Flagstaff Gardens Hotel Melbourne

Hotels
•
Independent Collection
9 (4649 reviews)
380 William Street, Melbourne, Victoria 3000, Australia , Melbourne , AU
+61 3 9322 8000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Disorganization at check-in
Staff disinterest

Categories

Cleanliness
8.38
Dirty toilet seat and outdated, worn furniture mentioned in reviews.
Service
9.99
Staff is polite and helpful, though some reviews indicated disinterest from staff.
Location
9.89
Fantastic location near tourist attractions, consistently mentioned positively.
Room Quality
7.84
Rooms described as tired with outdated furniture and dirty carpets.
Amenities
8.87
Basic amenities provided but some issues with room service hours.
Value for Money
8.83
Mixed value perception due to room quality issues but decent for location.
Food and Beverage
8.88
Breakfast was lacking some items, but overall acceptable.
Overall Experience
9.35
Mixed opinions but with potential for improvement noted, especially with the change of ownership.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:46

Property Description

Convenient Location
Situated in Melbourne CBD opposite Flagstaff Gardens and Metro Station, Radisson on Flagstaff Gardens offers easy access to popular attractions like Queen Victoria Markets and Docklands.

Luxurious Amenities
This 4.5-star hotel boasts a gym, steam room, and hot tub for guests to unwind and relax during their stay. The rooms feature modern amenities including a flat-screen TV, work desk, and tea/coffee facilities.

Award-Winning Service
Recognized for its excellence, Radisson on Flagstaff Gardens was awarded Superior Accommodation Hotel of the Year in 2018. Experience top-notch service and hospitality during your visit.

Book now for a memorable stay at Radisson on Flagstaff Gardens, where luxury meets convenience and exceptional service awaits.

Important information:

Please note that all guests must sign the property’s Terms of Stay and provide a credit card on arrival for pre-authorisation of $50 per night to guarantee incidentals, the pre-authorisation automatically releases post check out (this might take 5-10 business days to be processed by the banks).

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that there is a 3% charge when you pay with American Express and 2.5% for Diners Club.

Please note that the hotel reserves the right to pre-authorise the credit card any time after the booking is made.

Please note that Flagstaff Gardens Hotel will be undergoing a progressive refurbishment from 16 March through to mid-October 2026.

The hotel will remain operational during this time; however, some areas may be temporarily unavailable, and guests may experience intermittent noise during standard daytime working hours. All efforts will be made to minimise disruption.

We’re currently upgrading our hotel to bring you an even better stay, with improvements running through to November 2026. Some areas of the property may be affected during this period, and occasional noise may be experienced during daytime working hours. We appreciate your patience and look forward to welcoming you to enjoy the refreshed facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

9
Based on 4649 reviews
Cleanliness: 8.38
Service: 9.99
Location: 9.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
K
KONOHA • solo_traveller • jp
9
2026-10-31 • via Nuitee
F
Francesco giovanni • extended_group • au
10
Pros:

Location, friendly staff and amazing bathroom facilities.

2026-10-31 • via Nuitee
L
Lucas • solo_traveller • de
10
Really enjoyed my stay at this hotel
Pros:

Room, Service. All very nice

2026-10-30 • via Nuitee
M
Megan • couple • au
10
Very comfortable, good value
Pros:

Great location. Quite. Has undergone refurbishment so our room was clean, new and comfortable. Staff very friendly & helpful. Great breakfast.

2026-10-29 • via Nuitee
T
Teija • couple • fi
9
Hyvä paikka ja lähellä kulkuyhteyksiä!
Pros:

Todella avulias ja ystävällinen respa🥰

Cons:

Oli vähän remonttia, ei kuitenkaan haitannut

2026-10-29 • via Nuitee
P
Piero • couple • au
10
Pros:

The staff was exceptional, super kind and lovely people, also everything was super clean

2026-10-28 • via Nuitee
E
Emma • solo_traveller • gb
8
2026-10-28 • via Nuitee
S
Silvia • family_with_children • ch
10
Pros:

Freundlichkeit des Personals

2026-10-28 • via Nuitee
R
Ranbir • family_with_children • nz
10
2026-10-28 • via Nuitee
S
Sonia • family_with_children • au
10
We had a little weekend break and it was hreat weather
Pros:

Great spot and lovely lady in reception made us very welcome ! Clean and great beds

2026-10-28 • via Nuitee
S
Sharon • couple • nz
10
Brilliant
Pros:

This property is exceptional value for money, very central. Breakfast all included was amazing. Staff are very friendly and very helpful.

2026-10-27 • via Nuitee
Y
Yap • extended_group • at
9
2026-10-27 • via Nuitee
G
gadda • family_with_children • it
10
Pros:

Super nice staff and very cool place, easy access to the center and to the public transport :)
Best bed we ever slept in!
We tried the room service because it was raining a lot and it was really cool - to be expected cause the breakfast was awesome.

2026-10-27 • via Nuitee
O
Olivia • couple • au
10
Comfortable and Chic!
Pros:

Although it was being renovated, it was beautiful with such lovely staff. Every day/night I was greeted with a smile and lots of enthusiasm! Very spacious and clean! I had a Garden view of the park and it was so peaceful, a great walk to the city centre, not too far either with lots of food/cafe options along the way! Had a great pillow menu option that I definitely took the liberty of using! Super comfortable bed and a great bathroom too! I highly recommend staying at the Flagstaff Gardens Hotel! Will definitely be coming back to stay again!

Cons:

There was nothing I didn’t like! I will be eager to try the breakfast/dinner the next time i’m there once the renovations are complete!

2026-10-27 • via Nuitee
M
Maree • extended_group • au
9
Our stay was great with the location being advantageous and in proximity to various dining establishments.
Pros:

We have previously stayed at this establishment, and the location is ideally suited for our travel needs. The accommodations were well-maintained, and the beds provided a high level of comfort.

Cons:

Parking presented a challenge. We ultimately parked 10 minutes away because we required frequent access to our vehicle throughout the weekend. Consequently, I recommend pre-booking for 24-hour access to optimise both time and cost efficiency. The hotel drop-off parking area was helpful.

2026-10-25 • via Nuitee
S
Simon • family_with_children • au
9
Pros:

Brand new rooms

Cons:

Not all renovations done yet but we will be back to see them later

2026-10-25 • via Nuitee
K
Kamel • solo_traveller • il
10
Pros:

הכל טוב מאוד רק שחסר חניה כל החניונים בתשלום

2026-10-24 • via Nuitee
D
Doris • couple • ch
8
We loved it and felt at home the 2 weeks we stayed there.
Pros:

The staff were very helpful and super nice. The location is great, the room was completely new with a great view over the park. Fantastic! Great concept with money back if room service is not requires. We will come back.

Cons:

The Hotel is undergoing major renovations. It did not bother us, since we were up before 8:00, but some facilities were not available.

2026-10-24 • via Nuitee
K
Klissa • solo_traveller • au
9
2026-10-24 • via Nuitee
L
Lyla • couple • au
10
Absolutely lovely! We had a wonderful time, it was great to talk to some of the lovely staff members and an overall love
Pros:

Lovely room, great view of the gardens, good location overall, clean and quiet, lovely staff and great service! Breakfast was also amazing!

Cons:

Nothing! Loved it

2026-10-23 • via Nuitee