Mercure Gold Coast Resort

Hotels
•
Mercure
8 (2972 reviews)
Palm Meadows Drive , Gold Coast , AU
+61 7 5555 7700

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Free
Children allowed

Facilities

Parking
Restaurant
Meeting/banquet facilities
Bar
24-hour front desk
Tennis court
Fitness centre
Golf course (within 3 km)
Garden
Terrace
See all facilities

Review Highlights

Pros:
Friendly, helpful reception and staff (upgrades and conference support noted)
Good location (close to sports centre, convenient area for events)
Several guests reported clean or spotless rooms
Buffet breakfast praised by multiple guests
Onsite parking available
Main/front pool and spa well supplied with towels and welcoming
Reasonable price noted by some guests
Reception and conference service frequently highlighted
Cons:
Some food and restaurant reviews negative; buffet inconsistent and restaurant described as expensive/poor
Rooms can be very small for groups (3 people), limited seating and storage
Old/saggy mattresses and some maintenance issues (mouldy drains, missing lights)
Poor or inconsistent amenities (no dishwashing supplies, limited microwaves, missing rubbish bags, no toilet brush/sanitary bin)
Secondary/back pool neglected and lacked towels
Access problems: buildings separated, no lifts, long walks in rain to villas
Internet was reported as terrible by at least one guest
Bar service hours (no cocktails after 9pm) and some staff/service lapses noted
Coffee temperature and cleanliness of plates (water stains) reported as issues
Grounds and some resort areas described as tired and in need of renovation

Categories

Cleanliness
8
Rooms frequently described as clean or spotless by multiple guests, though some reports note mouldy drains and tired grounds around the resort.
Service
8.8
Staff repeatedly praised as friendly and helpful (reception, upgrades and conference service highlighted), with a few instances of unhelpful staff or limited bar service hours.
Location
9
Strong positive mentions — convenient location for conferences/sports centre and generally in a nice area; many guests found location a highlight.
Room Quality
7.2
Mixed to negative: some rooms comfortable and clean, but several complaints about small rooms for groups, old/saggy mattresses, difficult access (no lifts) and safety concerns with shower-over-bath.
Amenities
7.6
Inconsistent amenities: main pool and spa well-equipped but secondary pool neglected; limited in-room facilities (no dishwashing supplies, few microwaves, missing rubbish bags/towels) and occasional missing items (umbrellas).
Value for Money
8.2
Generally seen as reasonable by several guests, though a few felt it was a little pricey for short stays given maintenance and amenity issues.
Food and Beverage
7.2
Mixed but leaning negative: buffet breakfast praised by some but others found it average or poor (scrambled eggs, sausages); restaurant food criticized and coffee sometimes served lukewarm; bar/service hours also a complaint.
Overall Experience
8
Overall stays were positive for many (comfortable, good for conferences, friendly staff), but the experience is tempered by maintenance, access, amenity and food/service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Resort Experience

Stylish Modern Rooms: Each room at Mercure Gold Coast Resort boasts chic modern décor and a private balcony or patio offering stunning views of the gardens, pool, or golf course.

Abundant Amenities: With 2 outdoor pools, a fitness centre, sauna, and tennis courts, guests can indulge in ultimate relaxation and recreation. The poolside bar, on-site bar, and a la carte restaurant cater to all culinary desires.

Scenic Surroundings: Nestled within the picturesque Palm Meadows Golf Course, the resort provides a serene escape with easy access to various levels of accommodation. Conveniently located near Gold Coast's attractions, a stay at Mercure guarantees a memorable experience.

Book your stay at Mercure Gold Coast Resort for a perfect blend of luxury and leisure.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Location

Guest Reviews

8
Based on 2972 reviews
Cleanliness: 8
Service: 8.8
Location: 9
Room Quality: 7.2
Amenities: 7.6
Value for Money: 8.2
Food and Beverage: 7.2
Overall Experience: 8
M
Michelle • couple • au
9
2026-11-01 • via Nuitee
G
Geoff • couple • au
9
2026-10-31 • via Nuitee
N
narelle • solo_traveller • au
7
Comfortable and clean . Great for a 1 night stay . As a resort it needs to renovate .
Pros:

Situated in a nice area. The price was reasonable .

Cons:

It was a bit old fashioned . It needs a face lift

2026-10-31 • via Nuitee
S
Sian • family_with_children • au
10
2026-10-31 • via Nuitee
B
Brooke • family_with_children • au
8
2026-10-31 • via Nuitee
K
Kate • family_with_children • au
9
Mecure Resort
Pros:

Clean and tidy

Cons:

That if we had a coffee or tea, there were no facilities or dishwashing liquid or cloths to wash up the cups

2026-10-31 • via Nuitee
L
Lesley • family_with_children • au
5
Pros:

It was ok.

Cons:

3 people in a room
Very small room and table
Not enough chairs.
Internet was terrible.
The food was not great either.
The breakfast was not that nice. The scrambled eggs were sloppy. The little sausages were not great.

2026-10-31 • via Nuitee
D
Dawn • family_with_children • au
7
Pros:

The friendly reception staff
Onsite parking

Cons:

Not being able to order a cocktail after 9pm especially when we had attended an event that finished at 9pm on a Friday night

2026-10-31 • via Nuitee
L
Lesley • couple • au
6
Adequate
Pros:

The staff were wonderful. The food in the restaurant and cafe was very good. The room was spotless. Public areas are well presented,

Cons:

The mattress was old and saggy. Access is difficult to the rooms on the 1st and 2nd floor. Access to the accommodation from reception and garage is out in the open as are the staircases to the rooms. Not good in a tropical area. The drains in the bathroom smell of mould. There is the basic tea and coffee but nothing else in the room. The only microwave in the whole complex is in reception and the room was blocked off while we were there. We were told umbrellas were in the room for our use, they were missing. No toilet brush or sanitary bin in the bathroom.
The grounds around the resort accommodation is very tired.

2026-10-30 • via Nuitee
M
Mani • couple • au
10
Pros:

Pool

Cons:

Nothing

2026-10-29 • via Nuitee
V
Venitta • couple • au
5
Pros:

Location

2026-10-29 • via Nuitee
S
Sivaseelan • couple • au
6
Pros:

Very standard. Staff not helpful. No explanation about the buffet for the first comers. Coffee from the machine is not hot. Luke warm. Plates are not wiped straight from the dishwasher with water stains.

2026-10-29 • via Nuitee
S
Silvia • family_with_children • au
8
Pros:

Great location for us as it's close to the sports center. Buffet breakfast was great.

2026-10-29 • via Nuitee
M
Moe Roa • solo_traveller • au
5
IT WAS COMFORTABLE AND GOOD PLACE TO GO FOR SOME ALONE TIME AND RELAXING
Pros:

ROOM WAS CLEAN BUT NO RUBBISH BAGS FOR THE BIN IN BATHROOM BED WAS COMFORTABLE BREAKFAST WAS EXCELLENT NO LIGHT IN BATHROOM. I USED THE THE POOL OUTSIDE WHERE I STAYED BUT IT LACKED COMFORT AND CARE LOOKED VERY SAD AND NO TOWELS ALSO. THE FRONT POOLS WAS BEAUTIFULL HAD EVERYTHING AND WELCOMING AND LOTS OF TOWELS TO USE. I ENJOYED THE SPA POOL.

Cons:

JUST THAT THE POOL OUT THE BACK NEARER THE GOLF COURSE COULD DO WITH ALOT OF CARE AND MAKE SURE ALL LIGHTS ARE GOING IN ROOMS. THOUGHT IT WAS STILL A LITTLE PRICEY FOR ONE NIGHT OTHER THAN THAT IT WAS GOOD

2026-10-27 • via Nuitee
G
Gaurav • solo_traveller • au
9
2026-10-27 • via Nuitee
F
Fiana • solo_traveller • au
1
Cons:

Food in the expensive restaurant was terrible, buffet breakfast expensive and very average. My room was in a villa, quite a walk from the main building, not great in the rain and also being a woman alone at night.

2026-10-26 • via Nuitee
S
Sylvia • solo_traveller • au
7
Pleasant stay but disappointed considering a Mercure resort.
Pros:

The location was close to where we had to go. The room was clean and beds comfortable. The breakfast was quite good.

Cons:

The shower over the bath quite dangerous. Each building was separate and had 3 levels and no lifts. You had to walk outside along the path to underground car park and 2 blocks to our building 5. It was pouring rain the three days we were there so got quite wet when going to main building and to car park. The shampoo and shower soap didn’t work and not fixed even though I reported twice.

2026-10-24 • via Nuitee
S
Sylvia • couple • au
8
2026-10-24 • via Nuitee
C
Charmaine • couple • au
6
2026-10-24 • via Nuitee
E
Elizabeth • couple • au
9
2026-10-23 • via Nuitee