Windsor Excelsior Copacabana

Hotels
•
Windsor
8.4 (4309 reviews)
Avenida Atlântica, 1800 , Rio de Janeiro , br

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food quality
Beautiful views
Cons:
Cleanliness issues
Old and outdated rooms
High price for quality

Categories

Cleanliness
7.9
Complaints about mold and lack of cleanliness in several areas.
Service
8.4
Generally friendly staff, but some inconsistency in service and responsiveness.
Location
9.4
Repeatedly mentioned as excellent and unbeatable.
Room Quality
7.4
Rooms described as outdated with issues such as poor air conditioning.
Amenities
8.4
Amenities present but some aspects, like breakfast and pool size, need improvement.
Value for Money
7.9
Comments suggest pricing may not match hotel condition and offerings.
Food and Beverage
8.9
Food rated highly in terms of quality, enjoyable dining experience.
Overall Experience
8.9
Overall positive experience overshadowed by a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:33

Property Description

Breathtaking Views and Luxurious Amenities

Panoramic Ocean Views: Windsor Excelsior offers stunning views of Copacabana beach and the iconic Sugarloaf mountain, providing a picturesque backdrop for your stay.

Rooftop Retreat: The rooftop terrace boasts a refreshing pool, a stylish bar, and a well-equipped gym, allowing guests to relax while taking in the mesmerizing scenery.

Elegant Rooms and Culinary Delights

Tasteful Accommodations: The rooms at Windsor Excelsior are tastefully decorated, spacious, and bright, offering modern amenities such as air conditioning, cable TV, WiFi, and minibar. Some rooms even feature sea views and a luxurious hot tub.

Culinary Excellence: Indulge in a tropical breakfast overlooking the sea, and savor Brazilian and international specialties for lunch and dinner at the on-site restaurant.

Wellness and Convenience

Relaxation Oasis: Unwind at the dry and steam sauna units located next to the fitness center, providing the perfect rejuvenating experience after a day of exploration.

Ready to experience luxury and comfort by the beach? Book your stay at Windsor Excelsior Copacabana now!

Important information:

* The hotel offers rates with or without breakfast.

* Note that breakfast prices available at the time of booking are prices per day and per person.

* Please note the booking confirmation voucher. If the voucher informs that there is no meal plan linked to the reserved room, it means that the reservation does not include breakfast. In this case, this service is available as an extra service and must be paid directly at the hotel. Costs are charged per day and per person.

* Please note that the 10% service fee is not included in the reservation price and is charged at check-in for reservations with a refundable policy or charged at any time for reservations with a flexible/nonrefundable policy.

* The hotel reserves the right to charge the entire stay including 10% service charge at any time after booking in cases of flexible/nonrefundable policy.

* Regarding the request for reversals of undue charges, the guest must contact the hotel directly.

* The hotel accepts cash (in cash), debit card (national cards) or credit card (Visa, Mastercard, Amex and Elo - national or international) as payment methods. We do not accept checks as a form of payment.

* In cases of payment in installments, only credit cards issued in Brazil will be accepted. Extra hosting costs cannot be paid in installments under any circumstances.

* Crib or extra bed are available subject to hotel availability. Only in cases of reservations made for a triple room, crib or extra bed is confirmed.

* According to art. 82 of the Statute of the Child and Adolescent, accommodations of minors under 18 requires the accompaniment of a parent or legal representative. The minor must present the identity card or birth certificate as well as written authorization from those responsible and authenticated by a notary.

* Arrivals expected in the morning, before the regular check-in time (ECI), pre-registration will be necessary, which guarantees the availability of the apartment upon the guest's arrival and will imply a full charge of one more night. For check-outs before 6:00 pm, we will charge an additional 50% (LCO) of the full daily rate and 100% (LCO) for departures after 6:00 pm. Prior consultation with the hotel regarding availability is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 4309 reviews
Cleanliness: 7.9
Service: 8.4
Location: 9.4
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.9
Food and Beverage: 8.9
Overall Experience: 8.9
E
Emrah • solo_traveller • tr
3
Look for an alternative
Pros:

Only the location

Cons:

So old, not renovated, remained from 80s. Staff is not friendly, no drinking water in the rooms.

2026-05-23 • via Nuitee
G
GIOVANNI B • couple • pa
5
AGRADABLE
Pros:

BUEN BUFFETT.. NO LO CAMBIARON EN LOS 5 DIAS QUE DESAYUNAMOS EN EL HOTEL

Cons:

PISCINA NO ESTA CLIMATIZADA.. ???
HUBO AMBIENTE FRIO EN NUESTRA ESTADIA..
SAUNA Y VAPOR BIEN
GYM REDUCIDO
NOS COBRARON MAS DE LO CALCULADO POR EL APP DE BOOKING POR LAS 6 NOCHES SOLICITADAS

2026-05-22 • via Nuitee
C
Claudia • extended_group • uy
6
Muy buena ubicacion en Copacabana
Pros:

La ubicación es muy buena. La terraza/roof top es muy linda y con una vista espectacular de Copacabana. Ideal para relajarse y tomar un cocktail luego de un largo día de paseos por la ciudad.

Cons:

Inicialmente estábamos en el piso 12 y tuvimos que pedir cambio de habitación porque a las 6 de la mañana había golpes muy fuertes en la terraza. La nueva habitación, en el piso 10, no era tan grande pero era mas silenciosa.
Al salir nos cobraron un consumo de papas Pringles que nunca abrimos nosotros. Evidentemente alguien las dejo abiertas antes o durante nuestra estadía y nosotros ni cuenta nos dimos hasta que nos las mostraron y nos cobraron durante el check-out.

2026-05-21 • via Nuitee
M
Matheus Lamounier • couple • br
10
2026-05-21 • via Nuitee
P
Paulo • couple • br
8
2026-05-20 • via Nuitee
C
Carina Erica • solo_traveller • ar
6
Pros:

Nada

Cons:

Todo

2026-05-19 • via Nuitee
F
Fernando • solo_traveller • de
4
2026-05-19 • via Nuitee
I
IVANA • extended_group • br
8
2026-05-19 • via Nuitee
M
Mariano Javier • couple • es
8
Pros:

Ubicación

Cons:

Instalaciones un poco viejas

2026-05-18 • via Nuitee
H
HENZI • solo_traveller • ch
10
Pros:

Das Wimmempoll, und das münes sher gut. (Esse sehr gut) teuer aber sehr 👍

Cons:

🤨Ober das Wsimmempoll viel Lärm abends Später.. 0. 2. Uhr bilisch Spiel. Das habe ich nicht gern, niemanden das stört

2026-05-18 • via Nuitee
M
Martine • extended_group • fr
6
Peu mieux faire
Pros:

L emplacement

Cons:

Personnel a l accueil pas agréable ne nous aide en rien il faut se débrouiller par nous même

2026-05-17 • via Nuitee
D
De Freitas • couple • br
8
2026-05-16 • via Nuitee
C
claudiana • family_with_children • ar
10
2026-05-16 • via Nuitee
R
RONIE • solo_traveller • br
9
Pros:

Pegue um quarto com vista da praia e você será feliz

2026-05-16 • via Nuitee
B
Bruno • solo_traveller • br
10
2026-05-15 • via Nuitee
A
Angelo • couple • it
10
Pros:

PERSONALE SEMPRE DISPONIBILE E SORRIDENTE. PRIMA COLAZIONE COMPLETA DI TUTTO, ANCHE IL RISTORANTE LORO FUNZIONA BENE. STANZE OTTIME E PULITISSIME CON UN REFERENTE SUL PIANO. TUTTO PERFETTO.

2026-05-15 • via Nuitee
C
Caroline • family_with_children • be
7
Rio zalige bestemming ☺️
Pros:

De locatie was héél goed,dicht bij alles. Ontbijt was ok.

Cons:

Het onthaal aan de receptie bij aankomst viel enigszins tegen. We werden verplicht tot self-check-in, kregen geen mogelijkheid tot later betalen bij uitcheck (geen gebruik kunnen maken van kamernummer bij bestellingen aan de bar) terwijl andere klanten dit wel konden.

2026-05-15 • via Nuitee
G
Guillermo • couple • ar
10
Confortable
Pros:

La atención del personal

Cons:

La zona de la pileta, muy básica.

2026-05-15 • via Nuitee
G
Giseli Pirola Silva • couple • br
10
Voltarei e super indico!
Pros:

Localização, quarto amplo e limpo.
Café da manhã.
Simpatia dos funcionários.

2026-05-14 • via Nuitee
R
Ricardo • couple • cl
10
2026-05-14 • via Nuitee