Holiday Inn Express & Suites Chicago West - St Charles by IHG

Hotels
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Holiday Inn Express
8.7 (359 reviews)
155 38th Avenue , Saint Charles , US
+1 630-587-6564

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Great location
Good breakfast varieties
Cons:
Issues with cleanliness
High price for some amenities

Categories

Cleanliness
7.94
Several reviews mention issues with cleanliness, particularly in the rooms and bathrooms.
Service
9.41
Most reviews praise the staff for being very friendly and accommodating.
Location
9.45
Reviews consistently emphasize the great location near restaurants and convenience.
Room Quality
8.4
Generally positive sentiment, with some concerns about maintenance and cleanliness.
Amenities
8.43
Some mentions of good breakfast options, though some amenities were highlighted as needing improvement.
Value for Money
7.89
Comments indicated that some felt the pricing was high relative to the experience.
Food and Beverage
8.94
Multiple positive mentions regarding the breakfast and overall food options.
Overall Experience
9.11
The overall experience was reported as good, with various highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:13

Property Description

Convenient Location
This St. Charles, Illinois hotel is conveniently situated across from the Charlestowne Mall, perfect for shopping enthusiasts. Explore the nearby attractions with ease.

Comfortable Accommodations
Relax in well-equipped guest rooms featuring cable TV, free Wi-Fi, a microwave, and a fridge. Enjoy a comfortable stay with all the necessary amenities at Holiday Inn Express Saint Charles.

Delightful Amenities
Start your day with a delicious continental breakfast including waffles and fresh fruit. Unwind with free coffee and cookies in the lobby. Take advantage of the fitness center and launderette facilities during your stay.

Book your stay now at Holiday Inn Express Saint Charles for a memorable and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that the hot tub and pool are currently closed until further notice. Additionally, the property is undergoing construction during business hours. The property apologizes for any inconveniences or disturbances this may cause.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.7
Based on 359 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 8.94
Overall Experience: 9.11
J
JOSEPH • couple • us
10
2026-09-18 • via Nuitee
R
Robert • solo_traveller • us
6
2026-09-16 • via Nuitee
F
Faith • solo_traveller • us
7
2026-09-13 • via Nuitee
R
REBECCA • family_with_children • us
8
2026-09-08 • via Nuitee
M
Matthews • solo_traveller • us
7
It was good for what I needed I was barely in the room anys
Pros:

Seemed clean

Cons:

Not a lot of time for late risers to eat breakfast. Staff seemed ok. Room was alright

2026-09-08 • via Nuitee
J
Jakious • couple • us
8
2026-09-05 • via Nuitee
J
Jeffrey • couple • us
3
Disappointed
Pros:

It was close to the event we attended.

Cons:

The room smelled like cigarette smoke, the water pressure in the shower was slightly more than a trickle. The staff did NOT service our room and when we called the front desk they said they would service it tomorrow, we checked out “tomorrow” the next day.

2026-08-31 • via Nuitee
M
Manuel • couple • us
2
2026-08-22 • via Nuitee
O
Olivia • couple • us
10
Would recommend
Pros:

Clean, great size room. Good breakfast! Bed was very comfortable

2026-08-18 • via Nuitee
S
Sara • extended_group • us
9
2026-08-15 • via Nuitee
A
AJM • solo_traveller • us
9
2026-08-14 • via Nuitee
I
Issa • family_with_children • us
8
2026-07-24 • via Nuitee
Y
Yussuf • family_with_children • us
8
Pros:

Everything

2026-07-20 • via Nuitee
C
Casey • couple • us
8
2026-07-20 • via Nuitee
Y
Yussuf • family_with_children • us
7
Pros:

smell of coffee in the morning

Cons:

none at this time

2026-07-10 • via Nuitee
A
Amanda • couple • us
8
2026-06-14 • via Nuitee
A
Anthony • family_with_children • us
8
2026-06-10 • via Nuitee
B
Brad • family_with_children • us
9
2026-06-10 • via Nuitee
R
Richard • couple • us
8
2026-06-10 • via Nuitee
B
Bodo • solo_traveller • ch
8
Good hotel. friendly staff
Pros:

Good Hotel. I only stayed one night but was satisfied.

2026-05-25 • via Nuitee