HOTEL MYSTAYS Yokohama

Hotels
•
Mystays Hotel Group
7.6 (3039 reviews)
Naka-ku Sueyoshi-cho 4-81 , Yokohama , JP
+81 45-252-1311

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Convenient location near station
Clean and comfortable rooms (many guests)
Excellent breakfast
Nearby convenience stores (konbini)
Laundry facilities available
Rooms that can accommodate families/groups
Cons:
Limited/uncertain parking availability
Some rooms are small with limited storage/luggage space
Bathroom drainage/ventilation issues and occasional odors
Housekeeping entered a room during multi-night stay without clear confirmation
Seasonal rate increases that reduce perceived value

Categories

Cleanliness
6.8
Rooms described as clean and pleasant by several guests, but recurring issues noted with bathroom drainage odor, humidity from ventilation failures, and hair/net in bath drain that lowered the cleanliness perception.
Service
8.6
Multiple reviews praise staff as very accommodating and helpful; several comments in Japanese and German note excellent, friendly service. One report of an unfriendly early-morning front desk interaction slightly lowers the score.
Location
8.4
Consistently praised for proximity to the station, convenient access to transport and nearby konbini/shops; many guests mentioned it as a key positive.
Room Quality
7
Mixed feedback: some guests found rooms comfortable and appropriately sized (including a family of three), while others reported rooms were small with limited storage and tight space for luggage.
Amenities
7.8
Breakfast receives strong praise and the hotel offers useful amenities (laundry room with washers/dryers). Some minor amenity gaps noted (e.g., bottled water not provided).
Value for Money
6.6
Generally acceptable value for many stays, but at least one guest flagged that seasonal rates can near double which negatively affects perceived value; parking reservation limits also impacted value.
Food and Beverage
8.5
Breakfast is repeatedly described as excellent and tasty, a clear strong point in guest comments.
Overall Experience
7.1
Most guests reported a pleasant or satisfactory stay, citing cleanliness, location, and helpful staff; issues like parking scarcity, room size, bathroom drainage, and an incident with housekeeping entering a room lowered some guests' overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Modern Accommodation and Convenient Location
Hotel Mystays Yokohama is a modern hotel conveniently located within a 5-minute walk from Koganecho Station Train Station and Bandobashi Subway Station. The property offers comfortable guestrooms equipped with essential amenities such as air-conditioning, heating, and free internet.

Relaxing Services and Facilities
Guests can unwind with a relaxing massage or take advantage of the coin-operated laundry machines during their stay. Fax and photocopying services are also available for business travelers, ensuring a hassle-free experience.

Delicious Dining Options and Nearby Attractions
The on-site restaurant offers a daily breakfast buffet and lunch, providing guests with convenient dining choices. Additionally, the hotel's proximity to Chinatown, Yokohama Station, and Minato Mirai makes it an ideal choice for travelers looking to explore the city. Book your stay at Hotel Mystays Yokohama for a comfortable and enjoyable experience.

Important information:

Please note that the credit card used to guarantee the reservation will be charged with applicable cancellation charges in the event of cancellation after the cancellation deadline.

Guests must make a reservation in advance to use the on-site parking. The height limit is 2.1 metres, and an additional fee per night is required. Please call or email the property with the guests' vehicle number to make a reservation. Contact details can be found in the booking confirmation.

When booking 10 rooms or more, different policies and additional supplements may apply. Please contact the property directly for more details.

Alipay is accepted at the property.

Breakfast at our hotel is by reservation only. Please make a reservation by 21:00 the day before if you wish to have breakfast.

Please note that maintenance work of fire equipment inspection will be carried out from 15/09/2026 to 16/09/2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

7.6
Based on 3039 reviews
Cleanliness: 6.8
Service: 8.6
Location: 8.4
Room Quality: 7
Amenities: 7.8
Value for Money: 6.6
Food and Beverage: 8.5
Overall Experience: 7.1
S
Sulinah • extended_group • id
10
Thank you
Pros:

Bfast was excellent
We booked room for 3 persons and the room size was over our expectations.. usually small but at Mystay, room was convinience… location near to the station and a lot of konbini near the hotel

Cons:

Every thing good

2026-10-31 • via Nuitee
T
tatsuya • couple • jp
7
2026-10-31 • via Nuitee
J
Jose • extended_group • ph
8
Had a pleasant stay.
Pros:

Service is great! Very accommodating staff and very helpful.

Cons:

none

2026-10-31 • via Nuitee
Y
yonghong • family_with_children • cn
8
2026-10-30 • via Nuitee
茂 • couple • jp
8
2026-10-30 • via Nuitee
Y
yukio • couple • jp
9
また利用させていただきます
Pros:

ロビーからホール内、客室、スタッフの接客が大変良かったと思います

Cons:

特にありません

2026-10-29 • via Nuitee
M
Masayuki • extended_group • jp
8
2026-10-28 • via Nuitee
M
Masayuki • family_with_children • jp
8
大人数の予約にはおすすめ
Pros:

近くに飲食店が多くある。

Cons:

駐車場が少なく、わかりづらい

2026-10-28 • via Nuitee
V
Vũ • solo_traveller • jp
7
2026-10-27 • via Nuitee
M
Masaki • couple • jp
8
Pros:

綺麗でした

Cons:

買い物がちょっと遠かったです

2026-10-26 • via Nuitee
H
hiroko • family_with_children • jp
6
2026-10-26 • via Nuitee
平玲子 • family_with_children • jp
10
2026-10-26 • via Nuitee
A
Ayako • family_with_children • jp
9
2026-10-25 • via Nuitee
S
Silagan • extended_group • jp
8
It was a one night stay. It was a good stay.
Pros:

10 minutes walk from the station. Clean. Staff is accommodating

2026-10-25 • via Nuitee
大田 • family_with_children • jp
5
Pros:

立地　目的地から近い

Cons:

駐車場の問い合わせをした際に予約できる駐車場枠が無いのは仕方ないにしても同じ駐車場のフリー部分がある案内が無かった。

2026-10-24 • via Nuitee
K
keiko • solo_traveller • jp
5
Cons:

バスルームの換気が使えなくて部屋に湿気が入って
嫌でした

2026-10-24 • via Nuitee
M
MAMORU • family_with_children • jp
8
Pros:

特に無し

Cons:

連泊でしたが、ルームクリーニングの外国人が勝手に入って来ました。
フロントで連泊客には、クリーニングの事を確認するか、もしくはドアにノークリーニングの札を用意するかの、対応が欲しい。

2026-10-22 • via Nuitee
M
Maxim • extended_group • jp
8
2026-10-22 • via Nuitee
E
Eiko • couple • jp
10
2026-10-22 • via Nuitee
R
Rowena • couple • jp
4
Front desk staff is not so friendly last October 7early morning
Pros:

Ok

Cons:

Room is small for 2

2026-10-20 • via Nuitee