Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.6 (5298 reviews)
Felberstraße 4 , Vienna , at
+43 1 981110

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Old rooms
Poor cleanliness

Categories

Cleanliness
7.24
Several reviews mentioned that the rooms were not very clean, with dirt reported and a lack of maintenance.
Service
8.21
Some positive feedback on staff politeness, although there were concerns about the reception experience.
Location
9.25
Many reviews praised the excellent location near transport links.
Room Quality
6.7
Multiple mentions of the rooms being old and needing renovations.
Amenities
7.23
Basic amenities are present, but some guests expected more for the price.
Value for Money
6.69
Concerns about the high price relative to the quality received were common.
Food and Beverage
7.24
Mix of reviews; breakfast quality was noted as good, but some were disappointed by the selection and price.
Overall Experience
8.21
Overall positive sentiment noted, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:41

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Location

Guest Reviews

7.6
Based on 5298 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 8.21
P
Piotr • couple • pl
10
2026-08-15 • via Nuitee
M
Martyna • couple • pl
7
2026-08-15 • via Nuitee
S
Sébastien • family_with_children • fr
9
2026-08-15 • via Nuitee
A
Alberto • family_with_children • es
8
Pros:

Excelente ubicación con acceso muy cercano al transporte público directo al centro

Cons:

La restauración no depende del hotel aunque hay amplia oferta en los alrededores

2026-08-15 • via Nuitee
A
Archie • couple • gb
7
Good value for money but don’t expect more than that
Pros:

Comfort, good beds, clean and baths showers etc

Cons:

The lack of Air conditioning and the fact by having seats outside very near the room means drunk guests can keep you up which happened one night.

2026-08-15 • via Nuitee
S
Sonja • couple • at
2
Mies
Pros:

Lage perfekt

Cons:

Mieserabel
Ohne Klimaanlage bei diesen Temperaturen jetzt eine Zumutung
Türe zum Nebenzimmer in dem ein anderer Gast war nicht versperrt
Nachtdienst Rezeption unmöglich
Wahnsinnig unfreundlich
Eine Zumutung

2026-08-15 • via Nuitee
M
Manfred • solo_traveller • at
9
2026-08-14 • via Nuitee
M
Maya • extended_group • de
8
2026-08-14 • via Nuitee
L
Lagunsad • solo_traveller • es
9
2026-08-14 • via Nuitee
P
Penetzdorfer • solo_traveller • at
7
2026-08-13 • via Nuitee
S
Sergei • family_with_children • bg
7
Cons:

Жара. А номер без кондиционера…

2026-08-13 • via Nuitee
F
Fatima • family_with_children • ma
9
c'était bon dans sa totalité, je n'ai pas regretté.
Pros:

l'emplacement est super vu qu'il est devant la gare de train et l'arrêt du tramway, ce qui facilite le déplacement en transport en commun. Aussi, les magasins, boutique, super marché et restaurant sont très proche de l'hôtel.

Cons:

rajouter de l'argent (50euros) pour pouvoir bénéficier de la climatisation et du mini bar

2026-08-13 • via Nuitee
E
Evaldas • family_with_children • lt
10
2026-08-12 • via Nuitee
J
Julien • solo_traveller • fr
7
Pros:

L'emplacement près de la gare Westbanhof, pour rayonner dans tout Vienne et sa région - parfait pour un plan tourisme.

Cons:

Pas de ventilation dans la salle de bains/toilettes.
Petit déjeuner à 25€ 😱

2026-08-12 • via Nuitee
P
Patrycja • solo_traveller • pl
8
Pros:

czysto, dobra lokalizacja - lidl pod nosem

Cons:

Hotel obok ruchliwej drogi, głośno z otwartym oknem

2026-08-12 • via Nuitee
B
Beáta • couple • sk
10
2026-08-11 • via Nuitee
N
Nermine • couple • eg
10
Perfect
Pros:

Its clean the staff is very helpful and the stay was really calming

2026-08-11 • via Nuitee
D
De Maio • solo_traveller • it
9
2026-08-10 • via Nuitee
H
Hegyes • family_with_children • hu
8
Központi elhelyezkedésű közlekedési szempontból, korrekt szolgáltatás, kedves személyzet.
2026-08-10 • via Nuitee
J
Julia • couple • at
7
2026-08-09 • via Nuitee