Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Unclean sheets
Dated rooms
Insufficient amenities

Categories

Cleanliness
6.28
Several mentions of unclean bed sheets and dated rooms.
Service
9.27
Staff were generally described as friendly and accommodating.
Location
9.27
Multiple reviews praised the hotel's convenient location for sightseeing and transportation.
Room Quality
7.28
Mixed sentiments; some mentioned room size but noted dated interiors.
Amenities
7.28
A lack of sufficient amenities such as drinking water was highlighted.
Value for Money
8.27
Overall perceived as good value despite some issues.
Food and Beverage
8.77
Breakfast received positive feedback for quality.
Overall Experience
8.38
Overall stay was satisfactory with notable positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:56

Property Description

Luxurious Dining Options
Indulge in a variety of cuisines at The Rendezvous Lounge and Four Seasons restaurant, offering a buffet and a la carte options throughout the day.

Comfortable and Well-Equipped Rooms
Relax in heated rooms with private baths, equipped with modern amenities like an electric kettle, fridge, and free toiletries. Enjoy entertainment with pay TV and stay connected with complimentary WiFi.

Convenient Location and Nearby Attractions
Located just minutes away from Odori Park, JR Sapporo Train Station, and iconic landmarks like Sapporo Clock Tower and TV Tower, our hotel offers easy access to the best of Sapporo.

Book your stay at New Otani Inn Sapporo for a memorable and convenient experience!

Important information:

Guests must check in by 19:30 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Location

Guest Reviews

8.1
Based on 296 reviews
Cleanliness: 6.28
Service: 9.27
Location: 9.27
Room Quality: 7.28
Amenities: 7.28
Value for Money: 8.27
Food and Beverage: 8.77
Overall Experience: 8.38
陳 • family_with_children • tw
9
2026-09-11 • via Nuitee
P
Pavel • couple • jp
10
2026-09-09 • via Nuitee
C
CHIH WAN • couple • tw
9
整體還是很值得推薦的飯店。
Pros:

地點很好。
有問題能被解決。

Cons:

可能耳朵太敏銳，入住第一天的房間一直聽到機械的運轉聲，我睡的很不好，隔天反應後換了房間，晚上非常安靜。

2026-09-02 • via Nuitee
C
CHIH WAN • couple • tw
10
Pros:

地點很好，離巴士站牌都很近，搭巴士比JR更方便，員工很專業，早餐豐盛。

Cons:

無

2026-09-01 • via Nuitee
M
masaki • couple • jp
8
2026-08-26 • via Nuitee
和佳子（WAKAKO) • solo_traveller • jp
10
快適に過ごせました！
2026-08-19 • via Nuitee
L
LI • extended_group • cn
5
2026-08-05 • via Nuitee
Y
YUSUKE • solo_traveller • jp
10
2026-08-05 • via Nuitee
C
Celene • extended_group • ph
10
Pros:

The location is located near Sapporo station so it’s easy to walk and shop around. Staff uses a translator to get their point across.

Cons:

None! Loved everything

2026-08-05 • via Nuitee
K
Ka Wai • extended_group • hk
8
2026-07-19 • via Nuitee
洪 • couple • tw
10
2026-07-08 • via Nuitee
こんどう • couple • jp
4
ホテル京阪札幌のほうがよかった
Pros:

朝食はよかった

Cons:

設備が古すぎる。フロントの対応が上から目線で萎縮した

2026-07-08 • via Nuitee
T
toshiya • couple • jp
9
良かった
2026-07-01 • via Nuitee
K
KENICHI • solo_traveller • jp
7
2026-06-29 • via Nuitee
T
Tsuiying • extended_group • tw
8
2026-06-25 • via Nuitee
M
MASAHIRO • couple • jp
7
2026-06-23 • via Nuitee
K
kinosita • solo_traveller • jp
8
Pros:

体調、崩した時に親切に対応して頂き感動しました
朝食も、満足しました
ありがとうございます

2026-06-22 • via Nuitee
V
Varun • couple • ca
10
2026-06-07 • via Nuitee
A
Asher • extended_group • in
10
Pleasant stay in the heart of the city
Pros:

room was spacious with coffee maker and pods. Close to station and eating joints. Parking was easily available.

Cons:

Parking car needed guidance. when exiting there was error with parking card. Had to rush back to reception to reset the card. All the guidance is in Japanese.

2026-06-02 • via Nuitee
N
Nitiphnt • solo_traveller • th
10
2026-05-20 • via Nuitee