Mercure Jakarta Kota

Hotels
•
Mercure
8.2 (783 reviews)
Jl. Hayam Wuruk No. 123 , Jakarta , id
+62 21 6248680

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Comfortable rooms
Good location
Cons:
Cleanliness issues
Inconsistent food quality
Dated decor

Categories

Cleanliness
7.59
Some reviews indicate bathrooms need better maintenance and cleaning.
Service
8.87
Many guests praised the helpful and professional staff.
Location
8.1
Location is good, though some reviews noted it was a bit far from the center.
Room Quality
8.55
Rooms were generally comfortable, though some appeared a bit dated.
Amenities
8.28
Amenities like the pool and gym were appreciated, although some things like AC were noted as issues.
Value for Money
8.04
Guests found the prices reasonable for the services provided.
Food and Beverage
7.59
Food quality was inconsistent, with some reviews mentioning cold food.
Overall Experience
8.56
Most guests enjoyed their stay and would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:46

Property Description

Central Location
Mercure Jakarta Kota, nestled in the heart of Jakarta's business district, offers convenient access to shopping centers and cultural attractions.

Relaxation and Wellness
Unwind with a refreshing swim in the pool, pamper yourself with spa treatments, or stay active at the fitness center - all within the hotel premises.

Culinary Delights
Savor a diverse range of Chinese, Indonesian, and South East Asian cuisines at Chiao Tung Restaurant or SPICE restaurant. Complete your day with a drink and live entertainment at Kirana Bar.

Experience the perfect blend of comfort, convenience, and indulgence at Mercure Jakarta Kota. Book now for a memorable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 380,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 783 reviews
Cleanliness: 7.59
Service: 8.87
Location: 8.1
Room Quality: 8.55
Amenities: 8.28
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
أبورائد • couple • sa
10
ترجبه ممتازه وسيكون خيار مطروح عند الزياره
Pros:

السعر مقابل الموقع والنظافه والفخامه
الغرف وسيعه الموظفين جدا ودودين
الحقيقه كل شيء ممتاز استأجرت غرفتين الغرفه الواحده تقريبا ب 180 شامل الافطار

Cons:

فقط المسبح اثناء السباحه لم يكن الفلتر يعمل
والنظافه لم تعجبني

2026-07-24 • via Nuitee
L
Lennon • couple • nl
8
Prima verblijf
Pros:

Het hotel rook heel erg lekker, het had een mooie authentieke sfeer , het ontbijt was prima. De kamers waren mooi en de bedden prettig.

Cons:

Het ligt aan een drukke straat, soms lastig om van a naar b te komen.

2026-07-24 • via Nuitee
S
Simone • solo_traveller • vn
5
Pros:

The breakfast was good! And the staff (especially in the restaurant) was amazing - exceptionally friendly and welcoming. It's close to China town, so you have many non-halal food options.

Cons:

Unfortunately, the room was a bit filthy and there were many stains on the bedding. They changed but it almost didn't make a difference. The room wasn't expensive, but I still expect something different from a Mercure Hotel.

2026-07-23 • via Nuitee
A
Anne • solo_traveller • nl
7
I chose this hotel because of the staff reviews and I was not disappointed.
Pros:

Breakfast, pool, location.

Cons:

The ventilation was making a lot of noise thru the walls. They offered another room.

2026-07-22 • via Nuitee
V
Virginie • family_with_children • be
7
Déception
Pros:

Le petit déjeuner est très varié et copieux. La vue depuis la chambre au 17 ème est sympa. La literie est confortable. Le hall d'entrée est magnifique.
À proximité de l'hôtel ( 20/30 min à pied) se trouve un bureau de change avec un très bon taux ouvert très tard le soir, c'est ce qui m'avait aussi poussée à réserver là. Il y a également un food market de l'autre côté de l'avenue ( passerelle juste devant l'hôtel au top) très bien, immersion en Asie assurée 😉. Malheureusement le personnel de l'hôtel qui parle très bien anglais ( c'est vraiment un plus) ne connaissait pas cet endroit. Je pense que cet hôtel est principalement occupé par des clients asiatiques.

Cons:

Le quartier de l'hôtel qui est bruyant, sale et peu sécurisant. La vétusté des chambres mais surtout la taille et l'entretien autour de la piscine. Les photos datent vraiment et l'établissement n'est pas à la hauteur des standards correspondants. À Jakarta, évitez le milieu de gamme.

2026-07-21 • via Nuitee
M
Meijerink • solo_traveller • nl
7
Pros:

De ligging van het hotel.

Cons:

Het hotel is aan vernieuwing toe, kamers oud en het zwembad ook. Er stonden ook maar 5 ligbedden.

2026-07-18 • via Nuitee
E
Emilie • solo_traveller • fr
8
Bon rapport qualite prix.
Pros:

L'amabilité du petsonnel
La splendeur passée de l'hôtel
La literie
La multitude de choix du petit dej

Cons:

Le "a minima": 1 serviette par personne, 1 oreiller, 1 rouleau de papier...
Avec un peu plus d'entretien (portes, menuiseries, sdb ont bien vécus) l'hôtel serait superbe!
Mais l'obsolescence explique probablement son bon rapport qualité/prix

2026-07-18 • via Nuitee
Y
YOSHIAKI • solo_traveller • jp
10
素晴らしい滞在でした。もう一度行きたいです
Pros:

フロントの方がいつ連絡しても対応してくださったことです。また、よく話しかけてくださりすごく楽しかったです。

Cons:

無いです

2026-07-17 • via Nuitee
M
mohammed • couple • sa
8
2026-07-08 • via Nuitee
L
Lawrence • extended_group • gb
9
Overall are good
Pros:

Clean and smell fresh

Cons:

Toilet flush is temperamental

2026-07-06 • via Nuitee
S
sung-ching • couple • tw
9
2026-07-06 • via Nuitee
S
Swart • solo_traveller • za
9
2026-07-01 • via Nuitee
C
chijen • solo_traveller • id
8
2026-07-01 • via Nuitee
A
Artem • couple • ch
3
Cons:

we were placed in a smoking room and in the whole property was smelling ciggarets. We ordered a food and I paid 45euro for 2 portions of food + drinks.

2026-06-28 • via Nuitee
H
HIDEHIKO • solo_traveller • id
3
Pros:

遊びに行くのに立地が良い。

Cons:

領収書か請求書の発行をお願いしたが、ネットからの予約だと出せない。正規の金額ではないから、意味がわからない。支払った金額を領収書か請求書にするのが普通ではないのか。

2026-06-28 • via Nuitee
T
TSUNEKAZU • solo_traveller • jp
8
まあ満足
Pros:

ロケーションが良い　施設は古いが居心地は良い　朝食は野菜類が食べれて良い　あまりうまくはないがたくさんあるので充分。ヘアドライアーが使いやすくてよい　スタッフはとてもフレンドリーでよかった。宿泊代相応で満足。一人旅で泊まるならこのホテルが使いやすくて良いのでは。

Cons:

部屋のカーテンが1枚しかないので、内部カーテンも付けたら。

2026-06-25 • via Nuitee
T
Tristan • solo_traveller • fr
10
2026-06-19 • via Nuitee
J
Joel • solo_traveller • nl
6
2026-06-18 • via Nuitee
E
Ethan • solo_traveller • au
10
Great all round hotel
Pros:

Overall a great hotel, the view from the room was ok and this was a solid place to stay. Staff were accomodating to my requests. Buffet breakfast was well rounded.

2026-06-14 • via Nuitee
W
Wendy • solo_traveller • id
7
Excellent in many points, but needs investment to bring it up to 4-5 star standards
Pros:

Room was spacious and comfortably furnished. Big windows, nice city view.
Had a bathtub! (Deluxe room).
Convenient location.
Staff were all helpful and quite charming. 5 stars for the staff.
Good pool, very clean. Well-equipped gym.

Cons:

1) Sheets were old and stained
2) No outlets! ONE outlet on one side of the bed. The only other was behind the desk, but a lamp was plugged into it. So you can’t make coffee and turn on the lamp, or be charging anything, at the same time.
3) Shower head was shoulder height. I’m F, 178cm, so about average height. Awkward to shower.
4) No hand soap or shower cap provided. The only soap was the container in the shower

2026-06-06 • via Nuitee