Flagstaff Gardens Hotel Melbourne

Hotels
Independent Collection
9 (4510 reviews)
380 William Street, Melbourne, Victoria 3000, Australia , Melbourne , au

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Disorganization at check-in
Staff disinterest

Categories

Cleanliness
8.38
Dirty toilet seat and outdated, worn furniture mentioned in reviews.
Service
9.99
Staff is polite and helpful, though some reviews indicated disinterest from staff.
Location
9.89
Fantastic location near tourist attractions, consistently mentioned positively.
Room Quality
7.84
Rooms described as tired with outdated furniture and dirty carpets.
Amenities
8.87
Basic amenities provided but some issues with room service hours.
Value for Money
8.83
Mixed value perception due to room quality issues but decent for location.
Food and Beverage
8.88
Breakfast was lacking some items, but overall acceptable.
Overall Experience
9.35
Mixed opinions but with potential for improvement noted, especially with the change of ownership.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:46

Property Description

Convenient Location
Situated in Melbourne CBD opposite Flagstaff Gardens and Metro Station, Radisson on Flagstaff Gardens offers easy access to popular attractions like Queen Victoria Markets and Docklands.

Luxurious Amenities
This 4.5-star hotel boasts a gym, steam room, and hot tub for guests to unwind and relax during their stay. The rooms feature modern amenities including a flat-screen TV, work desk, and tea/coffee facilities.

Award-Winning Service
Recognized for its excellence, Radisson on Flagstaff Gardens was awarded Superior Accommodation Hotel of the Year in 2018. Experience top-notch service and hospitality during your visit.

Book now for a memorable stay at Radisson on Flagstaff Gardens, where luxury meets convenience and exceptional service awaits.

Important information:

Please note that all guests must sign the property’s Terms of Stay and provide a credit card on arrival for pre-authorization of $50 per night to guarantee incidentals, the pre-authorization automatically releases post check out (this might take 5-10 business days to be processed by the banks).

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that there is a 3% charge when you pay with American Express and 2.5% for Diners Club.

Please note that the hotel reserves the right to pre-authorize the credit card any time after the booking is made.

Please note that Flagstaff Gardens Hotel will be undergoing a progressive refurbishment from 16 March through to mid-October 2026.

The hotel will remain operational during this time; however, some areas may be temporarily unavailable, and guests may experience intermittent noise during standard daytime working hours. All efforts will be made to minimize disruption.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 4510 reviews
Cleanliness: 8.38
Service: 9.99
Location: 9.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
J
Jacob couple au
9
Unbeatable location at a great price.
Pros:

The location was amazing and I would stay here again just for that. The room was beautiful too and it was clean enough to feel comfortable. The staff were friendly and always there.

Cons:

I wish the facilities were open like there was a spa that wasn't working. It could have still been cleaner. A little clothes line to air out damp clothes from rain would've also been nice given Melbourne is usually a bit rainy. The water pressure in the shower needed to be higher and the toilet pressure could've been lower.

2026-07-04 via Nuitee
R
Roseb solo_traveller au
10
Affordable great location comfortable stay
Pros:

Greeted with kindness, amazingly close to flagstaff station and queen vic market, beautiful spa in the room comfy bed and so quiet

Cons:

Nothing to note

2026-07-03 via Nuitee
J
Jeeyoung family_with_children au
3
2026-07-03 via Nuitee
A
Ann couple au
10
Pros:

Their rooms have generous space. Also, it is great that they considered "Pillow Menu", you can choose your preferred pillow.

I think they are thoughtful and considerate, coz they even have electric weighing scale in the lobby, so you can weigh your luggage.

They have wide range of breakfast options too. I just hope they have pancake machine. haha But not required, tho.

2026-07-02 via Nuitee
T
Tecla family_with_children au
9
beautiful and convinient
Pros:

the rooms were clean and staff very responsive to our needs. I only wish they had a microwave.

Cons:

Luck of a microwave

2026-07-02 via Nuitee
D
Dawn couple au
9
Perfect stay for 4 nights and will definitely stay again when next in Melbourne.
Pros:

Nice room and bed and pillows very comfortable. Great location with a stones throw from Flagstaff train station and trams. 5 minutes walk to Queen Victoria Markets and lots of restaurants, bars and cafes close by. Stay included breakfast which was excellent with lots of choice. Staff friendly.

Cons:

The bathroom was in need of a revamp but having said that it was clean and the shower had good pressure. I understand the hotel is currently renovating the rooms.

2026-07-02 via Nuitee
N
Nina solo_traveller au
10
Happy that I stayed here, sad I had to leave lol
Pros:

The staff were very friendly and accommodating. My room was cosy and had everything I needed which helped me enjoy my stay even more! Breakfast was super yummy and I loved that the location was so accessible.

2026-07-01 via Nuitee
P
Philip couple au
9
Pros:

The room was very comfortable, with a great location not far from the Trams. The breakfast was good..

The staff were all very friendly and helpful both in the restaurant and the front desk

Cons:

Can't think of anything that I didn't like

2026-07-01 via Nuitee
M
Muatez couple au
6
2026-06-30 via Nuitee
S
Sam solo_traveller jp
6
2026-06-30 via Nuitee
L
Liam solo_traveller au
9
2026-06-30 via Nuitee
A
Alexey couple ru
9
good value for money
Pros:

Spacious rooms, effective air conditioning, and a standard European breakfast. Convenient location. We visited in winter;

2026-06-30 via Nuitee
T
Thomas solo_traveller au
4
2026-06-30 via Nuitee
T
Terence couple au
8
Footy weekend.
Pros:

Location. Near trams and trains. Close to Marvel stadium for the footy.

Cons:

Room doors make a lot of noise when closing.

2026-06-29 via Nuitee
D
Deanne couple au
7
Cons:

Very noisy heating system

2026-06-28 via Nuitee
B
Baden couple au
10
2026-06-28 via Nuitee
M
Marie solo_traveller au
9
Pros:

Staff very helpful. Location great.

Cons:

All was good

2026-06-28 via Nuitee
J
Jaclyn solo_traveller au
10
Spacious, comfortable and well located.
Pros:

Location is excellent overlooking Flagstaff Gardens and right in the CBD with ample public transport options. Right next to Vic Market. Bed was very comfy and the room was spacious and very clean. Shower pressure very good. Breakfast buffet is pretty decent - nothing to complain about and nothing to rave about. Would definitely stay here again for work.

Cons:

Everything was good.

2026-06-28 via Nuitee
O
Oscar couple au
6
Pros:

The check in girl was excellent.

Cons:

The bed was lop sided and on a massive angle not comfortable at all

2026-06-28 via Nuitee
S
Shane couple au
6
Good but annoying tapping from above construction in room
Pros:

Location

Cons:

Hammering above in the afternoon and morning. This is the second time this has happened during our stay at this property

2026-06-28 via Nuitee