, appalling way to operate.
We arrived after a long day on a flight from Phoenix AZ to find out that this Hilton gave away our 1 bedroom suite we had pre-paid for and they put us in a standard two queen room that should’ve been off-line the tub shower in the room would not drain. It took 45 minutes after each shower to drain the toilet is pathetic and gross. We called down and no one was able to help us with the drain. They kept making excuses and lying about stealing our room from us, and after long discussions and arguments, we were promised a full refund by manager Edwin, who never processed it and we are still arguing for it. We called back in to no return call today. We talked to a Joe who says this is his fourth day like three times and now they’re saying they will only give us a one night refund and claiming it was already processed, which is not true. Stay away from this Hilton.
Location to concert hall
Clean convenient and professional staff
Nothing
Nothing
The property didn’t respond to any attempts to contact it.
I was charged $300 over and above my room rate and $118 for late checkout I was told by front desk would be complimentary as long I was out before housekeeping company left for the day. Was out well before that. The lack of o final bill from the hotel and looking the other way while I paid over$800 for a two night stay was a deceptive act and Hilton supported it, likely owns this site that would appear to be their home site.
No housekeeping during the stay, property was subpar. Still waiting for a response from GM.
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