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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Sauna
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Massage services
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Non-smoking throughout
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Shared lounge/TV area
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Paid WiFi
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Outdoor furniture
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Access to nearby indoor pool
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Golfing on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Victorian Charm
Experience the grandeur of The Palace Hotel Buxton & Spa, located in the heart of Buxton. Indulge in a refreshing swim at the hotel's swimming pool or pamper yourself at the on-site beauty salon.
Modern Comforts and Convenience
Enjoy the blend of Victorian elegance and modern amenities with comfy rooms, a restaurant serving delectable dishes, and convenient parking facilities (additional cost).
Ideal Location for Leisure and Adventure
With the Cavendish Golf Club just 800 meters away and easy access to explore The Peak District's natural beauty, The Palace Hotel Buxton offers the perfect base for your leisure or adventure-filled getaway.
Book now to immerse yourself in luxury and convenience at The Palace Hotel Buxton & Spa.
Please note that pets are not allowed in the Superior Twin Room, Superior Double Room, Suite and Superior Family Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 14 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in public areas and costs GBP 7 per 24 hours.
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Parking
Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.
Location
Guest Reviews
The Palace Hotel in Buxton is one of the most beautiful hotels I've ever stayed in. The hotel and the town is a reminder of times past that a lot of towns and cities can only be ashamed of in comparison to this place.
I've stayed there twice am am about to return for a third of many more times
Apart from the hotel been a cashless hotel There's nothing not to like so pointless in this box to fill out really
We were upgraded to a suite on arrival so that was great! Bed was comfy, great views and lots of space.
Nothing
Bar staff were very friendly and helpful
Weather was hot so room was as well
Its architecture
The restoration work that has been completed so well and the sense of history the moment you walk through the entrance. The staff were friendly and helpful and the hotel was convenient for the wonderful spa town
I thought access to the spa facility should have been included in the room rate
The place was nice nice location
If your disabled dont go
Disabled access is none existent you have to get off your scooter wheel chair to use the lifts
Location
It’s dated and tired and for the price, very basic rooms. Mine had an old shower curtain screwed up in the corner of the bathroom.
45 minute wait for food in restaurant
Pool closed due to heating not working
Everything
Nothing to fault
Location
No tea and coffee refills.
The building is beautiful and sensitively converted.
My room 212 did not have a USB point, other than on the tv, but this didn’t work unless the screen was on. The floor was very creaky - as a poor sleeper I was concerned about disturbing the people in the room below.
Staff we very helpful.
Location and cleanliness
I prefer a shower rather than a bath
Location
N/a
good breakfast although it ended a bit early
nobody told me that I needed to request my room to be cleaned.
Large room, beautiful old style hotel
Difficult access to the shower over the bathtub
A good selection including porridge
Lack of sockets in the room.
My wife and I, both of whom are disabled, stayed at the Palace Hotel Buxton on 10 June 2026. Unfortunately, our experience was extremely disappointing and left us feeling unwelcome.
I have never stayed at a hotel where disabled guests felt like an afterthought. The disabled entrance is located around the side of the building, with only a single sign at the front indicating where to go. After eventually finding the entrance, we discovered the door was locked and had to ring a bell for assistance.
We waited for several minutes in the pouring rain with no response. During this time, my wife was sitting on her mobility scooter getting soaked. We then went to the spa next door to seek help, only to find nobody available. When we eventually found a member of staff, we were told, "I can't leave the desk, but I'll open the door." By that point, we had already been left standing outside in the rain for several minutes.
The whole experience gave the impression that disabled guests are not properly considered or welcomed. Matters were made worse when we were told that mobility scooters could not be taken in the lift. My wife cannot walk any significant distance, so I would like to know what alternative you expected her to use.
The hotel's accessibility arrangements appear completely inadequate. When we raised our concerns, the manager's response was simply, "I'm sorry about that," which did little to address the seriousness of the issues we encountered.
I have never stayed anywhere that felt so inaccessible for disabled guests. The lack of consideration, poor access arrangements, and dismissive response from management made for a very upsetting experience.
1 awful stay especially if your in a wheel chair or use a scooter definitely not disabled friendly
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