Windsor Excelsior Copacabana

Hotels
•
Windsor
8.3 (4523 reviews)
Avenida Atlântica, 1800 , Rio de Janeiro , BR
+55 21 2195-5800

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (front-line Copacabana, great views)
Friendly and attentive reception/housekeeping staff
Good breakfast
Spacious rooms (when not renovated)
Rooftop pool and bar with nice views
Generally clean rooms
Cons:
Rooms and bathrooms are dated/need renovation
Small/misleading pool and limited gym/sauna
Occasional bad experiences with bar/terrace staff
Noise and some bad odors reported in certain rooms
No/limited parking and occasional check-in complications
Value for money perceived as poor by some guests

Categories

Cleanliness
7.6
Mixed: many guests report rooms and public areas as clean, but several reviews mention strong odors (urine), very old bathrooms and occasional maintenance issues affecting perceived cleanliness.
Service
9.4
Generally praised: multiple comments highlight friendly, attentive reception and housekeeping staff; isolated incidents reported (rude bar/terrace staff and a few brusque employees) but overall service is a strong positive.
Location
9.8
Outstanding: repeatedly described as front-line Copacabana with excellent views and very convenient position; location is the hotel's strongest point.
Room Quality
7
Spacious in many cases but noticeably dated: frequent comments about old fixtures, small/old TVs, worn bathrooms and occasional problems (doors that don't close). Rooms need renovation.
Amenities
7.2
Mixed: rooftop pool and views praised but pool is small and photos considered misleading; gym is poorly equipped and sauna is very limited; overall amenities exist but are modest and aging.
Value for Money
6.6
Perceived as below expectations by several guests: photos can be misleading, some say price does not match condition/offerings; cost/benefit often criticized.
Food and Beverage
8.8
Breakfast frequently praised as very good; overall F&B positive for breakfast, though service at the terrace/bar received complaints in a few incidents.
Overall Experience
10
Overall very positive for many guests due to unbeatable location, generally helpful staff, good cleanliness in most cases and strong breakfast offerings; the main negatives (aging rooms, small amenities and occasional staff incidents) impact some stays but do not dominate overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Breathtaking Views and Luxurious Amenities

Panoramic Ocean Views: Windsor Excelsior offers stunning views of Copacabana beach and the iconic Sugarloaf mountain, providing a picturesque backdrop for your stay.

Rooftop Retreat: The rooftop terrace boasts a refreshing pool, a stylish bar, and a well-equipped gym, allowing guests to relax while taking in the mesmerizing scenery.

Elegant Rooms and Culinary Delights

Tasteful Accommodations: The rooms at Windsor Excelsior are tastefully decorated, spacious, and bright, offering modern amenities such as air conditioning, cable TV, WiFi, and minibar. Some rooms even feature sea views and a luxurious hot tub.

Culinary Excellence: Indulge in a tropical breakfast overlooking the sea, and savor Brazilian and international specialties for lunch and dinner at the on-site restaurant.

Wellness and Convenience

Relaxation Oasis: Unwind at the dry and steam sauna units located next to the fitness center, providing the perfect rejuvenating experience after a day of exploration.

Ready to experience luxury and comfort by the beach? Book your stay at Windsor Excelsior Copacabana now!

Important information:

* The hotel offers rates with or without breakfast.

* Note that breakfast prices available at the time of booking are prices per day and per person.

* Please note the booking confirmation voucher. If the voucher informs that there is no meal plan linked to the reserved room, it means that the reservation does not include breakfast. In this case, this service is available as an extra service and must be paid directly at the hotel. Costs are charged per day and per person.

* Please note that the 10% service fee is not included in the reservation price and is charged at check-in for reservations with a refundable policy or charged at any time for reservations with a flexible/nonrefundable policy.

* The hotel reserves the right to charge the entire stay including 10% service charge at any time after booking in cases of flexible/nonrefundable policy.

* Regarding the request for reversals of undue charges, the guest must contact the hotel directly.

* The hotel accepts cash (in cash), debit card (national cards) or credit card (Visa, Mastercard, Amex and Elo - national or international) as payment methods. We do not accept checks as a form of payment.

* In cases of payment in installments, only credit cards issued in Brazil will be accepted. Extra hosting costs cannot be paid in installments under any circumstances.

* Crib or extra bed are available subject to hotel availability. Only in cases of reservations made for a triple room, crib or extra bed is confirmed.

* According to art. 82 of the Statute of the Child and Adolescent, accommodations of minors under 18 requires the accompaniment of a parent or legal representative. The minor must present the identity card or birth certificate as well as written authorization from those responsible and authenticated by a notary.

* Arrivals expected in the morning, before the regular check-in time (ECI), pre-registration will be necessary, which guarantees the availability of the apartment upon the guest's arrival and will imply a full charge of one more night. For check-outs before 6:00 pm, we will charge an additional 50% (LCO) of the full daily rate and 100% (LCO) for departures after 6:00 pm. Prior consultation with the hotel regarding availability is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Location

Guest Reviews

8.3
Based on 4523 reviews
Cleanliness: 7.6
Service: 9.4
Location: 9.8
Room Quality: 7
Amenities: 7.2
Value for Money: 6.6
Food and Beverage: 8.8
Overall Experience: 10
M
Marc • family_with_children • ie
7
Okayish hotel at a great location
Pros:

Very friendly and attentive stuff
Great location
Spacious rooms

Cons:

Rather complicated and inefficient check-in process (first self check-in scanning a QR code at the reception desk only to then have a second check in with the hotel staff that took some time?)

Outdated rooms

2026-10-30 • via Nuitee
J
Josenilson • couple • br
10
2026-10-30 • via Nuitee
H
Horacio • family_with_children • bo
9
2026-10-30 • via Nuitee
Z
Zukauskas • solo_traveller • ar
9
El Frigobar de la Habitacion
Pros:

La ubicación

Cons:

El frigobar hacía un ruido que no dejaba dormir !!!

2026-10-30 • via Nuitee
M
Michael • couple • de
7
Großes, schönes Zimmer mit Top-Aussicht und Top-Lage, sehr in die Jahre gekommen und mäßig verwaltet
Pros:

Lage, großes Zimmer mit guter Aussicht

Cons:

Alles sehr in die Jahre gekommen. Sauna nur für 2 Personen

2026-10-29 • via Nuitee
C
Carlos Alberto Morales • solo_traveller • br
9
Pros:

localização

Cons:

não tem estacionamento

2026-10-29 • via Nuitee
J
Javier • family_with_children • uy
8
2026-10-29 • via Nuitee
A
Amanda • couple • br
10
Ótima localização
Pros:

Chuveiro maravilhoso

2026-10-28 • via Nuitee
L
Lisa • couple • us
8
It was enjoyable.
Pros:

Location was right across from ocean and the main strip. Even though it was very busy in this area, we felt very safe.

Cons:

The hotel seemed to cater to larger groups. The room could up to be updated.

2026-10-28 • via Nuitee
S
Sheila • extended_group • ar
5
Cons:

Las instalaciones son viejas el baño muy viejo.
La tv chiquita y vieja.

2026-10-27 • via Nuitee
K
Karina • family_with_children • br
10
2026-10-27 • via Nuitee
W
Wilhiam • couple • br
10
Melhor hospedagem em Coapacabana
Pros:

Do atendimento no check in até a saída

2026-10-26 • via Nuitee
T
Thomas • couple • de
9
Ein super Erlebnis
Pros:

Die Lage direkt an der Copacabana ist unschlagbar - nur die Avenida überqueren und da ist dann der Atlantico … besonders nett und mit guter Atmosphäre ist auch die Rooftop Bar und der Pool auf dem Dach … mit tollem Blick!!

Cons:

… und ist nicht Negatives aufgefallen 🤗

2026-10-26 • via Nuitee
E
Eduardo • family_with_children • br
10
2026-10-26 • via Nuitee
N
Nathália • family_with_children • br
10
Ótima
Pros:

A localização é excelente e o quarto muito limpo, confortável e espaçoso.

Cons:

Pelas fotos a piscina parecia bem maior. A área da piscina não é muito grande.

2026-10-26 • via Nuitee
J
Jorge Luis • solo_traveller • de
10
Copacabana von der besten Seite und Blick
Pros:

DercServicevist Super

2026-10-25 • via Nuitee
A
Antonio • couple • br
9
Pros:

Atendimento do recepcionista

2026-10-25 • via Nuitee
S
SILVA • solo_traveller • cl
6
Malos tratos por parte del bar
Pros:

Personal de recepcion, desayuno y aseo muy amables. Habitaciones antiguas pero limpias.

Cons:

Tuve una muy mala experiencia con el personal de la terraza , ya que el vaso se deja en la mesa con gran rudeza y la cuenta se lanza sobre el mostrador del bar. No volveré después de esto.

2026-10-25 • via Nuitee
E
Evelyn • solo_traveller • cl
8
Pros:

Muy bueno el desayuno y lo atento que fue el personal

Cons:

La televisión muy vieja se pegaba nada se podía ver, la puerta del baño no se podia cerrar

2026-10-24 • via Nuitee
R
Rafael • family_with_children • au
8
2026-10-22 • via Nuitee