Mercure Tours Centre Gare et Congrès

Hotels
•
Mercure
7.1 (1046 reviews)
29 rue Edouard Vaillant , Tours , FR
+33 2 47 60 40 60

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location (near train station / city centre)
Friendly and helpful staff (reception and breakfast)
Secure underground parking available
Some rooms described as spacious and clean
Comfortable bed mentioned by guests
Convenient for stopovers / central for travel
Cons:
Dated / tired room decor and odd layouts
Noise from railway and street in some rooms
Inconsistent cleanliness (hairs, leaking shower, worn carpet)
Limited amenities (no in-room coffee machine, no room service)
Breakfast issues (broken coffee machines, poor allergy handling)
Occasional poor management behaviour or inattentive service at checkout

Categories

Cleanliness
5.5
Mixed reports: some guests praise cleanliness and ‘super clean’ rooms, while others reported hairs in the bathtub, a leaking bath screen, sticky/old carpet and generally tired sanitary fittings — overall below average cleanliness for the property.
Service
8.5
Generally positive comments about friendly and helpful reception and breakfast staff (‘friendly staff’, ‘amazing staff’, ‘réceptionniste très chaleureuse’), though there are isolated reports of inattentive check-out and a manager behaving poorly; overall service is a strength relative to other issues.
Location
9
Consistently praised: very well located, close to the train station and city centre, central for transfers and sightseeing. Some guests noted railway noise depending on room, but location is a clear positive.
Room Quality
5.8
Multiple complaints about dated/decor, odd layout, lack of comfort, worn carpet and basic room equipment (no coffee machine, minimal cups). A few mentions of good room space and small in-fridge touches, but overall room quality is below expectation for the brand.
Amenities
6
Amenities are limited: secure underground parking available (paid), small in-room fridge positives, but no room service, no coffee machine in rooms, and broken breakfast machines reported — amenities adequate but unimpressive.
Value for Money
6.5
Mixed value perception: some find price reasonable for location, others feel extra charges (paid parking, expensive breakfast) and service/cleanliness issues reduce perceived value — overall slightly below or near expected value.
Food and Beverage
6.6
Breakfast opinions vary: some praised the breakfast as ‘very good’, others reported broken coffee machines, poor organisation and allergy handling concerns; nearby Novotel restaurant used by some guests.
Overall Experience
8.9
Guest experiences are polarized: several guests had very positive stays citing location and staff, while others were disappointed by dated rooms, cleanliness and noise. On balance many elements (location, service) lift overall stays despite notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Central Location in Tours City Centre
The Mercure Tours Centre is conveniently situated just a short stroll away from key landmarks like the Train Station, Vinci Congress Centre, and the Tourist Office.

Comfortable Rooms with Modern Amenities
Each room at Mercure Tours Centre is designed to provide a peaceful retreat with soundproofing, air conditioning, and a range of amenities including satellite TV, electric kettle, and a private bathroom.

Convenient Services and Dining Options
Enjoy a daily buffet breakfast, room service for evening meals, and unwind at the hotel bar, Le Clos Lucé. Additionally, take advantage of facilities like a lounge, laundry service, and a business corner during your stay.

Ready to experience the charm of Mercure Tours Centre? Book now for a memorable stay in Tours!

Important information:

Please note, the underground parking has a maximum height clearance of 5.9 feet.

Please note that children under 12 years old can enjoy breakfast for free.

Please note that the Pet fee is 10 euros per pet
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TUF

Location

Guest Reviews

7.1
Based on 1046 reviews
Cleanliness: 5.5
Service: 8.5
Location: 9
Room Quality: 5.8
Amenities: 6
Value for Money: 6.5
Food and Beverage: 6.6
Overall Experience: 8.9
R
Roxane • couple • fr
8
2026-10-31 • via Nuitee
M
Martin • solo_traveller • nl
8
2026-10-25 • via Nuitee
J
Julie • couple • fr
10
Pros:

Great location and friendly staff

Cons:

N/A

2026-10-24 • via Nuitee
J
Jean-Jacques • solo_traveller • fr
8
Correct
Pros:

Le coté standard de l'hôtel

Cons:

C'est un peu vieillot et mérite un lifting plus moderne

2026-10-22 • via Nuitee
C
Christine • solo_traveller • fr
9
Séjour sympa
Pros:

Hotel calme, bien équipé.

Cons:

RAS

2026-10-18 • via Nuitee
B
Bernard • couple • fr
7
Correct
Pros:

Déjà répondu

Cons:

L’emplacement
Le premier accueil

2026-10-08 • via Nuitee
E
Emma • solo_traveller • gb
4
Do not bother, stay somewhere else.
Pros:

Leaving.

Cons:

It was very dated, had a very odd layout. The room was very uninviting and not at all comfortable or relaxing, particularly when travelling alone. There was no room service option so I had to go out late alone to collect food. The staff barely noticed me on check out. I book Mercure because you usually know the standard to expect and when travelling alone it is nice to know you will be somewhere comfortable, this was a huge disappointment.

2026-10-07 • via Nuitee
C
Catherine • couple • fr
4
2026-09-19 • via Nuitee
D
DANIELLE • couple • fr
9
SEJOUR ETAPE
Pros:

TRES BIEN SITUE LIT CONFORTABLE TRES BON PETIT DEJEUNERTRES BON ACCEUIL

Cons:

RIEN

2026-09-18 • via Nuitee
P
Pascal • solo_traveller • fr
9
Très bien.
Pros:

Très bien placé. Proche de la gare et du centre ville.

2026-09-17 • via Nuitee
M
Moïse • couple • fr
9
Pros:

L’espace dans la chambre, les petites attentions dans le frigo et la propreté

2026-09-17 • via Nuitee
S
Stuart • couple • gb
5
Very disappointed, definitely NOT 4 star.
Pros:

Secure underground parking, albeit for 15 euros per night.

Cons:

Zero atmosphere. If you wanted a pizza or a drink, it was the reception desk that provided it.
We used the restaurant at the Novotel 100m away, which was good.
Noise from the railway constant, and so moved to a ‘street’ room which had noise from very loud pedestrians through an open double glazed window that we couldn’t shut!!

2026-09-16 • via Nuitee
A
Amélie • family_with_children • fr
4
2026-09-15 • via Nuitee
P
PHILDER • solo_traveller • fr
3
2026-09-13 • via Nuitee
Élisabeth • couple • fr
9
Pros:

Emplacement

Cons:

Ras

2026-09-11 • via Nuitee
I
Isabel • couple • nl
7
Goede tussenstop op weg naar het Zuiden
Pros:

Centraal en gratis parkeerplek

Cons:

Weinig sfeer

2026-09-05 • via Nuitee
T
Timteo • couple • fr
9
Relaxing
Pros:

Amazing staff both at the entry and for the breakfast.
Super clean.

2026-09-04 • via Nuitee
J
JEAN-FRANCOIS GERARD • solo_traveller • fr
3
2026-08-29 • via Nuitee
J
jean-daniel • couple • ch
8
2026-08-29 • via Nuitee
E
Eric • couple • fr
9
2026-08-27 • via Nuitee