Novotel Rouen Sud Zenith Parc Expo

Hotels
•
Novotel
8.2 (897 reviews)
Rue de la Mare Sansoure , Saint-Étienne-du-Rouvray , fr

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean / comfortable beds (many guests)
Good, varied breakfast
Swimming pool
Ample parking and Tesla chargers
Helpful and friendly staff
Pleasant terrace / convenient location
Cons:
Noise from children early in the morning
Dated or poorly maintained rooms (broken equipment, curtains, peeling tiles)
Inconsistent cleanliness; overflowing bins reported
Understaffed causing slow check-in and occasional curt service
Pool safety and maintenance issues (gate latch, stairs)
Perceived poor value / overpriced by some guests

Categories

Cleanliness
7.2
Mixed reports: some guests explicitly praised clean rooms, while others reported poor cleaning, overflowing bins and untidy rooms.
Service
8.8
Generally described as helpful and friendly staff, but several comments about being understaffed, slow check-in and occasional curt restaurant staff.
Location
9
Convenient location with a pleasant terrace and ample parking; Tesla chargers specifically noted as a positive.
Room Quality
7
Multiple mentions of tired, dated or broken room elements (equipment, curtains, peeling pool margelles) and some uncomfortable beds, though a few guests praised large/comfortable beds.
Amenities
8.6
Good amenities highlighted (pool, varied breakfast, water refill taps, chargers) but also several maintenance and safety issues (pool barrier/locks, stairs, cleanliness around pool).
Value for Money
7.2
Mixed sentiment: some guests felt the price-quality ratio was not excellent or overpriced, while others accepted it for short stays.
Food and Beverage
8.8
Breakfast repeatedly praised as varied and good; restaurant generally positive though isolated service issues were reported.
Overall Experience
9
Overall mixed but generally positive for short stays: strong points are breakfast, pool and location; negatives (noise, room condition, staffing) reduce the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:53

Property Description

Modern Accommodations
With 134 modern rooms, the Rouen Sud provides a comfortable stay for guests looking to relax after a day of exploring the nearby forest.

Family-Friendly Amenities
Families will appreciate the indoor and outdoor play areas for children, ensuring a fun and enjoyable stay for the little ones.

Convenient Dining Options
Guests can indulge in contemporary French cuisine at the Novotel Café or opt for room service from 19:00 to 24:00, offering flexibility for dining preferences.

Book now to experience the perfect blend of comfort and convenience at the Novotel Rouen Sud!

Important information:

Please note that children under 16 years old can enjoy breakfast for free.

The outdoor swimming pool in seasonal, it is open from May 1st to September 30th.Swimming pool: Closed from Thu, Oct 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Location

Guest Reviews

8.2
Based on 897 reviews
Cleanliness: 7.2
Service: 8.8
Location: 9
Room Quality: 7
Amenities: 8.6
Value for Money: 7.2
Food and Beverage: 8.8
Overall Experience: 9
J
Justin • solo_traveller • gb
6
Pros:

The location is great. The outside area by the swimming pool is nice, and a nice place to spend time. Breakfast was good.

Cons:

When we arrived, a different family had been checked in to our rooms. There seemed to be no identity check at check-in. A family with a similar sounding name was checked into our rooms. The staff need to check the guest name spelling to be sure who they are checking in. It took some time for the staff to fix the issue, but they were very friendly and there was no problem for us in the end! The food at the restaurant was a little bit below our expectations for quality and portion size. But the cocktails were good!

2026-08-29 • via Nuitee
J
Jean Louis • couple • fr
7
bon séjour
Pros:

bien placé et personnel souriant

Cons:

hôtel vieillissant lit plus aux normes actuelle ( très petit) traces d usure de vieillissement plinthe décollée salle de bain plus aux normes actuelle niveau de ce type d hôtel

2026-08-29 • via Nuitee
T
Thomas • solo_traveller • gb
9
2026-08-29 • via Nuitee
J
James • family_with_children • gb
8
2026-08-28 • via Nuitee
H
Hugh • family_with_children • gb
8
Nice stay. Service could have been better.
Pros:

Pool, good breakfast and nice site.

Cons:

Took a long time to be served at the bar.

2026-08-28 • via Nuitee
S
Sina • family_with_children • fr
7
2026-08-27 • via Nuitee
M
Magdalena • couple • ch
5
Leider entsprach der Aufenthalt trotz einiger positiver Aspekte insgesamt nicht unseren Erwartungen
Pros:

Die Lage des Hotels war für uns sehr praktisch. Positiv war auch, dass nach unserer Rückmeldung die Zimmerreinigung zwischen 09:00 und 10:00 Uhr berücksichtigt wurde.

Cons:

Leider gab es während unseres Aufenthalts wiederholt Probleme mit der Zimmerreinigung und den Badetüchern. Beim Frühstück fehlten teilweise Geschirr und Lebensmittel wurden nicht rechtzeitig nachgefüllt. Besonders enttäuschend war der Zustand des Bettes bzw. der Kissenbezüge, da diese teilweise nicht sauber waren und Schutzbezüge fehlten.

2026-08-27 • via Nuitee
S
Suzanne • family_with_children • nl
6
Cons:

Onvriendelijk personeel, vooral in het restaurant

2026-08-27 • via Nuitee
R
Robert • solo_traveller • gb
8
Excited to return next year - overall a really lovely hotel & staff.
Pros:

Relaxed atmosphere

Cons:

Nothing

2026-08-26 • via Nuitee
K
Kirsten • solo_traveller • nl
7
Pros:

De gezellige bar, het zwembad en het bed

Cons:

De staat van de kamer. Afwerking was erg slecht, deur van wc klemde zo erg dat je deze niet dicht kon doen, en wastafel in de douche was niet erg schoon. Kwam een riool lucht uit.

2026-08-26 • via Nuitee
S
Sally • couple • gb
8
Would choose to stay again here.
Pros:

Friendly staff. Good location close to Tesla chargers on site. Lovely area for walking dog in woods. Swimming pool.

Cons:

Toilet needed fixing. Smell from bathroom. Shower needed properly cleaning.
Swimming pool needed work to fix loose paving slabs.

2026-08-26 • via Nuitee
G
Giulia • family_with_children • it
5
Accettabile, ma non in quattro stelle
Pros:

La posizione è ottima e il prezzo è buono.

Cons:

Credo che non sia paragonabile ad una struttura 4 stelle. La pulizia non era ottimale delle camere, la cena non è buona e nel parcheggio c’erano un sacco di barboni

2026-08-25 • via Nuitee
F
Fiorenza • solo_traveller • it
9
2026-08-24 • via Nuitee
R
Roy • family_with_children • nl
8
2026-08-24 • via Nuitee
P
Patrick • family_with_children • ie
9
2026-08-24 • via Nuitee
J
Jeroen • family_with_children • nl
8
Fijn hotel met goede ligging
Pros:

Fijn ontvangst

Cons:

Geen

2026-08-24 • via Nuitee
J
Jean-Pierre KIWELE KAYLO • solo_traveller • be
8
Pros:

La chambre était confortable et le petit déjeuner était correct.

Cons:

On n'a pas pu vraiment profiter de la piscine avec le temps qu'il faisait. Cela aurait été mieux si elle était couverte.

2026-08-23 • via Nuitee
C
Colin • couple • gb
10
Convenient location for us. Great that we can bring our dogs. Clean and comfortable.
Pros:

Always very welcoming

Cons:

Nothing

2026-08-23 • via Nuitee
J
Joyce • couple • mq
10
2026-08-23 • via Nuitee
A
Antoni • family_with_children • gb
9
2026-08-22 • via Nuitee