Novotel Nantes Carquefou

Hotels
•
Novotel
7.8 (522 reviews)
4 Allee Des Sapins , Carquefou , FR
+33 2 28 09 44 44

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly, responsive staff
Pool and well-maintained outdoor area
Convenient location for many guests
Brasserie / restaurant praised
Practical parking
Good for families/children
Cons:
Dated rooms needing renovation (peeling paint, old decor)
Stained carpets and mould in bathrooms
Small rooms for some bookings (especially family rooms)
No elevator in the building
Broken or non-working fridges / missing courtesy tray
Hygiene concerns (hair on towels, insufficient cleaning)
Occasional amenity closures (pool closed during stays)
Missing or inadequate bathroom equipment (toilet brush, worn shower trays)

Categories

Cleanliness
5.8
Multiple reviews report stained carpet, mould in shower joints, hairs on towels and other hygiene issues — cleanliness is frequently criticized and needs improvement.
Service
8.8
Staff are repeatedly described as friendly, available and responsive; several guests praise the accueil and quick reaction when issues occur.
Location
8.6
Location is often described as ideal or convenient; a few guests note the hotel is a bit far from central Nantes, but overall location sentiment is positive.
Room Quality
6
Rooms are frequently described as dated, small or worn (peeling paint, old carpets, broken items) and in need of renovation to match the hotel’s star image.
Amenities
8.4
Pool and outdoor areas are praised and parking is practical; however there are issues reported (no elevator, some fridges non-working, occasional pool closure).
Value for Money
8.4
Several guests call out good value and a positive price/quality balance (notably for families using the pool), though some feel room condition detracts from value.
Food and Beverage
8.6
Breakfast is repeatedly highlighted as excellent; the brasserie and restaurant offering are also mentioned positively by multiple guests.
Overall Experience
7.8
Overall impressions are mixed: guests appreciate staff, breakfast, pool and exterior spaces, but pervasive cleanliness and room-condition issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Situated at the crossroads of the Loire Atlantique, Vendée, and Brittany regions, Novotel Nantes Carquefou offers easy access to key routes and attractions.

Modern Amenities
Guests can enjoy comfortable rooms with modern facilities, free WiFi, and a TV. The hotel also boasts a restaurant serving a delicious buffet breakfast and a convenient snack bar.

Nearby Attractions
Located just 15 minutes from Nantes city center and the TGV train station, and 5 minutes from the Exhibition Centre and various business parks, the hotel is ideal for both leisure and business travelers.

Experience convenience and comfort at Novotel Nantes Carquefou - book your stay now!

Important information:

Please note that up to 2 children aged under 16 years can stay and have breakfast for free in each room type.

Guests reserving a Superior room and who are traveling with children are asked to notify the property in advance of the number of children (up to 2) who will be staying in the room.

Following new government measures, our swimming pool will be closed as part of energy sobriety during the winter period.

The restaurant “La Brasserie de Carquefou” will be closed from December 21, 2024 to January 5, 2025.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTE

Location

Guest Reviews

7.8
Based on 522 reviews
Cleanliness: 5.8
Service: 8.8
Location: 8.6
Room Quality: 6
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 7.8
R
Reed • family_with_children • gb
10
2026-10-31 • via Nuitee
L
Lorraine • solo_traveller • fr
7
2026-10-26 • via Nuitee
D
DELPHINE • family_with_children • fr
6
Besoin de rénovation pour les chambres
Pros:

Le petit déjeuner, incroyable 10sur 10

Cons:

La chambre qui mériterait d être refaite , moquette tachée , crépis defrechi.....ect.

2026-10-25 • via Nuitee
F
Frederic • extended_group • cd
7
Pros:

Food and Breakfast were up to my expectations

Cons:

Despite a a good feeling overall, this hotel needs some renovation to be up to Accor Standard

2026-10-24 • via Nuitee
G
Gaille • solo_traveller • ch
9
2026-10-23 • via Nuitee
T
taxi • family_with_children • fr
7
2026-10-15 • via Nuitee
C
Christophe • family_with_children • fr
10
2026-10-12 • via Nuitee
N
Nicolas • solo_traveller • ch
7
2026-10-12 • via Nuitee
J
Julien • solo_traveller • fr
9
Malgré quelques points à améliorer, très bon hôtel tout de même.
Pros:

La disponibilité du personnel.

Cons:

Le nettoyage de la chambre n'était pas optimum et dresser un lit parapluie cassé à disposition des clients n'est pas sérieux mais le personnel a réagi très vite pour le remplacement.

2026-10-12 • via Nuitee
D
Danae • solo_traveller • fr
8
Pros:

Personnel agréable, localisation idéale, restauration de bonne qualité

Cons:

Quelques manquement en terme de propreté dans ma chambre

2026-10-10 • via Nuitee
J
Jacky • family_with_children • fr
4
2026-10-09 • via Nuitee
N
Nicolas • family_with_children • fr
9
2026-10-09 • via Nuitee
C
christophe • solo_traveller • fr
10
Pros:

Propre et bien situé, personnel accueillant

2026-09-19 • via Nuitee
E
emanuel • family_with_children • fr
10
Pros:

Super accueil personnel disponible 👍

Cons:

Rien, tout était au top...

2026-09-17 • via Nuitee
S
Springett • extended_group • gb
10
2026-09-17 • via Nuitee
J
Julie • family_with_children • fr
7
2026-09-17 • via Nuitee
E
Elodie • solo_traveller • fr
10
Je suis venue en séjour avec mes deux enfants et c’était parfait
Pros:

L’accueil, le petit déjeuner et la piscine

2026-09-17 • via Nuitee
L
Lise • family_with_children • fr
9
2026-09-15 • via Nuitee
C
Cindy • family_with_children • fr
9
Très bien
Pros:

L'accueil et la propreté

Cons:

Pas d'ascenseur

2026-09-14 • via Nuitee
C
Christian • solo_traveller • fr
5
Cons:

Salle d'eau avec des traces de moisissures sur les joints carrelages et sur flexible de douche pas digne d'un 4 etoiles

2026-09-13 • via Nuitee