Flagstaff Gardens Hotel Melbourne

Hotels
•
Independent Collection
9 (4613 reviews)
380 William Street, Melbourne, Victoria 3000, Australia , Melbourne , au
+61 3 9322 8000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Disorganization at check-in
Staff disinterest

Categories

Cleanliness
8.38
Dirty toilet seat and outdated, worn furniture mentioned in reviews.
Service
9.99
Staff is polite and helpful, though some reviews indicated disinterest from staff.
Location
9.89
Fantastic location near tourist attractions, consistently mentioned positively.
Room Quality
7.84
Rooms described as tired with outdated furniture and dirty carpets.
Amenities
8.87
Basic amenities provided but some issues with room service hours.
Value for Money
8.83
Mixed value perception due to room quality issues but decent for location.
Food and Beverage
8.88
Breakfast was lacking some items, but overall acceptable.
Overall Experience
9.35
Mixed opinions but with potential for improvement noted, especially with the change of ownership.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:46

Property Description

Convenient Location
Situated in Melbourne CBD opposite Flagstaff Gardens and Metro Station, Radisson on Flagstaff Gardens offers easy access to popular attractions like Queen Victoria Markets and Docklands.

Luxurious Amenities
This 4.5-star hotel boasts a gym, steam room, and hot tub for guests to unwind and relax during their stay. The rooms feature modern amenities including a flat-screen TV, work desk, and tea/coffee facilities.

Award-Winning Service
Recognized for its excellence, Radisson on Flagstaff Gardens was awarded Superior Accommodation Hotel of the Year in 2018. Experience top-notch service and hospitality during your visit.

Book now for a memorable stay at Radisson on Flagstaff Gardens, where luxury meets convenience and exceptional service awaits.

Important information:

Please note that all guests must sign the property’s Terms of Stay and provide a credit card on arrival for pre-authorisation of $50 per night to guarantee incidentals, the pre-authorisation automatically releases post check out (this might take 5-10 business days to be processed by the banks).

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that there is a 3% charge when you pay with American Express and 2.5% for Diners Club.

Please note that the hotel reserves the right to pre-authorise the credit card any time after the booking is made.

Please note that Flagstaff Gardens Hotel will be undergoing a progressive refurbishment from 16 March through to mid-October 2026.

The hotel will remain operational during this time; however, some areas may be temporarily unavailable, and guests may experience intermittent noise during standard daytime working hours. All efforts will be made to minimise disruption.

We’re currently upgrading our hotel to bring you an even better stay, with improvements running through to November 2026. Some areas of the property may be affected during this period, and occasional noise may be experienced during daytime working hours. We appreciate your patience and look forward to welcoming you to enjoy the refreshed facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

9
Based on 4613 reviews
Cleanliness: 8.38
Service: 9.99
Location: 9.89
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
T
Tilly • couple • au
10
Comfortable and relaxing stay in a friendly environment.
Pros:

Location (walking distance from train station), fairly quiet, very friendly and helpful staff, comfortable rooms & beds, great breakfast choices.

Cons:

Nothing. Would have been nice if there was complimentary water in the room and maybe a biscuit to have with a cuppa in your room.

2026-08-28 • via Nuitee
H
Helmut Arno • couple • de
9
Sehr gute Unterkunft mit guter Anbindung an den öffentlichen Nahverkehr
Pros:

Freundliches Personal besonders an der Rezeption

Cons:

Anordnung Lichtschalter nicht optimal

2026-08-27 • via Nuitee
M
Matalena • solo_traveller • nz
10
2026-08-27 • via Nuitee
M
Maria • couple • au
10
Affordable and comfortable with lovely staff in an area close to many great landmarks.
Pros:

Close to a lot of landmarks and transport. Staff were very friendly and helpful. Room itself was tidy, well presented and felt cozy.

Cons:

Sometimes the AC felt like it wasn't cold enough, not entirely sure why despite it being set to the minimum temperature. Two of the nights it was fine and cold, other nights it still felt relatively warm which we were not fans of. Not entirely sure why that happened but overall still okay at the end of the day.

2026-08-27 • via Nuitee
Y
Yuying • family_with_children • cn
9
舒服，性价比较高
Pros:

地理位置很好，交通方便，旁边就是电车站。周边环境很好，正面对旗杆花园，也很安全，夜晚散步也不害怕。

Cons:

早餐面包挺好吃的，就是连续三天早餐都差不多，如果每天能有一点变化就更好了。

2026-08-27 • via Nuitee
S
shelley • solo_traveller • au
10
Pros:

The new renovations are really well thought through. Not just about design but about useful functionality such as the couches and pencil lights in each room. The staff went out of their way to be friendly and helpful

Cons:

nothing

2026-08-25 • via Nuitee
D
Debbie • extended_group • au
10
It was great!
Pros:

Comfy bed and perfect location. Friendly staff.

Cons:

Nothing

2026-08-24 • via Nuitee
L
Louis • extended_group • au
9
2026-08-24 • via Nuitee
B
Brent • solo_traveller • au
9
Pros:

Great location, room good size and bed was very comfortable.
Staff were very friendly.

Cons:

Little overpriced for what it was but a great stay.

2026-08-24 • via Nuitee
B
Bogdan • couple • ro
10
Excelent choice for Melbourne
Pros:

All was ok. Very clean, very good breakfast, very close to main attractions and rail station.

Cons:

Nothing

2026-08-24 • via Nuitee
M
Mercer • solo_traveller • au
10
Pros:

The location was fantastic, the staff were very friendly and helpful, the food was delicious and the beds were so good you melt into them and sleep so well

Cons:

My only problem is parking but even then they are helpful and provided a discount for parking

2026-08-23 • via Nuitee
D
Dariusz • extended_group • pl
8
2026-08-23 • via Nuitee
C
Crystal • solo_traveller • au
10
2026-08-23 • via Nuitee
J
Jodie • couple • au
8
2026-08-23 • via Nuitee
M
Marco • extended_group • it
9
2026-08-23 • via Nuitee
U
ultan • solo_traveller • ie
8
Pros:

Location
Nice room

Cons:

Took a very long time for two staff to check us in.
Told breakfast wasn't included first morning even though it was.
No bar or restaurant

2026-08-22 • via Nuitee
T
Tracy • couple • au
10
Pleasant & happy to stay again.
Pros:

Staff were very friendly throughout - from reception to breakfast chef.
Room was very clean & quiet. Lovely dark curtains & pillow choice. Breakfast was lovely. Location was perfect for our needs.

Cons:

Only suggestion would be to provide a few biscuits as other accommodation providers do with the coffee & tea sachets in room each day.

2026-08-22 • via Nuitee
B
BARD LORD • solo_traveller • hk
6
2026-08-21 • via Nuitee
M
Michele • couple • au
7
2026-08-20 • via Nuitee
L
Lina • extended_group • au
8
Excellent location and staff.
Pros:

The location was amazing, being extremely central and a great play for tour buses to collect and drop off. The staff were extremely helpful and responsive to any requests and situations.

Cons:

The place was going through major renovations (while not loud, the majority of the amenities were closed). There were issues in the room which staff fixed after a day (reported straight away but maintainence had left for the day) but did ruin the first night. Breakfast choices were more on the mediocre side.

2026-08-20 • via Nuitee