Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.6 (5195 reviews)
Felberstraße 4 , Vienna , at

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Old rooms
Poor cleanliness

Categories

Cleanliness
7.24
Several reviews mentioned that the rooms were not very clean, with dirt reported and a lack of maintenance.
Service
8.21
Some positive feedback on staff politeness, although there were concerns about the reception experience.
Location
9.25
Many reviews praised the excellent location near transport links.
Room Quality
6.7
Multiple mentions of the rooms being old and needing renovations.
Amenities
7.23
Basic amenities are present, but some guests expected more for the price.
Value for Money
6.69
Concerns about the high price relative to the quality received were common.
Food and Beverage
7.24
Mix of reviews; breakfast quality was noted as good, but some were disappointed by the selection and price.
Overall Experience
8.21
Overall positive sentiment noted, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:41

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 5195 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 8.21
Y
Yifen • solo_traveller • tw
9
2026-07-25 • via Nuitee
A
Ana • solo_traveller • es
8
Bien.
Pros:

El silencio de sus habitaciones y huéspedes.

Cons:

Muy cerca de la estación oeste de Viena pero algo retirado del centro.

2026-07-25 • via Nuitee
V
Vasylieva • extended_group • ua
9
Хорошее располжение, внимательный персонал. При необходимости выберем эту гостиницу
Pros:

Очень внимательный персонал

2026-07-25 • via Nuitee
M
Mariann • couple • hu
9
Kellemes szálloda, tiszta szoba, nagyon kényelmes ágyy
Pros:

Parkolási lehetöség a szálloda saját parkolójában,
Nagyon böséges reggeli. Igényes alapanyagokból.

Cons:

Kicsik az ablakok. Tüzlépcsök az ablakok elött.

2026-07-25 • via Nuitee
K
Katrin • solo_traveller • de
9
Guter Service, gute Lage
Pros:

Sehr schön zentral am Westbahnhof gelegen, sehr freundliches Personal, guter Service. Die Einrichtung der Zimmer ist etwas älter, aber es ist sauber und sehr preiswert.

2026-07-25 • via Nuitee
M
Martin • solo_traveller • it
7
2026-07-25 • via Nuitee
A
Angelina • couple • lv
7
2026-07-25 • via Nuitee
J
Johannes • solo_traveller • at
7
2026-07-24 • via Nuitee
M
Marco • couple • nl
7
Good value for money
Pros:

The hotel was very decent, the check in was very easy. And there was a restaurant and multiple vending machines with drinks and snacks. Als the beds were comfortable

Cons:

The interior was outdated, but other then that it was good value for money.

2026-07-24 • via Nuitee
Y
YOKO • family_with_children • jp
7
Pros:

駅から近くて良かった。

Cons:

ポットや茶器が置いてあると尚良かった。

2026-07-24 • via Nuitee
H
Hui Ju • extended_group • tw
8
這是我第二次入住這間飯店，基本的印象都還好，除了check out時碰到的那位不是很負責的小姐
Pros:

西站雖然離景點較遠，但比較安靜

Cons:

check in 時的櫃檯小姐很親切，但是check out 時碰到那位就不太OK，跟她說要寄放行李，給我的收執聯變成一張白紙，因為她自己把兩個號碼都撕下來，還跟我說沒關係，怎麼可能？我到時候哪有證據領行李啊? 還好行李寄放室裡有新的條子可以拿．不然我就慘了。

2026-07-24 • via Nuitee
H
Hussein • solo_traveller • iq
6
2026-07-24 • via Nuitee
T
Thomas • solo_traveller • at
10
2026-07-23 • via Nuitee
A
Alexander • couple • at
10
2026-07-23 • via Nuitee
T
Thomas • couple • at
10
2026-07-23 • via Nuitee
L
Lince • solo_traveller • be
10
2026-07-23 • via Nuitee
A
Aichinger • solo_traveller • at
9
Pros:

Man kann alles mit einer 8 bis 9 beurteilen. Zimmer trotz zentraler Lage. Nähe westbahnhof. Kühlschrank im zimmer.

Cons:

Gefüllte minibar wäre schön gewesen.

2026-07-23 • via Nuitee
U
Ulrik • solo_traveller • de
8
2026-07-22 • via Nuitee
N
Nikolas • solo_traveller • no
5
Pros:

Venlig personale, beliggenhet

Cons:

Ikke så rent, vi kunne ikke bruke aircondition eller kjøleskap, i tillegg fikk vi beskjed at de ikke hadde parkering selv om de hadde med 25 euro så jeg endte opp med å betale 45 euro på parkerings hus.

2026-07-22 • via Nuitee
S
Shahbaz • couple • sa
9
Pros:

Location

Cons:

No extra facilities

2026-07-22 • via Nuitee