Novotel Rouen Sud Zenith Parc Expo

Hotels
•
Novotel
8.2 (894 reviews)
Rue de la Mare Sansoure , Saint-Étienne-du-Rouvray , FR

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Convenient location for motorway and Zénith; good for transit stops
Friendly and competent staff frequently mentioned
Good parking including EV charging; secure parking
Varied and generally good breakfast (when service functioning)
Swimming pool and pleasant setting (forest location noted)
Dog-friendly and modern/stylish facilities mentioned
Spacious, comfortable rooms reported by several guests
Late-night bar and overall modern atmosphere
Cons:
Restaurant quality inconsistent; several guests found it disappointing
Breakfast service issues: coffee machines broken, chaotic service and insufficient buffet cleaning at times
Room amenity gaps: missing fridge in rooms, no safe in some rooms
Some rooms/basic fittings feel too basic or need improvement (pillows, bed assembly with crevice)
Pool surroundings need renovation and pool not heated in some reports
Occasional cleanliness lapses reported in certain rooms

Categories

Cleanliness
7.6
Mixed reports: many guests remark rooms are clean and orderly, but several reviews note lapses (breakfast buffet/table cleaning, bathroom socket broken, some rooms could be cleaner).
Service
8.6
Generally praised: multiple mentions of friendly, competent and helpful staff; a few isolated comments about unfriendly service or insufficient buffet maintenance.
Location
9
Very positive: repeatedly noted as well placed for motorway access, near the Zénith, good for transit stops, secure parking and pleasant forest setting for some guests.
Room Quality
7.8
Mixed: several guests find rooms spacious and comfortable, but recurring negatives include missing fridge, no safe in some rooms, basic fittings, bed assembly with a gap and uncomfortable pillows for some.
Amenities
8.4
Generally positive: pool (pleasant though some note it is unheated or needs surrounding renovation), good parking and EV charging, late-night bar; coffee machine and some facility faults were reported.
Value for Money
8.2
Not frequently discussed explicitly; overall impressions align with the hotel's tier and convenience for overnight stays, so assigned the target overall rating.
Food and Beverage
7
Mixed-to-negative: several guests found the restaurant disappointing or mediocre and reported breakfast service issues (coffee machines, chaotic service), while others praised the restaurant and varied breakfast offerings.
Overall Experience
9
Generally positive overall: many guests recommend the hotel for overnight stops, praise staff, location, parking and dog-friendly policy; negatives mainly affect specific areas (restaurant, some room amenities) rather than the stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Modern Accommodations
With 134 modern rooms, the Rouen Sud provides a comfortable stay for guests looking to relax after a day of exploring the nearby forest.

Family-Friendly Amenities
Families will appreciate the indoor and outdoor play areas for children, ensuring a fun and enjoyable stay for the little ones.

Convenient Dining Options
Guests can indulge in contemporary French cuisine at the Novotel Café or opt for room service from 19:00 to 24:00, offering flexibility for dining preferences.

Book now to experience the perfect blend of comfort and convenience at the Novotel Rouen Sud!

Important information:

Please note that children under 16 years old can enjoy breakfast for free.

The outdoor swimming pool in seasonal, it is open from May 1st to September 30th.Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Location

Guest Reviews

8.2
Based on 894 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9
Room Quality: 7.8
Amenities: 8.4
Value for Money: 8.2
Food and Beverage: 7
Overall Experience: 9
S
Susan • solo_traveller • gb
6
Pros:

The location suited us and the room was clean and comfortable.

Cons:

The restaurant food was very disappointing

2026-10-26 • via Nuitee
S
stephenlb • couple • gb
8
Modern and stylish
Pros:

Modern , fresh and late night bar

Cons:

Not there long enough for an opinion

2026-10-25 • via Nuitee
L
Lobna • couple • fr
9
Au top
Pros:

Hôtel propre tout est au top il manquer juste un frigo dans la chambre et ça aurait été parfait

Cons:

Pas de réfrigérateur dans les chambres

2026-10-24 • via Nuitee
T
Thomas • couple • fr
7
Pros:

Petit déjeuner varié. Propre.

Cons:

Les machines à café étaient en panne très peu de nettoyage de la part de l'équipe sur l'ensemble du buffet et sur les tables. Salade de fruit non fraîche pas bon.
Piscine non chauffée. Prise salle de bain cassée. Oreiller désagréable

2026-10-24 • via Nuitee
G
ghizlane • family_with_children • fr
5
2026-10-24 • via Nuitee
D
Dominique • family_with_children • fr
9
Calme et confort
2026-10-21 • via Nuitee
S
Sven • solo_traveller • xx
6
Pros:

Essen im Restaurant war sehr gut

Cons:

Frühstück war ein ziemliches Chaos. Sauberkeit in den Zimmern noch Luft nach oben.

2026-10-11 • via Nuitee
N
nadege • solo_traveller • fr
8
2026-10-11 • via Nuitee
S
Susan • couple • gb
9
Pros:

It was a great improvement on the last visit two years ago. Definitely would recommend this hotel for an overnight stop.

Cons:

Convenient for an overnight stop on journey across northern France.

2026-10-11 • via Nuitee
H
Heinrich • couple • de
8
Für uns die richtige Wahl für eine Übernachtung
Pros:

Empfangen wurden wir von freundlichen und kompetenten Mitarbeitern.
Wir hatten ein Zimmer ebenerdig. Die Ausstattung war ordentlich, sauber und gut.
Endlich mal ein Hotel, welches zumindest 2 deutsche TV Kanäle bietet (RTL, Arte).
Verkehrsmäßig von der A13 gut erreichbar und die Weiterfahrt über N28 zur A28 ebenfalls gut.

Cons:

Aus unserer Sicht war nichts zu beanstanden.

2026-10-10 • via Nuitee
F
FREDERIC • solo_traveller • fr
5
Bien... contraint...
Cons:

Le restaurant intégré "le lodge" est devenu médiocre, je le fuis désormais.
Grand lit oui... mais "assemblage" de 2 lits avec un énorme creux au milieu !

2026-10-09 • via Nuitee
C
chris • couple • fr
9
Établissement très bien situé pour se rendre au Zénith.
Pros:

Le petit déjeuner est bien situé au rez de chaussée de l'établissement. Il propose une gamme assez large de produits alimentaires et de boissons. L'ambiance y est sympathique.

Cons:

Le distributeur de boissons chaude n'est pas bien dosé en eau

2026-10-09 • via Nuitee
S
Steve • solo_traveller • gb
8
Pros:

Excellent Staff. Good car park with ev charging.

Cons:

The superior room did not feel very superior. No safe.

2026-10-08 • via Nuitee
N
Nico • solo_traveller • de
7
2026-10-08 • via Nuitee
J
Jo • couple • gb
6
OK but was a convenient stop so unlikely to go back
Pros:

Location

Cons:

The rooms are very very basic. Novotel used to be a notch up to Mercure but I think this is no longer the case. Could be Nespresso in the rooms for example.

2026-10-08 • via Nuitee
V
Vichard • family_with_children • fr
8
Pros:

Bon petit déjeuner

Cons:

Personnel de service peu aimable

2026-10-07 • via Nuitee
K
Karima • extended_group • fr
8
2026-10-07 • via Nuitee
H
Hanno • solo_traveller • de
8
2026-09-19 • via Nuitee
E
Esther • solo_traveller • nl
2
2026-09-19 • via Nuitee
F
FredvanCarla • solo_traveller • nl
8
Goed hotel op prima locatie. Ik kom hier graag weer terug.
Pros:

De locatie op doorreis is echt prima, Er is ruim voldoende gratis parkeergelegenheid. Het personeel is vriendelijk en behulpzaam. De kamers zijn ruim ingericht.

Cons:

Het beddengoed, Veel te warme opgedekt met een winterdekbedje. Bij hogere temperaturen is dat echt wel een puntje voor verbetering. Dat viel nu wel een beetje tegen. Misschien gewoon een los lakentje ergens in de kast van de kamer?

2026-09-17 • via Nuitee