Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.6 (4968 reviews)
Felberstraße 4 , Vienna , at

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Old rooms
Poor cleanliness

Categories

Cleanliness
7.24
Several reviews mentioned that the rooms were not very clean, with dirt reported and a lack of maintenance.
Service
8.21
Some positive feedback on staff politeness, although there were concerns about the reception experience.
Location
9.25
Many reviews praised the excellent location near transport links.
Room Quality
6.7
Multiple mentions of the rooms being old and needing renovations.
Amenities
7.23
Basic amenities are present, but some guests expected more for the price.
Value for Money
6.69
Concerns about the high price relative to the quality received were common.
Food and Beverage
7.24
Mix of reviews; breakfast quality was noted as good, but some were disappointed by the selection and price.
Overall Experience
8.21
Overall positive sentiment noted, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:41

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 4968 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 8.21
O
Oğuzhan • couple • tr
10
2026-05-30 • via Nuitee
V
Victoria • solo_traveller • se
7
2026-05-30 • via Nuitee
D
Duje • solo_traveller • hr
9
Pros:

I was looking for accommodation near the Wiener Stadthalle ar
ena, so the hotel met my expectations. There is also a metro station nearby, and it’s quick to get to the city center.

2026-05-29 • via Nuitee
Y
Yvonne • extended_group • de
7
Es war schön, da gut erreichbar. Würden wieder kommen
Pros:

Ja. Frühstück haben wir nicht gebucht. Wir fanden es zu teuer.

Cons:

.

2026-05-29 • via Nuitee
A
Alexander • solo_traveller • de
7
2026-05-29 • via Nuitee
C
Claudio • solo_traveller • ar
7
Pros:

Buena ubicación

Cons:

Le falta una modernización interior

2026-05-29 • via Nuitee
A
andrea • couple • cl
7
Pros:

Relación calidad- precio
Ubicación

Cons:

Baño tenía mala ventilación
Un poco antiguo

2026-05-28 • via Nuitee
Z
Zehao • extended_group • de
9
Pros:

Gut

2026-05-28 • via Nuitee
V
Vlček • couple • cz
10
2026-05-28 • via Nuitee
J
Jakub • solo_traveller • pl
6
Pros:

Czysta łazienka i przyjemne kosmetyki zapewnione przez hotel

Cons:

Pokój komfortowy na miarę lat 2000-2010, zdecydowanie potrzebuje remontu, odświeżenia i wymiany wykladziny. Na obecną chwilę budżetowy dla hotelu na maks 1-2 gwiazdki, nie 4 jak się reklamuje

2026-05-28 • via Nuitee
M
Marko • solo_traveller • at
10
Pros:

Lage des Hotels und Sauberkeit

2026-05-28 • via Nuitee
S
S • solo_traveller • at
3
In die Jahre gekommen, sehr laut katastrophale Klimatisierung
Pros:

Guten ausgestattetes Zimmer (Wasseroberfläche porzellanbechee Kaffee Tee minikühlschrank Schreibtisch Sessel )


Schöne Lobby

Cons:

1Ich kam abends an. Im Zimmer 28 Grad Vorhänge offen Klima nicht eingeschaltet , ließ sich auch nicht einschalten offenbar defekt
Bekam anstandslos neues Zimmer 7. Stock Mansarde.
Noch heißer nur dünne Plissee Faltjalousien innen ,Klima ließ sich einschalten aber sehr altes Gerät das kaum kühlt . Die Nacht war schlimm.
Am Morgen wurde mir versichert der Techniker kommt zu Mittag . Mein Rgument dass das Gerät funktioniert aber einfach für schlecht isolierte Mansarden zu schwach ist, wurde ignoriert.
Ich checkte vorzeitig aus

2 Badewanne statt Dusche nicht barrierefrei nicht zeitgemäß

3 Sehr laut geht auf 6 spurige Straße Fenstwr öffnen illusorisch

4 Empfang scheinbar oft nicht besetzt. MA im Raum dahinter
Türe zu.

2026-05-27 • via Nuitee
Z
ZULAY • couple • az
7
2026-05-26 • via Nuitee
M
Miguel • family_with_children • de
9
I would come back
Pros:

If you are going to sightsee around in Vienna, the location of this hotel is perfect, close to the pedestrian shopping area and also close to the underground. The rooms are not luxurious, and they are small (despite the free upgrade that was offered to us) but they are clean and functional. Beds, pillows and bedsheets are fine. The bathroom/toilet was clean and working without any issues.

Cons:

The courtain in our room fell down and nobody could come up and fix it, so we were forced to enjoy the sunlight from very early in the morning.

2026-05-26 • via Nuitee
I
Inge • couple • at
10
2026-05-26 • via Nuitee
M
Maria • solo_traveller • at
9
2026-05-25 • via Nuitee
M
Massimo • solo_traveller • it
10
2026-05-25 • via Nuitee
I
Inge • family_with_children • at
10
Wir kommen gerne wieder
Pros:

Sehr freundlich

2026-05-25 • via Nuitee
M
MemoDSXX • solo_traveller • de
7
2026-05-24 • via Nuitee
A
Alexander • solo_traveller • de
9
2026-05-24 • via Nuitee