Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean and well-appointed rooms
Friendly and helpful staff
Great location
Good amenities including pool and sauna
Varied and quality breakfast
Cons:
Noise issues
Bedding comfort could be improved
High pricing during peak seasons

Categories

Cleanliness
8.1
Guest reviews mention clean and well-appointed rooms, but some concern over noise levels.
Service
8.6
Staff described as friendly and helpful across multiple reviews.
Location
8.4
Convenient location close to city center, noted in several reviews.
Room Quality
8
Rooms are generally good but noted some dissatisfaction with bedding comfort and temperature control.
Amenities
8.3
Good amenities like pool and sauna appreciated by guests.
Value for Money
7.9
Some guests felt prices were high for the offerings, especially in summer.
Food and Beverage
8.7
Breakfast praised for variety and quality.
Overall Experience
8.4
Most guests had a pleasant experience and expressed willingness to revisit.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:26

Property Description

Modern and Spacious Rooms: Experience comfort and style in our modern rooms with en-suite bathrooms, LCD TV, and convenient amenities like a mini fridge and tea/coffee facilities.

Gourmet Dining: Indulge in a variety of international dishes and light snacks at our Gourmet Bar, or treat yourself to a relaxing afternoon tea.

Convenient Location: Situated near historic landmarks and just a short stroll from the city centre, Novotel York Centre offers easy access to top attractions like York Minster, York Racecourse, and the University of York.

Ready to experience luxury and convenience in the heart of York? Book your stay at Novotel York Centre now.

Important information:

Please note that the pool is available from 07:00 to 22:00 and is subject to availability. Please contact the property in advance to check the availability of the pool.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

8.3
Based on 7495 reviews
Cleanliness: 8.1
Service: 8.6
Location: 8.4
Room Quality: 8
Amenities: 8.3
Value for Money: 7.9
Food and Beverage: 8.7
Overall Experience: 8.4
S
Sofia • couple • gb
8
A peaceful place to rest during a very busy trip.
Pros:

Loved the overall vibe and interior design especially in the reception. The bed was comfy and it was a nice and calm vibe.

Cons:

I felt the bathroom door/ mirror was quite odd, it didn’t seem to stay closed properly, and I would have preferred a proper door for privacy etc. I also felt the shower didn’t drain properly. These are two minor things but definitely impacted how I felt during my stay.

2026-10-12 • via Nuitee
R
Russell • solo_traveller • gb
8
2026-10-12 • via Nuitee
B
bernard • couple • gb
8
Perfect for my wife’s birthday
Pros:

Perfect position for York

Cons:

Nothing really

2026-10-12 • via Nuitee
C
Cooper • solo_traveller • gb
8
Pros:

Delicious breakfast, excellent customer service 👌

Cons:

The shower raised up could be difficult for people with reduced mobility, no antislip mats

2026-10-12 • via Nuitee
D
david • solo_traveller • gb
9
Great staff
Pros:

Great service and food

2026-10-12 • via Nuitee
C
Cara • couple • gb
7
Pros:

The room was spacious. Everything was clean, and the people were helpful at the front.

Cons:

The pool access was complicated

2026-10-11 • via Nuitee
D
Dave • solo_traveller • gb
9
2026-10-11 • via Nuitee
W
Wendy • couple • gb
8
Another good stay at the Novotel
Pros:

Convenient central location and car parking available.

2026-10-10 • via Nuitee
P
Pierce • solo_traveller • gb
10
2026-10-10 • via Nuitee
N
Nancy • extended_group • us
10
2026-10-10 • via Nuitee
D
David • couple • gb
10
Lovely hotel , rooms, staff and breakfast excellent
Pros:

Everything excellent , room, staff and breakfast.Suggest the pool can be booked more often than half hour per day.
Also parking charge I feel should be lower for more than one night stays , we paid £18 per day for 4 nights £72 !

Cons:

Parking charge

2026-10-10 • via Nuitee
A
Alan • solo_traveller • gb
7
2026-10-10 • via Nuitee
J
John • couple • gb
10
Clean with good staff and great lkcation
Pros:

Great breakfast and staff

Cons:

N/Au

2026-10-10 • via Nuitee
N
Nigel • couple • gb
9
Would use again
Pros:

Location breakfast

Cons:

Room was a little dull

2026-10-09 • via Nuitee
D
Darren • couple • gb
4
Has parking, was expensive, not clean enough
Pros:

It has ample parking, which is exceptional for the city of York.

The lobby looked inviting

Staff were friendly

Cons:

The first room stank of wet dog. There was a general lack of maintenance and the room could have done with a deep clean.

The hotel gives the impression that they do the barest minimum rather than aim for a standard.

Wasn’t cheap, so there is no real excuse.

The pool has so many exclusions and restrictions, we didn’t bother.

The air conditioning was locked down, and the room was hot. We opened the window, but being next to a canal, we found the room filled with flies.

2026-10-09 • via Nuitee
G
Geoff • couple • gb
9
2026-10-09 • via Nuitee
J
Jack • couple • gb
8
Great
Pros:

Very maintained and clean

Cons:

The taps were very odd

2026-10-09 • via Nuitee
C
Chloe • couple • gb
8
2026-10-08 • via Nuitee
O
Osullivan • solo_traveller • gb
6
Pros:

Lovely restraunt. Good food.
Comfortable bed.
Tea and coffee making in the room.

Cons:

No fridge in room. Cannot keep drinks cold.
Swimming pool not easily accessible. Ladder not steps. Poor shower facilities at the pool.

2026-10-07 • via Nuitee
N
NEILL • solo_traveller • gb
9
Cons:

Check was ignored by reception and no code given for carpark otherwise great stay

2026-10-07 • via Nuitee