Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean and well-appointed rooms
Friendly and helpful staff
Great location
Good amenities including pool and sauna
Varied and quality breakfast
Cons:
Noise issues
Bedding comfort could be improved
High pricing during peak seasons

Categories

Cleanliness
8.1
Guest reviews mention clean and well-appointed rooms, but some concern over noise levels.
Service
8.6
Staff described as friendly and helpful across multiple reviews.
Location
8.4
Convenient location close to city center, noted in several reviews.
Room Quality
8
Rooms are generally good but noted some dissatisfaction with bedding comfort and temperature control.
Amenities
8.3
Good amenities like pool and sauna appreciated by guests.
Value for Money
7.9
Some guests felt prices were high for the offerings, especially in summer.
Food and Beverage
8.7
Breakfast praised for variety and quality.
Overall Experience
8.4
Most guests had a pleasant experience and expressed willingness to revisit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:26

Property Description

Modern and Spacious Rooms: Experience comfort and style in our modern rooms with en-suite bathrooms, LCD TV, and convenient amenities like a mini fridge and tea/coffee facilities.

Gourmet Dining: Indulge in a variety of international dishes and light snacks at our Gourmet Bar, or treat yourself to a relaxing afternoon tea.

Convenient Location: Situated near historic landmarks and just a short stroll from the city centre, Novotel York Centre offers easy access to top attractions like York Minster, York Racecourse, and the University of York.

Ready to experience luxury and convenience in the heart of York? Book your stay at Novotel York Centre now.

Important information:

Please note that the pool is available from 07:00 to 22:00 and is subject to availability. Please contact the property in advance to check the availability of the pool.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

8.3
Based on 7495 reviews
Cleanliness: 8.1
Service: 8.6
Location: 8.4
Room Quality: 8
Amenities: 8.3
Value for Money: 7.9
Food and Beverage: 8.7
Overall Experience: 8.4
S
Sofia • family_with_children • gb
8
2026-09-12 • via Nuitee
J
Jeffrey • couple • gb
3
Started badly and didnt improve much
Pros:

Location

Cons:

Check-in was shambles and we did not get the room we reserved

2026-09-12 • via Nuitee
T
Thomas • solo_traveller • gb
8
Pros:

The staff were friendly and helpful, the location was great and the rooms were clean.

Cons:

The building is getting a little tired. The sink was broken in our room and the lift was out of order. The staff were excellent and changed our room despite the hotel being busy.

2026-09-12 • via Nuitee
K
Kirk • solo_traveller • gb
5
Pros:

Clean, decent sized room.

Cons:

Room was far too warm even though the Aircon was set to the lowest temp. Only one large towel between two adults. Booked the sauna and the pool but you only get a 30 minute slot. Honestly wouldn't rush back.

2026-09-11 • via Nuitee
M
Mike • couple • gb
8
Excellent hotel with onsite parking (£s)
Pros:

The room was excellent (Queens I think), large bed and very comfortable. Shower was good. Work station very functional, well designed. On site parking for just under £19 was actually good value as I could leave it till midnight the day after - good value for York. Not used a Novotel for many years, I will in future.

Cons:

The check-in process was the longest we've ever experienced. The reception staff were excellent, but the company needs to allow them to speed the booking in process up.

2026-09-11 • via Nuitee
E
Ellie • solo_traveller • gb
10
2026-09-11 • via Nuitee
E
Emma • solo_traveller • gb
5
Location good, staff lovely... but rooms need a proper clean. Overpriced for dirty rooms. Not happy
Pros:

The staff were lovely and great location... but massively over priced for what you get

Cons:

Stuffy room. Damp smell. We were in a dog friendly room... but our dog doesnt smell... but walked in to a stuff wet dog smell room. Someone could have opened the window to air it out at least which is what we did. Bed sheets werent clean and nasty marks on the sofa... just paid way too much for something very unpleasent

2026-09-10 • via Nuitee
R
richard • couple • gb
10
2026-09-10 • via Nuitee
J
John • couple • gb
10
2026-09-10 • via Nuitee
W
wilson • solo_traveller • gb
8
Pros:

Friendly staff, good location, good facilities

Cons:

Becoming a "member" for early check in

2026-09-10 • via Nuitee
C
Cris • solo_traveller • gb
10
Pros:

The position close to the city centre, the level of cleanliness and the amazing staff

Cons:

The only little thing was so sunny that the a/c couldn't refresh the room enough but after all wasn't too bad

2026-09-10 • via Nuitee
K
Katie • family_with_children • ca
9
2026-09-10 • via Nuitee
S
Sebastian • family_with_children • fr
9
Pros:

Très bon petit déjeuner.

Cons:

L'arrivée un peu compliqué par rapport a la description.

2026-09-09 • via Nuitee
C
Charlotte • couple • gb
8
Ignore online check in time!
Pros:

Convenient location, within walking distance to York Centre

Cons:

Online check in advised room would be ready from 3pm so arrived for then and made plans around it. Room wasn’t ready until 4:30.

2026-09-09 • via Nuitee
J
Jeremy • couple • gb
7
2026-09-09 • via Nuitee
H
Hayley Rogers • couple • gb
9
Nice stay, would stay there again, recommended
Pros:

Lovely big room, excellent comfortable bed, breakfast was good. Walked into town in the evening for a ghost tour. Bar and sitting areas were cool and funky :)

2026-09-09 • via Nuitee
P
Pauline • couple • gb
10
2026-09-08 • via Nuitee
L
Luke • solo_traveller • gb
8
2026-09-08 • via Nuitee
N
NIGEL • extended_group • gb
10
2026-09-08 • via Nuitee
C
craig • couple • gb
9
very relaxing
Pros:

overall the hotel was lovely

Cons:

Not much if anything

2026-09-08 • via Nuitee