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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Laundry
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Daily housekeeping
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Shuttle service (additional charge)
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
Review Highlights
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Property Description
Luxurious Suite-Style Accommodations
Indulge in the charm of antiques from around the globe in our spacious suites with wooden floors, plush bedding, and lavish bathrobes.
Relaxing In-Room Massage
After a day of exploration in Queretaro, unwind with a soothing in-room massage, ensuring a restful and rejuvenating stay at La Casa.
Convenient Historic Location
Immerse yourself in the beauty of Queretaro's monuments and Latin American-style architecture, all within easy reach from Las La Casa de la Marquesa.
Experience luxury, relaxation, and history all in one place. Book your stay at La Casa now for an unforgettable getaway.
Please note that ground-floor rooms are subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The elegance of the hotel, location, helpful staff!
The free breakfast was minimal and not tasty like i expected.
Localização excelente, acomodação maravilhosa no estilo colonial mexicano, um verdadeiro ponto turístico. Roupas de cama e banho limpas e confortáveis. Pessoas tocando piano no salão o dia todo de forma mágica.
A demora no aquecimento da água para o banho.
Nothing
Everything. Loud, old, not well maintained, no one helos with the luggage to go up all the stairs, the food was not good and the entire staff weired. This is not a five star hotel.
A beautiful property in an excellent location. The hotel has a lot of character, and the design and historic atmosphere make the experience very special. Overall, we had a great stay and would definitely return.
The main opportunity for improvement would be the professionalism and consistency of the staff. At times, the service felt a bit too informal, and there was limited guidance regarding the hotel’s services, amenities, and offerings, which could leave guests feeling somewhat lost. A more structured welcome and clearer communication would elevate the overall experience considerably.
The location is great if you are looking to stay in the historic district. This place has not parking but there is 24 hrs public parking around the corner.
As the house is old, the room has this particular smell to older residents.
Historical amazing and stunning hotel!
Everything was perfect!
The most beautiful hotel! Great location, friendly staff, great restaurant! You wake up to the piano music calling you to breakfast - magical….my room - the presidential suite was like a fairy tale…
History, location, comfort, ambiance. It was exactly what we had hoped. We had one of the suites and it was stunning.
Nothing
the hotel is a landmark destination for tourists to visit and we got to stay there
My wife and I stayed here for five nights and thoroughly enjoyed our stay. The included breakfast was excellent. All of the staff were very helpful and made our stay very special. The piano player was charming and played all of our requests. Our room was stunning. Best room I've ever stayed in, spacious comfortable, and very quiet. I read the reviews before I came here and I would recommend this beautiful historically important hotel to anyone.
What an elegant and luxurious experience! We booked a deluxe room in the corner that was palatial. The whole hotel exudes grand historical architecture! I felt like I was living with all the current day luxuries in the 18th century! It's location was both convenient and central to the shops. Love the room keys and locks. The staff were delightful and attentive! Will definitely return!
Historic building. Convenient location, walkable to all in Centro.
Nothing
Great location to central! Beautiful historical hotel. If the walls could talk. Awesome service.
Very nice old hotel in the heart of downtown Queretero. Service was good and beds comfortable. Would recommend.
Beautiful historic building in the old center of town. Churches, restaurants and bars all within walking distance. Quiet surroundings at night and air conditioned rooms.
The hot water took a long time to reach the room but the staff was very kind and helped resolve the issue
The Shower
This is a review for the small room on the third floor- I think it’s called Santa Maria?
Absolutely beautiful and iconic hotel..really special to stay in such a historical place surrounded by the incredible Baroque architecture..The bed comfortable, bathtub was nice to have, breakfast was excellent. The staff was amazing as they compensated me for an uncomfortable room.
When I booked the room, the listing clearly stated “ air conditioning” and “ breakfast included” .. this is what I saw when scrolling through available listings in Queretaro.. I clicked on it and decided to treat myself to such a special stay. When I arrived, I saw the air conditioning controls on the wall then I went out. I came back around 9pm and went to turn on the air, but it didn’t work. The room was sweltering. There were only two tiny windows that opened onto an adjacent rooftop. I turned on the fan but it made a horrible screeching noise. There was no phone in the room so I had to go all the way down to reception. I was given a new fan and told that “ this is the only room at the hotel that does not have air conditioning” .. It was very hard to sleep. The next morning, when I went down to breakfast, they said “ breakfast is not included with your room”..But they gave me the free breakfast fast anyway to compensate for the uncomfortable room. For $150 USD a night, in such a legendary location, why wouldn’t the property include breakfast in every room? Why just the “ presidential suites”, and why isn’t this clearly stated in the listing?
Beautiful historical hotel. Large, well-appointed rooms. Comfortable beds. Lovely lobby.
It would be nice if breakfast were included.
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