Palace Hotel & Spa Buxton

Hotels
•
Britannia Hotels
7.4 (13715 reviews)
Palace Road , Buxton , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Beautiful building
Helpful staff
Cons:
Miserable reception staff
Tired rooms
Inconsistent breakfast quality

Categories

Cleanliness
6.79
Some rooms seemed dated and in need of refreshment.
Service
7.76
Staff were generally helpful, but there were some inconsistencies in reception staff.
Location
7.8
Hotel is in a prime position for visiting Buxton.
Room Quality
6.75
Some rooms were too small or cold, though upgrades were offered.
Amenities
7.28
Facilities are adequate but additional charges for dogs and pool use were unexpected.
Value for Money
7.24
Offers decent value with Groupon deals, but some services had extra charges.
Food and Beverage
7.29
Food quality is generally good but breakfast could be improved.
Overall Experience
8.26
Overall a great stay with several good points, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:17

Property Description

Luxurious Victorian Charm
Experience the grandeur of The Palace Hotel Buxton & Spa, located in the heart of Buxton. Indulge in a refreshing swim at the hotel's swimming pool or pamper yourself at the on-site beauty salon.

Modern Comforts and Convenience
Enjoy the blend of Victorian elegance and modern amenities with comfy rooms, a restaurant serving delectable dishes, and convenient parking facilities (additional cost).

Ideal Location for Leisure and Adventure
With the Cavendish Golf Club just 800 meters away and easy access to explore The Peak District's natural beauty, The Palace Hotel Buxton offers the perfect base for your leisure or adventure-filled getaway.

Book now to immerse yourself in luxury and convenience at The Palace Hotel Buxton & Spa.

Important information:

Please note that pets are not allowed in the Superior Twin Room, Superior Double Room, Suite and Superior Family Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs GBP 7 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

7.4
Based on 13715 reviews
Cleanliness: 6.79
Service: 7.76
Location: 7.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 7.29
Overall Experience: 8.26
J
john • couple • gb
9
Pros:

Good staff, good bar , good location

Cons:

Bathrooms need a bit of attention

2026-05-30 • via Nuitee
D
David • couple • gb
6
Hotel could do with a little care and attention, perhaps people who care!
Pros:

Location and the lounge / bar facilities

Cons:

Bedroom was ok, but basic. Breakfast was poor

2026-05-30 • via Nuitee
H
Henry • solo_traveller • gb
6
Pros:

Lovely old hotel. Room was clean and tidy.
Breakfast was above average. Good quality ingredients
Overall 7 out of 10

Cons:

Parking was additional £5 per 24hours
Mattress was very firm and squeaky. (Worn out)
TV did not work with remote

2026-05-30 • via Nuitee
S
Steve • family_with_children • gb
5
2026-05-30 • via Nuitee
I
Irene • couple • gb
5
Faded glamour really shows-dissppointing
Pros:

The location and gardens.

Cons:

The rundown nature of the building that is clearly in need of attention and investment.
Breakfast poor especially the offerings on the continental. Too little variety and the fruit option was out of a tin. No selection of cold meats/ cheeses. The displays were often empty- more checking of supplies is needed

2026-05-30 • via Nuitee
A
Aaron • couple • gb
8
2026-05-30 • via Nuitee
C
Clair • couple • gb
2
Nice building, shame about the restaurant and bar
Pros:

It’s an impressive building set in a lovely garden and great surroundings, it has an air of grandeur about it

Cons:

Despite the fact that it has a fantastic restaurant offering what appears to be a very varied menu they were unable to, or unwilling to serve anybody on a “room only rate “the night that I stayed there as they had a big party that were due to sit down a little later in the evening
When you’re told by a member of staff that’s in order to get an evening meal you’ll have to eat out of the restaurant you know that customer service isn’t high on their agenda and the air of grandeur that the building puts out it’s nothing more than a Façade
It was that bad. I checked out after 90 minutes of being there. An email was sent to their customer services expressing my disappointment and days later they still haven’t had the courtesy to reply which only goes to show how utterly appalling it really is.

2026-05-30 • via Nuitee
N
Natasha • solo_traveller • gb
7
Pros:

Location. Building and breakfast

Cons:

The bed was really uncomfortable and the pillow was rock hard.

The pool times aren't good for the weekend or on an evening for people arriving after work.

Wanted to use the sauna and it wasn't hot. I don't feel like it should be switched on and 9 when the doors open . I think it should be heated before hand ready for when the doors open.

2026-05-30 • via Nuitee
L
Luke • solo_traveller • gb
8
2026-05-30 • via Nuitee
C
carl • family_with_children • gb
9
Great value, great location, great staff.
Pros:

Just a stunning location - a really grand Victorian style hotel.

Cons:

The bathroom was a bit average , pillows a bit uncomfortable but nothing major. Was good value for money. Oh parking does cost £5 per night and to use the pool it’s £6

2026-05-30 • via Nuitee
J
Jane • couple • gb
10
Quality. fabulous price. interesting history of hotel connects the past to future.
Cons:

Would have liked a bath in room rather than a shower. So after a day's walking could have a soak. Not much if a problem though as you have the pool to relax in.

2026-05-30 • via Nuitee
R
Ruth • family_with_children • gb
8
Lovely break at this classic hotel.
Pros:

2nd stay here, fantastic building, will stay here every time we are in Buxton.

Cons:

Rooms are huge, staff are friendly.

2026-05-30 • via Nuitee
M
Marco • family_with_children • gb
7
2026-05-30 • via Nuitee
T
Tina • couple • gb
8
Lovely old hotel with bags of character. St
Pros:

Breakfast was OK but could have had more choice. Location and grounds were lovely.

Cons:

Breakfast could be better

2026-05-29 • via Nuitee
J
Joanne • couple • gb
7
Overall lovely place and stay but disappointed with the noisy workers
Pros:

Lovely hotel and location

Cons:

Very noisey people working. Was woken up twice before 8am.

2026-05-29 • via Nuitee
R
Rhule • solo_traveller • gb
4
2026-05-29 • via Nuitee
N
Nicola • couple • gb
9
.
Pros:

.

Cons:

.

2026-05-29 • via Nuitee
J
James • solo_traveller • gb
7
honestly
Pros:

location

Cons:

room no air con no fridge on hottest week of the year couldn't use spa on arrival one of the reasons we chose the hotel

2026-05-29 • via Nuitee
W
Wendy • couple • gb
6
Meh !!
Pros:

Shower was nice and powerful, pooch friendly. Girl at the bar area in front of the conservatory was run off her feet bless her. Give her some help, she was trying her hardest and doing a good job

Cons:

Bed hard, pillows hard, breakfast cold, conservatory where had breakfast was freezing.

2026-05-29 • via Nuitee
J
Janette • solo_traveller • gb
9
2026-05-29 • via Nuitee