Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.6 (5348 reviews)
Felberstraße 4 , Vienna , at
+43 1 981110

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Old rooms
Poor cleanliness

Categories

Cleanliness
7.24
Several reviews mentioned that the rooms were not very clean, with dirt reported and a lack of maintenance.
Service
8.21
Some positive feedback on staff politeness, although there were concerns about the reception experience.
Location
9.25
Many reviews praised the excellent location near transport links.
Room Quality
6.7
Multiple mentions of the rooms being old and needing renovations.
Amenities
7.23
Basic amenities are present, but some guests expected more for the price.
Value for Money
6.69
Concerns about the high price relative to the quality received were common.
Food and Beverage
7.24
Mix of reviews; breakfast quality was noted as good, but some were disappointed by the selection and price.
Overall Experience
8.21
Overall positive sentiment noted, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:41

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Location

Guest Reviews

7.6
Based on 5348 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 8.21
J
Josef • solo_traveller • at
3
Cons:

Das Hotel ist ziemlich heruntergekommen und renovierungsbedürftig, die Eier und der Speck waren beim Frühstück kalt

2026-09-05 • via Nuitee
G
Gintarė • couple • lt
9
It was lovely hotel, friendly staff and very clean rooms.
Pros:

Very close to the stations, but we had good noght sleep with no outside noises.

Cons:

Not all the rooms have an ac, so we had to pay extra (15 euro) to get an upgrade.

2026-09-05 • via Nuitee
G
Gabriele • solo_traveller • at
10
2026-09-04 • via Nuitee
K
Kristina Anna • solo_traveller • at
8
2026-09-04 • via Nuitee
B
Beate • couple • at
9
2026-09-04 • via Nuitee
D
Dayang • couple • my
6
2026-09-04 • via Nuitee
A
Aichinger • solo_traveller • at
8
Pros:

Die lage.

Cons:

Straßenlärm, keine klima, etwas abgewöhnt.

2026-09-04 • via Nuitee
S
Steizinger • solo_traveller • at
9
2026-09-03 • via Nuitee
M
Maria • solo_traveller • at
4
Cons:

Kaffeemaschine mit coffeinfreiem Kaffee defekt, Bargetränke nicht verfügbar, im Speisesaal tropfte es von der Decke.

Schade, war immer eins meiner Lieblingshotele wenn ich Wien besuchte

2026-09-03 • via Nuitee
S
Schredl • couple • at
9
2026-09-02 • via Nuitee
A
Andrea • solo_traveller • nz
6
Good location and good value but very tired needs a makeover
Pros:

Location

Cons:

Very tired

2026-09-01 • via Nuitee
D
Dakshnamoorthy • extended_group • in
7
Overall good but for the BF
Pros:

Overall was good priced higher

Cons:

Breakfast was bad, no much options the cakes were dry and left over from previous day, fruits were not fresh, pan cake was sticking to the vessel and to other, breads were hard and crumbling.

2026-09-01 • via Nuitee
M
Magdalena • couple • at
5
2026-08-31 • via Nuitee
C
CARLOS • solo_traveller • mx
9
Pros:

La ubicación y la comodidad

Cons:

Algo antiguo el mobiliario

2026-08-31 • via Nuitee
J
James • extended_group • gb
10
Great hotel, wonderful city - will certainly be returning in the future.
Pros:

The staff were kind and helpful, the facilities were excellent, beds were comfy, and the room itself had easily enough space for our 5 days worth of luggage.

The hotel is literally 2 minutes walk from the WBF so the city was easily accessible, additionally there were plenty of restaurants/cafes within a few minutes walk from the hotel.

Honestly at this price point, everything exceeded my expectations.

2026-08-30 • via Nuitee
M
Marlon • couple • es
10
Good
Pros:

Wow

Cons:

Wow

2026-08-30 • via Nuitee
Метева • couple • bg
8
Would definitely recommend!!!
Pros:

The location is great - you can take metro line U3 and get to the city center for around 15 minutes. It is also very convenient location if you want to visit Shönbrunn palace - under 20 minutes with the tram.

Cons:

The room was clean but the bathroom looked a bit old - tiles and bathtub seemed yellow. Also the slower was damaged and that irritated me a little.

2026-08-30 • via Nuitee
G
Gaby • solo_traveller • de
5
Pros:

Gute U-BAHN Anbindung

Cons:

Zimmer zur vierspurigen Straße, war sehr laut. Im Preis war keine Klimaanlage, keine Minibar enthalten. Nur gegen Aufpreis von 25 €.
Zimmer sind renovierungsbedürftig, Teppichboden etc.

Preis- Leistungsverhältnis nicht den Erwartungen entsprochen.

Mitarbeiter in der Bar sehr unkompetent!

2026-08-29 • via Nuitee
M
Martin • couple • at
10
2026-08-29 • via Nuitee
J
Joshua • couple • cr
10
Comfy, quiet and relaxing.
Pros:

The location, staff and a really comfortable room and bathroom.

Cons:

There was nothing wrong with it. The location was perfect for getting to restaurants, parks and other places in Vienna.

2026-08-29 • via Nuitee