Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.6 (5148 reviews)
Felberstraße 4 , Vienna , at
+431981110

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Old rooms
Poor cleanliness

Categories

Cleanliness
7.24
Several reviews mentioned that the rooms were not very clean, with dirt reported and a lack of maintenance.
Service
8.21
Some positive feedback on staff politeness, although there were concerns about the reception experience.
Location
9.25
Many reviews praised the excellent location near transport links.
Room Quality
6.7
Multiple mentions of the rooms being old and needing renovations.
Amenities
7.23
Basic amenities are present, but some guests expected more for the price.
Value for Money
6.69
Concerns about the high price relative to the quality received were common.
Food and Beverage
7.24
Mix of reviews; breakfast quality was noted as good, but some were disappointed by the selection and price.
Overall Experience
8.21
Overall positive sentiment noted, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:41

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 5148 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 8.21
M
Mladen • solo_traveller • at
10
Pros:

Alles top. Die beiden Rezeptionistinen (Blond) :) sind sehr professionell und dazu noch Bild hübsch!!!

2026-07-05 • via Nuitee
B
BURCU • solo_traveller • tr
9
2026-07-04 • via Nuitee
M
Muhamed • solo_traveller • at
9
Pros:

ENGENEM EMFANG AM REZEPTION.

Cons:

VERSTOPTE LAWABO

2026-07-03 • via Nuitee
M
Maximilian • solo_traveller • nl
9
2026-07-03 • via Nuitee
A
Anton • couple • at
10
Gerne wieder 👋
Pros:

Immer alles ok 👍

Cons:

Gibt Nix

2026-07-03 • via Nuitee
伊藤 • couple • jp
6
駅から近い。
Pros:

中央駅から離れているだけ料金が安い。

Cons:

チェックインのときトラブルがあった。別人の名前になっていた。理由はわからない。

2026-07-03 • via Nuitee
I
Ivana • solo_traveller • sk
10
2026-07-02 • via Nuitee
L
Lucija Koce • extended_group • si
10
v redu, kot pričakovano
Pros:

vse je bilo v redu

Cons:

nič

2026-07-02 • via Nuitee
D
dede • couple • at
10
Freundlich, professionel, sauber
Pros:

freundliches Personal

2026-07-01 • via Nuitee
M
Margaret • couple • gb
8
Value for money and good for what we needed it for
Pros:

It was a heatwave and we already knew the room we booked wasn’t going to have air con so I contacted the hotel and they arranged an upgrade to a room with air con for 15euro. We were arriving late at night so I requested that the air con be put on prior to our arrival to cool the room down and this was done and we entered a lovely cool room. Location was right next to train station which we deliberately chose. Nice traditional bar/restaurant just round the corner.

Cons:

Nothing in particular but only stayed one night and didn’t have breakfast so can’t really judge.

2026-07-01 • via Nuitee
A
Alexander • solo_traveller • de
7
2026-06-30 • via Nuitee
O
Octaviano • solo_traveller • de
7
2026-06-29 • via Nuitee
F
Fadwa • solo_traveller • it
7
2026-06-29 • via Nuitee
D
Dr. Renate • couple • at
6
2026-06-29 • via Nuitee
M
Mair • solo_traveller • at
4
2026-06-29 • via Nuitee
D
Dr. Renate • couple • at
6
2026-06-29 • via Nuitee
D
Dr. Renate • couple • at
6
2026-06-29 • via Nuitee
R
Renate • solo_traveller • at
8
In Ordnung, gute Lage!
2026-06-29 • via Nuitee
U
Uhl • family_with_children • at
6
Preis Leistung voll ok
Pros:

Die Lage ist top

Cons:

Frühstück wäre gut gewesen wenn nicht die fliegen auf den schinken sich versammelt hätten.

2026-06-28 • via Nuitee
L
Lina • couple • si
8
2026-06-26 • via Nuitee