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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Sauna
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Dry cleaning
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Massage services
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Beachfront
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Pool with view
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Pool bar
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Fruits
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Breathtaking Views and Luxurious Amenities
Panoramic Ocean Views: Windsor Excelsior offers stunning views of Copacabana beach and the iconic Sugarloaf mountain, providing a picturesque backdrop for your stay.
Rooftop Retreat: The rooftop terrace boasts a refreshing pool, a stylish bar, and a well-equipped gym, allowing guests to relax while taking in the mesmerizing scenery.
Elegant Rooms and Culinary Delights
Tasteful Accommodations: The rooms at Windsor Excelsior are tastefully decorated, spacious, and bright, offering modern amenities such as air conditioning, cable TV, WiFi, and minibar. Some rooms even feature sea views and a luxurious hot tub.
Culinary Excellence: Indulge in a tropical breakfast overlooking the sea, and savor Brazilian and international specialties for lunch and dinner at the on-site restaurant.
Wellness and Convenience
Relaxation Oasis: Unwind at the dry and steam sauna units located next to the fitness center, providing the perfect rejuvenating experience after a day of exploration.
Ready to experience luxury and comfort by the beach? Book your stay at Windsor Excelsior Copacabana now!
* The hotel offers rates with or without breakfast.
* Note that breakfast prices available at the time of booking are prices per day and per person.
* Please note the booking confirmation voucher. If the voucher informs that there is no meal plan linked to the reserved room, it means that the reservation does not include breakfast. In this case, this service is available as an extra service and must be paid directly at the hotel. Costs are charged per day and per person.
* Please note that the 10% service fee is not included in the reservation price and is charged at check-in for reservations with a refundable policy or charged at any time for reservations with a flexible/nonrefundable policy.
* The hotel reserves the right to charge the entire stay including 10% service charge at any time after booking in cases of flexible/nonrefundable policy.
* Regarding the request for reversals of undue charges, the guest must contact the hotel directly.
* The hotel accepts cash (in cash), debit card (national cards) or credit card (Visa, Mastercard, Amex and Elo - national or international) as payment methods. We do not accept checks as a form of payment.
* In cases of payment in installments, only credit cards issued in Brazil will be accepted. Extra hosting costs cannot be paid in installments under any circumstances.
* Crib or extra bed are available subject to hotel availability. Only in cases of reservations made for a triple room, crib or extra bed is confirmed.
* According to art. 82 of the Statute of the Child and Adolescent, accommodations of minors under 18 requires the accompaniment of a parent or legal representative. The minor must present the identity card or birth certificate as well as written authorization from those responsible and authenticated by a notary.
* Arrivals expected in the morning, before the regular check-in time (ECI), pre-registration will be necessary, which guarantees the availability of the apartment upon the guest's arrival and will imply a full charge of one more night. For check-outs before 6:00 pm, we will charge an additional 50% (LCO) of the full daily rate and 100% (LCO) for departures after 6:00 pm. Prior consultation with the hotel regarding availability is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Gostei da localização e café da manhã.
O armário muito antigo,cheiro ruim.Precisa de manutenção.Secador antigo.Precisa melhorar a roupa de cama.
L’emplacement et le personnel
Rien
Um barulho ao lado do quarto.
Tudo impecável maravilhoso, todos funcionários muitos simpáticos , ágeis eu escolhi passar meu aniversário lá e me surpreenderam com um bolo no café , fiquei emocionado voltaria 1000x
El personal es muy atento y siempre están pendientes de cada detalle, la habitación muy cómoda, la viga al cristo redentor desde la ventana
La señal de Internet yo llegaba correctamente a la habitación
Ubicación , confort del hotel
Servicio limpieza de habitación, en tres oportunidades sobre 6 días no se cumplió adecuadamente, el último día con last checkout ni limpiaron ni repusieron toallas , y artículos de aseo de baño en la habitación
Cama e ducha
Decoração do quarto.
I had high expectations for this hotel, especially given its location and the many positive reviews, but unfortunately our arrival experience at the front desk really affected my overall impression of the stay.
At check-in, Sabrina immediately told me that the reservation had been made incorrectly and that we would need to pay an additional amount for the third person. However, I had specifically booked the room for three guests under triple occupancy, and the reservation itself reflected this. While she was looking into it, I tried to explain that my main question was simply whether there was a difference in the room setup for three people. We had requested three beds if available, understanding that this could not necessarily be guaranteed, but I was perfectly fine with two beds if that was the room configuration.
Unfortunately, rather than first clarifying the reservation with us, the conversation became quite confrontational. Eventually, she found the issue on the reservation herself and proceeded with the check-in, but there was no acknowledgment or apology for having initially told us that we had made the reservation incorrectly. The explanation of the hotel facilities also felt rushed and somewhat rude.
We were then told that we were being “upgraded” to a partial-view room, although there was no real explanation of what the upgrade meant, which made the whole interaction feel rather confusing.
This was particularly disappointing because the rest of the staff we encountered were attentive and pleasant. Having worked in Front Office and Rooms for many years myself, I understand that reservation discrepancies and misunderstandings happen. What makes the difference in is how those situations are handled: listening first, clarifying the facts, and, if there has been a misunderstanding, simply acknowledging it and apologizing. Unfortunately, that was missing here.
There were also some issues with the physical condition of the room.
The property feels somewhat tired, with mold in the bathroom and no complimentary bottled water provided. Check in was disappointing and set up the tone for the whole stay. First impression was a bit frustrating
Excellent location, very good breakfast, the room was a good size and clean and the view from the top of the hotel
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