Windsor Excelsior Copacabana

Hotels
•
Windsor
8.4 (4439 reviews)
Avenida Atlântica, 1800 , Rio de Janeiro , br

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food quality
Beautiful views
Cons:
Cleanliness issues
Old and outdated rooms
High price for quality

Categories

Cleanliness
7.9
Complaints about mold and lack of cleanliness in several areas.
Service
8.4
Generally friendly staff, but some inconsistency in service and responsiveness.
Location
9.4
Repeatedly mentioned as excellent and unbeatable.
Room Quality
7.4
Rooms described as outdated with issues such as poor air conditioning.
Amenities
8.4
Amenities present but some aspects, like breakfast and pool size, need improvement.
Value for Money
7.9
Comments suggest pricing may not match hotel condition and offerings.
Food and Beverage
8.9
Food rated highly in terms of quality, enjoyable dining experience.
Overall Experience
8.9
Overall positive experience overshadowed by a few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:33

Property Description

Breathtaking Views and Luxurious Amenities

Panoramic Ocean Views: Windsor Excelsior offers stunning views of Copacabana beach and the iconic Sugarloaf mountain, providing a picturesque backdrop for your stay.

Rooftop Retreat: The rooftop terrace boasts a refreshing pool, a stylish bar, and a well-equipped gym, allowing guests to relax while taking in the mesmerizing scenery.

Elegant Rooms and Culinary Delights

Tasteful Accommodations: The rooms at Windsor Excelsior are tastefully decorated, spacious, and bright, offering modern amenities such as air conditioning, cable TV, WiFi, and minibar. Some rooms even feature sea views and a luxurious hot tub.

Culinary Excellence: Indulge in a tropical breakfast overlooking the sea, and savor Brazilian and international specialties for lunch and dinner at the on-site restaurant.

Wellness and Convenience

Relaxation Oasis: Unwind at the dry and steam sauna units located next to the fitness center, providing the perfect rejuvenating experience after a day of exploration.

Ready to experience luxury and comfort by the beach? Book your stay at Windsor Excelsior Copacabana now!

Important information:

* The hotel offers rates with or without breakfast.

* Note that breakfast prices available at the time of booking are prices per day and per person.

* Please note the booking confirmation voucher. If the voucher informs that there is no meal plan linked to the reserved room, it means that the reservation does not include breakfast. In this case, this service is available as an extra service and must be paid directly at the hotel. Costs are charged per day and per person.

* Please note that the 10% service fee is not included in the reservation price and is charged at check-in for reservations with a refundable policy or charged at any time for reservations with a flexible/nonrefundable policy.

* The hotel reserves the right to charge the entire stay including 10% service charge at any time after booking in cases of flexible/nonrefundable policy.

* Regarding the request for reversals of undue charges, the guest must contact the hotel directly.

* The hotel accepts cash (in cash), debit card (national cards) or credit card (Visa, Mastercard, Amex and Elo - national or international) as payment methods. We do not accept checks as a form of payment.

* In cases of payment in installments, only credit cards issued in Brazil will be accepted. Extra hosting costs cannot be paid in installments under any circumstances.

* Crib or extra bed are available subject to hotel availability. Only in cases of reservations made for a triple room, crib or extra bed is confirmed.

* According to art. 82 of the Statute of the Child and Adolescent, accommodations of minors under 18 requires the accompaniment of a parent or legal representative. The minor must present the identity card or birth certificate as well as written authorization from those responsible and authenticated by a notary.

* Arrivals expected in the morning, before the regular check-in time (ECI), pre-registration will be necessary, which guarantees the availability of the apartment upon the guest's arrival and will imply a full charge of one more night. For check-outs before 6:00 pm, we will charge an additional 50% (LCO) of the full daily rate and 100% (LCO) for departures after 6:00 pm. Prior consultation with the hotel regarding availability is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 4439 reviews
Cleanliness: 7.9
Service: 8.4
Location: 9.4
Room Quality: 7.4
Amenities: 8.4
Value for Money: 7.9
Food and Beverage: 8.9
Overall Experience: 8.9
M
Martorelli • couple • br
10
2026-07-18 • via Nuitee
M
Miguel Angel • family_with_children • br
10
Vale a pena
Pros:

Atendimento excelente, café da manhã muito bom, quartos grandes. Localização perfeita!

Cons:

Instalações antigas exige melhor manutenção. Preço alto.

2026-07-17 • via Nuitee
H
Hector Miguel • family_with_children • ar
8
2026-07-17 • via Nuitee
A
ALBERTO • solo_traveller • br
9
OTIMA
Pros:

TUDO

Cons:

POUCOS DIAS

2026-07-17 • via Nuitee
P
Paulo Wong • family_with_children • br
8
Pros:

Localização ótima, atendentes muito prestativos, cobertura boa.

Cons:

Imagem da TV com chuvisco, café da manhã caríssimo por pessoa. Nos forçou a sairmos do hotel para tomar café em uma padaria fora. Experiência horrível!!

2026-07-16 • via Nuitee
D
Débora • couple • ch
6
Pros:

Die Lage war super und das Personal sehr freundlich und immer hilfsbereit.

Cons:

Das Bett war sehr unbequem und es ist etwas eng.

2026-07-16 • via Nuitee
W
Welitania • family_with_children • ch
9
2026-07-15 • via Nuitee
M
Matheus • couple • br
9
ótima localização, serviços e receptividade.
Pros:

Localização ótima, perto de lugares como a estação de metrô, o restaurante Pavão Azul que tem boa comida e preço, além da receptividade de todos que trabalham no lugar.

Cons:

A conectividade da TV com o Wi-fi não funcionava. Isso atrapalhava um pouco por conta de ser época de copa do mundo, então é normal você querer ver os jogos.

2026-07-15 • via Nuitee
Álvarez Valenciano • solo_traveller • cr
10
Pros:

MUY LINDO

Cons:

NADA

2026-07-14 • via Nuitee
I
Isabelle • solo_traveller • ch
8
2026-07-13 • via Nuitee
M
Maria Celina • family_with_children • ar
8
Good option in front of the beach, but a little expensive taking everything into consideration
Pros:

Very good breakfast, really spacious room (we have two rooms attached) and full view of Copacabana; really in front of the beach. Big comfy beds!
24/7 attention. Security people always present at the front.
They give you towels for the beach!

Cons:

Would be nice a little renewal; From the pictures I expected a more modern decoration.
I was cold, and it had no heater; it was ok with the blankets, but the shower was not hot enough.

2026-07-13 • via Nuitee
H
Holanda • family_with_children • br
7
Boa localização, mas apartamento antigo.
Pros:

A localização é excelente.

Cons:

Acomodação antiga. Atendimento pouco flexível. Reservei dois apartamentos, e ambos estavam meio precários.

2026-07-12 • via Nuitee
J
Juan Sebastian • family_with_children • co
9
Ameno y acogedor
Pros:

La alimentación y la ubicación

Cons:

Los tapetes de las zonas sociales

2026-07-12 • via Nuitee
L
Leonel • solo_traveller • us
9
Great spot central on Copacabana.
Pros:

Clean, friendly staff, good value and location as compared to others. Located very centrally on the beach, and usually close to events.

Cons:

Some rooms have small cube like showers which can be challenging for bigger guests.

2026-07-11 • via Nuitee
P
Paulo Mauricio • solo_traveller • br
8
Pros:

Localização, Limpeza, café da manhã.

Cons:

Colchão já deu a validade e a água quente que demora muito para esquentar.

2026-07-10 • via Nuitee
J
JHAN • extended_group • co
8
2026-07-10 • via Nuitee
J
Janayna • couple • br
10
Pros:

Muito com hotel , funcionários solicitos, tem toalha para ir a praia, hotel bonito , tudo ótimo

2026-07-10 • via Nuitee
E
Elias Miguel • couple • br
10
2026-07-10 • via Nuitee
K
Kelly Alencar Cavalcante • solo_traveller • br
10
Pros:

Localização espetacular e funcionários muito prestativos

Cons:

Sem queixas

2026-07-10 • via Nuitee
S
salazar • solo_traveller • co
8
Pros:

La ubicación, el personal y la accesibilidad a las áreas y a la playa. Buen servicio y limpieza. Excelente hotel en el área

Cons:

La relación precio beneficios en relación a los servicios. La piscina es un poco pequeña.

2026-07-10 • via Nuitee