Palace Hotel & Spa Buxton

Hotels
7.4 (14692 reviews)
Palace Road , Buxton , GB
+44 871 221 0253

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Beautiful building
Helpful staff
Cons:
Miserable reception staff
Tired rooms
Inconsistent breakfast quality

Categories

Cleanliness
6.79
Some rooms seemed dated and in need of refreshment.
Service
7.76
Staff were generally helpful, but there were some inconsistencies in reception staff.
Location
7.8
Hotel is in a prime position for visiting Buxton.
Room Quality
6.75
Some rooms were too small or cold, though upgrades were offered.
Amenities
7.28
Facilities are adequate but additional charges for dogs and pool use were unexpected.
Value for Money
7.24
Offers decent value with Groupon deals, but some services had extra charges.
Food and Beverage
7.29
Food quality is generally good but breakfast could be improved.
Overall Experience
8.26
Overall a great stay with several good points, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:17

Property Description

Luxurious Victorian Charm
Experience the grandeur of The Palace Hotel Buxton & Spa, located in the heart of Buxton. Indulge in a refreshing swim at the hotel's swimming pool or pamper yourself at the on-site beauty salon.

Modern Comforts and Convenience
Enjoy the blend of Victorian elegance and modern amenities with comfy rooms, a restaurant serving delectable dishes, and convenient parking facilities (additional cost).

Ideal Location for Leisure and Adventure
With the Cavendish Golf Club just 800 meters away and easy access to explore The Peak District's natural beauty, The Palace Hotel Buxton offers the perfect base for your leisure or adventure-filled getaway.

Book now to immerse yourself in luxury and convenience at The Palace Hotel Buxton & Spa.

Important information:

Please note that pets are not allowed in the Superior Twin Room, Superior Double Room, Suite and Superior Family Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Location

Guest Reviews

7.4
Based on 14692 reviews
Cleanliness: 6.79
Service: 7.76
Location: 7.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.29
Overall Experience: 8.26
D
David • solo_traveller • gb
10
Pros:

An amazing beautiful building.
Fantastic shower.
WiFi very good. Staff are very helpful and friendly.

2026-10-31 • via Nuitee
N
Neil • couple • gb
8
Great position & hood value.
Pros:

Great situation. Good price.

Cons:

Car parking.. after pauong for it, we had been out for the day we came back to find that it was fullI, I had to then keep going round till a spot became empty, just offer the same amount of tickets as you have spaces.
Strong smell of mould in bathroom.

2026-10-31 • via Nuitee
J
Janice • couple • gb
10
Great breakfast...... love the chanderliers.
Pros:

Second time we have stayed at The Palace hotel and loved it. So relaxing 😌 very comfortable TV room. Stayed with our mini schauzer who was made very welcome.
See you next year 👍😃

Cons:

Perhaps shouldn't allow very big dogs to stay 🤔

2026-10-31 • via Nuitee
S
Steven • couple • gb
10
Pros:

The location is perfect in the center of Buxton ideal for the opera house and the breakfast in the hotel was great

Cons:

Nothing

2026-10-31 • via Nuitee
C
CALLUM • family_with_children • gb
10
2026-10-31 • via Nuitee
T
Tim • couple • gb
9
2026-10-31 • via Nuitee
P
Penelope • couple • gb
10
2026-10-31 • via Nuitee
S
Sarah • couple • gb
10
Stunning building with a lot of history
Pros:

What a stunning historical building. My friend and I loved it. It meant a lot to her as she had last been there 34 years prior. It’s nicely located for the centre of Buxton and beds were comfy.

Cons:

Nothing. It’s a grand historical building and should be appreciated as such.

2026-10-31 • via Nuitee
B
Beddoes • extended_group • gb
8
Great stay but room for improvement.
Pros:

Location was great, big family room.

Cons:

Room wasn't ready at 3pm for check in time but we were offered complimentary swimming pool access for the remainder of our stay which saved a fair bit of money. I think this is a common occurrence.

Letting dogs stay in the hotel is good but some of the main corridors smelt terrible and had an over powering smell of cleaning agent. Also, corridors were filled with house keeping equipment most of the day which detracted from the nice building.

Bathroom was extremely small for a family room.

2026-10-31 • via Nuitee
C
Catherine • couple • gb
10
Total relaxation, a chance to unwind.
Pros:

Lovely seating areas to chat with family members. Nice Putdoor area.

2026-10-31 • via Nuitee
O
Ollie • couple • gb
2
Very nice … sort your front of house staff out in restraunt area
Pros:

The building itself and inside is really nice

Cons:

We had food in the hotel and we never got asked if our food was okay or we needed anything . We had to ask for our own drinks because the young lady never asked if we wanted drinks first which every waiter / waitress should do . Our chips were cold and hard . You should not have chefs in that kitchen not knowing how to cook chips . We had others from the hotel saying the food was really bad too .. kitchen staff was very unpleasant and the waiter who stormed out of the kitchen to come over to a table near by us after a inside joke made towards the food because it was really bad he needs a very good humbling or sacked for how unprofessional he was. Other than that the front desk / receptionist were very helpful and have no issues with them . Very unprofessional staff that need more training out the front .

Although we had a £60 room for the night we had very hard pillows . We had to go get our own because the pillows were like rocks .

Thanks

2026-10-31 • via Nuitee
P
Peter • couple • gb
9
Chamber maids work exceptionally hard to keep these tired old rooms clean and perfectly usable.
Pros:

Location

Cons:

Old fashioned, but well appointed

2026-10-31 • via Nuitee
D
DAVID • solo_traveller • gb
8
A good stay
Pros:

overall decor

Cons:

Chargng for car park

2026-10-31 • via Nuitee
T
Tom • family_with_children • dk
10
2026-10-31 • via Nuitee
L
Louise • family_with_children • gb
9
Amazing value in a gorgeous hotel
Pros:

Amazing! And they had good gluten free choices

Cons:

The pillows could have been softer

2026-10-30 • via Nuitee
D
David • solo_traveller • gb
10
A very comfortable and relaxing stay: staff very helpful, Breakfast good, venue is very clean.
Pros:

The location is superb, right at the centre of the town (I chose to come back here and have stayed a few times, I will definitely return again).
Facilities and the "feel" of the place is spot-on. Very well presented and very clean. Loved the ambiance and the way the building has been maintained.
I had Breakfast every morning: the food was very good, to a high standard and the restaurant staff were welcoming and very helpful.
Good room with plenty of space, clean and tidy.
Reception staff were very helpful and obliging, a very good customer-focus.

Cons:

Only one observation, and NOT a criticism in any way: no daily servicing of the room was a little surprising (I'm guessing it is a logistical/cost saving approach?) but not a problem.
No other issues to raise, the venue is perfect!

2026-10-30 • via Nuitee
A
Alan • couple • gb
9
Cons:

Faulty TV remote control, including a replacement.

2026-10-30 • via Nuitee
P
Pamela • couple • gb
9
Pros:

The setting. Car parking available. Beautiful interior.

Cons:

All fine

2026-10-30 • via Nuitee
W
Wilson • couple • gb
8
Pros:

Very comfy mattress, perfect location and satisfying breakfast.

Cons:

Carpark was full on arrival so had to sort elsewhere.
Not enough staff on front desk at arrival.
Window in the bathroom of room 213 needs replacing.

2026-10-30 • via Nuitee
A
Alan • couple • gb
7
Suitable for short stay
Pros:

Good location. Enjoyed breakfast. Easy check-in.
Lovely public areas

Cons:

Very small room. Large but old bathroom. Woken early by very noisy delivery lorries.

2026-10-30 • via Nuitee