Flagstaff Gardens Hotel Melbourne

Hotels
Independent Collection
9 (4552 reviews)
380 William Street, Melbourne, Victoria 3000, Australia , Melbourne , au

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Disorganization at check-in
Staff disinterest

Categories

Cleanliness
8.38
Dirty toilet seat and outdated, worn furniture mentioned in reviews.
Service
9.99
Staff is polite and helpful, though some reviews indicated disinterest from staff.
Location
9.89
Fantastic location near tourist attractions, consistently mentioned positively.
Room Quality
7.84
Rooms described as tired with outdated furniture and dirty carpets.
Amenities
8.87
Basic amenities provided but some issues with room service hours.
Value for Money
8.83
Mixed value perception due to room quality issues but decent for location.
Food and Beverage
8.88
Breakfast was lacking some items, but overall acceptable.
Overall Experience
9.35
Mixed opinions but with potential for improvement noted, especially with the change of ownership.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:46

Property Description

Convenient Location
Situated in Melbourne CBD opposite Flagstaff Gardens and Metro Station, Radisson on Flagstaff Gardens offers easy access to popular attractions like Queen Victoria Markets and Docklands.

Luxurious Amenities
This 4.5-star hotel boasts a gym, steam room, and hot tub for guests to unwind and relax during their stay. The rooms feature modern amenities including a flat-screen TV, work desk, and tea/coffee facilities.

Award-Winning Service
Recognized for its excellence, Radisson on Flagstaff Gardens was awarded Superior Accommodation Hotel of the Year in 2018. Experience top-notch service and hospitality during your visit.

Book now for a memorable stay at Radisson on Flagstaff Gardens, where luxury meets convenience and exceptional service awaits.

Important information:

Please note that all guests must sign the property’s Terms of Stay and provide a credit card on arrival for pre-authorisation of $50 per night to guarantee incidentals, the pre-authorisation automatically releases post check out (this might take 5-10 business days to be processed by the banks).

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that there is a 3% charge when you pay with American Express and 2.5% for Diners Club.

Please note that the hotel reserves the right to pre-authorise the credit card any time after the booking is made.

Please note that Flagstaff Gardens Hotel will be undergoing a progressive refurbishment from 16 March through to mid-October 2026.

The hotel will remain operational during this time; however, some areas may be temporarily unavailable, and guests may experience intermittent noise during standard daytime working hours. All efforts will be made to minimise disruption.

We’re currently upgrading our hotel to bring you an even better stay, with improvements running through to November 2026. Some areas of the property may be affected during this period, and occasional noise may be experienced during daytime working hours. We appreciate your patience and look forward to welcoming you to enjoy the refreshed facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 2 years old and over stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 4552 reviews
Cleanliness: 8.38
Service: 9.99
Location: 9.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
P
Paul couple au
9
We have chosen to stay at Flagstaff Gardens on a number of occasions and will be back
Pros:

The lady at the desk has looked after us the last few times we have stayed; she is always cheerful, friendly, and gets us checked in efficiently. The room was clean and had ample space for the 2 of us. The bed is super comfy, and the 4 pillows on the bed were all great too (they have a pillow menu to choose from if the ones on the bed don't suit you), making for a great night's sleep. The shower has good water pressure. For us, the location is perfect, close to Flagstaff train station or tram stops going in any direction close by and, of course, the super short stroll to Queen Vic. Market. Close to everything in the CBD, and we found it quiet at night for a good night's sleep. <3.

Cons:

Nothing we didn't like really. They were renovating, which is great to keep the property up to date, but I do think this could be stated as a heads-up on booking.com, so you know before booking. Not a major negative, though.

2026-07-25 via Nuitee
M
Marcus solo_traveller nz
10
2026-07-25 via Nuitee
A
Anita solo_traveller au
8
2026-07-25 via Nuitee
D
darwin2015 couple au
5
Breakfast was terrible sausages were boiled and tasteless, bacon was old and burnt. Toaster did not
Pros:

Breakfast was terrible

Cons:

Room was way too cramped

2026-07-24 via Nuitee
L
Lee Chiu Ping couple tw
10
Pros:

We left our jacket in our room but we got it after 2 wks. A great service !

2026-07-24 via Nuitee
G
George solo_traveller au
10
2026-07-24 via Nuitee
A
Anna couple au
8
Great location, friendly staff, great price
Pros:

Such a good location, really nice and communicative staff and check in was super easy. Easy walk from a car park and easy to get to in the city,

Cons:

The only thing issue was the rooms are no sound proof what so ever. You can hear everything from other rooms. We were woken up at 7am with someone constantly knocking or tapping on a wall which continued until we left. I thought it was construction noise but was definitely coming from either the above or next door room.

2026-07-24 via Nuitee
S
Stephen couple au
9
2026-07-23 via Nuitee
D
Davies couple au
8
2026-07-23 via Nuitee
P
Peter couple au
10
Friendly and helpful staff
Pros:

Convenient location

Cons:

All good

2026-07-23 via Nuitee
T
Tracy couple au
8
2026-07-23 via Nuitee
S
Shun solo_traveller jp
9
2026-07-22 via Nuitee
D
Daniel solo_traveller au
10
Pros:

Quick. Check in and. Check out

Cons:

Nil

2026-07-21 via Nuitee
C
Chellew couple au
10
It was great
Cons:

I didn't like that the gym was closed

2026-07-21 via Nuitee
S
sara couple jp
10
2026-07-20 via Nuitee
B
bob solo_traveller au
7
Location great, hotel good, 95% of staff great. Hotel is being renovated.
Pros:

Just about everything. Especially the location.

Cons:

The barista at the breakfast

2026-07-20 via Nuitee
S
sara solo_traveller au
5
Pros:

The location was good.

Cons:

My phone didn’t work, had to go down and order room service.. parking was NOT free like it said it was.. breakfast was average, however they are undergoing Reno’s, but everything was old and soggy at 8am prime breakfast time.

2026-07-18 via Nuitee
M
mohd syaiful couple au
5
fair
Pros:

location

Cons:

for me check in to late. around 12 or 1 ok

2026-07-18 via Nuitee
M
Mervyn solo_traveller au
10
Pros:

Excellent

Cons:

Easy location

2026-07-18 via Nuitee
N
Neil family_with_children au
9
We enjoyed our stay and would be happy to use your hotel again if we return.
Pros:

Breakfast was good, staff were friendly, table tennis table was used and enjoyed

Cons:

Pity you didn't have on site parking but other parking was nearby but expensive.

2026-07-17 via Nuitee