Mercure Chiang Mai

Hotels
•
Mercure
7.9 (317 reviews)
183 Changpuek Road, Tambon Sripoom, Amphoe Muang, Chiang Mai , Chiang Mai , th

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean rooms
Friendly, helpful staff
Comfortable beds
Good and varied breakfast for many guests
Convenient supermarket / mini-centre nearby
Convenient convention facilities
Generally good value for price
Helpful location for some parts of the city
Cons:
Property is dated and needs renovation
Breakfast lacks consistent gluten-free options (problematic for coeliacs)
Hotel described as somewhat far from city centre / requires busy street crossings
Limited power outlets near bed
Transfer shuttle to night market often full / hard to book
Occasional unfriendly staff (e.g., grumpy chef) reported

Categories

Cleanliness
9.2
Multiple reviewers explicitly note the hotel is very clean and rooms are kept tidy despite being dated.
Service
9.5
Staff consistently praised as friendly, helpful and quick to assist; only occasional mention of a grumpy chef at breakfast.
Location
6.5
Mixed comments: some appreciate proximity to parts of the city, but several guests find it a bit far from the centre and requiring busy street crossings.
Room Quality
6
Rooms are described as comfortable (good beds) but repeatedly noted as dated, '80s style, and in need of renovation.
Amenities
7.6
Convenient amenities referenced (supermarket/mini-centre nearby, convention facilities); shuttle to attractions can be limited/full.
Value for Money
8.8
Several guests comment it is good value or worth the price, with the caveat of some higher a la carte costs (e.g., wine).
Food and Beverage
7
Mixed feedback: buffet and breakfast diversity praised by many, but serious negatives for guests needing reliable gluten-free options and limited hot GF items.
Overall Experience
8.6
Overall impressions are generally positive due to cleanliness and staff, tempered by dated rooms and some location/food limitations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:49

Property Description

Convenient Location
Mercure Chiang Mai is perfectly situated near popular attractions such as the Sunday Market Walking Street and Nimmanhaemin Road. Guests can easily explore the city and enjoy nearby entertainment options like the Miracle Cabaret.

Modern Amenities
The hotel offers non-smoking rooms equipped with LED TVs, tea/coffee makers, and free WiFi. Guests can also relax in the outdoor pool, enjoy delicious meals at the on-site restaurant, and take advantage of the convenient shuttle service to the Night Bazaar.

Scenic Views and Relaxation
With a large outdoor pool offering stunning views of Chiang Mai Mountain and Doi Suthep Temple, guests can unwind and soak in the beauty of the surroundings. Additionally, indulging in relaxing massages and convenient room service adds an extra touch of luxury to your stay.

Book your stay at Mercure Chiang Mai for a memorable and comfortable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CNX

Location

Guest Reviews

7.9
Based on 317 reviews
Cleanliness: 9.2
Service: 9.5
Location: 6.5
Room Quality: 6
Amenities: 7.6
Value for Money: 8.8
Food and Beverage: 7
Overall Experience: 8.6
T
Tuahid • family_with_children • gb
9
2026-09-11 • via Nuitee
Y
Yanique • family_with_children • th
6
Ok not too bad
Pros:

It's was overall ok.

Cons:

Needs a facelift

2026-09-01 • via Nuitee
A
Amos • couple • au
10
2026-08-27 • via Nuitee
W
wattsapatt • solo_traveller • th
10
Pros:

ดีมาก สะอาด รสชาติดีมาก

2026-08-20 • via Nuitee
J
jean claude • family_with_children • mu
8
2026-08-09 • via Nuitee
M
Mariana • extended_group • es
9
2026-08-05 • via Nuitee
J
John • couple • th
8
2026-08-04 • via Nuitee
G
Genette • solo_traveller • au
6
Basic 3 star with disappointing breakfast
Pros:

I liked the proximity to the city

Cons:

This is a dated property and definitely 3 star quality. The breakfast didn’t have gluten free bread every day, despite repeated requests. There was very little hot food that was gluten free as most food covered in wheat flour and soy sauce made from wheat. This made it difficult to eat a filling breakfast if you require gluten free food due to Coeliac Disease (which is common across the world with 3% of population unable to process wheat products.) I was limited to eating eggs, yoghurt, plain rice, fruit and salads which was not okay but breakfast without bread for a westerner is not satisfactory.

2026-08-03 • via Nuitee
N
Nathalie • family_with_children • ca
7
Hôtel très spacieux avec petit déjeuner complet et très bon. Par contre l’hôtel est figé dans les années 80 tout en rest
Pros:

Petit déjeuner excellent et très diversifié. Le personnel vraiment sympathique et très aidant pour dire ce qu’il y avait à voir à Chiang Mai. Il y a un Top ( mini centre commercial avec épicerie) à proximité. Il y a possibilité de voir des combats de muay thaï au bout de la rue ( dans un endroit organisé quand même)

Cons:

Malgré que les chambres étaient très propres, elles sont restés figées dans les années 80. Le contrôle des lumières ( et des prises de courant) se font à partir du petit meuble près du lit. Il n’y a pas ou presque pas de prises à proximité du lit, ce qui est embêtant pour faire charger les cellulaires qui servent de réveil matin. L’hôtel est un peu loin du centre ( environ 15 min, donc se fait bien)

2026-07-23 • via Nuitee
E
Eric • family_with_children • au
10
Pros:

Amazing property. Amazing staff very clean

2026-07-15 • via Nuitee
S
Sirirat • solo_traveller • es
10
2026-07-13 • via Nuitee
วงศ์ชุมภู • solo_traveller • th
8
2026-07-03 • via Nuitee
J
JOSEPH NIRUT • couple • th
8
2026-07-01 • via Nuitee
O
ORATHAI • couple • th
10
2026-06-09 • via Nuitee
O
ORATHAI • couple • th
10
2026-06-09 • via Nuitee
ปณิธี • solo_traveller • th
8
Pros:

คุ้มค่ากับราคา

2026-05-23 • via Nuitee
D
David • couple • gb
9
2026-05-10 • via Nuitee
A
Andrew • family_with_children • gb
8
2026-04-20 • via Nuitee
M
Marianne • couple • nl
7
Prima om te slapen maar hotel heeft opknapbeurt nodig
Pros:

Ruime kamer, comfortabele bedden, vriendelijk personeel, supermarkt naast het hotel.

Cons:

Het is echt vergane glorie, een grondige modernisering / renovatie is noodzakelijk. Het hotel ligt vrij ver van het centrum, je moet veel drukke straten oversteken als je naar de stadsmuur loopt. Als je het transfer busje naar de night market wilt boeken moet je dat voor je verblijf eigenlijk al doen want het is snel vol. Het is ons niet gelukt dit te boeken. Gelukkig is het makkelijk een Grab te nemen.

2026-04-09 • via Nuitee
M
Manfred • solo_traveller • de
7
Gute Lage, doch eher ein Hotel für große Reisegruppen
Pros:

Sehr großes, vielseitiges Büffet, alles vorhanden.
Großes, helles Zimmer.
Freundliches Personal.

Cons:

Badezimmer und Frühstücksraum sind in die Jahre gekommen, es benötigt eine Sanierung bzw.für den Frühstücksraum eine Auffrischung, für die großen Reisegruppen aus China wohl in Ordnung, ich kam mir vor wie in einer großen Foodhalle.

2026-04-08 • via Nuitee