ABode Canterbury

Hotels
•
Brownsword Hotels
7.8 (3622 reviews)
30-33 High St , Canterbury , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Convenient location
Polite staff
Good breakfast
Cons:
Outdated room decor
Heating issues
Musty smell in some rooms

Categories

Cleanliness
7.55
There were mentions of cleanliness issues, particularly with outdated decor in some rooms.
Service
8.55
Hotel staff were very polite and helpful, contributing positively to the experience.
Location
9.05
Guests frequently mentioned the excellent and convenient location.
Room Quality
7.05
Room quality was criticized for being a bit outdated and having issues like cold bathrooms.
Amenities
7.55
Amenities were mentioned but had some shortcomings, such as a lack of fridges and heating.
Value for Money
7.05
Some guests felt that the prices did not match the quality of rooms and services.
Food and Beverage
7.55
Food quality was highlighted positively, though some criticism existed for the breakfast service.
Overall Experience
8.05
Overall experience was good, with positive sentiments outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 09:22

Property Description

Historic Location and Award-Winning Dining
Nestled within Canterbury’s ancient city walls, ABode Canterbury stands a stone's throw away from the iconic Canterbury Cathedral. Indulge in the culinary delights of the award-winning County Restaurant and unwind with creative drinks at the lively cocktail bar.

Luxurious Accommodation
Experience luxury at its best in the elegant rooms of Abode Hotel Canterbury. Each room boasts a lavish en-suite bathroom with a rejuvenating monsoon shower, a flat-screen TV with satellite channels, and complimentary Wi-Fi. Enjoy a cup of tea with the provided facilities and pamper yourself with bespoke luxury toiletries.

Vibrant Surroundings and Attractions
Immerse yourself in the vibrant atmosphere of the pedestrianised High Street, surrounded by charming shops and cafés. Explore the nearby Canterbury Tales attraction or take a short drive to the Dover Docks. Your unforgettable Canterbury experience awaits at ABode Canterbury.

Important information:

Parking is available for GBP 25 per day on a first come first served basis. Parking is limited.

The hotel is located on the pedestrianized High Street, with access by car at Stor Street. Please notify the hotel in advance if you require disability access.

If using a Sat Nav, please enter postcode CT1 2NR.

If the car park is full, then there are council car parks around the city or park and ride locations available. Please feel free to take your luggage to the reception desk, which will happily look after it while you park your car.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Guests who are making a reservation on behalf of another guest must contact the property.

When booking 5 rooms or more, or 10 room nights or more, different policies and additional supplements may apply.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 18 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 3622 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 7.05
Amenities: 7.55
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 8.05
6
667ClaireB • Couples • Falkirk, Falkirk District, Scotland
6
Shabby chic. Needs an upgrade.
Pros:

The hotel is brilliantly placed right in the middle of Canterbury. The room was spacious and clean, however, the room was a bit tired with peeling wall paper and threadbare carpet. The staff were helpful and friendly. Selected a rate with breakfast included but that was just a tea or coffee and a bowl of cereal. Everything else, including croissants, cooked breakfast etc
Which felt a bit of a rip off. Decided not to pay for breakfast after we had paid already. Would recommend after some TLC
And breakfast included.

2026-06-20 • via Tripadvisor
M
michele • solo_traveller • it
8
2026-06-20 • via Nuitee
L
Linda • couple • gb
7
enjoyable
Pros:

staff were good and attentive, shower baths are a bit old worldy. Wooden step at bathroom entrance could be problematic in the middle of the night. but overall not bad

Cons:

the inclusive breakfast was not very exciting, croissant arrived warm but with soggy mid to bottom section

2026-06-20 • via Nuitee
E
Esther • couple • gb
6
Pleasant but needs but lazy.
Pros:

I liked the position of the hotel and the fact that despite being in the centre,it was quiet. The room was large and reasonably well equipped and staff were friendly and helpful.

Cons:

The housekeeping was poor. The lighting in the bathroom dim. The magnifying mirror broken and placed so high it was useless for most women.
The sofa was stained badly. The TV was not smart and no other possible film hire.

2026-06-20 • via Nuitee
T
TSUJI • solo_traveller • sg
7
2026-06-19 • via Nuitee
R
Robert • solo_traveller • gb
10
Pros:

Great location, lovely staff

2026-06-19 • via Nuitee
S
Steven • couple • gb
6
Pros:

The hotel was clean and room comfortable and well presented

Cons:

Awful parking arrangements and £25 fee for one night

Surprisingly limited and poor continental breakfast included apparently in the price. Poor table right by the door for said breakfast, while there were plenty of nicer tables free… you simply don’t want to complain, just have a nice pleasant experience.

The reason the Hotel gets such a low grade is that it promises to be so much more with this location and scope an appointment of the rooms. But it’s just an awkward location with very little to commend it for a revisit.

Improve the parking and improve the breakfast would help.

2026-06-19 • via Nuitee
P
Paula • couple • gb
9
Great place with central location & lovely cocktails too !
Pros:

Great location & room was quiet & had A/C which was great

Cons:

Breakfast was included but was only continental

2026-06-19 • via Nuitee
M
MacDonald-Bell • couple • gb
8
2026-06-18 • via Nuitee
O
Owen • couple • gb
10
2026-06-18 • via Nuitee
B
Bikash • couple • gb
7
Good for the value.
Pros:

Excellent location! Right in the town centre. Very friendly staff. Was an hour early yet still was able to check in. Clean space and quite spacious.

Cons:

Bathroom door wouldn’t lock unfortunately. Breakfast option was very limited. Although we paid for the breakfast, it was only light bites that were included (maybe it would have been nice to be specified), we did have to buy hot food.

2026-06-18 • via Nuitee
A
Anita • couple • nl
10
2026-06-18 • via Nuitee
C
Chicheta • extended_group • gb
4
Not Great!!
Pros:

The reception and bar staff were fantastic. The man playing the piano in the bar was good! Perfect location! Unfortunately, these were the only things that were likable about this hotel.

Cons:

1. When I pulled the covers back to get into the bed, there was a dried blood stain on the duvet cover. As it was so late, i doubted housekeeping would have been available to change the offending item, so i flipped the cover over.

2. Bathroom needed some TLC, there was mould all around the bath. Additionally the toilet seat was stained. By stained, it was clean, it was very grubby looking with a brownish tinge, needs to be replaced to make the bathroom feel fresher.

3. This is not something the hotel could help but the noise levels in the in hotel room, when people retire to their rooms after a night out was exceptionally loud. You can hear every word that was said or even shouted. Gave me and my friend hostel vibes. The sound proofing around the door needs to be improved, however that said, do not believe this was any present as when the light was off in the bedroom, you could see clearly the light from the landing area.

2026-06-18 • via Nuitee
A
Alastair • solo_traveller • gb
9
Pros:

We paid a supplement for our dog, and were pleasantly surprised to find a dog bed and feeding bowl provided.
The location was excellent and it was very good value

Cons:

There was a little confusion over charging for breakfast, but it was resolved very quickly

2026-06-17 • via Nuitee
M
markus • couple • de
8
Pros:

Direct in the City.
Breakfastroom

2026-06-17 • via Nuitee
G
Gemma • family_with_children • gb
7
2026-06-15 • via Nuitee
J
Jason • couple • gb
5
Great location. However, overpriced and cooked breakfast should be included for the amount paid.
Pros:

Great location. Hotel was ok. Very friendly and helpful staff. Room had some wear and tear and needed minor repairs but was otherwise comfortable and clean. Good bed size.

Cons:

Paid the additional supplement to Booking.com to include breakfast. However, the hotel then indicated that this only included a hot drink, a juice and one item from the poor/limited cold food selection. Cooked breakfast incurred an additional charge. if this was known in advance i would not have paid for the breakfast as part of the booking as it was not worth the money. As it was, we paid for the cooked breakfast and that was very disappointing too. Save your money on the breakfast, lots of places close by you can get better for the same amount.

2026-06-15 • via Nuitee
D
denise • couple • gb
9
Very enjoyable and all staff very nice and helpful
Pros:

Location good Very clean and comfortable

Cons:

Quite a walk from carpark if yr a bit infirm

2026-06-15 • via Nuitee
A
Andrew • solo_traveller • gb
7
Pros:

Location, staff.

Cons:

Breakfast. I expect that when I've paid for 'Breakfast included' I would be offered hot food (as I was when I last stayed here in Nov25). Despite the room being £18 more, we were dismayed to find that only a light continental breakfast is now included. Nothing hot. All of the hot options eg cooked breakfast, eggs etc are all chargeable.
Bear in mind this is not a buffet breakfast as one gets in most hotels, it is table service. There is unlimited coffee to be fair, and some standard/basic cereals (cornflakes and rice Krispies) and seasonal fruit (apples and bananas) but everything else is table service and chargeable...
A real shame because this is otherwise a lovely hotel to stay at. Shrinkflation at its worse.

2026-06-15 • via Nuitee
A
Andrea • couple • gb
9
2026-06-14 • via Nuitee