Sandman Signature Sheffield Quays Hotel

Hotels
•
Sandman Hotel Group
8.1 (4175 reviews)
2 Furnival Road , Sheffield , GB

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Refurbished, modern rooms and public areas
Very clean rooms
Friendly, attentive staff
Great pool, gym and spa (sauna/steam)
Very comfortable beds and spacious rooms
Good location near amenities
Good food and cocktails
Family-friendly facilities (family rooms, balconies)
Cons:
Rooms not cleaned unless requested
Understaffed at breakfast / staff shortages
No air conditioning in some rooms
Pool can be crowded / issues with pool use
Leisure-centre changing rooms reported as grotty
Early morning construction noise
Broken or missing in-room items (coffee machine, complimentary water)
Breakfast quality/price and late start time for early departures

Categories

Cleanliness
8.4
Generally praised as very clean and modern in rooms and public areas; some reports of grotty leisure-centre changing rooms and occasional missed room cleaning unless requested.
Service
8
Staff frequently described as friendly, attentive and helpful (made a fuss of children, resolved issues); however there are consistent notes of understaffing (especially at breakfast) and limited visibility of staff at times.
Location
8.6
Multiple guests called the location great, convenient and near amenities (canal views mentioned).
Room Quality
8.3
Rooms noted as clean, modern, spacious with very comfortable beds and nice bathrooms; some wear-and-tear, basic in-room tech/TV and lack of air conditioning in some rooms.
Amenities
7.5
Strong amenities (pool, gym, spa, sauna/steam room) are a highlight, but issues include pool crowding, a pool full of men in one report, tired/choppy changing rooms, ongoing refurbishment and occasional broken equipment (coffee machine).
Value for Money
7.5
Mixed views: several guests called the stay fantastic value for the price, while others felt it was a bit expensive for what it offers (noting pricey breakfast and some missing extras).
Food and Beverage
8.3
Restaurant and tavern food received strong praise (some described it as superb) and bar cocktails were popular; breakfast quality, price and service received a number of complaints.
Overall Experience
8.2
Overall stays were mostly positive and enjoyable with many guests wanting to return; recurring negatives (noise, understaffing at times, cleaning/maintenance issues) tempered otherwise strong impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:24

Property Description

Luxurious Accommodation

The Best Western Plus Quays Hotel offers modern and stylish accommodation just a stone's throw away from Sheffield's vibrant city centre. Each bright bedroom is equipped with a large flat-screen TV, work desk, and a modern bathroom with complimentary toiletries, ensuring a comfortable stay for every guest.

Fantastic Amenities

Guests can enjoy a range of fantastic amenities, including access to the Health Club with an indoor swimming pool, fully equipped gym, sauna, and steam room. The hotel also boasts a swimming pool, complimentary Wi-Fi, a stylish restaurant, and a terrace with breathtaking views of the river and city.

Convenient Location

Conveniently located near Sheffield Arena and the railway station, with on-site parking available, the hotel is the perfect choice for both leisure and business travelers. Don't miss the chance to experience the Best Western Plus Quays Hotel - book your stay now for an unforgettable experience.

Important information:

Renovation work is done from 08:00 to 17:00 daily. The 2nd floor bedrooms are under renovation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SZD

Location

Guest Reviews

8.1
Based on 4175 reviews
Cleanliness: 8.4
Service: 8
Location: 8.6
Room Quality: 8.3
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8.3
Overall Experience: 8.2
N
Nixie • family_with_children • gb
8
Pros:

Modern rooms, nice reception area with bar, good location

Cons:

Nothing

2026-10-13 • via Nuitee
P
Phil • extended_group • gb
9
2026-10-12 • via Nuitee
S
Suzanne • extended_group • gb
10
Pros:

Rooms were clean and breakfast was nice.

Cons:

A man entering our room at 6.45am and when we complained and asked for a incident report to be sent to us, (still waiting)

2026-10-12 • via Nuitee
T
Telmo • solo_traveller • pt
10
Pros:

Beautiful hotel. A lot of attention to detail in the design of the rooms.

2026-10-12 • via Nuitee
J
Jade • couple • gb
1
2026-10-12 • via Nuitee
C
Clare • solo_traveller • gb
10
2026-10-11 • via Nuitee
L
Leigh • solo_traveller • ae
4
It was okay but they have some work to do.
Pros:

The bathroom had mould around the tap area, no bin in the bathroom. Toilet seat was to small for the toilet. For a hotel that has been renovated i would expect it to be better than what it was. I have also never stayed at a hotel that you have to request for the room to be serviced, this should be standard!

Cons:

See above comments. Bathrooms need reservation, showering over a bath is not ideal especially as one gets older.

2026-10-08 • via Nuitee
A
Alan • couple • gb
5
Fair but not brilliant,
Cons:

I was offered an upgrade to my room which I accepted and this was confirmed at a cost of £25, which I expected to pay on arrival.
When I arrived there was no upgrade for me, I was told this was because I had not payed the £25. This was most disappointing as I wanted the easy chairs that went with the upgrade.

2026-10-08 • via Nuitee
L
Louise • solo_traveller • gb
9
Pros:

Nice room and friendly staff

Cons:

Postcode on booking.com incorrect. Says S4 but actually S2.

2026-10-08 • via Nuitee
R
Roger • couple • gb
10
We visited Sheffield to see our Grandson. The Hotel was excellent.
Pros:

The Hotel was excellent & the location was ideal for easy access to the City Centre. We had an excellent meal in the evening & the staff were helpful.

Cons:

Nothing

2026-10-08 • via Nuitee
K
Kim • solo_traveller • gb
9
Pros:

It all was good

Cons:

Breakfast let it down

2026-10-08 • via Nuitee
J
Julie • solo_traveller • gb
8
Pros:

The rooms have been refurbished to a high standard. Very clean.

Cons:

Breakfast priced too high.

2026-10-08 • via Nuitee
P
Paul • family_with_children • gb
9
2026-10-08 • via Nuitee
A
Alexander • couple • gb
8
Really comfy bed and well renovated hotel, don’t have breakfast
Pros:

Great renovation and really comfy bed.

Cons:

The breakfast is dreadful value for money, £20 for a breakfast where the buffet isn’t stocked, the coffee is awful and it’s hard to find cutlery is unacceptable. Avoid breakfast and go out.

2026-10-07 • via Nuitee
M
Matteo • family_with_children • it
8
Pros:

Camera molto bella e ottimo ristorante dell'hotel

Cons:

Parcheggio hotel non prenotabile e da pagare a parte

2026-10-07 • via Nuitee
J
Jools • couple • gb
10
Great hotel
Pros:

The room (and entire hotel) was spotless. The room was spacious and cozy. The bed was so so comfortable. The staff were friendly and professional- this is the second time we have stayed here and it becoming our goto hotel for Sheffield

Cons:

There isnt a main light in the room which makes the rooms dark, didn't have breakfast. We are not morning people

2026-10-07 • via Nuitee
A
Abraham • couple • gb
7
2026-10-07 • via Nuitee
A
Abby • couple • gb
10
2026-10-07 • via Nuitee
I
Ivan • couple • gb
7
Pros:

Lighting wasn’t good

2026-10-07 • via Nuitee
J
Joanna • family_with_children • gb
8
Pleasant relaxing stay
Pros:

The Modern feel. Comfortable beds. Tasty breakfast

Cons:

Stayed on Level 5, took ages for the hot water to come through. Waitress in the Tavern who served us in the evening had no customers service skills.

2026-09-19 • via Nuitee