Novotel Porto Gaia

Hotels
•
Novotel
8.2 (3609 reviews)
Rua Martir São Sebastião, Afurada , Vila Nova de Gaia , pt

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful and attentive staff
Good breakfast offering
Attractive pool area and family-friendly amenities (playground, outdoor games)
Convenient location near Douro Marina / ~10 min drive to Porto center
On-site parking
Cons:
Room quality issues: small family rooms, uncomfortable beds and low pillows, old decor
Bath/shower design concerns (high/unsafe bathtub)
Cleanliness problems: pool cleanliness, occasional bad smells, and at least one reported cockroach
Breakfast area can be messy/crowded with limited gluten-free options and some unfriendly staff at times
Limited food/snack options at the restaurant/pool and mixed drink quality

Categories

Cleanliness
6.2
Several reviews mention issues: pool sometimes dirty, presence of a cockroach in bathroom, bad smells in some rooms and seagull droppings around pool area—cleanliness is inconsistent and needs improvement.
Service
9.2
Staff are repeatedly described as very friendly, helpful and attentive on arrival and during the stay; isolated notes of limited friendliness particularly at breakfast, but overall service is a strong positive.
Location
8.8
Multiple comments note the hotel is well situated (near Douro Marina, about 10 minutes by car to central Porto) and handy for local restaurants and walks.
Room Quality
6.5
Numerous complaints about room condition: small family rooms, uncomfortable beds and pillows, old rooms, and high/unsafe bathtubs — room quality is a clear weakness.
Amenities
8.9
Good amenities reported: outdoor pool, playground, outdoor chess, swings and parking. Pool area is an asset, although maintenance/cleanliness and limited sunbeds were mentioned.
Value for Money
8.3
Several reviewers call the hotel a competent option with good quality/price for short stays; some drawbacks (limited snack options, weak restaurant) temper the score but overall value is positive.
Food and Beverage
8.5
Breakfast is frequently praised (varied sweet/savoury options) though sometimes described as messy/crowded with shortages of gluten-free items; pool cocktails and restaurant received some criticism.
Overall Experience
9.2
Most guests report a pleasant stay and would recommend or return; positives (staff, pool, breakfast, location) outweigh issues, though room and cleanliness problems reduce perfection.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:33

Property Description

Modern Comfort and Convenience
Novotel Porto Gaia offers stylish rooms with free Wi-Fi, flat-screen TVs, and modern amenities. Relax in air-conditioned rooms with minibars and coffee facilities.

Culinary Delights
Indulge in street food-inspired cuisine at Côté Jardin Restaurant or savor drinks at the on-site bar. Don't miss the summertime poolside barbecues for a unique dining experience.

Family-Friendly Fun
With a video game area, indoor and outdoor playgrounds, Novotel Porto Gaia ensures entertainment for children. Plus, enjoy 24-hour reception, laundry services, and car rental for a stress-free stay.

Book your stay at Novotel Porto Gaia now to experience comfort, great food, and family fun!

Important information:

Please note that a credit card valid on the date of check-in should be provided to guarantee the reservation.

Please note that all guests, adults and children, staying at the property must show a valid identity card or passport with photo, or equivalent document (e.g. birth certificate). Minors not accompanied by their parents must have a declaration or authorization to stay, issued by the holder of rights of custody.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Location

Guest Reviews

8.2
Based on 3609 reviews
Cleanliness: 6.2
Service: 9.2
Location: 8.8
Room Quality: 6.5
Amenities: 8.9
Value for Money: 8.3
Food and Beverage: 8.5
Overall Experience: 9.2
I
Irina • family_with_children • pt
9
2026-08-15 • via Nuitee
D
Dmitry • family_with_children • ru
1
Ужасно
Pros:

Бесплатная парковка

Cons:

Ужасно маленькие номера , поместились только 2 кровати, обходя которые вечно царапаешься ногами. Все очень старое. Завтраки не вкусные . На территории валяется мусорка.

2026-08-15 • via Nuitee
J
jean sébastien • family_with_children • fr
10
Pros:

Malgré qu'il y avait du monde, cela ne se ressentait pas du tout. Que ce soit au petit déjeuner ou à la piscine.
Bonne emplacement avec des restaurants proches disponible à pieds.

Cons:

Peu de transat sont disposés autour de la piscine, quelques mobiliers supplémentaires seraient un plus.

2026-08-15 • via Nuitee
I
Irene • family_with_children • es
8
2026-08-15 • via Nuitee
B
Baptiste • family_with_children • fr
8
2026-08-15 • via Nuitee
G
Gonçalves • solo_traveller • pt
10
Pros:

Espaço exterior excelente funcionários simpáticos e pequeno almoço excelente

2026-08-15 • via Nuitee
J
Jesus • solo_traveller • es
9
2026-08-15 • via Nuitee
E
Eva • solo_traveller • es
2
2026-08-13 • via Nuitee
E
emanuela • family_with_children • it
9
2026-08-13 • via Nuitee
J
Jaime • family_with_children • es
6
Cumple
Pros:

La ubicación

Cons:

Se ha quedado algo antiguo pese a que el personal es muy agradable. El sofa cama era bastante incomodo.

2026-08-12 • via Nuitee
L
Lena • family_with_children • fr
9
Très agréable séjour , si je reviens je reprendrait le même hôtel 😊
Pros:

Propre, personnel souriant et aimable

Cons:

Le canapé lit pour enfant dans la chambre … trop dur et on sent les ressorts dans le dos . Inconfortable

2026-08-12 • via Nuitee
A
Adriano • extended_group • pt
9
2026-08-12 • via Nuitee
L
Lopez • solo_traveller • es
4
Mala noche
Pros:

El desayuno

Cons:

El aire acondicionado pésimo en verano pasamos mucho calor muy mala noche

2026-08-12 • via Nuitee
A
Aïcha • family_with_children • fr
4
Séjour décevant pour un 4 étoiles.
Pros:

Le petit-déjeuner est plutôt correct avec un reapprovisionnement lorsque c'est nécessaire.

Cons:

La propreté et l'état de la chambre sont à revoir. Ce sont des bâtiments anciens et on le voit à l'usure. Les chambres sont aussi très mal isolées. En extérieur cest compliqué de se garer sur le parking de l'hôtel car très peu de places. A l'entrée pas de service pour monter les valises. Dans la chambre les boîtes "rituals" sont vides. Que ce soit celle du shampoing ou du gel douche. La piscine n'est pas vraiment adapté pour les enfants en bas âge.

2026-08-12 • via Nuitee
E
EVRARD • solo_traveller • fr
7
Pros:

La piscine.
Le restaurant.

Cons:

Personnel d'humeur inégale.
Chambre petite.
Vétusté des équipements.

2026-08-12 • via Nuitee
L
Lariviere • family_with_children • fr
8
2026-08-11 • via Nuitee
P
Pablo • solo_traveller • es
8
2026-08-11 • via Nuitee
A
Andre • couple • pt
10
2026-08-11 • via Nuitee
H
Hanae • family_with_children • ma
8
2026-08-10 • via Nuitee
F
Flora • family_with_children • es
8
2026-08-10 • via Nuitee