Best Western Plus Hacienda Hotel Old Town

Hotels
•
Best Western
8 (2319 reviews)
4041 Harney Street , San Diego , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
BBQ facilities
Lift / Elevator
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Review Highlights

Pros:
Comfy hacienda feel
Great location
Cons:
Staff service issues
Cleanliness concerns

Categories

Cleanliness
7.09
There were multiple mentions of issues with cleanliness, including hair and stains on the bed sheets.
Service
8.06
Overall service experience was marred by reports of rude staff, particularly at the reception.
Location
10
Positive sentiments about the fantastic location in old town, described as unmatched.
Room Quality
6.6
Issues were raised about uncomfortable beds and outdated room conditions.
Amenities
8.55
Amenities like the BBQ pit were mentioned positively, but parking and access issues detracted from the experience.
Value for Money
7.08
Given the price of over $700 for four nights, several reviews indicated that the value was lacking.
Food and Beverage
8.54
The food was appreciated but noted to be pricey, suggesting mixed feelings about value.
Overall Experience
8.09
Mixed reviews highlighting enjoyment of the ambiance but significant frustrations with service and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:22

Property Description

Convenient Location

Adjacent to Old Town State Park and a short walk from Old Town Trolley Station, Best Western Plus Hacienda Hotel Old Town offers easy access to popular attractions.

Comfortable Accommodation

Guest rooms are equipped with modern amenities including free WiFi, cable TV, microwave, and refrigerator, ensuring a pleasant stay.

Dining and Recreation

Enjoy traditional Mexican cuisine at the Old Town Tequila Factory with rooftop views, and unwind in the outdoor swimming pool, fitness centre, or hot tub.

Book your stay at Best Western Plus Hacienda Hotel Old Town now to experience a blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 2319 reviews
Cleanliness: 7.09
Service: 8.06
Location: 10
Room Quality: 6.6
Amenities: 8.55
Value for Money: 7.08
Food and Beverage: 8.54
Overall Experience: 8.09
L
Littles • couple • us
7
2026-05-30 • via Nuitee
R
Ruthie • solo_traveller • us
9
Pros:

The location to the main street is the seller for this trip.

Cons:

The parking fees were quite high.

2026-05-30 • via Nuitee
M
Maria Lorena • family_with_children • us
10
en general bien
Pros:

la amabilidad de los empleados!!!!, el restaurante , todo!!

Cons:

que quedaron de hablsrme porque olvide los lentes prescritos de mi hija y no me devolvieron la llamada para recuperarlos

2026-05-30 • via Nuitee
P
Paola • solo_traveller • us
10
2026-05-29 • via Nuitee
L
Lars-Olof • solo_traveller • se
10
2026-05-29 • via Nuitee
C
Cécilia • couple • fr
9
2026-05-29 • via Nuitee
E
eddie • couple • us
10
2026-05-28 • via Nuitee
S
Stefania • family_with_children • it
7
Struttura molto bella ,ma le stanze sono un pochino datate e molto rumorose (finestre non insonorizzare).Location como
Pros:

Struttura molto bella , sembra di stare in Messico

Cons:

Stanze vecchie e rumorose

2026-05-28 • via Nuitee
J
Juanita • solo_traveller • us
5
Pros:

We loved the location. Close to everything we wanted to see.

Cons:

The bed was hard as well as the sofa bed very hard. Pillows could be updated as well as the hand soap. I didn't like the citrus smell it had to shampoo and conditioner and soap and lotion. The tub was old and so was the shower head. For as much money as we spent on the room I thought it would have been more updated. Another thing is it said parking was 15 per night and theu charged me 60 bucks. Not good!!!

2026-05-27 • via Nuitee
O
Ofa • couple • us
8
2026-05-26 • via Nuitee
R
ROBERTO • solo_traveller • us
5
2026-05-26 • via Nuitee
N
Negar • extended_group • us
9
2026-05-24 • via Nuitee
K
Katrina • couple • us
10
2026-05-23 • via Nuitee
S
Sonny • solo_traveller • us
10
Pros:

Everything was perfect!

2026-05-23 • via Nuitee
T
Thomas • couple • us
9
2026-05-23 • via Nuitee
N
Nathan • couple • us
10
2026-05-22 • via Nuitee
D
Denise • couple • za
8
Good
Pros:

Served my purpose for an overnight stay and airport shuttle service.

2026-05-22 • via Nuitee
M
Maria • solo_traveller • us
10
love the style, hacienda
Pros:

everything

Cons:

No bus shuttle to airport

2026-05-21 • via Nuitee
D
David • solo_traveller • us
10
Pros:

Beautiful property, comfy, convenient, private, nicec
ammenities, exceptional breakfast

Cons:

Too short of stay

2026-05-21 • via Nuitee
D
David obregon • solo_traveller • mx
10
2026-05-21 • via Nuitee