Best Western Plus Hacienda Hotel Old Town

Hotels
•
Best Western
8 (2397 reviews)
4041 Harney Street , San Diego , us
+1 619-298-4707

listing image 1
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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfy hacienda feel
Great location
Cons:
Staff service issues
Cleanliness concerns

Categories

Cleanliness
7.09
There were multiple mentions of issues with cleanliness, including hair and stains on the bed sheets.
Service
8.06
Overall service experience was marred by reports of rude staff, particularly at the reception.
Location
10
Positive sentiments about the fantastic location in old town, described as unmatched.
Room Quality
6.6
Issues were raised about uncomfortable beds and outdated room conditions.
Amenities
8.55
Amenities like the BBQ pit were mentioned positively, but parking and access issues detracted from the experience.
Value for Money
7.08
Given the price of over $700 for four nights, several reviews indicated that the value was lacking.
Food and Beverage
8.54
The food was appreciated but noted to be pricey, suggesting mixed feelings about value.
Overall Experience
8.09
Mixed reviews highlighting enjoyment of the ambiance but significant frustrations with service and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:22

Property Description

Convenient Location

Adjacent to Old Town State Park and a short walk from Old Town Trolley Station, Best Western Plus Hacienda Hotel Old Town offers easy access to popular attractions.

Comfortable Accommodation

Guest rooms are equipped with modern amenities including free WiFi, cable TV, microwave, and refrigerator, ensuring a pleasant stay.

Dining and Recreation

Enjoy traditional Mexican cuisine at the Old Town Tequila Factory with rooftop views, and unwind in the outdoor swimming pool, fitness centre, or hot tub.

Book your stay at Best Western Plus Hacienda Hotel Old Town now to experience a blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 2397 reviews
Cleanliness: 7.09
Service: 8.06
Location: 10
Room Quality: 6.6
Amenities: 8.55
Value for Money: 7.08
Food and Beverage: 8.54
Overall Experience: 8.09
A
azran • extended_group • il
7
בסך הכל הדירה היתה נחמדה
Pros:

הדירה היתה נחמדה נקייה עוד מגבות כמו מגבות פנים היה עוזר מאוד

Cons:

לא אהבנו את כמות המדרגות בדירה לא נוח מבחינת מזוודות ולא אהבנו את המיקום
האיזור נראה לא סימפטי.

2026-07-25 • via Nuitee
J
James • solo_traveller • us
7
2026-07-25 • via Nuitee
S
Simon • family_with_children • be
8
2026-07-24 • via Nuitee
N
Nuñez • solo_traveller • us
6
2026-07-24 • via Nuitee
A
Alfreda • solo_traveller • us
8
Nice stay
Pros:

The design and comfort of the room. The hotel layout.

Cons:

Some of the outdoor furnishings were rusted. Some of the wood was fragile.

2026-07-24 • via Nuitee
R
Robert • couple • us
3
Listing says free parking but got charged $39 and I am very angry about the deception
Pros:

Large clean room

Cons:

Was charged $39 for parking, total rip off and bait and switch. I will never come back here due to the deception of free onsite parking in the listing.

2026-07-24 • via Nuitee
C
Carolyn • solo_traveller • us
9
Very nice place to stay!
Pros:

Attractive buildings and style

Great signage to get around complex. Thought it would be very confusing!

Cons:

Lots of stairs but there were elevators!

2026-07-24 • via Nuitee
B
Bob • extended_group • us
9
2026-07-23 • via Nuitee
N
Nabadda • solo_traveller • us
9
Pros:

Driver was great

Cons:

Other staff were not quick to respond but overall ok

2026-07-23 • via Nuitee
M
Melissa • couple • us
4
Pros:

The outside property was beautiful and clean.

Cons:

The room that we were put in looked nothing like the pictures on booking.com. The carpet had large sized stains, the bathtub had rust and soap scum, extremely outdated for the price. Tried to contact the property regarding a refund to no avail.

2026-07-23 • via Nuitee
A
Aide • family_with_children • us
10
Muy bien
Pros:

Buen desayuno, el colchón un poco aguado, pero muy bonito lugar

Cons:

El colchón

2026-07-22 • via Nuitee
P
Perez Gamboa • solo_traveller • mx
7
2026-07-22 • via Nuitee
F
Fernando • couple • us
10
Never long enough
Pros:

I love how convenient everything is around there. Super easy to access and get to everything. Very clean and friendly staffing from the front off all the way down to the cleaning people.

2026-07-22 • via Nuitee
B
Becky • extended_group • us
8
We enjoyed the historical atmosphere and delicious free coffee!
Pros:

The close proximity to Old town and excellent dining choices.

Cons:

The multilevel structure was a little confusing from inside the parking garage.

2026-07-22 • via Nuitee
T
Theresa • family_with_children • us
10
We will go there again
Pros:

Very nice place to stay at the view outside looking out the window and even outside

2026-07-21 • via Nuitee
R
Roxana • couple • us
9
Although we were only there for one night it was great. I definitely will be back
Pros:

Location and views

2026-07-20 • via Nuitee
A
Anahi • family_with_children • us
10
2026-07-20 • via Nuitee
A
Alizzi • solo_traveller • us
9
Pros:

Loved the beautiful view and the staff was helpful always the room was clean and very comfortable

Cons:

It was very confusing to find the room because the hotel was so big but staff came and helped

2026-07-20 • via Nuitee
J
Jack • solo_traveller • us
8
2026-07-20 • via Nuitee
P
Philip • couple • us
10
2026-07-20 • via Nuitee